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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 31 | 18 | 5 | 54 |
| 2 | +10 |  Portugal | 8 | 4 | 2 | 14 |
| 3 | +1 |  Hong Kong | 5 | 3 | 1 | 9 |
| 4 | +3 |  Turkey | 2 | 6 | 1 | 9 |
| 5 | -2 |  Saudi Arabia | 4 | 2 | 1 | 7 |
| 6 | +3 |  Russia | 3 | 0 | 1 | 4 |
| 7 | -5 |  South Africa | 3 | 0 | 0 | 3 |
| 8 | New |  Thailand | 1 | 2 | 0 | 3 |
| 8 | +3 |  China | 1 | 2 | 0 | 3 |
| 8 | -2 |  United States | 1 | 2 | 0 | 3 |
| 11 | -1 |  Japan | 1 | 0 | 1 | 2 |
| 12 | 0 |  Philippines | 1 | 0 | 0 | 1 |
| 12 | 0 |  United Kingdom | 1 | 0 | 0 | 1 |
| 14 | -9 |  Canada | 0 | 0 | 0 | 0 |
| 14 | -2 |  Germany | 0 | 0 | 0 | 0 |
| 14 | -2 |  Brazil | 0 | 0 | 0 | 0 |
| 14 | -2 |  Malaysia | 0 | 0 | 0 | 0 |
| 14 | -2 |  Ireland | 0 | 0 | 0 | 0 |
| 14 | -2 |  Poland | 0 | 0 | 0 | 0 |
| 14 | -2 |  Ukraine | 0 | 0 | 0 | 0 |
| 14 | -2 |  Brunei | 0 | 0 | 0 | 0 |
| 14 | -2 |  Fiji | 0 | 0 | 0 | 0 |
| 14 | -2 |  New Zealand | 0 | 0 | 0 | 0 |
| 14 | -2 |  Albania | 0 | 0 | 0 | 0 |
| 14 | -2 |  Greece | 0 | 0 | 0 | 0 |
| 14 | -2 |  Czech Republic | 0 | 0 | 0 | 0 |
| 14 | -2 |  Singapore | 0 | 0 | 0 | 0 |
| 14 | -2 |  Australia | 0 | 0 | 0 | 0 |
| 14 | -2 |  Spain | 0 | 0 | 0 | 0 |
| 14 | -6 |  India | 0 | 0 | 0 | 0 |
| 14 | -2 |  Palestine | 0 | 0 | 0 | 0 |
| 14 | -2 |  Jamaica | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center | ||
 |  Hong Kong HKT  Small (Inhouse) | |
 |  Turkey Tofas Turk Otomobil Fabrikasi A.S.  Small (Inhouse) | |
 |  Russia Noventiq  Small (Inhouse) | |
 |  Thailand DKSH (Thailand) Limited  Small (Inhouse) | |
|  Saudi Arabia Bank Aljazira  Medium (Inhouse) | |
| Turkey ENERJISA  Medium (Inhouse) | |
| Hong Kong HSBC  Medium (Inhouse) | |
|  South Africa Smollan  Medium (Outsourced) | |
| Turkey Renault Dialog  Medium (Outsourced) | |
|  Indonesia PT. Bank Central Asia, Tbk  Mega (Inhouse) | |
|  China HSBC Mega (Inhouse) | |
| Russia Telecontact  Mega (Outsourced) | |
| Thailand AIS Call Center  Mega (Outsourced) | |
| Indonesia PT. Telekomunikasi Indonesia  Large (Inhouse) | |
| South Africa Talksure  Large (Outsourced) | |
| Saudi Arabia Real Estate Development Fund  Large (Outsourced) | |
| Best Emergency Services Center | ||
| Indonesia Dinas Kominfo Pemerintah Kota Manado  Small (Inhouse) | |
| Best Help Desk | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
|  United States IGT USA  Medium (Inhouse) | |
| Saudi Arabia Bank Aljazira Medium (Inhouse) | |
| Indonesia Indonesia Financial Services Authority  Small (Inhouse) | |
| Indonesia Telkomsel  Large (Outsourced) | |
| Best Public Services Center | ||
| Indonesia Indonesia Financial Services Authority Small (Inhouse) | |
| Indonesia Bank Indonesia  Small (Inhouse) | |
| Indonesia Dinas Kominfo Pemerintah Kota Manado Small (Inhouse) | |
| China GUANGZHOU PUBLIC SERVICE HOTLINE 12345  Large (Outsourced) | |
| Best Customer Loyalty Program | ||
| Indonesia PT. Telekomunikasi Indonesia Large (Inhouse) | |
| Best In Customer Service | ||
| Thailand DKSH (Thailand) Limited Small (Inhouse) | |
| Turkey Tofas Turk Otomobil Fabrikasi A.S. Small (Inhouse) | |
| Saudi Arabia Bank Aljazira Medium (Inhouse) | |
| Turkey ENERJISA Medium (Inhouse) | |
| Indonesia PT Kereta Api Indonesia  Medium (Inhouse) | |
| Turkey Renault Dialog Medium (Outsourced) | |
| Saudi Arabia ZATCA (Zakat, Tax, and Customs Authority)  Medium (Outsourced) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Tokopedia  Mega (Inhouse) | |
|  Portugal ManpowerGroup Solutions Portugal  Mega (Outsourced) | |
|  Philippines Teleperformance Philippines  & Samsung Electronics UK & Ireland Large (Outsourced) | |
| China GUANGZHOU PUBLIC SERVICE HOTLINE 12345 Large (Outsourced) | |
| Best Technology Innovation - Internal Solution | ||
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Ministry of Health Republic of Indonesia  Small (Outsourced) | |
| Turkey Renault Dialog Medium (Outsourced) | |
|  Japan NTT Communications Corporation  Mega (Outsourced) | |
| Best use of Self-service Technology | ||
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Saudi Arabia Real Estate Development Fund Large (Outsourced) | |
| Best Community Spirit | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Best Contact Center Design Award | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Green Contact Center | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Best Home / Remote Agent Program | ||
| Japan NTT Communications Corporation Mega (Outsourced) | |
| Best use of Social Media in the Contact Center | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Hong Kong HKT Medium (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Turkey Renault Dialog Medium (Outsourced) | |
