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World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia3118554
2+10 Portugal84214
3+1 Hong Kong5319
4+3 Turkey2619
5-2 Saudi Arabia4217
6+3 Russia3014
7-5 South Africa3003
8New Thailand1203
8+3 China1203
8-2 United States1203
11-1 Japan1012
120 Philippines1001
120 United Kingdom1001
14-9 Canada0000
14-2 Germany0000
14-2 Brazil0000
14-2 Malaysia0000
14-2 Ireland0000
14-2 Poland0000
14-2 Ukraine0000
14-2 Brunei0000
14-2 Fiji0000
14-2 New Zealand0000
14-2 Albania0000
14-2 Greece0000
14-2 Czech Republic0000
14-2 Singapore0000
14-2 Australia0000
14-2 Spain0000
14-6 India0000
14-2 Palestine0000
14-2 Jamaica0000

COMPANY AWARDS

Best Contact Center

Hong Kong


HKT

Turkey


Tofas Turk Otomobil Fabrikasi A.S.

Russia


Softline Group

Thailand


DKSH (Thailand) Limited

Saudi Arabia


Bank Aljazira

Turkey


ENERJISA

Hong Kong


HSBC

South Africa


Smollan

Turkey


Renault Dialog

Indonesia


PT. Bank Central Asia, Tbk

China


HSBC

Russia


Telecontact

Thailand


AIS Call Center

Indonesia


PT. Telekomunikasi Indonesia

South Africa


Talksure

Saudi Arabia


Real Estate Development Fund

Best Emergency Services Center

Indonesia


Dinas Kominfo Pemerintah Kota Manado

Best Help Desk

Indonesia


PT. Bank Central Asia, Tbk

United States


IGT USA

Saudi Arabia


Bank Aljazira

Indonesia


Indonesia Financial Services Authority

Indonesia


Telkomsel

Best Public Services Center

Indonesia


Indonesia Financial Services Authority

Indonesia


Bank Indonesia

Indonesia


Dinas Kominfo Pemerintah Kota Manado

China


GUANGZHOU PUBLIC SERVICE HOTLINE 12345

Best Customer Loyalty Program

Indonesia


PT. Telekomunikasi Indonesia

Best In Customer Service

Thailand


DKSH (Thailand) Limited

Turkey


Tofas Turk Otomobil Fabrikasi A.S.

Saudi Arabia


Bank Aljazira

Turkey


ENERJISA

Indonesia


PT Kereta Api Indonesia

Turkey


Renault Dialog

Saudi Arabia


ZATCA (Zakat, Tax, and Customs Authority)

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Tokopedia

Portugal


ManpowerGroup Solutions Portugal

Philippines


Teleperformance Philippines & Samsung UK & Ireland

China


GUANGZHOU PUBLIC SERVICE HOTLINE 12345

Best Technology Innovation - Internal Solution

Indonesia


Tokopedia

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Ministry of Health Republic of Indonesia

Turkey


Renault Dialog

Japan


NTT Communications Corporation

Best use of Self-service Technology

Indonesia


Tokopedia

Indonesia


PT. Bank Central Asia, Tbk

Saudi Arabia


Real Estate Development Fund

Best Community Spirit

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Tokopedia

Best Contact Center Design Award

Indonesia


PT. Bank Central Asia, Tbk

Best Green Contact Center

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Indonesia

Indonesia


Tokopedia

Best Home / Remote Agent Program

Japan


NTT Communications Corporation

Best use of Social Media in the Contact Center

Indonesia


PT. Bank Central Asia, Tbk

Hong Kong


HKT

Indonesia


Bank Indonesia

Turkey


Renault Dialog

Thailand


AIS Call Center

Best Direct Response Campaign

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Indonesia

Best Incentive Scheme

Indonesia


Bank Indonesia

Hong Kong


HKT

Russia


Telecontact

Best Outbound Campaign

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Tokopedia

Portugal


NOS

Saudi Arabia


ZATCA (Zakat, Tax, and Customs Authority)

