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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1417637
20 United States67114
3+1 Portugal4408
4+1 Canada4228
5+13 Turkey3115
6+4 United Kingdom3104
7+10 Japan3014
7+5 Singapore3014
90 Spain2103
10-7 Australia2013
11+2 Ukraine0303
12+2 Brazil0123
13New Brunei2002
14-8 South Africa0112
15+3 Malaysia1001
16+2 Ireland0000
16+2 Poland0000
16-9 Russia0000
16-2 Germany0000
16+2 Albania0000
16+2 Fiji0000
16-6 New Zealand0000
16+2 Hong Kong0000
16+2 China0000
16+2 Greece0000
160 India0000
16+2 Palestine0000
16+2 Jamaica0000
16-8 Saudi Arabia0000

COMPANY AWARDS

Best Contact Center - Small (Inhouse)

United Kingdom

Truphone

United States

Billtrust

Best Contact Center - Small (Outsourced)

Brunei

Comquest Sdn Bhd

Best Contact Center - Medium (Inhouse)

Canada

Desjardins

Spain

e-lacaixa

Australia

Bank of Queensland

Canada

Loyalty One

Best Contact Center - Medium (Outsourced)

Singapore

SingTel

Best Contact Center - Mega (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Ukraine

Kyivstar

Brazil

BT Call Center

Best Contact Center - Mega (Outsourced)

Malaysia

Vads Berhad

Portugal

Teleperformance Portugal

Best Contact Center - Large (Inhouse)

United States

Affinion Group

Indonesia

PT Bank Mandiri Persero Tbk

Turkey

Turk Ekonomi Bankasi

Best Contact Center - Large (Outsourced)

Singapore

Teledirect Pte Ltd

United Kingdom

Hinduja Global Solutions UK Ltd.

Best Help Desk -

Canada

Desjardins

United States

DHL

Indonesia

Bank Negara Indonesia

Best Customer Loyalty Program -

Portugal

NOS

Indonesia

PT XL Axiata, Tbk

Best In Customer Service - Small (Inhouse)

United Kingdom

Truphone

Best In Customer Service - Small (Outsourced)

Japan

NTT Marketing ACT Corporation

Best In Customer Service - Medium

Spain

e-lacaixa

Indonesia

Directorate General of Taxes

Indonesia

Bank Negara Indonesia

Brazil

Oi (telecommunications)

Canada

Loyalty One

Best In Customer Service - Mega (Inhouse)

Portugal

NOS

Indonesia

PT. Bank Central Asia, Tbk

Ukraine

Kyivstar

Australia

iiNet

Best In Customer Service - Mega (Outsourced)

Turkey

Turkcell Global Bilgi

Best In Customer Service - Large (Inhouse)

United States

Affinion Group

Indonesia

PT Bank Mandiri Persero Tbk

Japan

SMBC Nikko Securities Inc

Best In Customer Service - Large (Outsourced)

Indonesia

PT XL Axiata, Tbk

Canada

Blue Ocean Contact Centers

Best Technology Innovation - Internal Solution - Small

Brunei

Comquest Sdn Bhd

Best Technology Innovation - Internal Solution - Medium

Spain

e-lacaixa

United States

IGT

Best Technology Innovation - Internal Solution - Mega

Portugal

NOS

Indonesia

PT XL Axiata, Tbk

Best Technology Innovation - Internal Solution - Large

Turkey

Turk Ekonomi Bankasi

Indonesia

PT Bank Mandiri Persero Tbk

Best use of Self-service Technology -

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Bank Mandiri Persero Tbk

Best use of Social Media in the Contact Center -

Turkey

CMC - Customer Management Center

United States

Vivint

Indonesia

PT. Bank Central Asia, Tbk

Best Community Spirit -

United States

MassMutual

Indonesia

PT Bank Mandiri Persero Tbk

Best Contact Center Design Award -

Singapore

SingTel

Portugal

Teleperformance Portugal

Best Home / Remote Agent Program -

Australia

iiNet

Green Contact Center -

Canada

Loyalty One

Indonesia

PT. Bank Central Asia, Tbk

Best Direct Response Campaign -

Indonesia

PT XL Axiata, Tbk

Indonesia

PT Bank Mandiri Persero Tbk

Best Incentive Scheme -

United States

Affinion Group

Indonesia

PT Bank Mandiri Persero Tbk

Best Outbound Campaign -

Japan

SMBC Nikko Securities Inc

Turkey

DHL Express Turkey

South Africa

O'Keeffe & Swartz Consultants

Best Outsourcing Partnership -

United Kingdom

Concentrix & Cisco

United States

The Results Companies & Amway

Singapore

SingTel & Land Transport Authority of Singapore

Best Recruitment Campaign -

Canada

Blue Ocean Contact Centers

Australia

Future People

Portugal

Randstad Portugal

Best Sales Campaign - Inbound or Outbound -

Japan

SMBC Nikko Securities Inc

South Africa

O'Keeffe & Swartz Consultants

Brazil

Oi (telecommunications)

INDIVIDUAL AWARDS

Best Analyst -

Indonesia

Dorta Siagian - Bank Negara Indonesia

Canada

Najam Ahmed - Loyalty One

Best Contact Center Executive / Director -

Indonesia

Evi Riawati - PT Bank Mandiri Persero Tbk

Best Contact Center Operational Manager -

Portugal

Susana Silva - Randstad Portugal

Indonesia

Reni Septiana - PT. Bank Central Asia, Tbk

Canada

Jane Hayes - Loyalty One

Best Contact Center Sales Professional -

Indonesia

Purwantini Junianti - PT Bank Mandiri Persero Tbk

Indonesia

Dewi Anggraeni Oktavianti - PT Telkomunikasi Indonesia

Best Contact Center Supervisor -

Indonesia

Julian Michael Gerrads - PT. Bank Central Asia, Tbk

United States

Preston Algaier - Affinion Group

United States

Brian Halley - Affinion Group

Best Contact Center Support Professional - HR -

Indonesia

Ida Ayu Agung Intan Lestari - Bank Negara Indonesia

Ukraine

Svitlana Yurchuk - Adelina Holding LLC

Best Contact Center Support Professional - IT -

Indonesia

Jimmy Saputra - PT Bank Mandiri Persero Tbk

Best Contact Center Support Professional - Workforce Planning -

United States

Gregory PetitBon - Blue Cross Blue Shield of Rhode Island

Indonesia

Taufiq Satriyo Pradigdo - PT. Bank Central Asia, Tbk

Best Contact Center Trainer -

Indonesia

Mohd. Khais Raihan - PT Bank Mandiri Persero Tbk

United States

David DeAngelis - IGT

Indonesia

Franxis Erika Murtiasari - Directorate General of Taxes

Best Customer Service Professional -

United States

Jessica Reid - MassMutual

Indonesia

Jamal Misbah - Telkomsel

Indonesia

Selvi Khairuman - PT. Bank Central Asia, Tbk

South Africa

Dayyan Leach - Old Mutual

Best Project Manager -

Indonesia

Erich Sunarta - PT. Bank Central Asia, Tbk

Indonesia

Adelina . - PT Bank Mandiri Persero Tbk

Best Sales Manager -

Indonesia

Bambang Suryadi - PT. Bank Central Asia, Tbk

Portugal

Rui Silva - Randstad Portugal

Indonesia

Sri Sumari - PT Telkomunikasi Indonesia

Quality Auditor -

Indonesia

Firstianingsih Prabandari - PT. Bank Central Asia, Tbk

Ukraine

Elena Levchenko - Beeper Contact Center
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