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2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
|
Rank | Change | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|---|
1 | 0 | ![]() | 13 | 12 | 6 | 31 |
2 | +12 | ![]() | 8 | 3 | 2 | 13 |
3 | -1 | ![]() | 6 | 4 | 2 | 12 |
4 | +11 | ![]() | 4 | 3 | 0 | 7 |
5 | -1 | ![]() | 5 | 1 | 0 | 6 |
6 | -3 | ![]() | 0 | 4 | 1 | 5 |
7 | -2 | ![]() | 3 | 0 | 0 | 3 |
8 | New | ![]() | 1 | 2 | 0 | 3 |
9 | +1 | ![]() | 2 | 0 | 0 | 2 |
9 | -3 | ![]() | 2 | 0 | 0 | 2 |
11 | +5 | ![]() | 1 | 1 | 0 | 2 |
11 | -3 | ![]() | 1 | 1 | 0 | 2 |
13 | -2 | ![]() | 1 | 0 | 1 | 2 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | -2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | -1 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | -7 | ![]() | 0 | 0 | 0 | 0 |
14 | -5 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
14 | +2 | ![]() | 0 | 0 | 0 | 0 |
Best Contact Center | ||
![]() | ![]() Japan Sunstar ![]() | |
![]() | ![]() Malaysia Vads Berhad ![]() | |
![]() | ![]() Saudi Arabia Bank Aljazira ![]() | |
![]() | ![]() United States Rail Europe ![]() | |
![]() | ![]() Indonesia Directorate General of Taxes ![]() | |
![]() | ![]() South Africa Multichoice South Africa ![]() | |
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() | |
![]() | ![]() Malaysia Vads Berhad ![]() | |
![]() | ![]() United Kingdom Hinduja Global Solutions UK Ltd. ![]() | |
![]() | ![]() Australia BT Financial Group ![]() | |
![]() | ![]() United States MassMutual ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() |
Best Help Desk | ||
![]() | ![]() Malaysia Vads Berhad ![]() | |
![]() | ![]() Indonesia BANK BRI ![]() |
Best Customer Loyalty Program | ||
![]() | ![]() Czech Republic CEZ ZS ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() |
Best In Customer Service | ||
![]() | ![]() United Kingdom Hinduja Global Solutions UK Ltd. ![]() | |
![]() | ![]() Indonesia Directorate General of Taxes ![]() | |
![]() | ![]() Saudi Arabia Bank Aljazira ![]() | |
![]() | ![]() United States MassMutual ![]() | |
![]() | ![]() Malaysia Vads Berhad ![]() | |
![]() | ![]() Canada Hinduja Global Solutions Canada ![]() | |
![]() | ![]() Ukraine PrJSC "MTS Ukraine" ![]() | |
![]() | ![]() South Africa Multichoice South Africa ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() | |
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() Malaysia Vads Berhad ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() | |
![]() | ![]() Czech Republic CEZ ZS ![]() |
Best Technology Innovation - Internal Solution | ||
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() South Africa Department of Social Development ![]() | |
![]() | ![]() United States IGT USA ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() |
Best use of Self-service Technology | ||
![]() | ![]() Turkey Turkcell Global Bilgi ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Community Spirit | ||
![]() | ![]() United States MassMutual ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() | |
![]() | ![]() Ukraine PrJSC "MTS Ukraine" ![]() | |
![]() | ![]() United States ListenTrust ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Design Award | ||
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Green Contact Center | ||
![]() | ![]() Indonesia BANK BRI ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() |
Best Home / Remote Agent Program | ||
![]() | ![]() Turkey Turkcell Global Bilgi ![]() | |
![]() | ![]() Czech Republic CEZ ZS ![]() |
Best use of Social Media in the Contact Center | ||
![]() | ![]() United States Cisco ![]() | |
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() South Africa Multichoice South Africa ![]() |
