Watch the short video below or read the description here:
This award is presented to the organization that has experienced a crisis, whether man made or natural, and has managed the crisis extremely well with minimal impact on CX. It can include a pandemic, manufacturing or supply challenges, fire/flood, natural disasters, financial collapses/economic crisis etc. Judges will be looking for clearly executed plans and lessons that can be shared.
Who Should Enter:
A local, national or international organization.
Entrants will be asked to explain the crisis in detail and what strategies were used to manage the situation. The entrant will also share lessons and detail how staff were kept motivated and engaged as well as how anyone affected was communicated with effectively and clearly
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
PLEASE LOG IN