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2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 13 | 12 | 6 | 31 |
| 2 | +12 |  South Africa | 8 | 3 | 2 | 13 |
| 3 | -1 |  United States | 6 | 4 | 2 | 12 |
| 4 | +11 |  Malaysia | 4 | 3 | 0 | 7 |
| 5 | -1 |  Portugal | 5 | 1 | 0 | 6 |
| 6 | -3 |  Canada | 0 | 4 | 1 | 5 |
| 7 | -2 |  Turkey | 3 | 0 | 0 | 3 |
| 8 | New |  Czech Republic | 1 | 2 | 0 | 3 |
| 9 | +1 |  Australia | 2 | 0 | 0 | 2 |
| 9 | -3 |  United Kingdom | 2 | 0 | 0 | 2 |
| 11 | +5 |  Saudi Arabia | 1 | 1 | 0 | 2 |
| 11 | -3 |  Japan | 1 | 1 | 0 | 2 |
| 13 | -2 |  Ukraine | 1 | 0 | 1 | 2 |
| 14 | +2 |  Germany | 0 | 0 | 0 | 0 |
| 14 | -2 |  Brazil | 0 | 0 | 0 | 0 |
| 14 | +2 |  Russia | 0 | 0 | 0 | 0 |
| 14 | +2 |  Albania | 0 | 0 | 0 | 0 |
| 14 | -1 |  Brunei | 0 | 0 | 0 | 0 |
| 14 | +2 |  Ireland | 0 | 0 | 0 | 0 |
| 14 | +2 |  Poland | 0 | 0 | 0 | 0 |
| 14 | +2 |  Fiji | 0 | 0 | 0 | 0 |
| 14 | +2 |  New Zealand | 0 | 0 | 0 | 0 |
| 14 | +2 |  Hong Kong | 0 | 0 | 0 | 0 |
| 14 | +2 |  China | 0 | 0 | 0 | 0 |
| 14 | +2 |  Greece | 0 | 0 | 0 | 0 |
| 14 | -7 |  Singapore | 0 | 0 | 0 | 0 |
| 14 | -5 |  Spain | 0 | 0 | 0 | 0 |
| 14 | +2 |  India | 0 | 0 | 0 | 0 |
| 14 | +2 |  Palestine | 0 | 0 | 0 | 0 |
| 14 | +2 |  Jamaica | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center | ||
 |  Japan Sunstar  | |
|  Malaysia Vads Berhad  | |
|  Saudi Arabia Bank Aljazira  | |
 |  United States Rail Europe  | |
 |  Indonesia Directorate General of Taxes  | |
|  South Africa Multichoice South Africa  | |
|  Portugal Teleperformance Portugal  | |
| Indonesia PT. Bank Central Asia, Tbk  | |
| Malaysia Vads Berhad | |
|  United Kingdom Hinduja Global Solutions UK Ltd.  | |
|  Australia BT Financial Group  | |
| United States MassMutual  | |
| Indonesia PT Bank Mandiri Persero Tbk -tbk-largex2-logo.jpg){kind=logo} | |
| Best Help Desk | ||
| Malaysia Vads Berhad | |
| Indonesia BANK BRI  | |
| Best Customer Loyalty Program | ||
|  Czech Republic CEZ ZS  | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best In Customer Service | ||
| United Kingdom Hinduja Global Solutions UK Ltd. | |
| Indonesia Directorate General of Taxes | |
| Saudi Arabia Bank Aljazira | |
| United States MassMutual | |
| Malaysia Vads Berhad | |
|  Canada Hinduja Global Solutions Canada  | |
|  Ukraine PrJSC "MTS Ukraine"  | |
| South Africa Multichoice South Africa | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Portugal Teleperformance Portugal | |
| Malaysia Vads Berhad | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Czech Republic CEZ ZS | |
| Best Technology Innovation - Internal Solution | ||
| Portugal Teleperformance Portugal | |
| South Africa Department of Social Development  | |
| United States IGT USA  | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best use of Self-service Technology | ||
|  Turkey Turkcell Global Bilgi  | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Community Spirit | ||
| United States MassMutual | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Ukraine PrJSC "MTS Ukraine" | |
 | United States ListenTrust  | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Contact Center Design Award | ||
| Portugal Teleperformance Portugal | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Green Contact Center | ||
| Indonesia BANK BRI | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best Home / Remote Agent Program | ||
| Turkey Turkcell Global Bilgi | |
| Czech Republic CEZ ZS | |
| Best use of Social Media in the Contact Center | ||
