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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1312631
2+12 South Africa83213
3-1 United States64212
4+11 Malaysia4307
5-1 Portugal5106
6-3 Canada0415
7-2 Turkey3003
8New Czech Republic1203
9+1 Australia2002
9-3 United Kingdom2002
11+5 Saudi Arabia1102
11-3 Japan1102
13-2 Ukraine1012
14+2 Germany0000
14-2 Brazil0000
14+2 Russia0000
14+2 Albania0000
14-1 Brunei0000
14+2 Ireland0000
14+2 Poland0000
14+2 Fiji0000
14+2 New Zealand0000
14+2 Hong Kong0000
14+2 China0000
14+2 Greece0000
14-7 Singapore0000
14-5 Spain0000
14+2 India0000
14+2 Palestine0000
14+2 Jamaica0000

Award Categories:

Contact Center Awards

Best Contact Center
Hinduja Global Solutions UK Ltd.
Large
United Kingdom

BT Financial Group
Large
Australia

MassMutual
Large
United States

PT Bank Mandiri Persero Tbk
Large
Indonesia

Multichoice South Africa
Mega
South Africa

Teleperformance Portugal
Mega
Portugal

PT. Bank Central Asia, Tbk
Mega
Indonesia

Vads Berhad
Mega
Malaysia

Vads Berhad
Medium
Malaysia

Bank Aljazira
Medium
Saudi Arabia

Rail Europe
Medium
United States

Directorate General of Taxes
Medium
Indonesia

Sunstar
Small
Japan


Best Help Desk
Vads Berhad
Malaysia

BANK BRI
Indonesia

Individual Awards

Best Analyst
Sandra Radebe
Multichoice South Africa
South Africa

Gaboutlwelwe Seisho
Multichoice South Africa
South Africa

Leshani Pather
Multichoice South Africa
South Africa

Gita Nrangwesty
PT Bank Mandiri Persero Tbk
Indonesia

Fidel Calcagno Rodriguez
Blue Cross Blue Shield of Rhode Island
United States


Best Contact Center Executive / Director
Marlon Samson
Multichoice South Africa
South Africa

Saravanan Belusami
Vads Berhad
Malaysia

Cassidy Klundt
Sitel US
United States

Suntaree Phuvathanarak
DKSH (Thailand) Limited
Thailand


Best Contact Center Operational Manager
Boitumelo Masango
Multichoice South Africa
South Africa

Kendal Person
MassMutual
United States

Reni Septiana
PT. Bank Central Asia, Tbk
Indonesia

Dwi Prasongko
BANK BRI
Indonesia

Tina Sefotlhelo
Multichoice South Africa
South Africa


Best Contact Center Sales Professional
Abraham Galaviz
ListenTrust
Mexico


Best Contact Center Supervisor
Tumelo Moropodi
Multichoice South Africa
South Africa

Zamani Ndlovu
Multichoice South Africa
South Africa


Best Contact Center Support Professional - HR
Jayanti Zainal
PT. Bank Central Asia, Tbk
Indonesia

Marissa Gibson
Loyalty One
Canada


Best Contact Center Support Professional - IT
M.Rizky Panji Indra
PT. Bank Central Asia, Tbk
Indonesia


Best Contact Center Support Professional - Workforce Planning
Gatot Kusnarianto
BANK BRI
Indonesia

Maurice DeVries
xperigo
Canada

Sean Coomer
Multichoice South Africa
South Africa


Best Contact Center Trainer
ANTHONY ANDRADE
IGT USA
United States


Best Customer Service Professional
Ashley Blount
MassMutual
United States

Herni Novianti
PT. Bank Central Asia, Tbk
Indonesia

Kirsty Campbell
Loyalty One
Canada


Best Project Manager
Erich Sunarta
PT. Bank Central Asia, Tbk
Indonesia

Dyan Artanto Priyambodo
PT Bank Mandiri Persero Tbk
Indonesia


Best Sales Manager
Johnaton Dorasamy
Multichoice South Africa
South Africa

Bambang Suryadi
PT. Bank Central Asia, Tbk
Indonesia


Client Services Manager (Outsourced Services)
Jerome Travis Martyn
Vads Berhad
Malaysia


Quality Auditor
Ellya Poernama Dewi
PT. Bank Central Asia, Tbk
Indonesia

Customer Service Awards

Best Customer Loyalty Program
CEZ ZS
Czech Republic

PT Bank Mandiri Persero Tbk
Indonesia


Best In Customer Service
PT Bank Mandiri Persero Tbk
Large (Inhouse)
Indonesia

CEZ ZS
Large (Inhouse)
Czech Republic

PrJSC "MTS Ukraine"
Mega (Inhouse)
Ukraine

Multichoice South Africa
Mega (Inhouse)
South Africa

PT. Bank Central Asia, Tbk
Mega (Inhouse)
Indonesia

Teleperformance Portugal
Mega (Outsourced)
Portugal

Vads Berhad
Mega (Outsourced)
Malaysia

Directorate General of Taxes
Medium (Inhouse)
Indonesia

Bank Aljazira
Medium (Inhouse)
Saudi Arabia

MassMutual
Medium (Inhouse)
United States

Vads Berhad
Medium (Outsourced)
Malaysia

Hinduja Global Solutions Canada
Medium (Outsourced)
Canada

Hinduja Global Solutions UK Ltd.
Small (Outsourced)
United Kingdom

Technology Awards

Best Technology Innovation - Internal Solution
Teleperformance Portugal
Portugal

Department of Social Development
South Africa

IGT USA
United States

PT. Bank Central Asia, Tbk
Indonesia

PT Bank Mandiri Persero Tbk
Indonesia


Best use of Self-service Technology
Turkcell Global Bilgi
Turkey

PT. Bank Central Asia, Tbk
Indonesia


Best use of Social Media in the Contact Center
Cisco
United States

Teleperformance Portugal
Portugal

Multichoice South Africa
South Africa

Organization Awards

Best Community Spirit
MassMutual
United States

PT Bank Mandiri Persero Tbk
Indonesia

PrJSC "MTS Ukraine"
Ukraine

ListenTrust
United States

PT. Bank Central Asia, Tbk
Indonesia


Best Contact Center Design Award
Teleperformance Portugal
Portugal

PT Bank Mandiri Persero Tbk
Indonesia

PT. Bank Central Asia, Tbk
Indonesia


Best Home / Remote Agent Program
Turkcell Global Bilgi
Turkey

CEZ ZS
Czech Republic


Green Contact Center
BANK BRI
Indonesia

PT Bank Mandiri Persero Tbk
Indonesia

Strategic Awards

Best Direct Response Campaign
PT. Bank Central Asia, Tbk
Indonesia


Best Incentive Scheme
Optus
Australia

PT. Bank Central Asia, Tbk
Indonesia

Loyalty One
Canada


Best Outbound Campaign
Teleperformance Turkey
Turkey

Sumitomo Mitsui Card Company,Limited
Japan


Best Outsourcing Partnership
PT Infomedia
Indonesia


Halo BCA (PT Bank Central Asia, Tbk)


Hinduja Global Solutions USA
United States


Funai Corporation Inc.


Best Recruitment Campaign
PT Bank Mandiri Persero Tbk
Indonesia


Best Sales Campaign - Inbound or Outbound
Teleperformance Portugal
Portugal

PT Bank Mandiri Persero Tbk
Indonesia

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