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World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1312631
2+12 South Africa83213
3-1 United States64212
4+11 Malaysia4307
5-1 Portugal5106
6-3 Canada0415
7-2 Turkey3003
8New Czech Republic1203
9+1 Australia2002
9-3 United Kingdom2002
11+5 Saudi Arabia1102
11-3 Japan1102
13-2 Ukraine1012
14+2 Germany0000
14-2 Brazil0000
14+2 Russia0000
14+2 Albania0000
14-1 Brunei0000
14+2 Ireland0000
14+2 Poland0000
14+2 Fiji0000
14+2 New Zealand0000
14+2 Hong Kong0000
14+2 China0000
14+2 Greece0000
14-7 Singapore0000
14-5 Spain0000
14+2 India0000
14+2 Palestine0000
14+2 Jamaica0000

COMPANY AWARDS

Best Contact Center

Japan


Sunstar

Malaysia


Vads Berhad

Saudi Arabia


Bank Aljazira

United States


Rail Europe

Indonesia


Directorate General of Taxes

South Africa


Multichoice South Africa

Portugal


Teleperformance Portugal

Indonesia


PT. Bank Central Asia, Tbk

Malaysia


Vads Berhad

United Kingdom


Hinduja Global Solutions UK Ltd.

Australia


BT Financial Group

United States


MassMutual

Indonesia


PT Bank Mandiri Persero Tbk

Best Help Desk

Malaysia


Vads Berhad

Indonesia


BANK BRI

Best Customer Loyalty Program

Czech Republic


CEZ ZS

Indonesia


PT Bank Mandiri Persero Tbk

Best In Customer Service

United Kingdom


Hinduja Global Solutions UK Ltd.

Indonesia


Directorate General of Taxes

Saudi Arabia


Bank Aljazira

United States


MassMutual

Malaysia


Vads Berhad

Canada


Hinduja Global Solutions Canada

Ukraine


PrJSC "MTS Ukraine"

South Africa


Multichoice South Africa

Indonesia


PT. Bank Central Asia, Tbk

Portugal


Teleperformance Portugal

Malaysia


Vads Berhad

Indonesia


PT Bank Mandiri Persero Tbk

Czech Republic


CEZ ZS

Best Technology Innovation - Internal Solution

Portugal


Teleperformance Portugal

South Africa


Department of Social Development

United States


IGT USA

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


PT Bank Mandiri Persero Tbk

Best use of Self-service Technology

Turkey


Turkcell Global Bilgi

Indonesia


PT. Bank Central Asia, Tbk

Best Community Spirit

United States


MassMutual

Indonesia


PT Bank Mandiri Persero Tbk

Ukraine


PrJSC "MTS Ukraine"

United States


ListenTrust

Indonesia


PT. Bank Central Asia, Tbk

Best Contact Center Design Award

Portugal


Teleperformance Portugal

Indonesia


PT Bank Mandiri Persero Tbk

Indonesia


PT. Bank Central Asia, Tbk

Best Green Contact Center

Indonesia


BANK BRI

Indonesia


PT Bank Mandiri Persero Tbk

Best Home / Remote Agent Program

Turkey


Turkcell Global Bilgi

Czech Republic


CEZ ZS

Best use of Social Media in the Contact Center

United States


Cisco

Portugal


Teleperformance Portugal

South Africa


Multichoice South Africa

Best Direct Response Campaign

Indonesia


PT. Bank Central Asia, Tbk

Best Incentive Scheme

Australia


Optus

Indonesia


PT. Bank Central Asia, Tbk

Canada


Loyalty One

Best Outbound Campaign

Turkey


Teleperformance Turkey

Japan


Sumitomo Mitsui Card Company,Limited

Best Outsourcing Partnership

Indonesia


PT Infomedia & Halo BCA (PT Bank Central Asia, Tbk)

United States


Hinduja Global Solutions USA & Funai Corporation Inc.

Best Recruitment Campaign

Indonesia


PT Bank Mandiri Persero Tbk

Best Sales Campaign - Inbound or Outbound

Portugal


Teleperformance Portugal

Indonesia


PT Bank Mandiri Persero Tbk

INDIVIDUAL AWARDS

Best Analyst

South Africa

Sandra Radebe
Sandra Radebe - Multichoice South Africa

South Africa

Gaboutlwelwe Seisho
Gaboutlwelwe Seisho - Multichoice South Africa

South Africa

Leshani Pather
Leshani Pather - Multichoice South Africa

Indonesia

Gita Nrangwesty
Gita Nrangwesty - PT Bank Mandiri Persero Tbk

United States

Fidel Calcagno Rodriguez
Fidel Calcagno Rodriguez - Blue Cross Blue Shield of Rhode Island

Best Client Services Manager (Outsourced Services)

Malaysia

Jerome Travis Martyn
Jerome Travis Martyn - Vads Berhad

Best Contact Center Executive / Director

South Africa

Marlon Samson
Marlon Samson - Multichoice South Africa

Malaysia

Saravanan Belusami
Saravanan Belusami - Vads Berhad

United States

Cassidy Klundt
Cassidy Klundt - Sitel US

Thailand

Suntaree Phuvathanarak
Suntaree Phuvathanarak - DKSH (Thailand) Limited

Best Contact Center Operational Manager

South Africa

Boitumelo Masango
Boitumelo Masango - Multichoice South Africa

United States

Kendal Person
Kendal Person - MassMutual

Indonesia

Reni Septiana
Reni Septiana - PT. Bank Central Asia, Tbk

Indonesia

Dwi Prasongko
Dwi Prasongko - BANK BRI

South Africa

Tina Sefotlhelo
Tina Sefotlhelo - Multichoice South Africa

Best Contact Center Sales Professional

Mexico

Abraham Galaviz
Abraham Galaviz - ListenTrust

Best Contact Center Supervisor

South Africa

Tumelo Moropodi
Tumelo Moropodi - Multichoice South Africa

South Africa

Zamani Ndlovu
Zamani Ndlovu - Multichoice South Africa

Best Contact Center Support Professional - HR

Indonesia

Jayanti Zainal
Jayanti Zainal - PT. Bank Central Asia, Tbk

Canada

Marissa Gibson
Marissa Gibson - Loyalty One

Best Contact Center Support Professional - IT

Indonesia

M.Rizky Panji Indra
M.Rizky Panji Indra - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - Workforce Planning

Indonesia

Gatot Kusnarianto
Gatot Kusnarianto - BANK BRI

Canada

Maurice DeVries
Maurice DeVries - xperigo

South Africa

Sean Coomer
Sean Coomer - Multichoice South Africa

Best Contact Center Trainer

United States

ANTHONY ANDRADE
ANTHONY ANDRADE - IGT USA

Best Customer Service Professional

United States

Ashley Blount
Ashley Blount - MassMutual

Indonesia

Herni Novianti
Herni Novianti - PT. Bank Central Asia, Tbk

Canada

Kirsty Campbell
Kirsty Campbell - Loyalty One

Best Project Manager

Indonesia

Erich Sunarta
Erich Sunarta - PT. Bank Central Asia, Tbk

Indonesia

Dyan Artanto Priyambodo
Dyan Artanto Priyambodo - PT Bank Mandiri Persero Tbk

Best Quality Auditor

Indonesia

Ellya Poernama Dewi
Ellya Poernama Dewi - PT. Bank Central Asia, Tbk

Best Sales Manager

South Africa

Johnaton Dorasamy
Johnaton Dorasamy - Multichoice South Africa

Indonesia

Bambang Suryadi
Bambang Suryadi - PT. Bank Central Asia, Tbk
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