Watch the short video below or read the description here:
This awards is presented to the company who has developed a successful home/remote agent program either before the pandemic or as a result of it. Entrants will be asked to provide details including how the program works and the effects on staff engagement and customer experience.
Who Should Enter:
A local, national or international Contact Center.
What Do You Need
Entrants will be asked to explain the program – when it was established and why as well as the tools and resources used to make the program work.
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
PLEASE LOG IN