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World Rankings

Rank	Change	Country	Gold	Silver	Bronze	Total
1	0	Indonesia	11	5	5	21
2	0	United States	2	8	1	11
3	+4	Australia	8	1	0	9
4	0	Portugal	5	1	1	7
5	+5	Canada	0	5	2	7
6	0	South Africa	4	1	0	5
7	+5	Russia	2	1	0	3
8	+10	Saudi Arabia	2	0	1	3
9	New	Spain	1	2	0	3
10	New	New Zealand	1	1	1	3
10	+3	United Kingdom	1	1	1	3
12	-3	Singapore	1	0	1	2
13	0	Ukraine	0	1	1	2
14	New	Brazil	1	0	0	1
14	+5	Germany	1	0	0	1
16	New	India	0	1	0	1
17	-9	Japan	0	0	1	1
18	-15	Malaysia	0	0	0	0
18	+1	Ireland	0	0	0	0
18	-3	Jamaica	0	0	0	0
18	+1	Albania	0	0	0	0
18	+1	Greece	0	0	0	0
18	-3	Hong Kong	0	0	0	0
18	-3	China	0	0	0	0
18	+1	Fiji	0	0	0	0
18	+1	Palestine	0	0	0	0
18	-7	Poland	0	0	0	0
18	-13	Turkey	0	0	0	0

Award Categories:

Contact Center Awards

Best Contact Center
		Telstra Large (Inhouse) Australia
		MassMutual Large (Inhouse) United States
		Competence Call Center Large (Outsourced) Germany
		Hinduja Global Solutions UK Ltd. Large (Outsourced) United Kingdom
		Westpac Group (Australia) Mega (Inhouse) Australia
		Teleperformance Portugal Mega (Outsourced) Portugal
		Volkswagen Group South Africa Medium (Inhouse) South Africa
		Bank Aljazira Medium (Inhouse) Saudi Arabia
		Rail Europe Medium (Inhouse) United States
		Accenture Medium (Outsourced) Canada
		SingTel Medium (Outsourced) Singapore
		PT Astra Honda Motor Small Indonesia

Best Contact Center Executive / Director
			Cut Noosy PT XL Axiata, Tbk Indonesia
			Timothy Izatt Vivint United States
			Khaled Ramadan Bank Aljazira Saudi Arabia
			Nathalya Wani Sabu PT. Bank Central Asia, Tbk Indonesia

Best Contact Center Operational Manager
			Charles Browne Vivint United States
			Becquini Akbar PT XL Axiata, Tbk Indonesia
			Jane Harris IHG United Kingdom

Best Contact Center Sales Professional
			Muhammad Subair PT. Bank Central Asia, Tbk Indonesia
			Vitaliy Kovalyov Adelina Holding LLC Ukraine
			Tiffany Williams IHG United States

Best Contact Center Supervisor
			Tania Zamotaeva Adelina Holding LLC Russia
			Brian Halley Affinion Group United States

Best Contact Center Support Professional - HR
			Sandi Johnson Volkswagen Group South Africa South Africa
			Reni Septiana PT. Bank Central Asia, Tbk Indonesia
			Gita Nrangwesty PT Bank Mandiri Persero Tbk Indonesia

Best Contact Center Support Professional - IT
			Juan Almer PT XL Axiata, Tbk Indonesia
			Tom Costantino Loyalty One Canada
			Dyan Artanto PT Bank Mandiri Persero Tbk Indonesia

Best Contact Center Support Professional - Workforce Planning
			Andrey Denisevich Telecontact Russia
			Tania Abbona Loyalty One Canada
			Christoph Ratno Nugroho PT. Bank Central Asia, Tbk Indonesia

Best Contact Center Trainer
			Divinia Fernandes Esch Savant People Development South Africa
			Sean Grant Loyalty One Canada

Best Customer Service Professional
			Preston Little MassMutual United States

Quality Auditor
			Yunan Purwandari PT Telkomunikasi Indonesia Indonesia
			Sonelle Buys Bytes People Solutions South Africa
			Yunita Yohana PT. Bank Central Asia, Tbk Indonesia

Best Customer Loyalty Program
		PT. Bank Central Asia, Tbk Indonesia

Best In Customer Service
		Teleperformance Portugal (Outsourced) Portugal
		WNS Global Services (Outsourced) India
		Affinion Group Large (Inhouse) United States
		Bank of New Zealand Large (Inhouse) New Zealand
		Bank Aljazira Medium (Inhouse) Saudi Arabia
		e-lacaixa Medium (Inhouse) Spain

Best Technology Innovation - Internal Solution
		Bank of New Zealand Large New Zealand
		Optus Mega Australia
		Telecontact Mega Russia
		NTUC Income Medium Singapore
		e-lacaixa Medium Spain
		PT Astra Honda Motor Small Indonesia

Best use of Self-service Technology
		Oi (telecommunications) Brazil
		e-lacaixa Spain
		SOFTBANK Japan
		PT Bank Mandiri Persero Tbk Indonesia

Best use of Social Media in the Contact Center
		Optus Australia
		Teleperformance UK United Kingdom

Best Community Spirit
		PT. Bank Central Asia, Tbk Indonesia
		C3/CustomerContactChannels United States
		PT Bank Mandiri Persero Tbk Indonesia
		Sage South Africa

Best Contact Center Design Award
		Telstra Australia
		Loyalty One Canada
		Teleperformance Portugal Portugal

Best Home / Remote Agent Program
		iiNet Australia
		Alorica United States

Green Contact Center
		PT Bank Mandiri Persero Tbk Indonesia
		PT. Bank Central Asia, Tbk Indonesia

Best Direct Response Campaign
		PT. Bank Central Asia, Tbk Indonesia

Best Incentive Scheme
		Westpac Group (Australia) Australia
		NOS Portugal
		Loyalty One Canada

Best Outbound Campaign
		Teleperformance Portugal Portugal
		PT. Bank Central Asia, Tbk Indonesia

Best Outsourcing Partnership
		Direct Alliances Australia SYKES Enterprises
		C3/CustomerContactChannels United States Humana
		Global Bilgi LLC - Ukraine Ukraine Astelit - Life:)