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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!

Awards Entry Deadline - 31st January 2020

customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia115521
20 United States28111
3+4 Australia8109
40 Portugal5117
5+5 Canada0527
60 South Africa4105
7+5 Russia2103
8+10 Saudi Arabia2013
9New Spain1203
10New New Zealand1113
10+3 United Kingdom1113
12-3 Singapore1012
130 Ukraine0112
14New Brazil1001
14+5 Germany1001
16New India0101
17-9 Japan0011
18-15 Malaysia0000
18+1 Ireland0000
18-3 Jamaica0000
18+1 Albania0000
18+1 Greece0000
18-3 Hong Kong0000
18-3 China0000
18+1 Fiji0000
18+1 Palestine0000
18-7 Poland0000
18-13 Turkey0000

COMPANY AWARDS

Best Contact Center - Small

Indonesia

PT Astra Honda Motor

Best Contact Center - Medium (Inhouse)

South Africa

Volkswagen Group South Africa

Saudi Arabia

Bank Aljazira

United States

Rail Europe

Best Contact Center - Medium (Outsourced)

Canada

Accenture

Singapore

SingTel

Best Contact Center - Mega (Inhouse)

Australia

Westpac Group (Australia)

Best Contact Center - Mega (Outsourced)

Portugal

Teleperformance Portugal

Best Contact Center - Large (Inhouse)

Australia

Telstra

United States

MassMutual

Best Contact Center - Large (Outsourced)

Germany

Competence Call Center

United Kingdom

Hinduja Global Solutions UK Ltd.

Best Help Desk -

South Africa

Sage

Australia

Telstra

Canada

Loyalty One

Best Customer Loyalty Program -

Indonesia

PT. Bank Central Asia, Tbk

Best In Customer Service - Medium (Inhouse)

Saudi Arabia

Bank Aljazira

Spain

e-lacaixa

Best In Customer Service - Large (Inhouse)

United States

Affinion Group

New Zealand

Bank of New Zealand

Best In Customer Service - (Outsourced)

Portugal

Teleperformance Portugal

India

WNS Global Services

Best Technology Innovation - Internal Solution - Small

Indonesia

PT Astra Honda Motor

Best Technology Innovation - Internal Solution - Medium

Singapore

NTUC Income

Spain

e-lacaixa

Best Technology Innovation - Internal Solution - Mega

Australia

Optus

Russia

Telecontact

Best Technology Innovation - Internal Solution - Large

New Zealand

Bank of New Zealand

Best use of Self-service Technology -

Brazil

Oi (telecommunications)

Spain

e-lacaixa

Japan

SOFTBANK

Indonesia

PT Bank Mandiri Persero Tbk

Best use of Social Media in the Contact Center -

Australia

Optus

United Kingdom

Teleperformance UK

Best Community Spirit -

Indonesia

PT. Bank Central Asia, Tbk

United States

C3/CustomerContactChannels

Indonesia

PT Bank Mandiri Persero Tbk

South Africa

Sage

Best Contact Center Design Award -

Australia

Telstra

Canada

Loyalty One

Portugal

Teleperformance Portugal

Best Home / Remote Agent Program -

Australia

iiNet

United States

Alorica

Green Contact Center -

Indonesia

PT Bank Mandiri Persero Tbk

Indonesia

PT. Bank Central Asia, Tbk

Best Direct Response Campaign -

Indonesia

PT. Bank Central Asia, Tbk

Best Incentive Scheme -

Australia

Westpac Group (Australia)

Portugal

NOS

Canada

Loyalty One

Best Outbound Campaign -

Portugal

Teleperformance Portugal

Indonesia

PT. Bank Central Asia, Tbk

Best Outsourcing Partnership -

Australia

Direct Alliances & SYKES Enterprises

United States

C3/CustomerContactChannels & Humana

Ukraine

Global Bilgi LLC - Ukraine & Astelit - Life:)

Best Recruitment Campaign -

Indonesia

PT XL Axiata, Tbk

Indonesia

PT. Bank Central Asia, Tbk

Best Sales Campaign - Inbound or Outbound -

Portugal

NOS

New Zealand

Bank of New Zealand

INDIVIDUAL AWARDS

Best Contact Center Executive / Director -

Indonesia

Cut Noosy - PT XL Axiata, Tbk

United States

Timothy Izatt - Vivint

Saudi Arabia

Khaled Ramadan - Bank Aljazira

Indonesia

Nathalya Wani Sabu - PT. Bank Central Asia, Tbk

Best Contact Center Operational Manager -

United States

Charles Browne - Vivint

Indonesia

Becquini Akbar - PT XL Axiata, Tbk

United Kingdom

Jane Harris - IHG

Best Contact Center Sales Professional -

Indonesia

Muhammad Subair - PT. Bank Central Asia, Tbk

Ukraine

Vitaliy Kovalyov - Adelina Holding LLC

United States

Tiffany Williams - IHG

Best Contact Center Supervisor -

Russia

Tania Zamotaeva - Adelina Holding LLC

United States

Brian Halley - Affinion Group

Best Contact Center Support Professional - HR -

South Africa

Sandi Johnson - Volkswagen Group South Africa

Indonesia

Reni Septiana - PT. Bank Central Asia, Tbk

Indonesia

Gita Nrangwesty - PT Bank Mandiri Persero Tbk

Best Contact Center Support Professional - IT -

Indonesia

Juan Almer - PT XL Axiata, Tbk

Canada

Tom Costantino - Loyalty One

Indonesia

Dyan Artanto - PT Bank Mandiri Persero Tbk

Best Contact Center Support Professional - Workforce Planning -

Russia

Andrey Denisevich - Telecontact

Canada

Tania Abbona - Loyalty One

Indonesia

Christoph Ratno Nugroho - PT. Bank Central Asia, Tbk

Best Contact Center Trainer -

South Africa

Divinia Fernandes Esch - Savant People Development

Canada

Sean Grant - Loyalty One

Best Customer Service Professional -

United States

Preston Little - MassMutual

Quality Auditor -

Indonesia

Yunan Purwandari - PT Telkomunikasi Indonesia

South Africa

Sonelle Buys - Bytes People Solutions

Indonesia

Yunita Yohana - PT. Bank Central Asia, Tbk
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