Watch the short video below or read the description here:
This ‘vendor only’ award is given to the company who can demonstrate a technology solution that supports and enhances agents/reps performance by providing assistance before, during and/or after customer contact. The solution should be no more than 24 months old and be implemented in at least 5 centers.
Who Should Enter:
A local, national or international vendor organisation. All types of live agent solutions can be entered such as KM, WFM tools, AI, Dialing tech etc.
Entrants will be asked to explain the solution in detail and how it is deployed and the benefits to the agent. Finalists will also be asked to present the solution to an audience of contact center professionals for judging
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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