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2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|
| 1 |  Indonesia | 82 | 18 | 2 | 102 |
| 2 |  Portugal | 17 | 7 | 1 | 25 |
| 3 |  Turkey | 6 | 6 | 0 | 12 |
| 4 |  South Africa | 7 | 1 | 0 | 8 |
| 5 |  Mexico | 4 | 0 | 0 | 4 |
| 5 |  Panama | 4 | 0 | 0 | 4 |
| 7 |  Hong Kong | 3 | 1 | 0 | 4 |
| 8 |  United States | 2 | 2 | 0 | 4 |
| 9 |  Saudi Arabia | 3 | 0 | 0 | 3 |
| 9 |  China | 3 | 0 | 0 | 3 |
COMPANY AWARDS| Best CX Branch / Retail Service | ||
 |  Indonesia PT. Bank Central Asia, Tbk  Mega (Inhouse) | |
| Best Organizational CX | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
|  Mexico Findasense  Small (Outsourced) | |
| Indonesia Mitracomm  & Tokopedia Large (Outsourced) | |
| Indonesia Bank Indonesia  Small (Government) | |
 | Indonesia Pertamina  Small (Government) | |
| Best Contact Center | ||
|  China HSBC  Small (Inhouse) | |
|  Saudi Arabia AL-TANFEETHI  Small (Outsourced) | |
| Indonesia Bank Indonesia Small (Government) | |
| Indonesia Pertamina Small (Government) | |
| Indonesia Blibli.com  Medium (Inhouse) | |
|  South Africa Ec3  Medium (Outsourced) | |
|  Turkey Pusula Call Center  & MEBIM Medium (Government) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| South Africa Multichoice South Africa  Mega (Outsourced) | |
|  Panama ONQ  Large (Outsourced) | |
|  Portugal ManpowerGroup Portugal  & Worten Large (Outsourced) | |
 | Portugal Manpower  & EDP Comercial Large (Outsourced) | |
| Indonesia PT PLN (Persero)  Large (Government) | |
| Best Help Desk | ||
| Indonesia Bank Negara Indonesia  Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Government) | |
| Best Public Services Center | ||
| Indonesia Bank Indonesia Small (Government) | |
| Indonesia Pertamina Small (Government) | |
| Best Customer Loyalty Program | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Pertamina Small (Government) | |
| Best In Customer Service | ||
| Saudi Arabia AL-TANFEETHI Small (Outsourced) | |
| Indonesia Bank Indonesia Small (Government) | |
|  United States Showdown Displays  Medium (Inhouse) | |
|  Hong Kong HSBC Medium (Inhouse) | |
| Portugal NOWO  Medium (Outsourced) | |
| Portugal Manpower & Continente Medium (Outsourced) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia IGT Solutions  & TokopediaMega (Inhouse) | |
| South Africa Multichoice South Africa Mega (Outsourced) | |
| Turkey Vodafone  Mega (Outsourced) | |
| Panama ONQ Large (Outsourced) | |
| Turkey Webhelp  & Pegasus Airlines Large (Outsourced) | |
| Indonesia PT PLN (Persero) Large (Government) | |
| Turkey Pusula Call Center & NVI ALO 199 Large (Government) | |
| Best Technology Innovation - Internal Solution | ||
| Indonesia Bank Indonesia Small (Government) | |
| Indonesia DBS Bank  Medium (Inhouse) | |
| Indonesia Blibli.com Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Turkey Vodafone Turkey  Mega (Inhouse) | |
| Portugal Intelcia  Mega (Outsourced) | |
| Hong Kong HSBC Large (Inhouse) | |
| Indonesia Mitracomm & TokopediaLarge (Outsourced) | |
| Best Technology Innovation Award Vendor - Self-service Solution | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best use of Self-service Technology | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia IGT Solutions & TokopediaLarge (Outsourced) | |
| Indonesia Pertamina Small (Government) | |
| Best Community Spirit | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Portugal Manpower Mega (Outsourced) | |
| Turkey Webhelp & Pegasus AirlinesLarge (Outsourced) | |
| Indonesia PT PLN (Persero) Large (Government) | |
| Indonesia Bank Indonesia Small (Government) | |
| Best Contact Center Design Award | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Negara Indonesia Large (Inhouse) | |
| Indonesia Blibli.com Medium (Inhouse) | |
| Portugal Teleperformance Portugal  Mega (Outsourced) | |
| Mexico Findasense Small (Outsourced) | |
| Best Employee Engagement | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Coca Cola Euro Pacific Partners Indonesia  Medium (Inhouse) | |