Portugal


ManpowerGroup Solutions Portugal

Best Outsourcing Partnership

Portugal


ManpowerGroup Solutions & Worten

Indonesia


PT VADS Indonesia & PT TOKOPEDIA

Portugal


ManpowerGroup Solutions & NOWO

Turkey


ERISIM CUSTOMER SERVICES INC. & ISBANK

Best Recruitment Campaign

Indonesia


PT. Bank Central Asia, Tbk

Portugal


ManpowerGroup Solutions Portugal

Best Sales Campaign - Inbound or Outbound

Hong Kong


HKT

Indonesia


PT. Bank Central Asia, Tbk

Russia


Telecontact

INDIVIDUAL AWARDS

Best Analyst

Indonesia

Noval Hidayatullah
Noval Hidayatullah - PT. Bank Central Asia, Tbk

Indonesia

Suryatiningsih
Suryatiningsih - Bank Indonesia

Best Contact Center Executive / Director

United Kingdom

Dave D'Arcy
Dave D'Arcy - Vonage

Indonesia

Reni Septiana
Reni Septiana - PT. Bank Central Asia, Tbk

Hong Kong

Winnie Mak
Winnie Mak - HSBC

Portugal

Candido Ferreira
Candido Ferreira - ManpowerGroup Solutions Portugal

Best Contact Center Operational Manager

Indonesia

Charda
Charda - PT. Bank Central Asia, Tbk

South Africa

Yuri Zager
Yuri Zager - Smollan

Portugal

Vitor Ribeiro
Vitor Ribeiro - ManpowerGroup Solutions Portugal

Best Contact Center Sales Professional

Hong Kong

Martin Li
Martin Li - HKT

Indonesia

Sadamsyah
Sadamsyah - PT. Bank Central Asia, Tbk

Portugal

Guilherme Trindade
Guilherme Trindade - ManpowerGroup Solutions Portugal

Best Contact Center Supervisor

Indonesia

Arik Dediyono
Arik Dediyono - PT. Bank Central Asia, Tbk

Portugal

Bruno Vidinha
Bruno Vidinha - ManpowerGroup Solutions Portugal

Best Contact Center Support Professional - HR

Indonesia

Dameria Gultom
Dameria Gultom - PT. Bank Central Asia, Tbk

Indonesia

Hertomi Ardian
Hertomi Ardian - Tokopedia

Best Contact Center Support Professional - IT

Indonesia

Andre
Andre - PT. Bank Central Asia, Tbk

Indonesia

Dwi Kurniawan
Dwi Kurniawan - Indonesia Financial Services Authority

Indonesia

Muhammad Hasyim
Muhammad Hasyim - Bank Indonesia

Indonesia

Muhammad Rifqi Thomi Faiz Hawari
Muhammad Rifqi Thomi Faiz Hawari - Telkomsel

Best Contact Center Support Professional - Workforce Planning

United States

Stephen McMahon
Stephen McMahon - IGT USA

Indonesia

Lisbeth Tampubolon
Lisbeth Tampubolon - PT. Bank Central Asia, Tbk

Indonesia

Robani Rachman Mustaqim
Robani Rachman Mustaqim - Telkomsel

Best Contact Center Trainer

Indonesia

Tiara Intifada
Tiara Intifada - PT. Bank Central Asia, Tbk

United States

James Lombardi
James Lombardi - IGT USA

Indonesia

Agyl Bagus Herlambang
Agyl Bagus Herlambang - Telkomsel

Portugal

Sergio Santos
Sergio Santos - ManpowerGroup Solutions Portugal

Best Customer Service Professional

Indonesia

Romandani Adyan
Romandani Adyan - PT Kereta Api Indonesia

Portugal

Ines Alvaro
Ines Alvaro - ManpowerGroup Solutions Portugal

Best Project Manager

Hong Kong

Kim Chan
Kim Chan - HKT

Indonesia

Nathan Indrawan
Nathan Indrawan - PT. Bank Central Asia, Tbk

Portugal

Sérgio Plácido
Sérgio Plácido - ManpowerGroup Solutions Portugal

Best Quality Auditor

Indonesia

Dumaria Ulina Gultom
Dumaria Ulina Gultom - PT. Bank Central Asia, Tbk

Best Sales Manager

Hong Kong

Vivien Lo
Vivien Lo - HKT

Indonesia

Nugroho Agung Prasetyo
Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk

Indonesia

Jayanti Zainal
Jayanti Zainal - PT. Bank Central Asia, Tbk

Portugal

Ílidio Vieira
Ílidio Vieira - ManpowerGroup Solutions Portugal
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