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Award Categories Details
Best Contact Center
4 Awards - 4 Size Groups
Given to the overall Best Contact Center (4 categories - Under 20, 21-50, 51-249, 250+) that can focus on staff at all levels, demonstrate a commitment to the customer, and ensure that the performance and objectives of the Contact Center are in line with the organization's goals. You will be asked to explain the role of the contact center, performance metrics including employee motivation and plans for your center.