| Thailand AIS Call Center Mega (Outsourced) | |
| Best Direct Response Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Best Incentive Scheme | ||
| Indonesia Bank Indonesia Small (Inhouse) | |
| Hong Kong HKT Small (Inhouse) | |
| Russia Telecontact Mega (Outsourced) | |
| Best Outbound Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Portugal NOS  Medium (Inhouse) | |
| Saudi Arabia ZATCA (Zakat, Tax, and Customs Authority) Medium (Outsourced) | |
| Portugal ManpowerGroup Solutions Portugal Mega (Outsourced) | |
| Best Outsourcing Partnership | ||
| Portugal Manpower  & Worten Mega (Outsourced) | |
| Indonesia PT VADS Indonesia  & TokopediaMega (Outsourced) | |
| Portugal Manpower & NOWO Medium (Outsourced) | |
| Turkey Erişim  & Türkiye Is Bankasi Mega (Outsourced) | |
| Best Recruitment Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Portugal ManpowerGroup Solutions Portugal Mega (Inhouse) | |
| Best Sales Campaign - Inbound or Outbound | ||
| Hong Kong HKT Small (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Russia Telecontact Mega (Outsourced) | |
INDIVIDUAL AWARDS| Best Contact Center Executive / Director | |||
|  United Kingdom Dave D'ArcyDave D'Arcy - Vonage  Small (Inhouse) | ||
| Indonesia Reni SeptianaReni Septiana - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Hong Kong Winnie MakWinnie Mak - HSBC Medium (Inhouse) | ||
| Portugal Candido FerreiraCandido Ferreira - ManpowerGroup Solutions Portugal Medium (Outsourced) | ||
| Best Contact Center Operational Manager | |||
| Indonesia ChardaCharda - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| South Africa Yuri ZagerYuri Zager - Smollan Medium (Outsourced) | ||
| Portugal Vitor RibeiroVitor Ribeiro - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Best Contact Center Sales Professional | |||
| Hong Kong Martin LiMartin Li - HKT Small (Inhouse) | ||
| Indonesia SadamsyahSadamsyah - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Portugal Guilherme TrindadeGuilherme Trindade - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Best Contact Center Supervisor | |||
| Indonesia Arik DediyonoArik Dediyono - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Portugal Bruno VidinhaBruno Vidinha - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Best Contact Center Support Professional - HR | |||
| Indonesia Dameria GultomDameria Gultom - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Hertomi ArdianHertomi Ardian - Tokopedia Mega (Inhouse) | ||
| Best Contact Center Support Professional - IT | |||
| Indonesia AndreAndre - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Dwi KurniawanDwi Kurniawan - Indonesia Financial Services Authority Small (Inhouse) | ||
| Indonesia Muhammad HasyimMuhammad Hasyim - Bank Indonesia Small (Inhouse) | ||
| Indonesia Muhammad Rifqi Thomi Faiz HawariMuhammad Rifqi Thomi Faiz Hawari - Telkomsel Large (Outsourced) | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| United States Stephen McMahonStephen McMahon - IGT USA Medium (Inhouse) | ||
| Indonesia Lisbeth TampubolonLisbeth Tampubolon - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Robani Rachman MustaqimRobani Rachman Mustaqim - Telkomsel Large (Outsourced) | ||
| Best Contact Center Trainer | |||
| Indonesia Tiara IntifadaTiara Intifada - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| United States James LombardiJames Lombardi - IGT USA Medium (Inhouse) | ||
| Indonesia Agyl Bagus HerlambangAgyl Bagus Herlambang - Telkomsel Large (Outsourced) | ||
| Portugal Sergio SantosSergio Santos - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Best Customer Service Professional | |||
| Indonesia Romandani AdyanRomandani Adyan - PT Kereta Api Indonesia Medium (Inhouse) | ||
| Portugal Ines AlvaroInes Alvaro - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Best Project Manager | |||
| Hong Kong Kim ChanKim Chan - HKT Small (Inhouse) | ||
| Indonesia Nathan IndrawanNathan Indrawan - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Portugal Sérgio PlácidoSérgio Plácido - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Best Quality Auditor | |||
| Indonesia Dumaria Ulina GultomDumaria Ulina Gultom - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Sales Manager | |||
| Hong Kong Vivien LoVivien Lo - HKT Small (Inhouse) | ||
| Indonesia Nugroho Agung PrasetyoNugroho Agung Prasetyo - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Jayanti ZainalJayanti Zainal - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Portugal Ílidio VieiraÍlidio Vieira - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
 | Raj Wadhwani | ContactCenterWorld amazing professionals. amazing best practices. amazing event August 22, 2023 10:15 PM EST |
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