Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia115521
20 United States28111
3+4 Australia8109
40 Portugal5117
5+5 Canada0527
60 South Africa4105
7+5 Russia2103
8+10 Saudi Arabia2013
9New Spain1203
10New New Zealand1113
10+3 United Kingdom1113
12-3 Singapore1012
130 Ukraine0112
14New Brazil1001
14+5 Germany1001
16New India0101
17-9 Japan0011
18-15 Malaysia0000
18+1 Ireland0000
18-3 Jamaica0000
18+1 Albania0000
18+1 Greece0000
18-3 Hong Kong0000
18-3 China0000
18+1 Fiji0000
18+1 Palestine0000
18-7 Poland0000
18-13 Turkey0000

COMPANY AWARDS

Best Contact Center

South Africa


Volkswagen Group South Africa
Medium (Inhouse)

Saudi Arabia


Bank Aljazira
Medium (Inhouse)

United States


Rail Europe
Medium (Inhouse)

Canada


Accenture
Medium (Outsourced)

Singapore


SingTel
Medium (Outsourced)

Australia


Westpac Group (Australia)
Mega (Inhouse)

Portugal


Teleperformance Portugal
Mega (Outsourced)

Australia


Telstra
Large (Inhouse)

United States


MassMutual
Large (Inhouse)

Germany


Competence Call Center
Large (Outsourced)

United Kingdom


Hinduja Global Solutions UK Ltd.
Large (Outsourced)

Best In Customer Service

Saudi Arabia


Bank Aljazira
Medium (Inhouse)

Spain


e-lacaixa
Medium (Inhouse)

United States


cxLoyalty Group
Large (Inhouse)

New Zealand


Bank of New Zealand
Large (Inhouse)

Portugal


Teleperformance Portugal
Mega (Outsourced)

India


WNS Global Services
Mega (Outsourced)
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =