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GO FOR GOLD!

17th ANNUAL GLOBAL AWARDS

Thank you for visiting the industry's most prestigious awards page.

We can keep you updated with news about awards. Please leave your information. Please keep me Updated click here

Award Categories Details

Best In Customer Service


OVERVIEW

Watch the short video below or read the description here:


Overview:
Award given to the Contact Center that can clearly demonstrate total dedication towards customer service. You will be asked to explain the role of the contact center, performance metrics including employee motivation and customer satisfaction scores as well as plans for your center. Note - we present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers and further split by size as follows: small under 50 seats, medium 51-249 seats, large 250-99 seats and mega 1,000+ seats

Who Should Enter:
A local, national or international Contact Center


Process:
Entrants will be asked to explain the role of the center, performance metrics including employee motivation, service standards and plans for the center with special focus on customer service best practices

Stage 1 - judging is completed online by experts including past winners (where relevant)


Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)

 

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.


Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


PLEASE LOG IN

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