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GO FOR GOLD!

17th ANNUAL GLOBAL AWARDS

Thank you for visiting the industry's most prestigious awards page.

We can keep you updated with news about awards. Please leave your information. Please keep me Updated click here

2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1417637
20 United States67114
3+1 Portugal4408
4+1 Canada4228
5+13 Turkey3115
6+4 United Kingdom3104
7+5 Singapore3014
7+10 Japan3014
90 Spain2103
10-7 Australia2013
11+2 Ukraine0303
12+2 Brazil0123
13New Brunei2002
14-8 South Africa0112
15+3 Malaysia1001
16-6 New Zealand0000
16+2 Palestine0000
16+2 Poland0000
16-9 Russia0000
16-8 Saudi Arabia0000
16+2 Ireland0000
16+2 Jamaica0000
16+2 China0000
16+2 Fiji0000
16-2 Germany0000
16+2 Greece0000
16+2 Hong Kong0000
160 India0000
16+2 Albania0000

COMPANY AWARDS

Best Contact Center

United Kingdom


Truphone

United States


Billtrust

Brunei


Comquest Sdn Bhd

Canada


Desjardins

Spain


e-lacaixa

Australia


Bank of Queensland

Canada


Loyalty One

Singapore


SingTel

Indonesia


PT. Bank Central Asia, Tbk

Ukraine


Kyivstar

Brazil


BT Call Center

Malaysia


Vads Berhad

Portugal


Teleperformance Portugal

United States


cxLoyalty Group

Indonesia


PT Bank Mandiri Persero Tbk

Turkey


Turk Ekonomi Bankasi

Singapore


Teledirect Pte Ltd

United Kingdom


Hinduja Global Solutions UK Ltd.

Best Help Desk

Canada


Desjardins

United States


DHL

Indonesia


Bank Negara Indonesia

Best Customer Loyalty Program

Portugal


NOS

Indonesia


PT XL Axiata, Tbk

Best In Customer Service

United Kingdom


Truphone

Japan


NTT Marketing ACT Corporation

Spain


e-lacaixa

Indonesia


Directorate General of Taxes

Brazil


Oi (telecommunications)

Canada


Loyalty One

Portugal


NOS

Indonesia


PT. Bank Central Asia, Tbk

Ukraine


Kyivstar

Australia


iiNet

Turkey


Turkcell Global Bilgi

United States


cxLoyalty Group

Indonesia


Bank Negara Indonesia

Indonesia


PT Bank Mandiri Persero Tbk

Japan


SMBC Nikko Securities Inc

Indonesia


PT XL Axiata, Tbk

Canada


Blue Ocean Contact Centers

Best Technology Innovation - Internal Solution

Brunei


Comquest Sdn Bhd

Spain


e-lacaixa

United States


IGT

Portugal


NOS

Indonesia


PT XL Axiata, Tbk

Turkey


Turk Ekonomi Bankasi

Indonesia


PT Bank Mandiri Persero Tbk

Best use of Self-service Technology

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


PT Bank Mandiri Persero Tbk

Best Community Spirit

United States


MassMutual

Indonesia


PT Bank Mandiri Persero Tbk

Best Contact Center Design Award

Singapore


SingTel

Portugal


Teleperformance Portugal

Best Home / Remote Agent Program

Australia


iiNet

Best use of Social Media in the Contact Center

Turkey


CMC - Customer Management Center

United States


Vivint

Indonesia


PT. Bank Central Asia, Tbk

Green Contact Center

Canada


Loyalty One

Indonesia


PT. Bank Central Asia, Tbk

Best Direct Response Campaign

Indonesia


PT XL Axiata, Tbk

Indonesia


PT Bank Mandiri Persero Tbk

Best Incentive Scheme

United States


cxLoyalty Group

Indonesia


PT Bank Mandiri Persero Tbk

Best Outbound Campaign

Japan


SMBC Nikko Securities Inc

Turkey


DHL Express Turkey

South Africa


O'Keeffe & Swartz Consultants

Best Outsourcing Partnership

United Kingdom


Concentrix & Cisco

United States


The Results Companies & Amway

Singapore


SingTel & Land Transport Authority of Singapore

Best Recruitment Campaign

Canada


Blue Ocean Contact Centers

Australia


Future People

Portugal


Randstad Portugal

Best Sales Campaign - Inbound or Outbound

Japan


SMBC Nikko Securities Inc

South Africa


O'Keeffe & Swartz Consultants

Brazil


Oi (telecommunications)

