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Award Categories

Make 2024 your year! BE THE INSPIRATION!

with ContactCentreWorld.com, the contact centre industry and the 19th Annual Global Top Ranking Performers Awards.

 

These awards create opportunity for everyone within the Contact Center industry to be seen as the Best in the World at what they do!

 

Whether you are a leader, technology innovator, agent, support professional or a vendor, there are 50+ awards available to win.

 

You have several opportunities to compete directly against your peers in your geographical region - Europe, Middle East & Africa (EMEA), North & South Americas (AMERICAS) or Asia Pacific & Oceana (APAC).

 

Winners at the regional level will then move on to compete at a global competition!

 

Awards will be given for each of the categories including trophies for winners, runners up medals and highly commended certificates.

Award Categories SELECTION TOOL

What type of industry would describes your business best?

 





Please keep me Updated Enter Now

Access award questions offline!
To see a list of all award questions click on the View Questions below each award name. This is a printed copy of current questions for the ContactCenterWorld.com Top Ranking Performers Awards. Note this copy does not include any routing based on answers. It is a copy of all questions and if you complete this off line, please log back into ContactCenterWorld.com to enter the information

Customer Experience Awards+
Best CX ChampionView Guidelines
Best Organizational CXView Guidelines
Best CX Branch / Retail ServiceView Guidelines
Best Deployment of AI To Enhance CXView Guidelines
Contact Center Awards (broken down by inhouse and outsourced)+
Best Contact Center (Broken down by center size)View Guidelines
Best Help Desk (Broken down by center size)View Guidelines
Best Emergency Services CenterView Guidelines
Best Public Services CenterView Guidelines
Best Digital Transformation ProjectView Guidelines
Individual Awards (broken down by inhouse and outsourced)+
Best AnalystView Guidelines
Best Contact Center Leader (Broken down by center size)View Guidelines
Best Contact Center Operational Manager (Broken down by center size)View Guidelines
Best Contact Center Sales ProfessionalView Guidelines
Best Contact Center SupervisorView Guidelines
Best Contact Center Support Professional - HRView Guidelines
Best Contact Center Support Professional - ITView Guidelines
Best Contact Center Support Professional - Workforce PlanningView Guidelines
Best Contact Center TrainerView Guidelines
Best Customer Service ProfessionalView Guidelines
Best Project ManagerView Guidelines
Best Sales ManagerView Guidelines
Best Client Services Manager (Outsourced Services only)View Guidelines
Best Quality AuditorView Guidelines
Best Customer Service Manager (Broken down by center size)View Guidelines
Customer Service Awards (broken down by inhouse and outsourced)+
Best Customer Service (Broken down by contact center size)View Guidelines
Best Customer Loyalty ProgramView Guidelines
Technology Awards (broken down by inhouse and outsourced)+
Best Technology Innovation - Internal Solution by a Mega Center (Broken down by center size)View Guidelines
Best use of Self-service TechnologyView Guidelines
Best Technology Innovation Award Vendor - Live Agent Support SolutionView Guidelines
Best Technology Innovation Award Vendor - Self-service SolutionView Guidelines
Organization Awards (broken down by inhouse and outsourced)+
Best Contact Center Design Award (Broken down by center size)View Guidelines
Best Green Contact Center (Broken down by center size)View Guidelines
Best Community ProgramView Guidelines
Best Home / Remote Agent ProgramView Guidelines
Best Employee Engagement (Broken down by center size)View Guidelines
Best use of Social Media in the Contact Center (Broken down by center size)View Guidelines
Strategic Awards (broken down by inhouse and outsourced)+
Best Outbound CampaignView Guidelines
Best Outsourcing Partnership (combined inhouse and outsourced partnership)View Guidelines
Best Direct Response CampaignView Guidelines
Best Incentive SchemeView Guidelines
Best Recruitment CampaignView Guidelines
Best Sales Campaign - Inbound or OutboundView Guidelines
Best Improvement Award - External Consulting / Training ServiceView Guidelines
Best Employee Wellness ProgramView Guidelines
Best Crisis Management CampaignView Guidelines
Team Awards+
Best Client / Account Management TeamView Guidelines
Best Social Media TeamView Guidelines
Best Customer Service TeamView Guidelines
Best Quality TeamView Guidelines
Best VIP Service TeamView Guidelines
Best Sales TeamView Guidelines
Best IT TeamView Guidelines
Best Retention TeamView Guidelines
Click Here To View All Categories Descriptions

*Guidelines and entry question apply for inhouse/outsourced and different company sizes

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