2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
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Rank | Change | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|---|
1 | 0 | ![]() | 14 | 17 | 6 | 37 |
2 | 0 | ![]() | 6 | 7 | 1 | 14 |
3 | +1 | ![]() | 4 | 4 | 0 | 8 |
4 | +1 | ![]() | 4 | 2 | 2 | 8 |
5 | +13 | ![]() | 3 | 1 | 1 | 5 |
6 | +4 | ![]() | 3 | 1 | 0 | 4 |
7 | +10 | ![]() | 3 | 0 | 1 | 4 |
7 | +5 | ![]() | 3 | 0 | 1 | 4 |
9 | 0 | ![]() | 2 | 1 | 0 | 3 |
10 | -7 | ![]() | 2 | 0 | 1 | 3 |
11 | +2 | ![]() | 0 | 3 | 0 | 3 |
12 | +2 | ![]() | 0 | 1 | 2 | 3 |
13 | New | ![]() | 2 | 0 | 0 | 2 |
14 | -8 | ![]() | 0 | 1 | 1 | 2 |
15 | +3 | ![]() | 1 | 0 | 0 | 1 |
16 | +2 | ![]() | 0 | 0 | 0 | 0 |
16 | +2 | ![]() | 0 | 0 | 0 | 0 |
16 | -9 | ![]() | 0 | 0 | 0 | 0 |
16 | -2 | ![]() | 0 | 0 | 0 | 0 |
16 | +2 | ![]() | 0 | 0 | 0 | 0 |
16 | +2 | ![]() | 0 | 0 | 0 | 0 |
16 | -6 | ![]() | 0 | 0 | 0 | 0 |
16 | +2 | ![]() | 0 | 0 | 0 | 0 |
16 | +2 | ![]() | 0 | 0 | 0 | 0 |
16 | +2 | ![]() | 0 | 0 | 0 | 0 |
16 | 0 | ![]() | 0 | 0 | 0 | 0 |
16 | +2 | ![]() | 0 | 0 | 0 | 0 |
16 | +2 | ![]() | 0 | 0 | 0 | 0 |
16 | -8 | ![]() | 0 | 0 | 0 | 0 |
Best Contact Center - Small (Inhouse) | ||||||||||||
![]() | ![]() United Kingdom Truphone
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![]() | ![]() United States Billtrust
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Best Contact Center - Small (Outsourced) | ||||||||||||
![]() | ![]() Brunei Comquest Sdn Bhd
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Best Contact Center - Medium (Inhouse) | ||||||||||||
![]() | ![]() Canada Desjardins
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![]() | ![]() Spain e-lacaixa
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![]() | ![]() Australia Bank of Queensland
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![]() | ![]() Canada Loyalty One
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Best Contact Center - Medium (Outsourced) | ||||||||||||
![]() | ![]() Singapore SingTel
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Best Contact Center - Mega (Inhouse) | ||||||||||||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk
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![]() | ![]() Ukraine Kyivstar
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![]() | ![]() Brazil BT Call Center
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Best Contact Center - Mega (Outsourced) | ||||||||||||
![]() | ![]() Malaysia Vads Berhad
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![]() | ![]() Portugal Teleperformance Portugal
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Best Contact Center - Large (Inhouse) | ||||||||||||
![]() | ![]() United States cxLoyalty Group
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![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk
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![]() | ![]() Turkey Turk Ekonomi Bankasi
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Best Contact Center - Large (Outsourced) | ||||||||||||
![]() | ![]() Singapore Teledirect Pte Ltd
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![]() | ![]() United Kingdom Hinduja Global Solutions UK Ltd.
