Watch the short video below or read the description here:
Overview:
Award given to the contact center / help desk / customer service support professional who provides outstanding Human Resources support to existing and potential staff at the contact center. You will be asked to explain what services you provide to the contact center from a human resources perspective, how you overcome challenges and how you measure your success.
Who Should Enter:
A Contact Center support professional HR who may work within the center or organization as a whole but who has responsibility for HR functions within the center and has a minimum of 12 months in this role. The nominee who is entered for this award should also be the person completing the entry form
Process:
Entrants will be asked to explain their role and how they support the center. They will also be asked to share specific details of their achievements and outline how the center has benefitted
Stage 1 - judging is completed online by experts including past winners (where relevant)
Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online in 2021)
At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.
Regional winners then get to compete in the world finals for the title ‘Best In The World’ title
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