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World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1417637
20 United States67114
3+1 Portugal4408
4+1 Canada4228
5+13 Turkey3115
6+4 United Kingdom3104
7+10 Japan3014
7+5 Singapore3014
90 Spain2103
10-7 Australia2013
11+2 Ukraine0303
12+2 Brazil0123
13New Brunei2002
14-8 South Africa0112
15+3 Malaysia1001
16+2 Ireland0000
16+2 Poland0000
16-9 Russia0000
16-2 Germany0000
16+2 Albania0000
16+2 Fiji0000
16-6 New Zealand0000
16+2 Hong Kong0000
16+2 China0000
16+2 Greece0000
160 India0000
16+2 Palestine0000
16+2 Jamaica0000
16-8 Saudi Arabia0000

COMPANY AWARDS

Best Contact Center

United Kingdom


Truphone
Small (Inhouse)

United States


Billtrust
Small (Inhouse)

Brunei


Comquest Sdn Bhd
Small (Outsourced)

Canada


Desjardins
Medium (Inhouse)

Spain


e-lacaixa
Medium (Inhouse)

Australia


Bank of Queensland
Medium (Inhouse)

Canada


Loyalty One
Medium (Inhouse)

Singapore


SingTel
Medium (Outsourced)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Ukraine


Kyivstar
Mega (Inhouse)

Brazil


BT Call Center
Mega (Inhouse)

Malaysia


Vads Berhad
Mega (Outsourced)

Portugal


Teleperformance Portugal
Mega (Outsourced)

United States


cxLoyalty Group
Large (Inhouse)

Indonesia


PT Bank Mandiri Persero Tbk
Large (Inhouse)

Turkey


Turk Ekonomi Bankasi
Large (Inhouse)

Singapore


Teledirect Pte Ltd
Large (Outsourced)

United Kingdom


Hinduja Global Solutions UK Ltd.
Large (Outsourced)

Best In Customer Service

United Kingdom


Truphone
Small (Inhouse)

Japan


NTT Marketing ACT Corporation
Small (Outsourced)

Portugal


NOS
Mega (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Australia


iiNet
Mega (Inhouse)

Ukraine


Kyivstar
Mega (Inhouse)

Turkey


Turkcell Global Bilgi
Mega (Outsourced)

United States


cxLoyalty Group
Large (Inhouse)

Indonesia


Bank Negara Indonesia
Large (Inhouse)

Indonesia


PT Bank Mandiri Persero Tbk
Large (Inhouse)

Japan


SMBC Nikko Securities Inc
Large (Inhouse)

Indonesia


PT XL Axiata, Tbk
Large (Outsourced)

Canada


Blue Ocean Contact Centers
Large (Outsourced)
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