Watch the short video below or read the description here:
Analysts interpret data in the contact center/help desk/customer service center and suggest remedies when needed. They often also forecast based on their findings and their role is crucial. We are looking for the best to stand out and be recognized!
Who Should Enter:
An individual who is responsible for Analysing data for the center.
Entrants will be asked to explain the role of the center, performance metrics including employee
motivation, service standards and plans for the center as well as how the public benefit
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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