Watch the short video below or read the description here:
Given to the overall Best Contact Center that demonstrates a commitment to staff, to customers, and ensures that the performance and objectives of the Contact Center are in line with the organization's goals and that these metrics are at a world class standard.Note - we present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers and further split by size as follows: small under 50 seats, medium 51-249 seats, large 250-99 seats and mega 1,000+ seats
Who Should Enter:
A local, national or international Contact Center looking for recognition. If you operate as a standard center, as a work from home center or hybrid this award category is for you
Entrants will be asked to explain the role of the contact center, performance metrics including employeemotivation and plans for your center.
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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