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2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankCountryGoldSilverBronzeTotal
1 Indonesia82182102
2 Portugal177125
3 Turkey66012
4 South Africa7108
5 Hong Kong6107
6 Panama4004
6 Mexico4004
8 United States2204
9 Saudi Arabia3003

COMPANY AWARDS

Best CX Branch / Retail Service

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Organizational CX

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Mexico


Findasense
Small (Outsourced)

Indonesia


Mitracomm & Tokopedia

Large (Outsourced)

Indonesia


Bank Indonesia
Small (Government)

Indonesia


Pertamina
Small (Government)

Best Contact Center

Hong Kong


HSBC
Small (Inhouse)

Saudi Arabia


AL-TANFEETHI
Small (Outsourced)

Indonesia


Bank Indonesia
Small (Government)

Indonesia


Pertamina
Small (Government)

Indonesia


Blibli.com
Medium (Inhouse)

South Africa


Ec3
Medium (Outsourced)

Turkey


Pusula Customer Experience & MEBIM

Medium (Government)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

South Africa


Multichoice South Africa
Mega (Outsourced)

Portugal


ManpowerGroup Portugal & Worten

Mega (Outsourced)

Panama


ONQ
Large (Outsourced)

Portugal


Manpower & Worten

Large (Outsourced)

Indonesia


PT PLN (Persero)
Large (Government)

Best Help Desk

Indonesia


Bank Negara Indonesia
Large (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Bank Indonesia
Small (Government)

Best Public Services Center

Indonesia


Bank Indonesia
Small (Government)

Indonesia


Pertamina
Small (Government)

Best Customer Loyalty Program

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Pertamina
Small (Government)

Best In Customer Service

Saudi Arabia


AL-TANFEETHI
Small (Outsourced)

Indonesia


Bank Indonesia
Small (Government)

United States


Showdown Displays
Medium (Inhouse)

Hong Kong


HSBC
Medium (Inhouse)

Portugal


NOWO
Medium (Outsourced)

Portugal


Manpower

Medium (Outsourced)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


IGT Solutions & Tokopedia

Mega (Inhouse)

South Africa


Multichoice South Africa
Mega (Outsourced)

Turkey


Vodafone
Mega (Outsourced)

Panama


ONQ
Large (Outsourced)

Turkey


Webhelp + Concentrix & Pegasus Airlines

Large (Outsourced)

Indonesia


PT PLN (Persero)
Large (Government)

Turkey


Pusula Customer Experience

Large (Government)

Best Technology Innovation - Internal Solution

Indonesia


Bank Indonesia
Small (Government)

Indonesia


DBS Bank
Medium (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Turkey


Vodafone Turkey
Mega (Inhouse)

Portugal


Intelcia
Mega (Outsourced)

Hong Kong


HSBC
Large (Inhouse)

Indonesia


Mitracomm & Tokopedia

Large (Outsourced)

Best Technology Innovation Award Vendor - Self-service Solution

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best use of Self-service Technology

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


IGT Solutions & Tokopedia

Large (Outsourced)

Indonesia


Pertamina
Small (Government)

Best Community Spirit

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Portugal


Manpower
Mega (Outsourced)

Turkey


Webhelp + Concentrix & Pegasus Airlines

Large (Outsourced)

Indonesia


PT PLN (Persero)
Large (Government)

Indonesia


Bank Indonesia
Small (Government)

Best Contact Center Design Award

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Bank Negara Indonesia
Large (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Portugal


Teleperformance Portugal
Mega (Outsourced)

Mexico


Findasense
Small (Outsourced)

Best Employee Engagement

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Coca-Cola Europacific Partners Indonesia
Medium (Inhouse)

Indonesia


PT Bank BTPN Tbk
Medium (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Portugal


ManpowerGroup Solutions Portugal
Mega (Outsourced)

Best Green Contact Center

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Home / Remote Agent Program

Indonesia


DBS Bank
Medium (Inhouse)