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Best Help Desk - | ||||||||||||
![]() | ![]() Canada Desjardins
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![]() | ![]() United States DHL
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![]() | ![]() Indonesia Bank Negara Indonesia
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Best Customer Loyalty Program - | ||||||||||||
![]() | ![]() Portugal NOS
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![]() | ![]() Indonesia PT XL Axiata, Tbk
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Best In Customer Service - Small (Inhouse) | ||||||||||||
![]() | ![]() United Kingdom Truphone
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Best In Customer Service - Small (Outsourced) | ||||||||||||
![]() | ![]() Japan NTT Marketing ACT Corporation
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Best In Customer Service - Medium | ||||||||||||
![]() | ![]() Spain e-lacaixa
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![]() | ![]() Indonesia Directorate General of Taxes
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![]() | ![]() Indonesia Bank Negara Indonesia
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![]() | ![]() Brazil Oi (telecommunications)
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![]() | ![]() Canada Loyalty One
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Best In Customer Service - Mega (Inhouse) | ||||||||||||
![]() | ![]() Portugal NOS
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![]() | ![]() Indonesia PT. Bank Central Asia, Tbk
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![]() | ![]() Ukraine Kyivstar
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![]() | ![]() Australia iiNet
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Best In Customer Service - Mega (Outsourced) | ||||||||||||
![]() | ![]() Turkey Turkcell Global Bilgi
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Best In Customer Service - Large (Inhouse) | ||||||||||||
![]() | ![]() United States cxLoyalty Group
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![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk
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![]() | ![]() Japan SMBC Nikko Securities Inc
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Best In Customer Service - Large (Outsourced) | ||||||||||||
![]() | ![]() Indonesia PT XL Axiata, Tbk
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![]() | ![]() Canada Blue Ocean Contact Centers
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Best Technology Innovation - Internal Solution - Small | ||||||||||||
![]() | ![]() Brunei Comquest Sdn Bhd
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Best Technology Innovation - Internal Solution - Medium | ||||||||||||
![]() | ![]() Spain e-lacaixa
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![]() | ![]() United States IGT
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Best Technology Innovation - Internal Solution - Mega | ||||||||||||
![]() | ![]() Portugal NOS
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![]() | ![]() Indonesia PT XL Axiata, Tbk
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Best Technology Innovation - Internal Solution - Large | ||||||||||||
![]() | ![]() Turkey Turk Ekonomi Bankasi
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![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk
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Best use of Self-service Technology - | ||||||||||||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk
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![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk
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Best Community Spirit - | ||||||||||||
![]() | ![]() United States MassMutual
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![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk
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Best Contact Center Design Award - | ||||||||||||
![]() | ![]() Singapore SingTel
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![]() | ![]() Portugal Teleperformance Portugal
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Best Home / Remote Agent Program - | ||||||||||||
![]() | ![]() Australia iiNet
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Best use of Social Media in the Contact Center - | ||||||||||||
![]() | ![]() Turkey CMC - Customer Management Center
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![]() | ![]() United States Vivint
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![]() | ![]() Indonesia PT. Bank Central Asia, Tbk
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Green Contact Center - | ||||||||||||
![]() | ![]() Canada Loyalty One
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![]() | ![]() Indonesia PT. Bank Central Asia, Tbk
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Best Direct Response Campaign - | ||||||||||||
![]() | ![]() Indonesia PT XL Axiata, Tbk
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![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk
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Best Incentive Scheme - | ||||||||||||
![]() | ![]() United States cxLoyalty Group
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![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk
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Best Outbound Campaign - | ||||||||||||
![]() | ![]() Japan SMBC Nikko Securities Inc
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![]() | ![]() Turkey DHL Express Turkey
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![]() | ![]() South Africa O'Keeffe & Swartz Consultants
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Best Outsourcing Partnership - | ||||||||||||
