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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

Thank you for checking out the Most Prestigious Awards in the Contact Center World

Our current awards program is closed however we can keep you updated with news
and ensure you are the first to hear when the new awards open if you would like to receive updates click here

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia3118554
2+10 Portugal84214
3+1 Hong Kong5319
4+3 Turkey2619
5-2 Saudi Arabia4217
6+3 Russia3014
7-5 South Africa3003
8New Thailand1203
8+3 China1203
8-2 United States1203
11-1 Japan1012
120 Philippines1001
120 United Kingdom1001
14-9 Canada0000
14-2 Germany0000
14-2 Brazil0000
14-2 Malaysia0000
14-2 Ireland0000
14-2 Poland0000
14-2 Ukraine0000
14-2 Brunei0000
14-2 Fiji0000
14-2 New Zealand0000
14-2 Albania0000
14-2 Greece0000
14-2 Czech Republic0000
14-2 Singapore0000
14-2 Australia0000
14-2 Spain0000
14-6 India0000
14-2 Palestine0000
14-2 Jamaica0000

COMPANY AWARDS

Best Contact Center - Small (Inhouse)

Hong Kong

HKT

Turkey

Tofas Turk Otomobil Fabrikasi A.S.

Russia

Allsoft Ecommerce

Thailand

DKSH (Thailand) Limited

Best Contact Center - Medium (Inhouse)

Saudi Arabia

Bank Aljazira

Turkey

ENERJISA

Hong Kong

HSBC

Best Contact Center - Medium (Outsourced)

South Africa

Smollan

Turkey

Renault Dialog

Best Contact Center - Mega (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

China

HSBC

Best Contact Center - Mega (Outsourced)

Russia

Telecontact

Thailand

AIS Call Center

Best Contact Center - Large (Inhouse)

Indonesia

PT. Telekomunikasi Indonesia

Best Contact Center - Large (Outsourced)

South Africa

Talksure

Saudi Arabia

Real Estate Development Fund

Best Emergency Services Center - (Inhouse)

Indonesia

Dinas Kominfo Pemerintah Kota Manado

Best Help Desk - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

United States

IGT USA

Saudi Arabia

Bank Aljazira

Indonesia

Indonesia Financial Services Authority

Best Help Desk - (Outsourced)

Indonesia

Telkomsel

Best Public Services Center - (Inhouse)

Indonesia

Indonesia Financial Services Authority

Indonesia

Bank Indonesia

Indonesia

Dinas Kominfo Pemerintah Kota Manado

Best Public Services Center - (Outsourced)

China

GUANGZHOU PUBLIC SERVICE HOTLINE 12345

Best Customer Loyalty Program - (Inhouse)

Indonesia

PT. Telekomunikasi Indonesia

Best In Customer Service - Small (Inhouse)

Thailand

DKSH (Thailand) Limited

Turkey

Tofas Turk Otomobil Fabrikasi A.S.

Best In Customer Service - Medium (Inhouse)

Saudi Arabia

Bank Aljazira

Turkey

ENERJISA

Indonesia

PT Kereta Api Indonesia

Best In Customer Service - Medium (Outsourced)

Turkey

Renault Dialog

Saudi Arabia

GAZT

Best In Customer Service - Mega (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Best In Customer Service - Mega (Outsourced)

Portugal

ManpowerGroup Solutions Portugal

Best In Customer Service - Large (Inhouse)

Indonesia

Tokopedia

Best In Customer Service - Large (Outsourced)

Philippines

Teleperformance Philippines & Samsung UK & Ireland

China

GUANGZHOU PUBLIC SERVICE HOTLINE 12345

Best Technology Innovation - Internal Solution - (Inhouse)

Indonesia

Tokopedia

Indonesia

PT. Bank Central Asia, Tbk

Best Technology Innovation - Internal Solution - (Outsourced)

Indonesia

Ministry of Health Republic of Indonesia

Turkey

Renault Dialog

Japan

NTT Communications Corporation

Best use of Self-service Technology - (Inhouse)

Indonesia

Tokopedia

Indonesia

PT. Bank Central Asia, Tbk

Best use of Self-service Technology - (Outsourced)

Saudi Arabia

Real Estate Development Fund

Best Community Spirit - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Tokopedia

Best Contact Center Design Award - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Best Emergency Services Center - (Inhouse)

Indonesia

Dinas Kominfo Pemerintah Kota Manado

Best Home / Remote Agent Program - (Outsourced)

Japan

NTT Communications Corporation

Best use of Social Media in the Contact Center - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Hong Kong

HKT

Indonesia

Bank Indonesia

Best use of Social Media in the Contact Center - (Outsourced)

Turkey

Renault Dialog

Thailand

AIS Call Center

Green Contact Center - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Bank Indonesia

Indonesia

Tokopedia

Best Direct Response Campaign - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Bank Indonesia

Best Incentive Scheme - (Inhouse)

Indonesia

Bank Indonesia

Hong Kong

HKT

Best Incentive Scheme - (Outsourced)

Russia

Telecontact

Best Outbound Campaign - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Tokopedia

Portugal

NOS

Best Outbound Campaign - (Outsourced)

Saudi Arabia

GAZT

Portugal

ManpowerGroup Solutions Portugal

Best Outsourcing Partnership - (Outsourced)

