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World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia115521
20 United States28111
3+4 Australia8109
40 Portugal5117
5+5 Canada0527
60 South Africa4105
7+5 Russia2103
8+10 Saudi Arabia2013
9New Spain1203
10New New Zealand1113
10+3 United Kingdom1113
12-3 Singapore1012
130 Ukraine0112
14New Brazil1001
14+5 Germany1001
16New India0101
17-9 Japan0011
18-15 Malaysia0000
18+1 Ireland0000
18-3 Jamaica0000
18+1 Albania0000
18+1 Greece0000
18-3 Hong Kong0000
18-3 China0000
18+1 Fiji0000
18+1 Palestine0000
18-7 Poland0000
18-13 Turkey0000

COMPANY AWARDS

Best Contact Center

Indonesia


PT Astra Honda Motor

South Africa


Volkswagen Group South Africa

Saudi Arabia


Bank Aljazira

United States


Rail Europe

Canada


Accenture

Singapore


SingTel

Australia


Westpac Group (Australia)

Portugal


Teleperformance Portugal

Australia


Telstra

United States


MassMutual

Germany


Competence Call Center

United Kingdom


Hinduja Global Solutions UK Ltd.

Best Help Desk

South Africa


Sage

Australia


Telstra

Canada


Loyalty One

Best Customer Loyalty Program

Indonesia


PT. Bank Central Asia, Tbk

Best In Customer Service

Saudi Arabia


Bank Aljazira

Spain


e-lacaixa

United States


cxLoyalty Group

New Zealand


Bank of New Zealand

Portugal


Teleperformance Portugal

India


WNS Global Services

Best Technology Innovation - Internal Solution

Indonesia


PT Astra Honda Motor

Singapore


NTUC Income

Spain


e-lacaixa

Australia


Optus

Russia


Telecontact

New Zealand


Bank of New Zealand

Best use of Self-service Technology

Brazil


Oi (telecommunications)

Spain


e-lacaixa

Japan


SOFTBANK

Indonesia


PT Bank Mandiri Persero Tbk

Best Community Spirit

Indonesia


PT. Bank Central Asia, Tbk

United States


Everise CX

Indonesia


PT Bank Mandiri Persero Tbk

South Africa


Sage

Best Contact Center Design Award

Australia


Telstra

Canada


Loyalty One

Portugal


Teleperformance Portugal

Best Green Contact Center

Indonesia


PT Bank Mandiri Persero Tbk

Indonesia


PT. Bank Central Asia, Tbk

Best Home / Remote Agent Program

Australia


iiNet

United States


Alorica

Best use of Social Media in the Contact Center

Australia


Optus

United Kingdom


Teleperformance UK

Best Direct Response Campaign

Indonesia


PT. Bank Central Asia, Tbk

Best Incentive Scheme

Australia


Westpac Group (Australia)

Portugal


NOS

Canada


Loyalty One

Best Outbound Campaign

Portugal


Teleperformance Portugal

Indonesia


PT. Bank Central Asia, Tbk

Best Outsourcing Partnership

Australia


Direct Alliances & SYKES Enterprises

United States


C3/CustomerContactChannels & Humana

Ukraine


Global Bilgi LLC - Ukraine & Astelit - Life:)

Best Recruitment Campaign

Indonesia


PT XL Axiata, Tbk

Indonesia


PT. Bank Central Asia, Tbk

Best Sales Campaign - Inbound or Outbound

Portugal


NOS

New Zealand


Bank of New Zealand

INDIVIDUAL AWARDS

Best Contact Center Executive / Director

Indonesia

Cut Noosy
Cut Noosy - PT XL Axiata, Tbk

United States

Timothy Izatt
Timothy Izatt - Vivint

Saudi Arabia

Khaled Ramadan
Khaled Ramadan - Bank Aljazira

Indonesia

Nathalya Wani Sabu
Nathalya Wani Sabu - PT. Bank Central Asia, Tbk

Best Contact Center Operational Manager

United States

Charles Browne
Charles Browne - Vivint

Indonesia

Becquini Akbar
Becquini Akbar - PT XL Axiata, Tbk

United Kingdom

Jane Harris
Jane Harris - IHG

Best Contact Center Sales Professional

Indonesia

Muhammad Subair
Muhammad Subair - PT. Bank Central Asia, Tbk

Ukraine

Vitaliy Kovalyov
Vitaliy Kovalyov - Adelina Call Center

United States

Tiffany Williams
Tiffany Williams - IHG

Best Contact Center Supervisor

Russia

Tania Zamotaeva
Tania Zamotaeva - Adelina Call Center

United States

Brian Halley
Brian Halley - cxLoyalty Group

Best Contact Center Support Professional - HR

South Africa

Sandi Johnson
Sandi Johnson - Volkswagen Group South Africa

Indonesia

Reni Septiana
Reni Septiana - PT. Bank Central Asia, Tbk

Indonesia

Gita Nrangwesty
Gita Nrangwesty - PT Bank Mandiri Persero Tbk

Best Contact Center Support Professional - IT

Indonesia

Juan Almer
Juan Almer - PT XL Axiata, Tbk

Canada

Tom Costantino
Tom Costantino - Loyalty One

Indonesia

Dyan Artanto
Dyan Artanto - PT Bank Mandiri Persero Tbk

Best Contact Center Support Professional - Workforce Planning

Russia

Andrey Denisevich
Andrey Denisevich - Telecontact

Canada

Tania Abbona
Tania Abbona - Loyalty One

Indonesia

Christoph Ratno Nugroho
Christoph Ratno Nugroho - PT. Bank Central Asia, Tbk

Best Contact Center Trainer

South Africa

Divinia Fernandes Esch
Divinia Fernandes Esch - Savant People Development

Canada

Sean Grant
Sean Grant - Loyalty One

Best Customer Service Professional

United States

Preston Little
Preston Little - MassMutual

Best Quality Auditor

Indonesia

Yunan Purwandari
Yunan Purwandari - PT. Telekomunikasi Indonesia

South Africa

Sonelle Buys
Sonelle Buys - Altron

Indonesia

Yunita Yohana
Yunita Yohana - PT. Bank Central Asia, Tbk
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