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World Rankings

Rank	Change	Country	Gold	Silver	Bronze	Total
1	0	Indonesia	14	17	6	37
2	0	United States	6	7	1	14
3	+1	Portugal	4	4	0	8
4	+1	Canada	4	2	2	8
5	+13	Turkey	3	1	1	5
6	+4	United Kingdom	3	1	0	4
7	+10	Japan	3	0	1	4
7	+5	Singapore	3	0	1	4
9	0	Spain	2	1	0	3
10	-7	Australia	2	0	1	3
11	+2	Ukraine	0	3	0	3
12	+2	Brazil	0	1	2	3
13	New	Brunei	2	0	0	2
14	-8	South Africa	0	1	1	2
15	+3	Malaysia	1	0	0	1
16	+2	Ireland	0	0	0	0
16	+2	Poland	0	0	0	0
16	-9	Russia	0	0	0	0
16	-2	Germany	0	0	0	0
16	+2	Albania	0	0	0	0
16	+2	Fiji	0	0	0	0
16	-6	New Zealand	0	0	0	0
16	+2	Hong Kong	0	0	0	0
16	+2	China	0	0	0	0
16	+2	Greece	0	0	0	0
16	0	India	0	0	0	0
16	+2	Palestine	0	0	0	0
16	+2	Jamaica	0	0	0	0
16	-8	Saudi Arabia	0	0	0	0

Award Categories:

Contact Center Awards

Best Contact Center
		Affinion Group Large (Inhouse) United States
		PT Bank Mandiri Persero Tbk Large (Inhouse) Indonesia
		Turk Ekonomi Bankasi Large (Inhouse) Turkey
		Teledirect Pte Ltd Large (Outsourced) Singapore
		Hinduja Global Solutions UK Ltd. Large (Outsourced) United Kingdom
		PT. Bank Central Asia, Tbk Mega (Inhouse) Indonesia
		Kyivstar Mega (Inhouse) Ukraine
		BT Call Center Mega (Inhouse) Brazil
		Vads Berhad Mega (Outsourced) Malaysia
		Teleperformance Portugal Mega (Outsourced) Portugal
		Desjardins Medium (Inhouse) Canada
		e-lacaixa Medium (Inhouse) Spain
		Bank of Queensland Medium (Inhouse) Australia
		Loyalty One Medium (Inhouse) Canada
		SingTel Medium (Outsourced) Singapore
		Truphone Small (Inhouse) United Kingdom
		Billtrust Small (Inhouse) United States
		Comquest Sdn Bhd Small (Outsourced) Brunei

Best Help Desk
		Desjardins Canada
		DHL United States
		Bank Negara Indonesia Indonesia

Best Analyst
			Dorta Siagian Bank Negara Indonesia Indonesia
			Najam Ahmed Loyalty One Canada

Best Contact Center Executive / Director
			Evi Riawati PT Bank Mandiri Persero Tbk Indonesia

Best Contact Center Operational Manager
			Susana Silva Randstad Portugal Portugal
			Reni Septiana PT. Bank Central Asia, Tbk Indonesia
			Jane Hayes Loyalty One Canada

Best Contact Center Sales Professional
			Purwantini Junianti PT Bank Mandiri Persero Tbk Indonesia
			Dewi Anggraeni Oktavianti PT Telkomunikasi Indonesia Indonesia

Best Contact Center Supervisor
			Julian Michael Gerrads PT. Bank Central Asia, Tbk Indonesia
			Preston Algaier Affinion Group United States
			Brian Halley Affinion Group United States

Best Contact Center Support Professional - HR
			Ida Ayu Agung Intan Lestari Bank Negara Indonesia Indonesia
			Svitlana Yurchuk Adelina Holding LLC Ukraine

Best Contact Center Support Professional - IT
			Jimmy Saputra PT Bank Mandiri Persero Tbk Indonesia

