Watch the short video below or read the description here:
Award presented to the individual responsible for customer service within their organization who can demonstrate leadership and success in delivering best in class service. The award is broken down into contact center/help desk as well as branch/retail network allowing
companies with contact centers and retail channels to compete.
Who Should Enter:
A customer service manager with a minimum of 2 years experience in this role. The nominee who is entered for this award should also be the person completing the entry form
Entrants will be asked to explain their role in detail including what they have done to enhance service and performance metrics and best practices
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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