Watch the short video below or read the description here:
Award given to the Contact Center Manager/help desk / Operations Manager who overseas and leads part, or all of, the day to day operations of the center (whether its inhouse or outsourced).
Who Should Enter:
A Contact Center Manager/ Help Desk / Operations Manager who has been in this role for a minimum of 12 months. The nominee who is entered for this award should also be the person completing the entry form
Entrants will be asked to explain the role of the center, performance metrics including employee
motivation, service standards and plans for the center with special focus on how the Manager enables the center to function at its best operationally
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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