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2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings |
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 14 | 17 | 6 | 37 |
| 2 | 0 |  United States | 6 | 7 | 1 | 14 |
| 3 | +1 |  Portugal | 4 | 4 | 0 | 8 |
| 4 | +1 |  Canada | 4 | 2 | 2 | 8 |
| 5 | +13 |  Turkey | 3 | 1 | 1 | 5 |
| 6 | +4 |  United Kingdom | 3 | 1 | 0 | 4 |
| 7 | +5 |  Singapore | 3 | 0 | 1 | 4 |
| 7 | +10 |  Japan | 3 | 0 | 1 | 4 |
| 9 | 0 |  Spain | 2 | 1 | 0 | 3 |
| 10 | -7 |  Australia | 2 | 0 | 1 | 3 |
| 11 | +2 |  Ukraine | 0 | 3 | 0 | 3 |
| 12 | +2 |  Brazil | 0 | 1 | 2 | 3 |
| 13 | New |  Brunei | 2 | 0 | 0 | 2 |
| 14 | -8 |  South Africa | 0 | 1 | 1 | 2 |
| 15 | +3 |  Malaysia | 1 | 0 | 0 | 1 |
| 16 | -6 |  New Zealand | 0 | 0 | 0 | 0 |
| 16 | +2 |  Palestine | 0 | 0 | 0 | 0 |
| 16 | +2 |  Poland | 0 | 0 | 0 | 0 |
| 16 | -9 |  Russia | 0 | 0 | 0 | 0 |
| 16 | -8 |  Saudi Arabia | 0 | 0 | 0 | 0 |
| 16 | +2 |  Ireland | 0 | 0 | 0 | 0 |
| 16 | +2 |  Jamaica | 0 | 0 | 0 | 0 |
| 16 | +2 |  China | 0 | 0 | 0 | 0 |
| 16 | +2 |  Fiji | 0 | 0 | 0 | 0 |
| 16 | -2 |  Germany | 0 | 0 | 0 | 0 |
| 16 | +2 |  Greece | 0 | 0 | 0 | 0 |
| 16 | +2 |  Hong Kong | 0 | 0 | 0 | 0 |
| 16 | 0 |  India | 0 | 0 | 0 | 0 |
| 16 | +2 |  Albania | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center | ||
 |  United Kingdom Truphone  | |
 |  United States Billtrust  | |
|  Brunei Comquest Sdn Bhd  | |
|  Canada Desjardins  | |
|  Spain e-lacaixa  | |
 |  Australia Bank of Queensland  | |
 | Canada Loyalty One  | |
|  Singapore SingTel  | |
|  Indonesia PT. Bank Central Asia, Tbk  | |
|  Ukraine Kyivstar  | |
|  Brazil BT Call Center  | |
|  Malaysia Vads Berhad  | |
|  Portugal Teleperformance Portugal  | |
| United States cxLoyalty Group  | |
| Indonesia PT Bank Mandiri Persero Tbk -tbk-largex2-logo.jpg){kind=logo} | |
|  Turkey Turk Ekonomi Bankasi  | |
| Singapore Teledirect Pte Ltd  | |
| United Kingdom Hinduja Global Solutions UK Ltd.  | |
| Best Help Desk | ||
| Canada Desjardins | |
| United States DHL  | |
| Indonesia Bank Negara Indonesia  | |
| Best Customer Loyalty Program | ||
| Portugal NOS  | |
| Indonesia PT XL Axiata, Tbk  | |
| Best In Customer Service | ||
| United Kingdom Truphone | |
|  Japan NTT Marketing ACT Corporation  | |
| Spain e-lacaixa | |
| Indonesia Directorate General of Taxes  | |
| Brazil Oi (telecommunications)  | |
| Canada Loyalty One | |
| Portugal NOS | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Australia iiNet  | |
| Ukraine Kyivstar | |
| Turkey Turkcell Global Bilgi  | |
| United States cxLoyalty Group | |
| Indonesia Bank Negara Indonesia | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Japan SMBC Nikko Securities Inc  | |
| Indonesia PT XL Axiata, Tbk | |
| Canada Blue Ocean Contact Centers  | |
| Best Technology Innovation - Internal Solution | ||
| Brunei Comquest Sdn Bhd | |
| Spain e-lacaixa | |
| United States IGT  | |
| Portugal NOS | |
| Indonesia PT XL Axiata, Tbk | |
| Turkey Turk Ekonomi Bankasi | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best use of Self-service Technology | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best Community Spirit | ||
| United States MassMutual  | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best Contact Center Design Award | ||
| Singapore SingTel | |
| Portugal Teleperformance Portugal | |
| Best Green Contact Center | ||
| Canada Loyalty One | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Home / Remote Agent Program | ||
| Australia iiNet | |
| Best use of Social Media in the Contact Center | ||
| Turkey CMC - Customer Management Center  | |