Best Direct Response Campaign | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Incentive Scheme | ||
![]() | ![]() Australia Optus ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() | |
![]() | ![]() Canada Loyalty One ![]() |
Best Outbound Campaign | ||
![]() | ![]() Turkey Teleperformance Turkey ![]() | |
![]() | ![]() Japan Sumitomo Mitsui Card Company,Limited ![]() |
Best Outsourcing Partnership | ||
![]() | ![]() Indonesia PT Infomedia & Halo BCA (PT Bank Central Asia, Tbk) ![]() | |
![]() | ![]() United States Hinduja Global Solutions USA ![]() ![]() |
Best Recruitment Campaign | ||
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() |
Best Sales Campaign - Inbound or Outbound | ||
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() |
Best Client Services Manager (Outsourced Services) | |||
![]() | ![]() Malaysia Jerome Travis MartynJerome Travis Martyn - Vads Berhad ![]() |
Best Contact Center Executive / Director | |||
![]() | ![]() South Africa Marlon SamsonMarlon Samson - Multichoice South Africa ![]() | ||
![]() | ![]() Malaysia Saravanan BelusamiSaravanan Belusami - Vads Berhad ![]() | ||
![]() | ![]() United States Cassidy KlundtCassidy Klundt - Sitel US ![]() | ||
![]() | ![]() Thailand Suntaree PhuvathanarakSuntaree Phuvathanarak - DKSH (Thailand) Limited ![]() |
Best Contact Center Operational Manager | |||
![]() | ![]() South Africa Boitumelo MasangoBoitumelo Masango - Multichoice South Africa ![]() | ||
![]() | ![]() United States Kendal PersonKendal Person - MassMutual ![]() | ||
![]() | ![]() Indonesia Reni SeptianaReni Septiana - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Indonesia Dwi PrasongkoDwi Prasongko - BANK BRI ![]() | ||
![]() | ![]() South Africa Tina SefotlheloTina Sefotlhelo - Multichoice South Africa ![]() |
Best Contact Center Sales Professional | |||
![]() | ![]() Mexico Abraham GalavizAbraham Galaviz - ListenTrust ![]() |
Best Contact Center Supervisor | |||
![]() | ![]() South Africa Tumelo MoropodiTumelo Moropodi - Multichoice South Africa ![]() | ||
![]() | ![]() South Africa Zamani NdlovuZamani Ndlovu - Multichoice South Africa ![]() |
Best Contact Center Support Professional - HR | |||
![]() | ![]() Indonesia Jayanti ZainalJayanti Zainal - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Canada Marissa GibsonMarissa Gibson - Loyalty One ![]() |
Best Contact Center Support Professional - IT | |||
![]() | ![]() Indonesia M.Rizky Panji IndraM.Rizky Panji Indra - PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Support Professional - Workforce Planning | |||
![]() | ![]() Indonesia Gatot KusnariantoGatot Kusnarianto - BANK BRI ![]() | ||
![]() | ![]() Canada Maurice DeVriesMaurice DeVries - xperigo ![]() | ||
![]() | ![]() South Africa Sean CoomerSean Coomer - Multichoice South Africa ![]() |
Best Contact Center Trainer | |||
![]() | ![]() United States ANTHONY ANDRADEANTHONY ANDRADE - IGT USA ![]() |
Best Customer Service Professional | |||
![]() | ![]() United States Ashley BlountAshley Blount - MassMutual ![]() | ||
![]() | ![]() Indonesia Herni NoviantiHerni Novianti - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Canada Kirsty CampbellKirsty Campbell - Loyalty One ![]() |
Best Project Manager | |||
![]() | ![]() Indonesia Erich SunartaErich Sunarta - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Indonesia Dyan Artanto PriyambodoDyan Artanto Priyambodo - PT Bank Mandiri Persero Tbk ![]() |
Best Quality Auditor | |||
![]() | ![]() Indonesia Ellya Poernama DewiEllya Poernama Dewi - PT. Bank Central Asia, Tbk ![]() |
Best Sales Manager | |||
![]() | ![]() South Africa Johnaton DorasamyJohnaton Dorasamy - Multichoice South Africa ![]() | ||
![]() | ![]() Indonesia Bambang SuryadiBambang Suryadi - PT. Bank Central Asia, Tbk ![]() |
![]() | 3 |