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2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 13 | 12 | 6 | 31 |
| 2 | +12 |  South Africa | 8 | 3 | 2 | 13 |
| 3 | -1 |  United States | 6 | 4 | 2 | 12 |
| 4 | +11 |  Malaysia | 4 | 3 | 0 | 7 |
| 5 | -1 |  Portugal | 5 | 1 | 0 | 6 |
| 6 | -3 |  Canada | 0 | 4 | 1 | 5 |
| 7 | -2 |  Turkey | 3 | 0 | 0 | 3 |
| 8 | New |  Czech Republic | 1 | 2 | 0 | 3 |
| 9 | +1 |  Australia | 2 | 0 | 0 | 2 |
| 9 | -3 |  United Kingdom | 2 | 0 | 0 | 2 |
| 11 | +5 |  Saudi Arabia | 1 | 1 | 0 | 2 |
| 11 | -3 |  Japan | 1 | 1 | 0 | 2 |
| 13 | -2 |  Ukraine | 1 | 0 | 1 | 2 |
| 14 | +2 |  Germany | 0 | 0 | 0 | 0 |
| 14 | -2 |  Brazil | 0 | 0 | 0 | 0 |
| 14 | +2 |  Russia | 0 | 0 | 0 | 0 |
| 14 | +2 |  Albania | 0 | 0 | 0 | 0 |
| 14 | -1 |  Brunei | 0 | 0 | 0 | 0 |
| 14 | +2 |  Ireland | 0 | 0 | 0 | 0 |
| 14 | +2 |  Poland | 0 | 0 | 0 | 0 |
| 14 | +2 |  Fiji | 0 | 0 | 0 | 0 |
| 14 | +2 |  New Zealand | 0 | 0 | 0 | 0 |
| 14 | +2 |  Hong Kong | 0 | 0 | 0 | 0 |
| 14 | +2 |  China | 0 | 0 | 0 | 0 |
| 14 | +2 |  Greece | 0 | 0 | 0 | 0 |
| 14 | -7 |  Singapore | 0 | 0 | 0 | 0 |
| 14 | -5 |  Spain | 0 | 0 | 0 | 0 |
| 14 | +2 |  India | 0 | 0 | 0 | 0 |
| 14 | +2 |  Palestine | 0 | 0 | 0 | 0 |
| 14 | +2 |  Jamaica | 0 | 0 | 0 | 0 |
Award Categories:
- Contact Center Awards
- Individual Awards
- Customer Service Awards
- Technology Awards
- Organization Awards
- Strategic Awards
Contact Center Awards
| Best Contact Center | ||
 |  Hinduja Global Solutions UK Ltd.Large United Kingdom  | |
|  BT Financial GroupLarge Australia  | |
 |  MassMutualLarge United States  | |
 |  PT Bank Mandiri Persero TbkLarge Indonesia -Tbk-small-logo.jpg){kind=logo} | |
|  Multichoice South AfricaMega South Africa  | |
|  Teleperformance PortugalMega Portugal  | |
| PT. Bank Central Asia, Tbk Mega Indonesia  | |
|  Vads BerhadMega Malaysia  | |
| Vads Berhad Medium Malaysia | |
|  Bank AljaziraMedium Saudi Arabia  | |
| Rail Europe Medium United States  | |
| Directorate General of Taxes Medium Indonesia  | |
|  SunstarSmall Japan  | |
| Best Help Desk | ||
| Vads Berhad Malaysia | |
| BANK BRI Indonesia  | |
Individual Awards
| Best Analyst | |||
|  | Sandra Radebe Multichoice South Africa South Africa | |
|  | Gaboutlwelwe Seisho Multichoice South Africa South Africa | |
|  | Leshani Pather Multichoice South Africa South Africa | |
|  | Gita Nrangwesty PT Bank Mandiri Persero Tbk Indonesia | |
 |  | Fidel Calcagno Rodriguez Blue Cross Blue Shield of Rhode Island United States  | |
| Best Contact Center Executive / Director | |||
|  | Marlon Samson Multichoice South Africa South Africa | |
|  | Saravanan Belusami Vads Berhad Malaysia | |
|  | Cassidy Klundt Sitel US United States  | |
|  |  Suntaree PhuvathanarakDKSH (Thailand) Limited Thailand  | |
| Best Contact Center Operational Manager | |||
|  | Boitumelo Masango Multichoice South Africa South Africa | |
|  | Kendal Person MassMutual United States | |
|  | Reni Septiana PT. Bank Central Asia, Tbk Indonesia | |
|  | Dwi Prasongko BANK BRI Indonesia | |
|  | Tina Sefotlhelo Multichoice South Africa South Africa | |
| Best Contact Center Sales Professional | |||
|  | Abraham Galaviz ListenTrust Mexico  | |
| Best Contact Center Supervisor | |||
|  | Tumelo Moropodi Multichoice South Africa South Africa | |
|  | Zamani Ndlovu Multichoice South Africa South Africa | |
| Best Contact Center Support Professional - HR | |||
|  | Jayanti Zainal PT. Bank Central Asia, Tbk Indonesia | |
|  |  Marissa GibsonLoyalty One Canada  | |
| Best Contact Center Support Professional - IT | |||
|  | M.Rizky Panji Indra PT. Bank Central Asia, Tbk Indonesia | |
| Best Contact Center Support Professional - Workforce Planning | |||
