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Watch the short video below or read the description here:
Description:
This Award is open to any individual that has a proven track record in quality audits. They would likely have several years’ experience in this area and be an individual who has helped pioneer or enhance quality auditing process in their contact center, customer service or help desk.
Who Should Enter:
A quality auditor/manager with at least 12 months experience in this role. The nominee who is entered for this award should also be the person completing the entry form
Process:
Entrants will be asked to explain their role and describe in detail how they enhance quality across the center.
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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