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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
Rank | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|
1 | Indonesia | 74 | 16 | 3 | 93 |
2 | Portugal | 5 | 1 | 0 | 6 |
3 | Turkey | 2 | 2 | 1 | 5 |
4 | South Africa | 4 | 0 | 0 | 4 |
5 | United States | 3 | 1 | 0 | 4 |
6 | India | 3 | 0 | 0 | 3 |
7 | Saudi Arabia | 2 | 0 | 0 | 2 |
8 | United Kingdom | 1 | 0 | 1 | 2 |
9 | Philippines | 1 | 0 | 0 | 1 |
Best CX Branch / Retail Service | ||
Indonesia PT. Bank Central Asia, Tbk Small (Inhouse) |
Best Organizational CX | ||
Indonesia Blibli.com Small (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Small (Inhouse) | ||
Indonesia Bank Indonesia Small (Inhouse) |
Best Contact Center | ||
Indonesia Pertamina Small (Government) | ||
South Africa ABSA Bank Medium (Inhouse) | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Indonesia PT. Infomedia Nusantara & PT.Prodia Widyahusada Medium (Outsourced) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Saudi Arabia Contact Centers Company Mega (Outsourced) | ||
India ICICI Lombard General Insurance Co. Ltd. Large (Inhouse) | ||
Indonesia PT PLN (Persero) Large (Government) | ||
Turkey Pusula Call Center & MEBIM Large (Government) |
Best Emergency Services Center | ||
Turkey Pusula Call Center & YIMER Medium (Government) |
Best Help Desk | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Bank Indonesia Small (Government) |
Best Public Services Center | ||
Indonesia PT PLN (Persero) Large (Government) | ||
Indonesia Pertamina Small (Government) | ||
Turkey Pusula Call Center Small (Government) | ||
Indonesia Bank Indonesia Small (Government) |
Best Customer Loyalty Program | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Pertamina Small (Government) |
Best In Customer Service | ||
Indonesia Bank Indonesia Small (Government) | ||
United States Showdown Displays Medium (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Portugal Altice Portugal Mega (Outsourced) | ||
India ICICI Lombard General Insurance Co. Ltd. Large (Inhouse) | ||
Indonesia PT PLN (Persero) Large (Government) | ||
Turkey Pusula Call Center & NVI ALO 199 Large (Government) |
Best Technology Innovation - Internal Solution | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Technology Innovation Award Vendor - Live Agent Support Solution | ||
United Kingdom Noetica Small (Inhouse) | ||
United States Blitzz Small (Inhouse) | ||
United Kingdom Grypp Small (Inhouse) |
Best Technology Innovation Award Vendor - Self-service Solution | ||
Indonesia PT. Bank Central Asia, Tbk Small (Inhouse) |
Best use of Self-service Technology | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Community Spirit | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Indonesia Pertamina Small (Government) | ||
Indonesia PT PLN (Persero) Large (Government) |
Best Contact Center Design Award | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Bank Indonesia Small (Government) |
Best Employee Engagement | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Bank Indonesia Small (Government) |
Best Green Contact Center | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia PT PLN (Persero) Large (Government) | ||
Indonesia HAI DJPB Small (Government) |
Best Home / Remote Agent Program | ||
Indonesia PT Linknet Tbk Medium (Inhouse) | ||
Philippines Teleperformance Philippines Mega (Outsourced) | ||
Indonesia PT PLN (Persero) Large (Government) |
Best use of Social Media in the Contact Center | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Indonesia Pertamina Small (Government) | ||
Indonesia Bank Indonesia Small (Government) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia PT PLN (Persero) Large (Government) |
Best Crisis Management Campaign | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Pertamina Small (Government) |
Best Direct Response Campaign | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Employee Wellness Program | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Portugal Teleperformance Portugal Mega (Outsourced) | ||
Indonesia Bank Indonesia Small (Government) |
Best Improvement Award - External Consulting / Training Service | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Turkey AssisTT Mega (Outsourced) | ||
Portugal Teleperformance Portugal & Leroy Merlin Medium (Outsourced) |
Best Incentive Scheme | ||
South Africa ABSA Bank Medium (Inhouse) | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Bank Indonesia Small (Government) |