Best Contact Center Support Professional - Workforce Planning
			Gregory PetitBon Blue Cross Blue Shield of Rhode Island United States
			Taufiq Satriyo Pradigdo PT. Bank Central Asia, Tbk Indonesia

Best Contact Center Trainer
			Mohd. Khais Raihan PT Bank Mandiri Persero Tbk Indonesia
			David DeAngelis IGT United States
			Franxis Erika Murtiasari Directorate General of Taxes Indonesia

Best Customer Service Professional
			Jessica Reid MassMutual United States
			Jamal Misbah Telkomsel Indonesia
			Selvi Khairuman PT. Bank Central Asia, Tbk Indonesia
			Dayyan Leach Old Mutual South Africa

Best Project Manager
			Erich Sunarta PT. Bank Central Asia, Tbk Indonesia
			Adelina . PT Bank Mandiri Persero Tbk Indonesia

Best Sales Manager
			Bambang Suryadi PT. Bank Central Asia, Tbk Indonesia
			Rui Silva Randstad Portugal Portugal
			Sri Sumari PT Telkomunikasi Indonesia Indonesia

Quality Auditor
			Firstianingsih Prabandari PT. Bank Central Asia, Tbk Indonesia
			Elena Levchenko Beeper Contact Center Ukraine

Best Customer Loyalty Program
		NOS Portugal
		PT XL Axiata, Tbk Indonesia

Best In Customer Service
		Affinion Group Large (Inhouse) United States
		PT Bank Mandiri Persero Tbk Large (Inhouse) Indonesia
		SMBC Nikko Securities Inc Large (Inhouse) Japan
		PT XL Axiata, Tbk Large (Outsourced) Indonesia
		Blue Ocean Contact Centers Large (Outsourced) Canada
		NOS Mega (Inhouse) Portugal
		PT. Bank Central Asia, Tbk Mega (Inhouse) Indonesia
		iiNet Mega (Inhouse) Australia
		Kyivstar Mega (Inhouse) Ukraine
		Turkcell Global Bilgi Mega (Outsourced) Turkey
		e-lacaixa Medium Spain
		Directorate General of Taxes Medium Indonesia
		Bank Negara Indonesia Medium Indonesia
		Oi (telecommunications) Medium Brazil
		Loyalty One Medium Canada
		Truphone Small (Inhouse) United Kingdom
		NTT Marketing ACT Corporation Small (Outsourced) Japan

Best Technology Innovation - Internal Solution
		Turk Ekonomi Bankasi Large Turkey
		PT Bank Mandiri Persero Tbk Large Indonesia
		NOS Mega Portugal
		PT XL Axiata, Tbk Mega Indonesia
		e-lacaixa Medium Spain
		IGT Medium United States
		Comquest Sdn Bhd Small Brunei

Best use of Self-service Technology
		PT. Bank Central Asia, Tbk Indonesia
		PT Bank Mandiri Persero Tbk Indonesia

Best use of Social Media in the Contact Center
		CMC - Customer Management Center Turkey
		Vivint United States
		PT. Bank Central Asia, Tbk Indonesia

Best Community Spirit
		MassMutual United States
		PT Bank Mandiri Persero Tbk Indonesia

Best Contact Center Design Award
		SingTel Singapore
		Teleperformance Portugal Portugal

Best Home / Remote Agent Program
		iiNet Australia

Green Contact Center
		Loyalty One Canada
		PT. Bank Central Asia, Tbk Indonesia

Best Direct Response Campaign
		PT XL Axiata, Tbk Indonesia
		PT Bank Mandiri Persero Tbk Indonesia

Best Incentive Scheme
		Affinion Group United States
		PT Bank Mandiri Persero Tbk Indonesia

Best Outbound Campaign
		SMBC Nikko Securities Inc Japan
		DHL Express Turkey Turkey
		O'Keeffe & Swartz Consultants South Africa

Best Outsourcing Partnership
		Concentrix United Kingdom Cisco
		The Results Companies United States Amway
		SingTel Singapore Land Transport Authority of Singapore