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2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
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Rank | Change | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|---|
1 | 0 | ![]() | 11 | 5 | 5 | 21 |
2 | 0 | ![]() | 2 | 8 | 1 | 11 |
3 | +4 | ![]() | 8 | 1 | 0 | 9 |
4 | 0 | ![]() | 5 | 1 | 1 | 7 |
5 | +5 | ![]() | 0 | 5 | 2 | 7 |
6 | 0 | ![]() | 4 | 1 | 0 | 5 |
7 | +5 | ![]() | 2 | 1 | 0 | 3 |
8 | +10 | ![]() | 2 | 0 | 1 | 3 |
9 | New | ![]() | 1 | 2 | 0 | 3 |
10 | New | ![]() | 1 | 1 | 1 | 3 |
10 | +3 | ![]() | 1 | 1 | 1 | 3 |
12 | -3 | ![]() | 1 | 0 | 1 | 2 |
13 | 0 | ![]() | 0 | 1 | 1 | 2 |
14 | New | ![]() | 1 | 0 | 0 | 1 |
14 | +5 | ![]() | 1 | 0 | 0 | 1 |
16 | New | ![]() | 0 | 1 | 0 | 1 |
17 | -9 | ![]() | 0 | 0 | 1 | 1 |
18 | -15 | ![]() | 0 | 0 | 0 | 0 |
18 | +1 | ![]() | 0 | 0 | 0 | 0 |
18 | -3 | ![]() | 0 | 0 | 0 | 0 |
18 | +1 | ![]() | 0 | 0 | 0 | 0 |
18 | +1 | ![]() | 0 | 0 | 0 | 0 |
18 | -3 | ![]() | 0 | 0 | 0 | 0 |
18 | -3 | ![]() | 0 | 0 | 0 | 0 |
18 | +1 | ![]() | 0 | 0 | 0 | 0 |
18 | +1 | ![]() | 0 | 0 | 0 | 0 |
18 | -7 | ![]() | 0 | 0 | 0 | 0 |
18 | -13 | ![]() | 0 | 0 | 0 | 0 |
Best Contact Center | ||
![]() | ![]() Indonesia PT Astra Honda Motor ![]() | |
![]() | ![]() South Africa Volkswagen Group South Africa ![]() | |
![]() | ![]() Saudi Arabia Bank Aljazira ![]() | |
![]() | ![]() United States Rail Europe ![]() | |
![]() | ![]() Canada Accenture ![]() | |
![]() | ![]() Singapore SingTel ![]() | |
![]() | ![]() Australia Westpac Group (Australia) ![]() | |
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() Australia Telstra ![]() | |
![]() | ![]() United States MassMutual ![]() | |
![]() | ![]() Germany Competence Call Center ![]() | |
![]() | ![]() United Kingdom Hinduja Global Solutions UK Ltd. ![]() |
Best Help Desk | ||
![]() | ![]() South Africa Sage ![]() | |
![]() | ![]() Australia Telstra ![]() | |
![]() | ![]() Canada Loyalty One ![]() |
Best Customer Loyalty Program | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best In Customer Service | ||
![]() | ![]() Saudi Arabia Bank Aljazira ![]() | |
![]() | ![]() Spain e-lacaixa ![]() | |
![]() | ![]() United States cxLoyalty Group ![]() | |
![]() | ![]() New Zealand Bank of New Zealand ![]() | |
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() India WNS Global Services ![]() |
Best Technology Innovation - Internal Solution | ||
![]() | ![]() Indonesia PT Astra Honda Motor ![]() | |
![]() | ![]() Singapore NTUC Income ![]() | |
![]() | ![]() Spain e-lacaixa ![]() | |
![]() | ![]() Australia Optus ![]() | |
![]() | ![]() Russia Telecontact ![]() | |
![]() | ![]() New Zealand Bank of New Zealand ![]() |
Best use of Self-service Technology | ||
![]() | ![]() Brazil Oi (telecommunications) ![]() | |
![]() | ![]() Spain e-lacaixa ![]() | |
![]() | ![]() Japan SOFTBANK ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() |
Best Community Spirit | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() | |
![]() | ![]() United States Everise CX ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() | |
![]() | ![]() South Africa Sage ![]() |
Best Contact Center Design Award | ||
![]() | ![]() Australia Telstra ![]() | |
![]() | ![]() Canada Loyalty One ![]() | |
![]() | ![]() Portugal Teleperformance Portugal ![]() |
Best Green Contact Center | ||
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Home / Remote Agent Program | ||
![]() | ![]() Australia iiNet ![]() | |
![]() | ![]() United States Alorica ![]() |
Best use of Social Media in the Contact Center | ||
![]() | ![]() Australia Optus ![]() | |
