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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

Thank you for checking out the Most Prestigious Awards in the Contact Center World

Our current awards program is closed however we can keep you updated with news
and ensure you are the first to hear when the new awards open if you would like to receive updates click here

Award Categories Details

Best Employee Engagement


OVERVIEW

Watch the short video below or read the description here:

Overview:
This award is based on data information provided by the entrant and employee engagement scores verified by ContactCenterWorld using TopPlace2Work.com (TP2W) employee survey tool created and managed by our association.  Entrants will select a location and enter how many staff they have. If you have multiple locations you can combine them as 1 (one) center so long as they are all in the same country and pay just one entry fee based on the total count of all staff employed across all sites. As an example an entrant with say 4 centers totaling 6,000 staff only needs 259 across all 4 sites to be surveyed using TP2W

The TP2W survey process takes literally minutes to set up and staff can be sent links to complete a confidential online survey. Results are extremely valuable to the company and the highest verified scores count towards the award! 

There is a small fee to use TP2W in addition to the award entry fee of $395 USD . The TP2W fee is based on how many total contact center staff you employ and this also allows you to use the survey all year long) – see this page for details https://www.contactcenterworld.com/topplace2work/program.aspx

Note - we present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers and further split by size as follows: small under 50 seats, medium 51-249 seats, large 250-99 seats and mega 1,000+ seats in total across sites surveyed

Who Should Enter:
A local, national or international Contact Center. Multiple sites across one country can combine staff counts and apply for the award as one company.

Process 
Entrants will be asked to explain the employee engagement strategy and the techniques used. Entrants will also take the TopPlace2Work.com survey for enhanced data collection on engagement scores (entrants have 12 months access to the tool) and these are also used in the final analysis

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners. 

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title  


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