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2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
 |
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 11 | 5 | 5 | 21 |
| 2 | 0 |  United States | 2 | 8 | 1 | 11 |
| 3 | +4 |  Australia | 8 | 1 | 0 | 9 |
| 4 | 0 |  Portugal | 5 | 1 | 1 | 7 |
| 5 | +5 |  Canada | 0 | 5 | 2 | 7 |
| 6 | 0 |  South Africa | 4 | 1 | 0 | 5 |
| 7 | +5 |  Russia | 2 | 1 | 0 | 3 |
| 8 | +10 |  Saudi Arabia | 2 | 0 | 1 | 3 |
| 9 | New |  Spain | 1 | 2 | 0 | 3 |
| 10 | New |  New Zealand | 1 | 1 | 1 | 3 |
| 10 | +3 |  United Kingdom | 1 | 1 | 1 | 3 |
| 12 | -3 |  Singapore | 1 | 0 | 1 | 2 |
| 13 | 0 |  Ukraine | 0 | 1 | 1 | 2 |
| 14 | New |  Brazil | 1 | 0 | 0 | 1 |
| 14 | +5 |  Germany | 1 | 0 | 0 | 1 |
| 16 | New |  India | 0 | 1 | 0 | 1 |
| 17 | -9 |  Japan | 0 | 0 | 1 | 1 |
| 18 | -15 |  Malaysia | 0 | 0 | 0 | 0 |
| 18 | +1 |  Ireland | 0 | 0 | 0 | 0 |
| 18 | -3 |  Jamaica | 0 | 0 | 0 | 0 |
| 18 | +1 |  Albania | 0 | 0 | 0 | 0 |
| 18 | +1 |  Greece | 0 | 0 | 0 | 0 |
| 18 | -3 |  Hong Kong | 0 | 0 | 0 | 0 |
| 18 | -3 |  China | 0 | 0 | 0 | 0 |
| 18 | +1 |  Fiji | 0 | 0 | 0 | 0 |
| 18 | +1 |  Palestine | 0 | 0 | 0 | 0 |
| 18 | -7 |  Poland | 0 | 0 | 0 | 0 |
| 18 | -13 |  Turkey | 0 | 0 | 0 | 0 |
Award Categories:
- Contact Center Awards
- Individual Awards
- Customer Service Awards
- Technology Awards
- Organization Awards
- Strategic Awards
Contact Center Awards
| Best Contact Center | ||
 |  TelstraLarge (Inhouse) Australia  | |
 |  MassMutualLarge (Inhouse) United States  | |
|  Competence Call CenterLarge (Outsourced) Germany  | |
|  Hinduja Global Solutions UK Ltd.Large (Outsourced) United Kingdom  | |
| Westpac Group (Australia) Mega (Inhouse) Australia  | |
|  Teleperformance PortugalMega (Outsourced) Portugal  | |
|  Volkswagen Group South AfricaMedium (Inhouse) South Africa  | |
|  Bank AljaziraMedium (Inhouse) Saudi Arabia  | |
| Rail Europe Medium (Inhouse) United States  | |
|  AccentureMedium (Outsourced) Canada  | |
 |  SingTelMedium (Outsourced) Singapore  | |
|  PT Astra Honda MotorSmall Indonesia  | |
| Best Help Desk | ||
| Sage South Africa  | |
| Telstra Australia | |
| Loyalty One Canada  | |
Individual Awards
| Best Contact Center Executive / Director | |||
|  | Cut Noosy PT XL Axiata, Tbk Indonesia  | |
|  | Timothy Izatt Vivint United States  | |
|  | Khaled Ramadan Bank Aljazira Saudi Arabia | |
 |  | Nathalya Wani Sabu PT. Bank Central Asia, Tbk Indonesia  | |
| Best Contact Center Operational Manager | |||
|  | Charles Browne Vivint United States | |
|  | Becquini Akbar PT XL Axiata, Tbk Indonesia | |
|  | Jane Harris IHG United Kingdom  | |
| Best Contact Center Sales Professional | |||
|  | Muhammad Subair PT. Bank Central Asia, Tbk Indonesia | |
|  |  Vitaliy KovalyovAdelina Holding LLC Ukraine  | |
|  | Tiffany Williams IHG United States | |
| Best Contact Center Supervisor | |||
|  |  Tania ZamotaevaAdelina Holding LLC Russia | |
|  | Brian Halley Affinion Group United States  | |
| Best Contact Center Support Professional - HR | |||
|  | Sandi Johnson Volkswagen Group South Africa South Africa | |
|  | Reni Septiana PT. Bank Central Asia, Tbk Indonesia | |
|  | Gita Nrangwesty PT Bank Mandiri Persero Tbk Indonesia -Tbk-small-logo.jpg){kind=logo} | |
| Best Contact Center Support Professional - IT | |||
|  | Juan Almer PT XL Axiata, Tbk Indonesia | |
|  | Tom Costantino Loyalty One Canada | |
|  | Dyan Artanto PT Bank Mandiri Persero Tbk Indonesia | |
| Best Contact Center Support Professional - Workforce Planning | |||
|  | Andrey Denisevich Telecontact Russia  | |
|  | Tania Abbona Loyalty One Canada | |
|  | Christoph Ratno Nugroho PT. Bank Central Asia, Tbk Indonesia | |
| Best Contact Center Trainer | |||
|  | Divinia Fernandes Esch Savant People Development South Africa  | |
|  | Sean Grant Loyalty One Canada | |
| Best Customer Service Professional | |||
|  | Preston Little MassMutual United States | |
| Quality Auditor | |||
|  | Yunan Purwandari PT Telkomunikasi Indonesia Indonesia  | |
|  | Sonelle Buys Bytes People Solutions South Africa  | |
|  | Yunita Yohana PT. Bank Central Asia, Tbk Indonesia | |
Customer Service Awards
| Best Customer Loyalty Program | ||
| PT. Bank Central Asia, Tbk Indonesia | |
| Best In Customer Service | ||
| Teleperformance Portugal (Outsourced) Portugal | |
|  WNS Global Services(Outsourced) India  | |
| Affinion Group Large (Inhouse) United States | |
|  Bank of New ZealandLarge (Inhouse) New Zealand  | |
| Bank Aljazira Medium (Inhouse) Saudi Arabia | |
|  e-lacaixaMedium (Inhouse) Spain  | |
Technology Awards
| Best Technology Innovation - Internal Solution | ||
| Bank of New Zealand Large New Zealand | |
| Optus Mega Australia  | |
| Telecontact Mega Russia | |
| NTUC Income Medium Singapore  | |
| e-lacaixa Medium Spain | |
| PT Astra Honda Motor Small Indonesia | |
| Best use of Self-service Technology | ||
|  Oi (telecommunications)Brazil  | |
| e-lacaixa Spain | |
|  SOFTBANKJapan  | |
| PT Bank Mandiri Persero Tbk Indonesia | |
| Best use of Social Media in the Contact Center | ||
| Optus Australia | |
| Teleperformance UK United Kingdom  | |
Organization Awards
| Best Community Spirit | ||
| PT. Bank Central Asia, Tbk Indonesia | |
| C3/CustomerContactChannels United States  | |
| PT Bank Mandiri Persero Tbk Indonesia | |
| Sage South Africa | |
| Best Contact Center Design Award | ||
| Telstra Australia | |
| Loyalty One Canada | |
| Teleperformance Portugal Portugal | |
| Best Home / Remote Agent Program | ||
| iiNet Australia  | |
| Alorica United States  | |
| Green Contact Center | ||
| PT Bank Mandiri Persero Tbk Indonesia | |
| PT. Bank Central Asia, Tbk Indonesia | |
Strategic Awards
| Best Direct Response Campaign | ||
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Incentive Scheme | ||
| Westpac Group (Australia) Australia | |
| NOS Portugal  | |
| Loyalty One Canada | |
| Best Outbound Campaign | ||
| Teleperformance Portugal Portugal | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Outsourcing Partnership | ||
| Direct Alliances Australia  SYKES Enterprises  | |
| C3/CustomerContactChannels United States  Humana  | |
| Global Bilgi LLC - Ukraine Ukraine  Astelit - Life:)  | |
| Best Recruitment Campaign | ||
| PT XL Axiata, Tbk Indonesia | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Sales Campaign - Inbound or Outbound | ||
| NOS Portugal | |
| Bank of New Zealand New Zealand | |
Contacts in United States
