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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings |
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 11 | 5 | 5 | 21 |
| 2 | 0 |  United States | 2 | 8 | 1 | 11 |
| 3 | +4 |  Australia | 8 | 1 | 0 | 9 |
| 4 | 0 |  Portugal | 5 | 1 | 1 | 7 |
| 5 | +5 |  Canada | 0 | 5 | 2 | 7 |
| 6 | 0 |  South Africa | 4 | 1 | 0 | 5 |
| 7 | +5 |  Russia | 2 | 1 | 0 | 3 |
| 8 | +10 |  Saudi Arabia | 2 | 0 | 1 | 3 |
| 9 | New |  Spain | 1 | 2 | 0 | 3 |
| 10 | New |  New Zealand | 1 | 1 | 1 | 3 |
| 10 | +3 |  United Kingdom | 1 | 1 | 1 | 3 |
| 12 | -3 |  Singapore | 1 | 0 | 1 | 2 |
| 13 | 0 |  Ukraine | 0 | 1 | 1 | 2 |
| 14 | New |  Brazil | 1 | 0 | 0 | 1 |
| 14 | +5 |  Germany | 1 | 0 | 0 | 1 |
| 16 | New |  India | 0 | 1 | 0 | 1 |
| 17 | -9 |  Japan | 0 | 0 | 1 | 1 |
| 18 | -15 |  Malaysia | 0 | 0 | 0 | 0 |
| 18 | +1 |  Ireland | 0 | 0 | 0 | 0 |
| 18 | -3 |  Jamaica | 0 | 0 | 0 | 0 |
| 18 | +1 |  Albania | 0 | 0 | 0 | 0 |
| 18 | +1 |  Greece | 0 | 0 | 0 | 0 |
| 18 | -3 |  Hong Kong | 0 | 0 | 0 | 0 |
| 18 | -3 |  China | 0 | 0 | 0 | 0 |
| 18 | +1 |  Fiji | 0 | 0 | 0 | 0 |
| 18 | +1 |  Palestine | 0 | 0 | 0 | 0 |
| 18 | -7 |  Poland | 0 | 0 | 0 | 0 |
| 18 | -13 |  Turkey | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center | ||
 |  South Africa Volkswagen Group South Africa  Medium (Inhouse) | |
|  Saudi Arabia Bank Aljazira  Medium (Inhouse) | |
 |  United States Rail Europe  Medium (Inhouse) | |
|  Canada Accenture  Medium (Outsourced) | |
 |  Singapore SingTel  Medium (Outsourced) | |
|  Australia Westpac Group (Australia)  Mega (Inhouse) | |
|  Portugal Teleperformance Portugal  Mega (Outsourced) | |
| Australia Telstra  Large (Inhouse) | |
| United States MassMutual  Large (Inhouse) | |
|  Germany Competence Call Center  Large (Outsourced) | |
|  United Kingdom Hinduja Global Solutions UK Ltd.  Large (Outsourced) | |
| Best In Customer Service | ||
| Saudi Arabia Bank Aljazira Medium (Inhouse) | |
|  Spain e-lacaixa  Medium (Inhouse) | |
| United States cxLoyalty Group  Large (Inhouse) | |
|  New Zealand Bank of New Zealand  Large (Inhouse) | |
| Portugal Teleperformance Portugal Mega (Outsourced) | |
|  India WNS Global Services  Mega (Outsourced) | |
 | Raj Wadhwani | ContactCenterWorld amazing professionals. amazing best practices. amazing event August 22, 2023 10:15 PM EST |
 | 3 |
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