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2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia3118554
2+10 Portugal84214
3+1 Hong Kong5319
4+3 Turkey2619
5-2 Saudi Arabia4217
6+3 Russia3014
7-5 South Africa3003
8New Thailand1203
8+3 China1203
8-2 United States1203
11-1 Japan1012
120 Philippines1001
120 United Kingdom1001
14-9 Canada0000
14-2 Germany0000
14-2 Brazil0000
14-2 Malaysia0000
14-2 Ireland0000
14-2 Poland0000
14-2 Ukraine0000
14-2 Brunei0000
14-2 Fiji0000
14-2 New Zealand0000
14-2 Albania0000
14-2 Greece0000
14-2 Czech Republic0000
14-2 Singapore0000
14-2 Australia0000
14-2 Spain0000
14-6 India0000
14-2 Palestine0000
14-2 Jamaica0000

COMPANY AWARDS

Best Contact Center - Small (Inhouse)

Hong Kong

HKT
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[   ][   ][   ][   ][   ]

Turkey

Tofas Turk Otomobil Fabrikasi A.S.
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[   ][   ][   ][   ][   ]

Russia

Allsoft Ecommerce
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[   ][   ][   ][   ][   ]

Thailand

DKSH (Thailand) Limited
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[   ][   ][   ][   ][   ]


Best Contact Center - Medium (Inhouse)

Saudi Arabia

Bank Aljazira
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[   ][   ][   ][   ][   ]

Turkey

ENERJISA
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[   ][   ][   ][   ][   ]

Hong Kong

HSBC
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[   ][   ][   ][   ][   ]


Best Contact Center - Medium (Outsourced)

South Africa

Smollan
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[   ][   ][   ][   ][   ]

Turkey

Renault Dialog
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[   ][   ][   ][   ][   ]


Best Contact Center - Mega (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

China

HSBC
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[   ][   ][   ][   ][   ]


Best Contact Center - Mega (Outsourced)

Russia

Telecontact
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[   ][   ][   ][   ][   ]

Thailand

AIS Call Center
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]


Best Contact Center - Large (Inhouse)

Indonesia

PT. Telekomunikasi Indonesia
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[   ][   ][   ][   ][   ]


Best Contact Center - Large (Outsourced)

South Africa

Talksure
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[   ][   ][   ][   ][   ]

Saudi Arabia

Real Estate Development Fund
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[   ][   ][   ][   ][   ]


Best Emergency Services Center - (Inhouse)

Indonesia

Dinas Kominfo Pemerintah Kota Manado
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[   ][   ][   ][   ][   ]


Best Help Desk - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

United States

IGT USA
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[   ][   ][   ][   ][   ]

Saudi Arabia

Bank Aljazira
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[   ][   ][   ][   ][   ]

Indonesia

Indonesia Financial Services Authority
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]


Best Help Desk - (Outsourced)

Indonesia

Telkomsel
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[   ][   ][   ][   ][   ]


Best Public Services Center - (Inhouse)

Indonesia

Indonesia Financial Services Authority
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[   ][   ][   ][   ][   ]

Indonesia

Bank Indonesia
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[   ][   ][   ][   ][   ]

Indonesia

Dinas Kominfo Pemerintah Kota Manado
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[   ][   ][   ][   ][   ]


Best Public Services Center - (Outsourced)

China

GUANGZHOU PUBLIC SERVICE HOTLINE 12345
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[   ][   ][   ][   ][   ]


Best Customer Loyalty Program - (Inhouse)

Indonesia

PT. Telekomunikasi Indonesia
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[   ][   ][   ][   ][   ]


Best In Customer Service - Small (Inhouse)

Thailand

DKSH (Thailand) Limited
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[   ][   ][   ][   ][   ]

Turkey

Tofas Turk Otomobil Fabrikasi A.S.
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[   ][   ][   ][   ][   ]


Best In Customer Service - Medium (Inhouse)

Saudi Arabia

Bank Aljazira
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[   ][   ][   ][   ][   ]

Turkey

ENERJISA
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[   ][   ][   ][   ][   ]

Indonesia

PT Kereta Api Indonesia
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[   ][   ][   ][   ][   ]


Best In Customer Service - Medium (Outsourced)

Turkey

Renault Dialog
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[   ][   ][   ][   ][   ]

Saudi Arabia

GAZT
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[   ][   ][   ][   ][   ]


Best In Customer Service - Mega (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best In Customer Service - Mega (Outsourced)

Portugal

ManpowerGroup Solutions Portugal
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[   ][   ][   ][   ][   ]


Best In Customer Service - Large (Inhouse)

Indonesia

Tokopedia
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[   ][   ][   ][   ][   ]


Best In Customer Service - Large (Outsourced)

Philippines

Teleperformance Philippines & Samsung UK & Ireland
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[   ][   ][   ][   ][   ]

China

GUANGZHOU PUBLIC SERVICE HOTLINE 12345
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[   ][   ][   ][   ][   ]


Best Technology Innovation - Internal Solution - (Inhouse)

Indonesia

Tokopedia
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[   ][   ][   ][   ][   ]

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best Technology Innovation - Internal Solution - (Outsourced)

Indonesia

Ministry of Health Republic of Indonesia
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[   ][   ][   ][   ][   ]

Turkey

Renault Dialog
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[   ][   ][   ][   ][   ]

Japan

NTT Communications Corporation
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]


Best use of Self-service Technology - (Inhouse)

Indonesia

Tokopedia
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[   ][   ][   ][   ][   ]

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best use of Self-service Technology - (Outsourced)

Saudi Arabia

Real Estate Development Fund
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[   ][   ][   ][   ][   ]


Best use of Social Media in the Contact Center - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Hong Kong

HKT
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[   ][   ][   ][   ][   ]

Indonesia

Bank Indonesia
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[   ][   ][   ][   ][   ]


Best use of Social Media in the Contact Center - (Outsourced)

Turkey

Renault Dialog
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[   ][   ][   ][   ][   ]

Thailand

AIS Call Center
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[   ][   ][   ][   ][   ]


Best Community Spirit - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Indonesia

Tokopedia
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[   ][   ][   ][   ][   ]


Best Contact Center Design Award - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best Emergency Services Center - (Inhouse)

Indonesia

Dinas Kominfo Pemerintah Kota Manado
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[   ][   ][   ][   ][   ]


Best Home / Remote Agent Program - (Outsourced)

Japan

NTT Communications Corporation
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[   ][   ][   ][   ][   ]


Green Contact Center - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Indonesia

Bank Indonesia
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[   ][   ][   ][   ][   ]

Indonesia

Tokopedia
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[   ][   ][   ][   ][   ]


Best Direct Response Campaign - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Indonesia

Bank Indonesia
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[   ][   ][   ][   ][   ]


Best Incentive Scheme - (Inhouse)

Indonesia

Bank Indonesia
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[   ][   ][   ][   ][   ]

Hong Kong

HKT
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[   ][   ][   ][   ][   ]


Best Incentive Scheme - (Outsourced)

Russia

Telecontact
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]


Best Outbound Campaign - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Indonesia

Tokopedia
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[   ][   ][   ][   ][   ]

Portugal

NOS
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[   ][   ][   ][   ][   ]


Best Outbound Campaign - (Outsourced)

Saudi Arabia

GAZT
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[   ][   ][   ][   ][   ]

Portugal

ManpowerGroup Solutions Portugal
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[   ][   ][   ][   ][   ]


Best Outsourcing Partnership - (Outsourced)

Portugal

ManpowerGroup Solutions & Worten
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[   ][   ][   ][   ][   ]

Indonesia

PT VADS Indonesia & PT TOKOPEDIA
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Portugal

ManpowerGroup Solutions & NOWO
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Turkey

ERISIM CUSTOMER SERVICES INC. & ISBANK
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]


Best Recruitment Campaign - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Portugal

ManpowerGroup Solutions Portugal
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]


Best Sales Campaign - Inbound or Outbound - (Inhouse)

Hong Kong

HKT
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[   ][   ][   ][   ][   ]

Indonesia

PT. Bank Central Asia, Tbk
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]


Best Sales Campaign - Inbound or Outbound - (Outsourced)

Russia

Telecontact
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

INDIVIDUAL AWARDS

Best Analyst -

Indonesia

Noval Hidayatullah
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[   ][   ][   ][   ][   ]

Noval Hidayatullah - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Indonesia

Suryatiningsih
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Suryatiningsih - Bank Indonesia
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]


Best Contact Center Executive / Director - (Inhouse)

United Kingdom

Dave D'Arcy
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Dave D'Arcy - Vonage
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Hong Kong

Winnie Mak
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[   ][   ][   ][   ][   ]

Winnie Mak - HSBC
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Indonesia

Reni Septiana
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Reni Septiana - PT. Bank Central Asia, Tbk
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]


Best Contact Center Executive / Director - (Outsourced)

Portugal

Candido Ferreira
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[   ][   ][   ][   ][   ]

Candido Ferreira - ManpowerGroup Solutions Portugal
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[   ][   ][   ][   ][   ]


Best Contact Center Operational Manager - (Inhouse)

Indonesia

Charda
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[   ][   ][   ][   ][   ]

Charda - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best Contact Center Operational Manager - (Outsourced)

South Africa

Yuri Zager
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[   ][   ][   ][   ][   ]

Yuri Zager - Smollan
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[   ][   ][   ][   ][   ]

Portugal

Vitor Ribeiro
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[   ][   ][   ][   ][   ]

