Watch the short video below or read the description here:
Award given to the Contact Center Supervisor or Team Leader who manages and leads a knowledgeable and highly motivated team of
agents/professionals to exceed the goals and targets as laid out by the company leadership. You will be asked about
your experience, how you handle challenges and how you motivate your team as well as targets and performance data.
Who Should Enter:
A Contact Center supervisor / Team Leader typically working in a customer service / help desk or sales team. You can work in an inhouse or outsourced center and typically manage from 2-30 staff members and report to a Manager or Director in the company. Typically you will have a min of 12 months experience in this role. The nominee who is entered for this award should also be the person completing the entry form
Entrants will be asked to explain their role and how they manage and lead a team including how to motivate and reward staff for their achievements.
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
PLEASE LOG IN