| United States Vivint  | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Direct Response Campaign | ||
| Indonesia PT XL Axiata, Tbk | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best Incentive Scheme | ||
| United States cxLoyalty Group | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best Outbound Campaign | ||
| Japan SMBC Nikko Securities Inc | |
| Turkey DHL Express Turkey  | |
|  South Africa O'Keeffe & Swartz Consultants  | |
| Best Outsourcing Partnership | ||
| United Kingdom Concentrix  & Cisco | |
| United States The Results Companies  & Amway | |
| Singapore SingTel & Land Transport Authority of Singapore | |
| Best Recruitment Campaign | ||
| Canada Blue Ocean Contact Centers | |
| Australia Future People  | |
| Portugal Randstad Portugal  | |
| Best Sales Campaign - Inbound or Outbound | ||
| Japan SMBC Nikko Securities Inc | |
| South Africa O'Keeffe & Swartz Consultants | |
| Brazil Oi (telecommunications) | |
INDIVIDUAL AWARDS| Best Analyst | |||
| Indonesia Dorta SiagianDorta Siagian - Bank Negara Indonesia | ||
| Canada Najam AhmedNajam Ahmed - Loyalty One | ||
| Best Contact Center Executive / Director | |||
| Indonesia Evi RiawatiEvi Riawati - PT Bank Mandiri Persero Tbk | ||
| Best Contact Center Operational Manager | |||
| Portugal Susana SilvaSusana Silva - Randstad Portugal | ||
| Indonesia Reni SeptianaReni Septiana - PT. Bank Central Asia, Tbk | ||
| Canada Jane HayesJane Hayes - Loyalty One | ||
| Best Contact Center Sales Professional | |||
| Indonesia Purwantini JuniantiPurwantini Junianti - PT Bank Mandiri Persero Tbk | ||
| Indonesia Dewi Anggraeni OktaviantiDewi Anggraeni Oktavianti - PT. Telekomunikasi Indonesia  | ||
| Best Contact Center Supervisor | |||
| Indonesia Julian Michael GerradsJulian Michael Gerrads - PT. Bank Central Asia, Tbk | ||
| United States Preston AlgaierPreston Algaier - cxLoyalty Group | ||
| United States Brian HalleyBrian Halley - cxLoyalty Group | ||
| Best Contact Center Support Professional - HR | |||
| Indonesia Ida Ayu Agung Intan LestariIda Ayu Agung Intan Lestari - Bank Negara Indonesia | ||
| Ukraine Svitlana YurchukSvitlana Yurchuk - Adelina Call Center  | ||
| Best Contact Center Support Professional - IT | |||
| Indonesia Jimmy SaputraJimmy Saputra - PT Bank Mandiri Persero Tbk | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| United States Gregory PetitBonGregory PetitBon - Blue Cross Blue Shield of Rhode Island  | ||
| Indonesia Taufiq Satriyo PradigdoTaufiq Satriyo Pradigdo - PT. Bank Central Asia, Tbk | ||
| Best Contact Center Trainer | |||
| Indonesia Mohd. Khais RaihanMohd. Khais Raihan - PT Bank Mandiri Persero Tbk | ||
| United States David DeAngelisDavid DeAngelis - IGT | ||
| Indonesia Franxis Erika MurtiasariFranxis Erika Murtiasari - Directorate General of Taxes | ||
| Best Customer Service Professional | |||
| United States Jessica ReidJessica Reid - MassMutual | ||
| Indonesia Jamal MisbahJamal Misbah - Telkomsel  | ||
| Indonesia Selvi KhairumanSelvi Khairuman - PT. Bank Central Asia, Tbk | ||
| South Africa Dayyan LeachDayyan Leach - Old Mutual  | ||
| Best Project Manager | |||
| Indonesia Erich SunartaErich Sunarta - PT. Bank Central Asia, Tbk | ||
| Indonesia Adelina .Adelina . - PT Bank Mandiri Persero Tbk | ||
| Best Quality Auditor | |||
| Indonesia Firstianingsih PrabandariFirstianingsih Prabandari - PT. Bank Central Asia, Tbk | ||
| Ukraine Elena LevchenkoElena Levchenko - VOXYS  | ||
| Best Sales Manager | |||
| Indonesia Bambang SuryadiBambang Suryadi - PT. Bank Central Asia, Tbk | ||
| Portugal Rui SilvaRui Silva - Randstad Portugal | ||
| Indonesia Sri SumariSri Sumari - PT. Telekomunikasi Indonesia | ||
 | 3 |
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