Vitor Ribeiro - ManpowerGroup Solutions Portugal
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[   ][   ][   ][   ][   ]


Best Contact Center Sales Professional - (Inhouse)

Hong Kong

Martin Li
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[   ][   ][   ][   ][   ]

Martin Li - HKT
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[   ][   ][   ][   ][   ]

Indonesia

Sadamsyah
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[   ][   ][   ][   ][   ]

Sadamsyah - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best Contact Center Sales Professional - (Outsourced)

Portugal

Guilherme Trindade
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[   ][   ][   ][   ][   ]

Guilherme Trindade - ManpowerGroup Solutions Portugal
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[   ][   ][   ][   ][   ]


Best Contact Center Supervisor - (Inhouse)

Indonesia

Arik Dediyono
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[   ][   ][   ][   ][   ]

Arik Dediyono - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best Contact Center Supervisor - (Outsourced)

Portugal

Bruno Vidinha
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[   ][   ][   ][   ][   ]

Bruno Vidinha - ManpowerGroup Solutions Portugal
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[   ][   ][   ][   ][   ]


Best Contact Center Support Professional - HR - (Inhouse)

Indonesia

Dameria Gultom
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[   ][   ][   ][   ][   ]

Dameria Gultom - PT. Bank Central Asia, Tbk
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Indonesia

Hertomi Ardian
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[   ][   ][   ][   ][   ]

Hertomi Ardian - Tokopedia
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[   ][   ][   ][   ][   ]


Best Contact Center Support Professional - IT - (Inhouse)

Indonesia

Andre
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[   ][   ][   ][   ][   ]

Andre - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Indonesia

Dwi Kurniawan
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[   ][   ][   ][   ][   ]

Dwi Kurniawan - Indonesia Financial Services Authority
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[   ][   ][   ][   ][   ]

Indonesia

Muhammad Hasyim
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

Muhammad Hasyim - Bank Indonesia
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[   ][   ][   ][   ][   ]


Best Contact Center Support Professional - IT - (Outsourced)

Indonesia

Muhammad Rifqi Thomi Faiz Hawari
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[   ][   ][   ][   ][   ]

Muhammad Rifqi Thomi Faiz Hawari - Telkomsel
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[   ][   ][   ][   ][   ]


Best Contact Center Support Professional - Workforce Planning - (Inhouse)

United States

Stephen McMahon
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[   ][   ][   ][   ][   ]

Stephen McMahon - IGT USA
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[   ][   ][   ][   ][   ]

Indonesia

Lisbeth Tampubolon
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[   ][   ][   ][   ][   ]

Lisbeth Tampubolon - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best Contact Center Support Professional - Workforce Planning - (Outsourced)

Indonesia

Robani Rachman Mustaqim
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[   ][   ][   ][   ][   ]

Robani Rachman Mustaqim - Telkomsel
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[   ][   ][   ][   ][   ]


Best Contact Center Trainer - (Inhouse)

Indonesia

Tiara Intifada
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[   ][   ][   ][   ][   ]

Tiara Intifada - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

United States

James Lombardi
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[   ][   ][   ][   ][   ]

James Lombardi - IGT USA
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[   ][   ][   ][   ][   ]


Best Contact Center Trainer - (Outsourced)

Indonesia

Agyl Bagus Herlambang
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[   ][   ][   ][   ][   ]

Agyl Bagus Herlambang - Telkomsel
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[   ][   ][   ][   ][   ]

Portugal

Sergio Santos
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[   ][   ][   ][   ][   ]

Sergio Santos - ManpowerGroup Solutions Portugal
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Best Customer Service Professional - (Inhouse)

Indonesia

Romandani Adyan
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Romandani Adyan - PT Kereta Api Indonesia
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Best Customer Service Professional - (Outsourced)

Portugal

Ines Alvaro
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Ines Alvaro - ManpowerGroup Solutions Portugal
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Best Project Manager - (Inhouse)

Hong Kong

Kim Chan
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Kim Chan - HKT
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Indonesia

Nathan Indrawan
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Nathan Indrawan - PT. Bank Central Asia, Tbk
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Best Project Manager - (Outsourced)

Portugal

Sérgio Plácido
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Sérgio Plácido - ManpowerGroup Solutions Portugal
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Best Sales Manager - (Inhouse)

Hong Kong

Vivien Lo
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Vivien Lo - HKT
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Indonesia

Nugroho Agung Prasetyo
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Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk
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Indonesia

Jayanti Zainal
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Jayanti Zainal - PT. Bank Central Asia, Tbk
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Best Sales Manager - (Outsourced)

Portugal

Ílidio Vieira
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Ílidio Vieira - ManpowerGroup Solutions Portugal
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Quality Auditor - (Inhouse)

Indonesia

Dumaria Ulina Gultom
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Dumaria Ulina Gultom - PT. Bank Central Asia, Tbk
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