Watch the short video below or read the description here:
Given to the Contact Center that can demonstrate creativity, results, and Contact Center integration using outbound communication tools (i.e. telephone, direct mail, e-mail, text messages) with great success.
Who Should Enter:
A local, national or international Contact Center
Entrants will be asked to explain the role of the center and how an outbound campaign was developed and rolled out. Entrants will be asked to share techniques and best practices as well as the results and original targets.
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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