Portugal

ManpowerGroup Solutions & Worten

Indonesia

PT VADS Indonesia & PT TOKOPEDIA

Portugal

ManpowerGroup Solutions & NOWO

Turkey

ERISIM CUSTOMER SERVICES INC. & ISBANK

Best Recruitment Campaign - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Portugal

ManpowerGroup Solutions Portugal

Best Sales Campaign - Inbound or Outbound - (Inhouse)

Hong Kong

HKT

Indonesia

PT. Bank Central Asia, Tbk

Best Sales Campaign - Inbound or Outbound - (Outsourced)

Russia

Telecontact

INDIVIDUAL AWARDS

Best Analyst -

Indonesia

Noval Hidayatullah
Noval Hidayatullah - PT. Bank Central Asia, Tbk

Indonesia

Suryatiningsih
Suryatiningsih - Bank Indonesia

Best Contact Center Executive / Director - (Inhouse)

United Kingdom

Dave D'Arcy
Dave D'Arcy - Vonage

Hong Kong

Winnie Mak
Winnie Mak - HSBC

Indonesia

Reni Septiana
Reni Septiana - PT. Bank Central Asia, Tbk

Best Contact Center Executive / Director - (Outsourced)

Portugal

Candido Ferreira
Candido Ferreira - ManpowerGroup Solutions Portugal

Best Contact Center Operational Manager - (Inhouse)

Indonesia

Charda
Charda - PT. Bank Central Asia, Tbk

Best Contact Center Operational Manager - (Outsourced)

South Africa

Yuri Zager
Yuri Zager - Smollan

Portugal

Vitor Ribeiro
Vitor Ribeiro - ManpowerGroup Solutions Portugal

Best Contact Center Sales Professional - (Inhouse)

Hong Kong

Martin Li
Martin Li - HKT

Indonesia

Sadamsyah
Sadamsyah - PT. Bank Central Asia, Tbk

Best Contact Center Sales Professional - (Outsourced)

Portugal

Guilherme Trindade
Guilherme Trindade - ManpowerGroup Solutions Portugal

Best Contact Center Supervisor - (Inhouse)

Indonesia

Arik Dediyono
Arik Dediyono - PT. Bank Central Asia, Tbk

Best Contact Center Supervisor - (Outsourced)

Portugal

Bruno Vidinha
Bruno Vidinha - ManpowerGroup Solutions Portugal

Best Contact Center Support Professional - HR - (Inhouse)

Indonesia

Dameria Gultom
Dameria Gultom - PT. Bank Central Asia, Tbk

Indonesia

Hertomi Ardian
Hertomi Ardian - Tokopedia

Best Contact Center Support Professional - IT - (Inhouse)

Indonesia

Andre
Andre - PT. Bank Central Asia, Tbk

Indonesia

Dwi Kurniawan
Dwi Kurniawan - Indonesia Financial Services Authority

Indonesia

Muhammad Hasyim
Muhammad Hasyim - Bank Indonesia

Best Contact Center Support Professional - IT - (Outsourced)

Indonesia

Muhammad Rifqi Thomi Faiz Hawari
Muhammad Rifqi Thomi Faiz Hawari - Telkomsel

Best Contact Center Support Professional - Workforce Planning - (Inhouse)

United States

Stephen McMahon
Stephen McMahon - IGT USA

Indonesia

Lisbeth Tampubolon
Lisbeth Tampubolon - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - Workforce Planning - (Outsourced)

Indonesia

Robani Rachman Mustaqim
Robani Rachman Mustaqim - Telkomsel

Best Contact Center Trainer - (Inhouse)

Indonesia

Tiara Intifada
Tiara Intifada - PT. Bank Central Asia, Tbk

United States

James Lombardi
James Lombardi - IGT USA

Best Contact Center Trainer - (Outsourced)

Indonesia

Agyl Bagus Herlambang
Agyl Bagus Herlambang - Telkomsel

Portugal

Sergio Santos
Sergio Santos - ManpowerGroup Solutions Portugal

Best Customer Service Professional - (Inhouse)

Indonesia

Romandani Adyan
Romandani Adyan - PT Kereta Api Indonesia

Best Customer Service Professional - (Outsourced)

Portugal

Ines Alvaro
Ines Alvaro - ManpowerGroup Solutions Portugal

Best Project Manager - (Inhouse)

Hong Kong

Kim Chan
Kim Chan - HKT

Indonesia

Nathan Indrawan
Nathan Indrawan - PT. Bank Central Asia, Tbk

Best Project Manager - (Outsourced)

Portugal

Sérgio Plácido
Sérgio Plácido - ManpowerGroup Solutions Portugal

Best Sales Manager - (Inhouse)

Hong Kong

Vivien Lo
Vivien Lo - HKT

Indonesia

Nugroho Agung Prasetyo
Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk

Indonesia

Jayanti Zainal
Jayanti Zainal - PT. Bank Central Asia, Tbk

Best Sales Manager - (Outsourced)

Portugal

Ílidio Vieira
Ílidio Vieira - ManpowerGroup Solutions Portugal

Quality Auditor - (Inhouse)

Indonesia

Dumaria Ulina Gultom
Dumaria Ulina Gultom - PT. Bank Central Asia, Tbk
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