| Indonesia PT Bank BTPN Tbk  Medium (Inhouse) | |
| Indonesia Blibli.com Medium (Inhouse) | |
| Portugal ManpowerGroup Solutions Portugal Mega (Outsourced) | |
| Best Green Contact Center | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Home / Remote Agent Program | ||
| Indonesia DBS Bank Medium (Inhouse) | |
| Portugal Teleperformance Portugal Mega (Outsourced) | |
| Turkey Webhelp & Pegasus AirlinesLarge (Outsourced) | |
| Best use of Social Media in the Contact Center | ||
| Indonesia Blibli.com Medium (Inhouse) | |
| South Africa Ec3 Medium (Outsourced) | |
| Saudi Arabia AL-TANFEETHI Small (Outsourced) | |
| Turkey Webhelp & Stellantis Medium (Outsourced) | |
| Indonesia Bank Indonesia Small (Government) | |
| Indonesia Pertamina Small (Government) | |
| South Africa Multichoice South Africa Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Mitracomm & TokopediaMega (Outsourced) | |
| Turkey Webhelp & Pegasus AirlinesLarge (Outsourced) | |
| Indonesia PT PLN (Persero) Large (Government) | |
| Best Crisis Management Campaign | ||
| Indonesia Bank Negara Indonesia Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Mexico Findasense Small (Outsourced) | |
| Turkey Webhelp & StellantisMedium (Outsourced) | |
| Turkey Webhelp & Pegasus AirlinesLarge (Outsourced) | |
| Best Direct Response Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Government) | |
| Best Employee Wellness Program | ||
| Indonesia Bank Negara Indonesia Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Government) | |
| Portugal Teleperformance Portugal Mega (Outsourced) | |
| Best Improvement Award - External Consulting / Training Service | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Turkey Webhelp & Pegasus AirlinesLarge (Outsourced) | |
| Portugal Intelcia Mega (Outsourced) | |
| Portugal Teleperformance Portugal & Caixa Geral de Depositos Mega (Outsourced) | |
| Best Incentive Scheme | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Blibli.com Medium (Inhouse) | |
| Indonesia Bank Indonesia Small (Government) | |
| Best Outbound Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Portugal Intelcia & Altice Portugal Mega (Outsourced) | |
| Portugal ManpowerGroup Solutions Portugal Small (Outsourced) | |
| Best Outsourcing Partnership | ||
| Indonesia Mitracomm & PT. Bank Central Asia, TbkMega (Outsourced) | |
| Portugal Manpower & Sonae Group Mega (Outsourced) | |
| Best Recruitment Campaign | ||
| Indonesia Blibli.com Medium (Inhouse) | |
| Indonesia Bank Negara Indonesia Large (Inhouse) | |
| Portugal Teleperformance Portugal & Google Mega (Outsourced) | |
| Best Sales Campaign - Inbound or Outbound | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Coca Cola Euro Pacific Partners Indonesia Medium (Inhouse) | |
| Mexico Findasense & Grupo Bimbo Small (Outsourced) | |
| Portugal ManpowerGroup Solutions Portugal Medium (Outsourced) | |
| Indonesia PT PLN (Persero) Large (Government) | |
| Best Client / Account Management Team | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Customer Service Team | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best IT Team | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Quality Team | ||
| Indonesia Blibli.com Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Retention Team | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Sales Team | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Social Media Team | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Blibli.com Medium (Inhouse) | |
| Best VIP Service Team | ||
| Indonesia Blibli.com Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia IGT Solutions & TokopediaLarge (Outsourced) | |
INDIVIDUAL AWARDS| Best CX Champion | |||
| Hong Kong Roy KwongRoy Kwong - HSBC Medium (Inhouse) | ||
| Indonesia Clarissa LieClarissa Lie - Blibli.com Medium (Inhouse) | ||
| Indonesia Dameria GultomDameria Gultom - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Lisbeth TampubolonLisbeth Tampubolon - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Analyst | |||
