Watch the short video below or read the description here:
This award is presented to the company that has developed and managed a highly successful customer loyalty program that resulted in increased customer satisfaction and loyalty to the company over a sustained period of time
Who Should Enter:
A local, national or international Contact Center (any size)
Entrants will be asked to explain the loyalty program and how it benefits the company. They will be asked to also share best practices and results versus the planned targets.
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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