Portugal


Teleperformance Portugal
Mega (Outsourced)

Turkey


Webhelp + Concentrix & Pegasus Airlines

Large (Outsourced)

Best use of Social Media in the Contact Center

Indonesia


Blibli.com
Medium (Inhouse)

South Africa


Ec3
Medium (Outsourced)

Saudi Arabia


AL-TANFEETHI
Small (Outsourced)

Turkey


Webhelp + Concentrix & Stellantis

Medium (Outsourced)

Indonesia


Bank Indonesia
Small (Government)

Indonesia


Pertamina
Small (Government)

South Africa


Multichoice South Africa
Mega (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Mitracomm & Tokopedia

Mega (Outsourced)

Turkey


Webhelp + Concentrix & Pegasus Airlines

Large (Outsourced)

Indonesia


PT PLN (Persero)
Large (Government)

Best Crisis Management Campaign

Indonesia


Bank Negara Indonesia
Large (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Mexico


Findasense
Small (Outsourced)

Turkey


Webhelp + Concentrix & Stellantis

Medium (Outsourced)

Turkey


Webhelp + Concentrix & Pegasus Airlines

Large (Outsourced)

Best Direct Response Campaign

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Bank Indonesia
Small (Government)

Best Employee Wellness Program

Indonesia


Bank Negara Indonesia
Large (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Bank Indonesia
Small (Government)

Portugal


Teleperformance Portugal
Mega (Outsourced)

Best Improvement Award - External Consulting / Training Service

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Turkey


Webhelp + Concentrix & Pegasus Airlines

Large (Outsourced)

Portugal


Intelcia
Mega (Outsourced)

Portugal


Teleperformance Portugal & Caixa Geral de Depositos

Mega (Outsourced)

Best Incentive Scheme

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


Bank Indonesia
Small (Government)

Best Outbound Campaign

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Portugal


Intelcia & Altice Portugal

Mega (Outsourced)

Portugal


ManpowerGroup Solutions Portugal
Small (Outsourced)

Best Outsourcing Partnership

Indonesia


Mitracomm & PT. Bank Central Asia, Tbk

Mega (Outsourced)

Portugal


Manpower & Sonae Group

Mega (Outsourced)

Best Recruitment Campaign

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


Bank Negara Indonesia
Large (Inhouse)

Portugal


Teleperformance Portugal & Google

Mega (Outsourced)

Best Sales Campaign - Inbound or Outbound

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Coca-Cola Europacific Partners Indonesia
Medium (Inhouse)

Mexico


Findasense & Grupo Bimbo

Small (Outsourced)

Portugal


ManpowerGroup Solutions Portugal
Medium (Outsourced)

Indonesia


PT PLN (Persero)
Large (Government)

Best Client / Account Management Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Customer Service Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best IT Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Quality Team

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Retention Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Sales Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Social Media Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Best VIP Service Team

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


IGT Solutions & Tokopedia

Large (Outsourced)

INDIVIDUAL AWARDS

Best CX Champion

Hong Kong

Roy Kwong
Roy Kwong - HSBC
Medium (Inhouse)

Indonesia

Clarissa Lie
Clarissa Lie - Blibli.com
Medium (Inhouse)

Indonesia

Dameria Gultom
Dameria Gultom - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia

Lisbeth Tampubolon
Lisbeth Tampubolon - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Analyst

United States

Zachary Caruso
Zachary Caruso - IGT USA
Medium (Inhouse)

Indonesia

Muhamad Syofrinaldi
Muhamad Syofrinaldi - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia

Dimitri Pratamaputera Irman
Dimitri Pratamaputera Irman - Pertamina
Small (Government)

Best Client Services Manager (Outsourced Services)

Indonesia

Faldy Yudy
Faldy Yudy - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Portugal

Silvana Campelo
Manpower
Mega (Outsourced)

Best Contact Center Executive / Director

South Africa

Marlon Samson
Marlon Samson - Multichoice South Africa
Mega (Inhouse)