| United States Zachary CarusoZachary Caruso - IGT USA  Medium (Inhouse) | ||
| Indonesia Muhamad SyofrinaldiMuhamad Syofrinaldi - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Dimitri Pratamaputera IrmanDimitri Pratamaputera Irman - Pertamina Small (Government) | ||
| Best Client Services Manager (Outsourced Services) | |||
| Indonesia Faldy YudyFaldy Yudy - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Portugal Silvana CampeloManpower Mega (Outsourced) | ||
| Best Contact Center Executive / Director | |||
| South Africa Marlon SamsonMarlon Samson - Multichoice South Africa Mega (Inhouse) | ||
| Indonesia Angela Wanodya SawangiAngela Wanodya Sawangi - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Panama Sean HammerleONQ Large (Outsourced) | ||
| Portugal Cristiana RodriguesCristiana Rodrigues - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Indonesia Saiful islamSaiful islam - Directorate General of Treasury  Small (Government) | ||
| Best Contact Center Operational Manager | |||
| Indonesia Hidayani HidayaniHidayani Hidayani - Bank Negara Indonesia Large (Inhouse) | ||
| Portugal Helder GamaHelder Gama - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Indonesia Ahmad YudistiraAhmad Yudistira - Pertamina Small (Government) | ||
| Best Contact Center Sales Professional | |||
| Indonesia Rini Ega MayantiRini Ega Mayanti - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Portugal Lorraynne MirandaManpowerGroup Portugal & Cetelem Mega (Outsourced) | ||
| Best Contact Center Supervisor | |||
| Indonesia Respati Lintang AviandaMitracomm & TokopediaLarge (Outsourced) | ||
| Indonesia AGI SUKMA HANDOKOAGI SUKMA HANDOKO - Pertamina Small (Government) | ||
| Best Contact Center Support Professional - HR | |||
| Indonesia Sadamsyah MartunusSadamsyah Martunus - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Contact Center Support Professional - IT | |||
| Indonesia Wennie ClarissaWennie Clarissa - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| Indonesia Sauma Adam SaputraSauma Adam Saputra - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| United States Cristina MerchesCristina Merches - IGT USA Medium (Inhouse) | ||
| Indonesia Kukuh Wahyu PrasetyoMitracomm & TokopediaLarge (Outsourced) | ||
| South Africa Raju ShokeenMultichoice SA Mega (Outsourced) | ||
| Best Contact Center Trainer | |||
| Indonesia Ignasius Suryo WibisonoIgnasius Suryo Wibisono - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| United States Alana GoodinsonAlana Goodinson - IGT USA Medium (Inhouse) | ||
| Panama Lucas FuentesONQ Large (Outsourced) | ||
| Best Customer Service Manager | |||
| Indonesia Alvine Stefan WidjajaAlvine Stefan Widjaja - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Kharisma Hilmi RasyidiMitracomm & TokopediaLarge (Outsourced) | ||
| South Africa Maria BradburyiSON Xperiences  & Multichoice SAMega (Outsourced) | ||
| Portugal Vitor RibeiroVitor Ribeiro - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Best Customer Service Professional | |||
| Hong Kong Ming YanMing Yan - HSBC Medium (Inhouse) | ||
| Indonesia Edwin JuniorEdwin Junior - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Fadil Mahetza HardantoMitracomm & TokopediaLarge (Outsourced) | ||
| Portugal Sara RamalhoManpowerGroup Portugal & WortenMega (Outsourced) | ||
| Indonesia Andi Fadhila ArvinAndi Fadhila Arvin - Pertamina Small (Government) | ||
| Best Project Manager | |||
| China Vicky LuoVicky Luo - HSBC Small (Inhouse) | ||
| Best Quality Auditor | |||
| Indonesia Romi Vander Hasiholan SIbaraniRomi Vander Hasiholan SIbarani - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Portugal Ana FelizardoAna Felizardo - ManpowerGroup Solutions Portugal Mega (Outsourced) | ||
| Best Sales Manager | |||
| China Ray RongRay Rong - HSBC Small (Inhouse) | ||
| Portugal Bruno VidinhaIntelcia & Altice PortugalMega (Outsourced) | ||
 | 3 |
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