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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1312631
2+12 South Africa83213
3-1 United States64212
4+11 Malaysia4307
5-1 Portugal5106
6-3 Canada0415
7-2 Turkey3003
8New Czech Republic1203
9+1 Australia2002
9-3 United Kingdom2002
11+5 Saudi Arabia1102
11-3 Japan1102
13-2 Ukraine1012
14+2 Germany0000
14-2 Brazil0000
14+2 Russia0000
14+2 Albania0000
14-1 Brunei0000
14+2 Ireland0000
14+2 Poland0000
14+2 Fiji0000
14+2 New Zealand0000
14+2 Hong Kong0000
14+2 China0000
14+2 Greece0000
14-7 Singapore0000
14-5 Spain0000
14+2 India0000
14+2 Palestine0000
14+2 Jamaica0000

COMPANY AWARDS

Best Contact Center - Small

Japan

Sunstar

Best Contact Center - Medium

Malaysia

Vads Berhad

Saudi Arabia

Bank Aljazira

United States

Rail Europe

Indonesia

Directorate General of Taxes

Best Contact Center - Mega

South Africa

Multichoice South Africa

Portugal

Teleperformance Portugal

Indonesia

PT. Bank Central Asia, Tbk

Malaysia

Vads Berhad

Best Contact Center - Large

United Kingdom

Hinduja Global Solutions UK Ltd.

Australia

BT Financial Group

United States

MassMutual

Indonesia

PT Bank Mandiri Persero Tbk

Best Help Desk -

Malaysia

Vads Berhad

Indonesia

BANK BRI

Best Customer Loyalty Program -

Czech Republic

CEZ ZS

Indonesia

PT Bank Mandiri Persero Tbk

Best In Customer Service - Small (Outsourced)

United Kingdom

Hinduja Global Solutions UK Ltd.

Best In Customer Service - Medium (Inhouse)

Indonesia

Directorate General of Taxes

Saudi Arabia

Bank Aljazira

United States

MassMutual

Best In Customer Service - Medium (Outsourced)

Malaysia

Vads Berhad

Canada

Hinduja Global Solutions Canada

Best In Customer Service - Mega (Inhouse)

Ukraine

PrJSC "MTS Ukraine"

South Africa

Multichoice South Africa

Indonesia

PT. Bank Central Asia, Tbk

Best In Customer Service - Mega (Outsourced)

Portugal

Teleperformance Portugal

Malaysia

Vads Berhad

Best In Customer Service - Large (Inhouse)

Indonesia

PT Bank Mandiri Persero Tbk

Czech Republic

CEZ ZS

Best Technology Innovation - Internal Solution -

Portugal

Teleperformance Portugal

South Africa

Department of Social Development

United States

IGT USA

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Bank Mandiri Persero Tbk

Best use of Self-service Technology -

Turkey

Turkcell Global Bilgi

Indonesia

PT. Bank Central Asia, Tbk

Best use of Social Media in the Contact Center -

United States

Cisco

Portugal

Teleperformance Portugal

South Africa

Multichoice South Africa

Best Community Spirit -

United States

MassMutual

Indonesia

PT Bank Mandiri Persero Tbk

Ukraine

PrJSC "MTS Ukraine"

United States

ListenTrust

Indonesia

PT. Bank Central Asia, Tbk

Best Contact Center Design Award -

Portugal

Teleperformance Portugal

Indonesia

PT Bank Mandiri Persero Tbk

Indonesia

PT. Bank Central Asia, Tbk

Best Home / Remote Agent Program -

Turkey

Turkcell Global Bilgi

Czech Republic

CEZ ZS

Green Contact Center -

Indonesia

BANK BRI

Indonesia

PT Bank Mandiri Persero Tbk

Best Direct Response Campaign -

Indonesia

PT. Bank Central Asia, Tbk

Best Incentive Scheme -

Australia

Optus

Indonesia

PT. Bank Central Asia, Tbk

Canada

Loyalty One

Best Outbound Campaign -

Turkey

Teleperformance Turkey

Japan

Sumitomo Mitsui Card Company,Limited

Best Outsourcing Partnership -

Indonesia

PT Infomedia & Halo BCA (PT Bank Central Asia, Tbk)

United States

Hinduja Global Solutions USA & Funai Corporation Inc.

Best Recruitment Campaign -

Indonesia

PT Bank Mandiri Persero Tbk

Best Sales Campaign - Inbound or Outbound -

Portugal

Teleperformance Portugal

Indonesia

PT Bank Mandiri Persero Tbk

INDIVIDUAL AWARDS

Best Analyst -

South Africa

Sandra Radebe - Multichoice South Africa

South Africa

Gaboutlwelwe Seisho - Multichoice South Africa

South Africa

Leshani Pather - Multichoice South Africa

Indonesia

Gita Nrangwesty - PT Bank Mandiri Persero Tbk

United States

Fidel Calcagno Rodriguez - Blue Cross Blue Shield of Rhode Island

Best Contact Center Executive / Director -

South Africa

Marlon Samson - Multichoice South Africa

Malaysia

Saravanan Belusami - Vads Berhad

United States

Cassidy Klundt - Sitel US

Thailand

Suntaree Phuvathanarak - DKSH (Thailand) Limited

Best Contact Center Operational Manager -

South Africa

Boitumelo Masango - Multichoice South Africa

United States

Kendal Person - MassMutual

Indonesia

Reni Septiana - PT. Bank Central Asia, Tbk

Indonesia

Dwi Prasongko - BANK BRI

South Africa

Tina Sefotlhelo - Multichoice South Africa

Best Contact Center Sales Professional -

Mexico

Abraham Galaviz - ListenTrust

Best Contact Center Supervisor -

South Africa

Tumelo Moropodi - Multichoice South Africa

South Africa

Zamani Ndlovu - Multichoice South Africa

Best Contact Center Support Professional - HR -

Indonesia

Jayanti Zainal - PT. Bank Central Asia, Tbk

Canada

Marissa Gibson - Loyalty One

Best Contact Center Support Professional - IT -

Indonesia

M.Rizky Panji Indra - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - Workforce Planning -

Indonesia

Gatot Kusnarianto - BANK BRI

Canada

Maurice DeVries - xperigo

South Africa

Sean Coomer - Multichoice South Africa

Best Contact Center Trainer -

United States

ANTHONY ANDRADE - IGT USA

Best Customer Service Professional -

United States

Ashley Blount - MassMutual

Indonesia

Herni Novianti - PT. Bank Central Asia, Tbk

Canada

Kirsty Campbell - Loyalty One

Best Project Manager -

Indonesia

Erich Sunarta - PT. Bank Central Asia, Tbk

Indonesia

Dyan Artanto Priyambodo - PT Bank Mandiri Persero Tbk

Best Sales Manager -

South Africa

Johnaton Dorasamy - Multichoice South Africa

Indonesia

Bambang Suryadi - PT. Bank Central Asia, Tbk

Client Services Manager (Outsourced Services) -

Malaysia

Jerome Travis Martyn - Vads Berhad

Quality Auditor -

Indonesia

Ellya Poernama Dewi - PT. Bank Central Asia, Tbk
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