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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

Thank you for checking out the Most Prestigious Awards in the Contact Center World

Our current awards program is closed however we can keep you updated with news
and ensure you are the first to hear when the new awards open if you would like to receive updates click here

Award Categories Details

Best CX Branch / Retail Service


OVERVIEW

Watch the short video below or read the description here:

Overview :
This award recognises the importance of a retail/branch network and how it supports the overall CX
strategy in a company. Entrants with customer facing retail/branch networks include logistics companies, stores, banks, hotels, travel, service industry and other locations that form all, or part of a companies customer facing teams.

Who Should Enter:
A local, national or international organization operating a retail/branch channel for sales and/or service

Process:
Entrants will be asked to complete an online survey form about operational performance, employee
engagement, strategies and what you consider are your best practices in CX across the entire organisation

Entrants complete an online survey form about their branch/retail channel and explain what and how they enhance CX for the organization. Judges will look for specific information not generalisations.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021).

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


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