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2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings |
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 11 | 5 | 5 | 21 |
| 2 | 0 |  United States | 2 | 8 | 1 | 11 |
| 3 | +4 |  Australia | 8 | 1 | 0 | 9 |
| 4 | 0 |  Portugal | 5 | 1 | 1 | 7 |
| 5 | +5 |  Canada | 0 | 5 | 2 | 7 |
| 6 | 0 |  South Africa | 4 | 1 | 0 | 5 |
| 7 | +5 |  Russia | 2 | 1 | 0 | 3 |
| 8 | +10 |  Saudi Arabia | 2 | 0 | 1 | 3 |
| 9 | New |  Spain | 1 | 2 | 0 | 3 |
| 10 | New |  New Zealand | 1 | 1 | 1 | 3 |
| 10 | +3 |  United Kingdom | 1 | 1 | 1 | 3 |
| 12 | -3 |  Singapore | 1 | 0 | 1 | 2 |
| 13 | 0 |  Ukraine | 0 | 1 | 1 | 2 |
| 14 | New |  Brazil | 1 | 0 | 0 | 1 |
| 14 | +5 |  Germany | 1 | 0 | 0 | 1 |
| 16 | New |  India | 0 | 1 | 0 | 1 |
| 17 | -9 |  Japan | 0 | 0 | 1 | 1 |
| 18 | -15 |  Malaysia | 0 | 0 | 0 | 0 |
| 18 | +1 |  Ireland | 0 | 0 | 0 | 0 |
| 18 | -3 |  Jamaica | 0 | 0 | 0 | 0 |
| 18 | +1 |  Albania | 0 | 0 | 0 | 0 |
| 18 | +1 |  Greece | 0 | 0 | 0 | 0 |
| 18 | -3 |  Hong Kong | 0 | 0 | 0 | 0 |
| 18 | -3 |  China | 0 | 0 | 0 | 0 |
| 18 | +1 |  Fiji | 0 | 0 | 0 | 0 |
| 18 | +1 |  Palestine | 0 | 0 | 0 | 0 |
| 18 | -7 |  Poland | 0 | 0 | 0 | 0 |
| 18 | -13 |  Turkey | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center | ||
 |  Indonesia PT Astra Honda Motor  | |
 |  South Africa Volkswagen Group South Africa  | |
|  Saudi Arabia Bank Aljazira  | |
|  United States Rail Europe  | |
|  Canada Accenture  | |
 |  Singapore SingTel  | |
|  Australia Westpac Group (Australia)  | |
|  Portugal Teleperformance Portugal  | |
| Australia Telstra  | |
| United States MassMutual  | |
|  Germany Competence Call Center  | |
|  United Kingdom Hinduja Global Solutions UK Ltd.  | |
| Best Help Desk | ||
| South Africa Sage  | |
| Australia Telstra | |
| Canada Loyalty One  | |
| Best Customer Loyalty Program | ||
| Indonesia PT. Bank Central Asia, Tbk  | |
| Best In Customer Service | ||
| Saudi Arabia Bank Aljazira | |
|  Spain e-lacaixa  | |
| United States cxLoyalty Group  | |
|  New Zealand Bank of New Zealand  | |
| Portugal Teleperformance Portugal | |
|  India WNS Global Services  | |
| Best Technology Innovation - Internal Solution | ||
| Indonesia PT Astra Honda Motor | |
| Singapore NTUC Income  | |
| Spain e-lacaixa | |
| Australia Optus  | |
|  Russia Telecontact  | |
| New Zealand Bank of New Zealand | |
| Best use of Self-service Technology | ||
|  Brazil Oi (telecommunications)  | |
| Spain e-lacaixa | |
|  Japan SOFTBANK  | |
 | Indonesia PT Bank Mandiri Persero Tbk -tbk-largex2-logo.jpg){kind=logo} | |
| Best Community Spirit | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| United States Everise CX  | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| South Africa Sage | |
| Best Contact Center Design Award | ||
| Australia Telstra | |
| Canada Loyalty One | |
| Portugal Teleperformance Portugal | |
| Best Green Contact Center | ||
| Indonesia PT Bank Mandiri Persero Tbk | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Home / Remote Agent Program | ||
| Australia iiNet  | |
| United States Alorica  | |
| Best use of Social Media in the Contact Center | ||