Indonesia

Angela Wanodya Sawangi
Angela Wanodya Sawangi - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Panama

Sean Hammerle
ONQ
Large (Outsourced)

Portugal

Cristiana Rodrigues
Cristiana Rodrigues - ManpowerGroup Solutions Portugal
Mega (Outsourced)

Indonesia

Saiful islam
Saiful islam - Directorate General of Treasury
Small (Government)

Best Contact Center Operational Manager

Indonesia

Hidayani Hidayani
Hidayani Hidayani - Bank Negara Indonesia
Large (Inhouse)

Portugal

Helder Gama
Helder Gama - ManpowerGroup Solutions Portugal
Mega (Outsourced)

Indonesia

Ahmad Yudistira
Ahmad Yudistira - Pertamina
Small (Government)

Best Contact Center Sales Professional

Indonesia

Rini Ega Mayanti
Rini Ega Mayanti - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Portugal

Lorraynne Miranda
ManpowerGroup Portugal & Cetelem

Mega (Outsourced)

Best Contact Center Supervisor

Indonesia

Respati Lintang Avianda
Mitracomm & Tokopedia

Large (Outsourced)

Indonesia

AGI SUKMA HANDOKO
AGI SUKMA HANDOKO - Pertamina
Small (Government)

Best Contact Center Support Professional - HR

Indonesia

Sadamsyah Martunus
Sadamsyah Martunus - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Contact Center Support Professional - IT

Indonesia

Wennie Clarissa
Wennie Clarissa - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Contact Center Support Professional - Workforce Planning

Indonesia

Sauma Adam Saputra
Sauma Adam Saputra - PT. Bank Central Asia, Tbk
Mega (Inhouse)

United States

Cristina Merches
Cristina Merches - IGT USA
Medium (Inhouse)

Indonesia

Kukuh Wahyu Prasetyo
Mitracomm & Tokopedia

Large (Outsourced)

South Africa

Raju Shokeen
Multichoice SA
Mega (Outsourced)

Best Contact Center Trainer

Indonesia

Ignasius Suryo Wibisono
Ignasius Suryo Wibisono - PT. Bank Central Asia, Tbk
Mega (Inhouse)

United States

Alana Goodinson
Alana Goodinson - IGT USA
Medium (Inhouse)

Panama

Lucas Fuentes
ONQ
Large (Outsourced)

Best Customer Service Manager

Indonesia

Alvine Stefan Widjaja
Alvine Stefan Widjaja - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia

Kharisma Hilmi Rasyidi
Mitracomm & Tokopedia

Large (Outsourced)

South Africa

Maria Bradbury
iSON XPERIENCES & Multichoice SA

Mega (Outsourced)

Portugal

Vitor Ribeiro
Vitor Ribeiro - ManpowerGroup Solutions Portugal
Mega (Outsourced)

Best Customer Service Professional

Hong Kong

Ming Yan
Ming Yan - HSBC
Medium (Inhouse)

Indonesia

Edwin Junior
Edwin Junior - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia

Fadil Mahetza Hardanto
Mitracomm & Tokopedia

Large (Outsourced)

Portugal

Sara Ramalho
ManpowerGroup Portugal & Worten

Mega (Outsourced)

Indonesia

Andi Fadhila Arvin
Andi Fadhila Arvin - Pertamina
Small (Government)

Best Project Manager

China

Vicky Luo
Vicky Luo - HSBC
Small (Inhouse)

Best Quality Auditor

Indonesia

Romi Vander Hasiholan SIbarani
Romi Vander Hasiholan SIbarani - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Portugal

Ana Felizardo
Ana Felizardo - ManpowerGroup Solutions Portugal
Mega (Outsourced)

Best Sales Manager

China

Ray Rong
Ray Rong - HSBC
Small (Inhouse)

Portugal

Bruno Vidinha
Intelcia & Altice Portugal

Mega (Outsourced)
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