2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
|
Rank | Change | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|---|
1 | 0 | ![]() | 13 | 12 | 6 | 31 |
2 | +12 | ![]() | 8 | 3 | 2 | 13 |
3 | -1 | ![]() | 6 | 4 | 2 | 12 |
4 | +11 | ![]() | 4 | 3 | 0 | 7 |
5 | -1 | ![]() | 5 | 1 | 0 | 6 |
6 | -3 | ![]() | 0 | 4 | 1 | 5 |
7 | -2 | ![]() | 3 | 0 | 0 | 3 |
8 | New | ![]() | 1 | 2 | 0 | 3 |
9 | +1 | ![]() | 2 | 0 | 0 | 2 |
9 | -3 | ![]() | 2 | 0 | 0 | 2 |
11 | +5 | ![]() | 1 | 1 | 0 | 2 |
11 | -3 | ![]() | 1 | 1 | 0 | 2 |
13 | -2 | ![]() | 1 | 0 | 1 | 2 |
14 | -5 | ![]() | 0 | 0 | 0 | 0 |
14 | -7 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | -2 | ![]() | 0 | 0 | 0 | 0 |
14 | -1 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
Best Contact Center - Small | ||
![]() | ![]() Japan Sunstar![]() |
Best Contact Center - Medium | ||
![]() | ![]() Malaysia Vads Berhad![]() | |
![]() | ![]() Saudi Arabia Bank Aljazira![]() | |
![]() | ![]() United States Rail Europe![]() | |
![]() | ![]() Indonesia Directorate General of Taxes![]() |
Best Contact Center - Mega | ||
![]() | ![]() South Africa Multichoice South Africa![]() | |
![]() | ![]() Portugal Teleperformance Portugal![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() | |
![]() | ![]() Malaysia Vads Berhad![]() |
Best Contact Center - Large | ||
![]() | ![]() United Kingdom Hinduja Global Solutions UK Ltd.![]() | |
![]() | ![]() Australia BT Financial Group![]() | |
![]() | ![]() United States MassMutual![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk![]() |
Best Help Desk - | ||
![]() | ![]() Malaysia Vads Berhad![]() | |
![]() | ![]() Indonesia BANK BRI![]() |
Best Customer Loyalty Program - | ||
![]() | ![]() Czech Republic CEZ ZS![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk![]() |
Best In Customer Service - Small (Outsourced) | ||
![]() | ![]() United Kingdom Hinduja Global Solutions UK Ltd.![]() |
Best In Customer Service - Medium (Inhouse) | ||
![]() | ![]() Indonesia Directorate General of Taxes![]() | |
![]() | ![]() Saudi Arabia Bank Aljazira![]() | |
![]() | ![]() United States MassMutual![]() |
Best In Customer Service - Medium (Outsourced) | ||
![]() | ![]() Malaysia Vads Berhad![]() | |
![]() | ![]() Canada Hinduja Global Solutions Canada![]() |
Best In Customer Service - Mega (Inhouse) | ||
![]() | ![]() Ukraine PrJSC "MTS Ukraine"![]() | |
![]() | ![]() South Africa Multichoice South Africa![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best In Customer Service - Mega (Outsourced) | ||
![]() | ![]() Portugal Teleperformance Portugal![]() | |
![]() | ![]() Malaysia Vads Berhad![]() |
Best In Customer Service - Large (Inhouse) | ||
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk![]() | |
![]() | ![]() Czech Republic CEZ ZS![]() |
Best Technology Innovation - Internal Solution - | ||
![]() | ![]() Portugal Teleperformance Portugal![]() | |
![]() | ![]() South Africa Department of Social Development![]() | |
![]() | ![]() United States IGT USA![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk![]() |
Best use of Self-service Technology - | ||
![]() | ![]() Turkey Turkcell Global Bilgi![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Community Spirit - | ||
![]() | ![]() United States MassMutual![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk![]() | |
![]() | ![]() Ukraine PrJSC "MTS Ukraine"![]() | |
![]() | ![]() United States ListenTrust![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Contact Center Design Award - | ||
![]() | ![]() Portugal Teleperformance Portugal![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Home / Remote Agent Program - | ||
![]() | ![]() Turkey Turkcell Global Bilgi![]() | |
![]() | ![]() Czech Republic CEZ ZS![]() |
Best use of Social Media in the Contact Center - | ||
![]() | ![]() United States Cisco![]() | |
![]() | ![]() Portugal Teleperformance Portugal![]() | |
![]() | ![]() South Africa Multichoice South Africa![]() |
Green Contact Center - | ||
![]() | ![]() Indonesia BANK BRI![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk![]() |
