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Watch the short video below or read the description here:
Overview:
Awards given to the Contact Center Trainer (internal or external) who contributes significantly to the overall success of a specific Contact Center by delivering exceptional training programs. You will be asked about your training experience, how you set up and deliver
programs and how you measure training performance. The programs can cover any topic relevant to the centers needs
Who Should Enter:
A Contact Center trainer with experience at either online, classroom or hybrid training. You will have 18 months experience in training. The nominee who is entered for this award should also be the person completing the entry form
Process:
Entrants will be asked to explain their role and how they support the center. They will also be asked to share specific details of their achievements and outline how the center has benefitted. If they are selected as a finalist they will also be asked to demonstrate some techniques to motivate and refocus trainees who have lost their attention to the training being delivered
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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