|  | Gatot Kusnarianto BANK BRI Indonesia | |
|  | Maurice DeVries Club Auto RSA Canada  | |
|  | Sean Coomer Multichoice South Africa South Africa | |
| Best Contact Center Trainer | |||
|  | ANTHONY ANDRADE IGT USA United States  | |
| Best Customer Service Professional | |||
|  | Ashley Blount MassMutual United States | |
|  | Herni Novianti PT. Bank Central Asia, Tbk Indonesia | |
|  | Kirsty Campbell Loyalty One Canada | |
| Best Project Manager | |||
|  | Erich Sunarta PT. Bank Central Asia, Tbk Indonesia | |
|  | Dyan Artanto Priyambodo PT Bank Mandiri Persero Tbk Indonesia | |
| Best Sales Manager | |||
|  | Johnaton Dorasamy Multichoice South Africa South Africa | |
|  | Bambang Suryadi PT. Bank Central Asia, Tbk Indonesia | |
| Client Services Manager (Outsourced Services) | |||
|  | Jerome Travis Martyn Vads Berhad Malaysia | |
| Quality Auditor | |||
|  | Ellya Poernama Dewi PT. Bank Central Asia, Tbk Indonesia | |
Customer Service Awards
| Best Customer Loyalty Program | ||
|  CEZ ZSCzech Republic  | |
| PT Bank Mandiri Persero Tbk Indonesia | |
| Best In Customer Service | ||
| PT Bank Mandiri Persero Tbk Large (Inhouse) Indonesia | |
| CEZ ZS Large (Inhouse) Czech Republic | |
|  MTSMega (Inhouse) Ukraine  | |
| Multichoice South Africa Mega (Inhouse) South Africa | |
| PT. Bank Central Asia, Tbk Mega (Inhouse) Indonesia | |
| Teleperformance Portugal Mega (Outsourced) Portugal | |
| Vads Berhad Mega (Outsourced) Malaysia | |
| Directorate General of Taxes Medium (Inhouse) Indonesia | |
| Bank Aljazira Medium (Inhouse) Saudi Arabia | |
| MassMutual Medium (Inhouse) United States | |
| Vads Berhad Medium (Outsourced) Malaysia | |
| Hinduja Global Solutions Canada Medium (Outsourced) Canada  | |
| Hinduja Global Solutions UK Ltd. Small (Outsourced) United Kingdom | |
Technology Awards
| Best Technology Innovation - Internal Solution | ||
| Teleperformance Portugal Portugal | |
| Department of Social Development South Africa  | |
| IGT USA United States | |
| PT. Bank Central Asia, Tbk Indonesia | |
| PT Bank Mandiri Persero Tbk Indonesia | |
| Best use of Self-service Technology | ||
|  Turkcell Global BilgiTurkey  | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best use of Social Media in the Contact Center | ||
| Cisco United States  | |
| Teleperformance Portugal Portugal | |
| Multichoice South Africa South Africa | |
Organization Awards
| Best Community Spirit | ||
| MassMutual United States | |
| PT Bank Mandiri Persero Tbk Indonesia | |
| MTS Ukraine | |
| ListenTrust United States | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Contact Center Design Award | ||
| Teleperformance Portugal Portugal | |
| PT Bank Mandiri Persero Tbk Indonesia | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Home / Remote Agent Program | ||
| Turkcell Global Bilgi Turkey | |
| CEZ ZS Czech Republic | |
| Green Contact Center | ||
| BANK BRI Indonesia | |
| PT Bank Mandiri Persero Tbk Indonesia | |
Strategic Awards
| Best Direct Response Campaign | ||
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Incentive Scheme | ||
| Optus Australia  | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Loyalty One Canada | |
| Best Outbound Campaign | ||
| Teleperformance Turkey Turkey  | |
| Sumitomo Mitsui Card Company,Limited Japan  | |
| Best Outsourcing Partnership | ||
| PT Infomedia Indonesia Halo BCA (PT Bank Central Asia, Tbk)  | |
| Hinduja Global Solutions USA United States  Funai Corporation Inc.  | |
| Best Recruitment Campaign | ||
| PT Bank Mandiri Persero Tbk Indonesia | |
| Best Sales Campaign - Inbound or Outbound | ||
| Teleperformance Portugal Portugal | |
| PT Bank Mandiri Persero Tbk Indonesia | |
Australia