| Australia Optus | |
| United Kingdom Teleperformance UK  | |
| Best Direct Response Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Incentive Scheme | ||
| Australia Westpac Group (Australia) | |
| Portugal NOS  | |
| Canada Loyalty One | |
| Best Outbound Campaign | ||
| Portugal Teleperformance Portugal | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Outsourcing Partnership | ||
| Australia Direct Alliances  & SYKES Enterprises | |
| United States C3/CustomerContactChannels & Humana  | |
|  Ukraine Global Bilgi LLC - Ukraine  & Astelit - Life:) | |
| Best Recruitment Campaign | ||
| Indonesia PT XL Axiata, Tbk  | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Sales Campaign - Inbound or Outbound | ||
| Portugal NOS | |
| New Zealand Bank of New Zealand | |
INDIVIDUAL AWARDS| Best Contact Center Executive / Director | |||
| Indonesia Cut NoosyCut Noosy - PT XL Axiata, Tbk | ||
| United States Timothy IzattTimothy Izatt - Vivint  | ||
| Saudi Arabia Khaled RamadanKhaled Ramadan - Bank Aljazira | ||
| Indonesia Nathalya Wani SabuNathalya Wani Sabu - PT. Bank Central Asia, Tbk | ||
| Best Contact Center Operational Manager | |||
| United States Charles BrowneCharles Browne - Vivint | ||
| Indonesia Becquini AkbarBecquini Akbar - PT XL Axiata, Tbk | ||
| United Kingdom Jane HarrisJane Harris - IHG  | ||
| Best Contact Center Sales Professional | |||
| Indonesia Muhammad SubairMuhammad Subair - PT. Bank Central Asia, Tbk | ||
| Ukraine Vitaliy KovalyovVitaliy Kovalyov - Adelina Call Center  | ||
| United States Tiffany WilliamsTiffany Williams - IHG | ||
| Best Contact Center Supervisor | |||
| Russia Tania ZamotaevaTania Zamotaeva - Adelina Call Center | ||
| United States Brian HalleyBrian Halley - cxLoyalty Group | ||
| Best Contact Center Support Professional - HR | |||
| South Africa Sandi JohnsonSandi Johnson - Volkswagen Group South Africa | ||
| Indonesia Reni SeptianaReni Septiana - PT. Bank Central Asia, Tbk | ||
| Indonesia Gita NrangwestyGita Nrangwesty - PT Bank Mandiri Persero Tbk | ||
| Best Contact Center Support Professional - IT | |||
| Indonesia Juan AlmerJuan Almer - PT XL Axiata, Tbk | ||
| Canada Tom CostantinoTom Costantino - Loyalty One | ||
| Indonesia Dyan ArtantoDyan Artanto - PT Bank Mandiri Persero Tbk | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| Russia Andrey DenisevichAndrey Denisevich - Telecontact | ||
| Canada Tania AbbonaTania Abbona - Loyalty One | ||
| Indonesia Christoph Ratno NugrohoChristoph Ratno Nugroho - PT. Bank Central Asia, Tbk | ||
| Best Contact Center Trainer | |||
| South Africa Divinia Fernandes EschDivinia Fernandes Esch - Savant People Development  | ||
| Canada Sean GrantSean Grant - Loyalty One | ||
| Best Customer Service Professional | |||
| United States Preston LittlePreston Little - MassMutual | ||
| Best Quality Auditor | |||
| Indonesia Yunan PurwandariYunan Purwandari - PT. Telekomunikasi Indonesia  | ||
| South Africa Sonelle BuysSonelle Buys - Altron  | ||
| Indonesia Yunita YohanaYunita Yohana - PT. Bank Central Asia, Tbk | ||
 | Raj Wadhwani | ContactCenterWorld.com awesome June 17, 2022 11:24 AM EST |
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