Watch the short video below or read the description here:
Award given to the Executive/Director level contact who manages and directs the entire center including staff,
systems and practices.
Who Should Enter:
An Executive/Director responsible for a center of any size. It can also be an outsourced, inhouse or government center or help desk. The nominee who is entered for this award should also be the person completing the entry form and typically have 2 years or more in this role
Entrants will be asked to explain the role of the center, performance metrics including employee
motivation, service standards and plans for the center with special focus on how the leader enables the center to function at its best
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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