![]() | ![]() United Kingdom Teleperformance UK ![]() |
Best Direct Response Campaign | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Incentive Scheme | ||
![]() | ![]() Australia Westpac Group (Australia) ![]() | |
![]() | ![]() Portugal NOS ![]() | |
![]() | ![]() Canada Loyalty One ![]() |
Best Outbound Campaign | ||
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Outsourcing Partnership | ||
![]() | ![]() Australia Direct Alliances ![]() ![]() | |
![]() | ![]() United States C3/CustomerContactChannels & Humana ![]() | |
![]() | ![]() Ukraine Global Bilgi LLC - Ukraine ![]() ![]() |
Best Recruitment Campaign | ||
![]() | ![]() Indonesia PT XL Axiata, Tbk ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Sales Campaign - Inbound or Outbound | ||
![]() | ![]() Portugal NOS ![]() | |
![]() | ![]() New Zealand Bank of New Zealand ![]() |
Best Contact Center Executive / Director | |||
![]() | ![]() Indonesia Cut NoosyCut Noosy - PT XL Axiata, Tbk ![]() | ||
![]() | ![]() United States Timothy IzattTimothy Izatt - Vivint ![]() | ||
![]() | ![]() Saudi Arabia Khaled RamadanKhaled Ramadan - Bank Aljazira ![]() | ||
![]() | ![]() Indonesia Nathalya Wani SabuNathalya Wani Sabu - PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Operational Manager | |||
![]() | ![]() United States Charles BrowneCharles Browne - Vivint ![]() | ||
![]() | ![]() Indonesia Becquini AkbarBecquini Akbar - PT XL Axiata, Tbk ![]() | ||
![]() | ![]() United Kingdom Jane HarrisJane Harris - IHG ![]() |
Best Contact Center Sales Professional | |||
![]() | ![]() Indonesia Muhammad SubairMuhammad Subair - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Ukraine Vitaliy KovalyovVitaliy Kovalyov - Adelina Call Center ![]() | ||
![]() | ![]() United States Tiffany WilliamsTiffany Williams - IHG ![]() |
Best Contact Center Supervisor | |||
![]() | ![]() Russia Tania ZamotaevaTania Zamotaeva - Adelina Call Center ![]() | ||
![]() | ![]() United States Brian HalleyBrian Halley - cxLoyalty Group ![]() |
Best Contact Center Support Professional - HR | |||
![]() | ![]() South Africa Sandi JohnsonSandi Johnson - Volkswagen Group South Africa ![]() | ||
![]() | ![]() Indonesia Reni SeptianaReni Septiana - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Indonesia Gita NrangwestyGita Nrangwesty - PT Bank Mandiri Persero Tbk ![]() |
Best Contact Center Support Professional - IT | |||
![]() | ![]() Indonesia Juan AlmerJuan Almer - PT XL Axiata, Tbk ![]() | ||
![]() | ![]() Canada Tom CostantinoTom Costantino - Loyalty One ![]() | ||
![]() | ![]() Indonesia Dyan ArtantoDyan Artanto - PT Bank Mandiri Persero Tbk ![]() |
Best Contact Center Support Professional - Workforce Planning | |||
![]() | ![]() Russia Andrey DenisevichAndrey Denisevich - Telecontact ![]() | ||
![]() | ![]() Canada Tania AbbonaTania Abbona - Loyalty One ![]() | ||
![]() | ![]() Indonesia Christoph Ratno NugrohoChristoph Ratno Nugroho - PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Trainer | |||
![]() | ![]() South Africa Divinia Fernandes EschDivinia Fernandes Esch - Savant People Development ![]() | ||
![]() | ![]() Canada Sean GrantSean Grant - Loyalty One ![]() |
Best Customer Service Professional | |||
![]() | ![]() United States Preston LittlePreston Little - MassMutual ![]() |
Best Quality Auditor | |||
![]() | ![]() Indonesia Yunan PurwandariYunan Purwandari - PT. Telekomunikasi Indonesia ![]() | ||
![]() | ![]() South Africa Sonelle BuysSonelle Buys - Altron ![]() | ||
![]() | ![]() Indonesia Yunita YohanaYunita Yohana - PT. Bank Central Asia, Tbk ![]() |
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