Best Outbound Campaign | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Saudi Arabia ZATCA (Zakat, Tax, and Customs Authority) Large (Outsourced) | ||
Indonesia Bank Indonesia Small (Government) | ||
Indonesia Pertamina Small (Government) |
Best Outsourcing Partnership | ||
Portugal Teleperformance Portugal & Insulet Corporation Large (Outsourced) | ||
Indonesia Mitracomm & PT. Bank Central Asia, Tbk Mega (Outsourced) |
Best Recruitment Campaign | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Portugal Teleperformance Portugal Mega (Outsourced) |
Best Sales Campaign - Inbound or Outbound | ||
Indonesia Blibli.com Medium (Inhouse) | ||
Portugal Teleperformance Portugal Medium (Inhouse) | ||
Indonesia PT PLN (Persero) Large (Government) |
Best Client / Account Management Team | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Customer Service Team | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best IT Team | ||
United States IGT USA Medium (Inhouse) | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Quality Team | ||
Indonesia Blibli.com Medium (Inhouse) |
Best Retention Team | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Sales Team | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Social Media Team | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Blibli.com Medium (Inhouse) |
Best VIP Service Team | ||
Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
Indonesia Blibli.com Medium (Inhouse) |
Best CX Champion | |||
Indonesia Dewi ParamitaDewi Paramita - PT. Bank Central Asia, Tbk Small (Inhouse) |
Best Analyst | |||
Indonesia Edi KurniawanEdi Kurniawan - PT. Bank Central Asia, Tbk Mega (Inhouse) | |||
Indonesia Herdian Prayuda& Pertamina Small (Government) |
Best Client Services Manager (Outsourced Services) | |||
Indonesia Dian Sahri RamadhanDian Sahri Ramadhan - PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Contact Center Executive / Director | |||
South Africa Bharat ParshotamBharat Parshotam - ABSA Bank Medium (Inhouse) | |||
Indonesia SB Diah PudjiastutiSB Diah Pudjiastuti - PT Linknet Tbk Medium (Inhouse) | |||
Indonesia Maria WibisonoMaria Wibisono - PT. Bank Central Asia, Tbk Mega (Inhouse) | |||
India Pooja RaiyaniPooja Raiyani - ICICI Lombard General Insurance Co. Ltd. Large (Inhouse) |
Best Contact Center Operational Manager | |||
United States Andrew PierceAndrew Pierce - IGT USA Medium (Inhouse) | |||
Indonesia Grace NataliaGrace Natalia - Blibli.com Medium (Inhouse) | |||
Indonesia Allaq Alimatus SyariatAllaq Alimatus Syariat - Pertamina Medium (Government) | |||
Indonesia Sauma Adam SaputraSauma Adam Saputra - PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Contact Center Sales Professional | |||
Indonesia Nico LaseNico Lase - PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Contact Center Supervisor | |||
Indonesia Janice Vania AlodiaJanice Vania Alodia - PT. Bank Central Asia, Tbk Mega (Inhouse) | |||
Indonesia Dery Aryana SaktiDery Aryana Sakti - Pertamina Small (Government) |
Best Contact Center Support Professional - HR | |||
Indonesia Irene Beathrine ElshaddaiIrene Beathrine Elshaddai - PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Contact Center Support Professional - IT | |||
Indonesia Sherly FlorenciaSherly Florencia - PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Contact Center Support Professional - Workforce Planning | |||
South Africa Raju ShokeeniSON Xperiences Mega (Outsourced) |
Best Contact Center Trainer | |||
Indonesia Demi AprilianiDemi Apriliani - Blibli.com Medium (Inhouse) |
Best Customer Service Manager | |||
Indonesia Retno Ambar ArumRetno Ambar Arum - PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Customer Service Professional | |||
Indonesia Lita RahmawatiLita Rahmawati - PT. Bank Central Asia, Tbk Mega (Inhouse) | |||
Indonesia Ervina Mega PurnamaErvina Mega Purnama - Pertamina Small (Government) |
Best Project Manager | |||
Indonesia Aprialdi HendryanaAprialdi Hendryana - PT. Bank Central Asia, Tbk Mega (Inhouse) |
Best Quality Auditor | |||
Indonesia Febri SetiawanFebri Setiawan - PT. Bank Central Asia, Tbk Mega (Inhouse) | |||
Indonesia Oksamia ArtiansyahPT. Infomedia Nusantara & Pertamina Small (Government) |
Best Sales Manager | |||
Indonesia Alvin ChristianAlvin Christian - PT. Bank Central Asia, Tbk Mega (Inhouse) |
Raj Wadhwani 🍁 | ContactCenterWorld
Find out more at www.ContactCenterWorld.com/RisingStar
March 14, 2024 6:48 AM EST