Best Direct Response Campaign - | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Incentive Scheme - | ||
![]() | ![]() Australia Optus![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() | |
![]() | ![]() Canada Loyalty One![]() |
Best Outbound Campaign - | ||
![]() | ![]() Turkey Teleperformance Turkey![]() | |
![]() | ![]() Japan Sumitomo Mitsui Card Company,Limited![]() |
Best Outsourcing Partnership - | ||
![]() | ![]() Indonesia PT Infomedia & Halo BCA (PT Bank Central Asia, Tbk)![]() | |
![]() | ![]() United States Hinduja Global Solutions USA![]() ![]() |
Best Recruitment Campaign - | ||
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk![]() |
Best Sales Campaign - Inbound or Outbound - | ||
![]() | ![]() Portugal Teleperformance Portugal![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk![]() |
Best Contact Center Executive / Director - | |||
![]() | ![]() South Africa Marlon SamsonMarlon Samson - Multichoice South Africa ![]() | ||
![]() | ![]() Malaysia Saravanan BelusamiSaravanan Belusami - Vads Berhad ![]() | ||
![]() | ![]() United States Cassidy KlundtCassidy Klundt - Sitel US ![]() | ||
![]() | ![]() Thailand Suntaree PhuvathanarakSuntaree Phuvathanarak - DKSH (Thailand) Limited ![]() |
Best Contact Center Operational Manager - | |||
![]() | ![]() South Africa Boitumelo MasangoBoitumelo Masango - Multichoice South Africa ![]() | ||
![]() | ![]() United States Kendal PersonKendal Person - MassMutual ![]() | ||
![]() | ![]() Indonesia Reni SeptianaReni Septiana - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Indonesia Dwi PrasongkoDwi Prasongko - BANK BRI ![]() | ||
![]() | ![]() South Africa Tina SefotlheloTina Sefotlhelo - Multichoice South Africa ![]() |
Best Contact Center Sales Professional - | |||
![]() | ![]() Mexico Abraham GalavizAbraham Galaviz - ListenTrust ![]() |
Best Contact Center Supervisor - | |||
![]() | ![]() South Africa Tumelo MoropodiTumelo Moropodi - Multichoice South Africa ![]() | ||
![]() | ![]() South Africa Zamani NdlovuZamani Ndlovu - Multichoice South Africa ![]() |
Best Contact Center Support Professional - HR - | |||
![]() | ![]() Indonesia Jayanti ZainalJayanti Zainal - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Canada Marissa GibsonMarissa Gibson - Loyalty One ![]() |
Best Contact Center Support Professional - IT - | |||
![]() | ![]() Indonesia M.Rizky Panji IndraM.Rizky Panji Indra - PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Support Professional - Workforce Planning - | |||
![]() | ![]() Indonesia Gatot KusnariantoGatot Kusnarianto - BANK BRI ![]() | ||
![]() | ![]() Canada Maurice DeVriesMaurice DeVries - xperigo ![]() | ||
![]() | ![]() South Africa Sean CoomerSean Coomer - Multichoice South Africa ![]() |
Best Contact Center Trainer - | |||
![]() | ![]() United States ANTHONY ANDRADEANTHONY ANDRADE - IGT USA ![]() |
Best Customer Service Professional - | |||
![]() | ![]() United States Ashley BlountAshley Blount - MassMutual ![]() | ||
![]() | ![]() Indonesia Herni NoviantiHerni Novianti - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Canada Kirsty CampbellKirsty Campbell - Loyalty One ![]() |
Best Project Manager - | |||
![]() | ![]() Indonesia Erich SunartaErich Sunarta - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Indonesia Dyan Artanto PriyambodoDyan Artanto Priyambodo - PT Bank Mandiri Persero Tbk ![]() |
Best Sales Manager - | |||
![]() | ![]() South Africa Johnaton DorasamyJohnaton Dorasamy - Multichoice South Africa ![]() | ||
![]() | ![]() Indonesia Bambang SuryadiBambang Suryadi - PT. Bank Central Asia, Tbk ![]() |
Client Services Manager (Outsourced Services) - | |||
![]() | ![]() Malaysia Jerome Travis MartynJerome Travis Martyn - Vads Berhad ![]() |
Quality Auditor - | |||
![]() | ![]() Indonesia Ellya Poernama DewiEllya Poernama Dewi - PT. Bank Central Asia, Tbk ![]() |
Raj Wadhwani | ContactCenterWorld.com
awesome gala and awards
February 25, 2021 12:29 PM ESTClint Waltman | Ec3
Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!
February 26, 2021 1:40 AM EST