![]() | ![]() United Kingdom Concentrix![]()
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![]() | ![]() United States The Results Companies![]()
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![]() | ![]() Singapore SingTel![]()
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Best Recruitment Campaign - | ||||||||||||
![]() | ![]() Canada Blue Ocean Contact Centers
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![]() | ![]() Australia Future People
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![]() | ![]() Portugal Randstad Portugal
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Best Sales Campaign - Inbound or Outbound - | ||||||||||||
![]() | ![]() Japan SMBC Nikko Securities Inc
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![]() | ![]() South Africa O'Keeffe & Swartz Consultants
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![]() | ![]() Brazil Oi (telecommunications)
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Best Analyst - | |||||||||||||||||||||||
![]() | ![]() Indonesia Dorta Siagian
Dorta Siagian - Bank Negara Indonesia
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![]() | ![]() Canada Najam Ahmed
Najam Ahmed - Loyalty One
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Best Contact Center Executive / Director - | |||||||||||||||||||||||
![]() | ![]() Indonesia Evi Riawati
Evi Riawati - PT Bank Mandiri Persero Tbk
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Best Contact Center Operational Manager - | |||||||||||||||||||||||
![]() | ![]() Portugal Susana Silva
Susana Silva - Randstad Portugal
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![]() | ![]() Indonesia Reni Septiana
Reni Septiana - PT. Bank Central Asia, Tbk
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![]() | ![]() Canada Jane Hayes
Jane Hayes - Loyalty One
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Best Contact Center Sales Professional - | |||||||||||||||||||||||
![]() | ![]() Indonesia Purwantini Junianti
Purwantini Junianti - PT Bank Mandiri Persero Tbk
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![]() | ![]() Indonesia Dewi Anggraeni Oktavianti
Dewi Anggraeni Oktavianti - PT. Telekomunikasi Indonesia
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Best Contact Center Supervisor - | |||||||||||||||||||||||
![]() | ![]() Indonesia Julian Michael Gerrads
Julian Michael Gerrads - PT. Bank Central Asia, Tbk
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![]() | ![]() United States Preston Algaier
Preston Algaier - cxLoyalty Group
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![]() | ![]() United States Brian Halley
Brian Halley - cxLoyalty Group
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Best Contact Center Support Professional - HR - | |||||||||||||||||||||||
![]() | ![]() Indonesia Ida Ayu Agung Intan Lestari
Ida Ayu Agung Intan Lestari - Bank Negara Indonesia
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![]() | ![]() Ukraine Svitlana Yurchuk
Svitlana Yurchuk - Adelina Holding LLC
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Best Contact Center Support Professional - IT - | |||||||||||||||||||||||
![]() | ![]() Indonesia Jimmy Saputra
Jimmy Saputra - PT Bank Mandiri Persero Tbk
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Best Contact Center Support Professional - Workforce Planning - | |||||||||||||||||||||||
![]() | ![]() United States Gregory PetitBon
Gregory PetitBon - Blue Cross Blue Shield of Rhode Island
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![]() | ![]() Indonesia Taufiq Satriyo Pradigdo
Taufiq Satriyo Pradigdo - PT. Bank Central Asia, Tbk
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Best Contact Center Trainer - | |||||||||||||||||||||||
![]() | ![]() Indonesia Mohd. Khais Raihan
Mohd. Khais Raihan - PT Bank Mandiri Persero Tbk
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![]() | ![]() United States David DeAngelis
David DeAngelis - IGT
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![]() | ![]() Indonesia Franxis Erika Murtiasari
Franxis Erika Murtiasari - Directorate General of Taxes
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Best Customer Service Professional - | |||||||||||||||||||||||
![]() | ![]() United States Jessica Reid
Jessica Reid - MassMutual
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![]() | ![]() Indonesia Jamal Misbah
Jamal Misbah - Telkomsel
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![]() | ![]() Indonesia Selvi Khairuman
Selvi Khairuman - PT. Bank Central Asia, Tbk
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![]() | ![]() South Africa Dayyan Leach
Dayyan Leach - Old Mutual
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Best Project Manager - | |||||||||||||||||||||||
![]() | ![]() Indonesia Erich Sunarta
Erich Sunarta - PT. Bank Central Asia, Tbk
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![]() | ![]() Indonesia Adelina .
Adelina . - PT Bank Mandiri Persero Tbk
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Best Sales Manager - | |||||||||||||||||||||||
![]() | ![]() Indonesia Bambang Suryadi
Bambang Suryadi - PT. Bank Central Asia, Tbk
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![]() | ![]() Portugal Rui Silva
Rui Silva - Randstad Portugal
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![]() | ![]() Indonesia Sri Sumari
Sri Sumari - PT. Telekomunikasi Indonesia
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Quality Auditor - | |||||||||||||||||||||||
![]() | ![]() Indonesia Firstianingsih Prabandari
Firstianingsih Prabandari - PT. Bank Central Asia, Tbk
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![]() | ![]() Ukraine Elena Levchenko
Elena Levchenko - Beeper Contact Center
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