INDIVIDUAL AWARDS

Best Analyst

Indonesia

Dorta Siagian
Dorta Siagian - Bank Negara Indonesia

Canada

Najam Ahmed
Najam Ahmed - Loyalty One

Best Contact Center Executive / Director

Indonesia

Evi Riawati
Evi Riawati - PT Bank Mandiri Persero Tbk

Best Contact Center Operational Manager

Portugal

Susana Silva
Susana Silva - Randstad Portugal

Indonesia

Reni Septiana
Reni Septiana - PT. Bank Central Asia, Tbk

Canada

Jane Hayes
Jane Hayes - Loyalty One

Best Contact Center Sales Professional

Indonesia

Purwantini Junianti
Purwantini Junianti - PT Bank Mandiri Persero Tbk

Indonesia

Dewi Anggraeni Oktavianti
Dewi Anggraeni Oktavianti - PT. Telekomunikasi Indonesia

Best Contact Center Supervisor

Indonesia

Julian Michael Gerrads
Julian Michael Gerrads - PT. Bank Central Asia, Tbk

United States

Preston Algaier
Preston Algaier - cxLoyalty Group

United States

Brian Halley
Brian Halley - cxLoyalty Group

Best Contact Center Support Professional - HR

Indonesia

Ida Ayu Agung Intan Lestari
Ida Ayu Agung Intan Lestari - Bank Negara Indonesia

Ukraine

Svitlana Yurchuk
Svitlana Yurchuk - Adelina Call Center

Best Contact Center Support Professional - IT

Indonesia

Jimmy Saputra
Jimmy Saputra - PT Bank Mandiri Persero Tbk

Best Contact Center Support Professional - Workforce Planning

United States

Gregory PetitBon
Gregory PetitBon - Blue Cross Blue Shield of Rhode Island

Indonesia

Taufiq Satriyo Pradigdo
Taufiq Satriyo Pradigdo - PT. Bank Central Asia, Tbk

Best Contact Center Trainer

Indonesia

Mohd. Khais Raihan
Mohd. Khais Raihan - PT Bank Mandiri Persero Tbk

United States

David DeAngelis
David DeAngelis - IGT

Indonesia

Franxis Erika Murtiasari
Franxis Erika Murtiasari - Directorate General of Taxes

Best Customer Service Professional

United States

Jessica Reid
Jessica Reid - MassMutual

Indonesia

Jamal Misbah
Jamal Misbah - Telkomsel

Indonesia

Selvi Khairuman
Selvi Khairuman - PT. Bank Central Asia, Tbk

South Africa

Dayyan Leach
Dayyan Leach - Old Mutual

Best Project Manager

Indonesia

Erich Sunarta
Erich Sunarta - PT. Bank Central Asia, Tbk

Indonesia

Adelina .
Adelina . - PT Bank Mandiri Persero Tbk

Best Sales Manager

Indonesia

Bambang Suryadi
Bambang Suryadi - PT. Bank Central Asia, Tbk

Portugal

Rui Silva
Rui Silva - Randstad Portugal

Indonesia

Sri Sumari
Sri Sumari - PT. Telekomunikasi Indonesia

Quality Auditor

Indonesia

Firstianingsih Prabandari
Firstianingsih Prabandari - PT. Bank Central Asia, Tbk

Ukraine

Elena Levchenko
Elena Levchenko - Beeper Contact Center
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