Watch the short video below or read the description here:
This award is given to the Workforce Planning Professional who provides outstanding support to the contact center. You will be asked to explain what services you provide to the contact center from a workforce planning perspective, how you overcome operational challenges and how you measure your success.
Who Should Enter:
A Contact Center support professional engaged in workforce planning/scheduling. You will have ideally a minimum of 12 months in this role. The nominee who is entered for this award should also be the person completing the entry form
Entrants will be asked to explain their role and how they support the center. They will also be asked to share specific details of their achievements and outline how the center has benefitted
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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