| United States Cisco  | |
| Portugal Teleperformance Portugal | |
| South Africa Multichoice South Africa | |
| Best Direct Response Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Incentive Scheme | ||
| Australia Optus  | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Canada Loyalty One  | |
| Best Outbound Campaign | ||
| Turkey Teleperformance Turkey  | |
| Japan Sumitomo Mitsui Card Company,Limited  | |
| Best Outsourcing Partnership | ||
| Indonesia PT Infomedia & Halo BCA (PT Bank Central Asia, Tbk) | |
| United States Hinduja Global Solutions USA  & Funai Corporation Inc. | |
| Best Recruitment Campaign | ||
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best Sales Campaign - Inbound or Outbound | ||
| Portugal Teleperformance Portugal | |
| Indonesia PT Bank Mandiri Persero Tbk | |
INDIVIDUAL AWARDS| Best Client Services Manager (Outsourced Services) | |||
| Malaysia Jerome Travis MartynJerome Travis Martyn - Vads Berhad | ||
| Best Contact Center Executive / Director | |||
| South Africa Marlon SamsonMarlon Samson - Multichoice South Africa | ||
| Malaysia Saravanan BelusamiSaravanan Belusami - Vads Berhad | ||
| United States Cassidy KlundtCassidy Klundt - Sitel US  | ||
|  Thailand Suntaree PhuvathanarakSuntaree Phuvathanarak - DKSH (Thailand) Limited  | ||
| Best Contact Center Operational Manager | |||
| South Africa Boitumelo MasangoBoitumelo Masango - Multichoice South Africa | ||
| United States Kendal PersonKendal Person - MassMutual | ||
| Indonesia Reni SeptianaReni Septiana - PT. Bank Central Asia, Tbk | ||
| Indonesia Dwi PrasongkoDwi Prasongko - BANK BRI | ||
| South Africa Tina SefotlheloTina Sefotlhelo - Multichoice South Africa | ||
| Best Contact Center Sales Professional | |||
| Mexico Abraham GalavizAbraham Galaviz - ListenTrust | ||
| Best Contact Center Supervisor | |||
| South Africa Tumelo MoropodiTumelo Moropodi - Multichoice South Africa | ||
| South Africa Zamani NdlovuZamani Ndlovu - Multichoice South Africa | ||
| Best Contact Center Support Professional - HR | |||
| Indonesia Jayanti ZainalJayanti Zainal - PT. Bank Central Asia, Tbk | ||
| Canada Marissa GibsonMarissa Gibson - Loyalty One | ||
| Best Contact Center Support Professional - IT | |||
| Indonesia M.Rizky Panji IndraM.Rizky Panji Indra - PT. Bank Central Asia, Tbk | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| Indonesia Gatot KusnariantoGatot Kusnarianto - BANK BRI | ||
| Canada Maurice DeVriesMaurice DeVries - xperigo  | ||
| South Africa Sean CoomerSean Coomer - Multichoice South Africa | ||
| Best Contact Center Trainer | |||
| United States ANTHONY ANDRADEANTHONY ANDRADE - IGT USA | ||
| Best Customer Service Professional | |||
| United States Ashley BlountAshley Blount - MassMutual | ||
| Indonesia Herni NoviantiHerni Novianti - PT. Bank Central Asia, Tbk | ||
| Canada Kirsty CampbellKirsty Campbell - Loyalty One | ||
| Best Project Manager | |||
| Indonesia Erich SunartaErich Sunarta - PT. Bank Central Asia, Tbk | ||
| Indonesia Dyan Artanto PriyambodoDyan Artanto Priyambodo - PT Bank Mandiri Persero Tbk | ||
| Best Quality Auditor | |||
| Indonesia Ellya Poernama DewiEllya Poernama Dewi - PT. Bank Central Asia, Tbk | ||
| Best Sales Manager | |||
| South Africa Johnaton DorasamyJohnaton Dorasamy - Multichoice South Africa | ||
| Indonesia Bambang SuryadiBambang Suryadi - PT. Bank Central Asia, Tbk | ||
 | Raj Wadhwani | ContactCenterWorld.com awesome June 17, 2022 11:24 AM EST |
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