Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
slide6slide7slide8slide9slide10slide11

GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1417637
20 United States67114
3+1 Portugal4408
4+1 Canada4228
5+13 Turkey3115
6+4 United Kingdom3104
7+10 Japan3014
7+5 Singapore3014
90 Spain2103
10-7 Australia2013
11+2 Ukraine0303
12+2 Brazil0123
13New Brunei2002
14-8 South Africa0112
15+3 Malaysia1001
16+2 Ireland0000
16+2 Poland0000
16-9 Russia0000
16-2 Germany0000
16+2 Albania0000
16+2 Fiji0000
16-6 New Zealand0000
16+2 Hong Kong0000
16+2 China0000
16+2 Greece0000
160 India0000
16+2 Palestine0000
16+2 Jamaica0000
16-8 Saudi Arabia0000

Award Categories:

Contact Center Awards

Best Contact Center
Affinion Group
Large (Inhouse)
United States

PT Bank Mandiri Persero Tbk
Large (Inhouse)
Indonesia

Turk Ekonomi Bankasi
Large (Inhouse)
Turkey

Teledirect Pte Ltd
Large (Outsourced)
Singapore

Hinduja Global Solutions UK Ltd.
Large (Outsourced)
United Kingdom

PT. Bank Central Asia, Tbk
Mega (Inhouse)
Indonesia

Kyivstar
Mega (Inhouse)
Ukraine

BT Call Center
Mega (Inhouse)
Brazil

Vads Berhad
Mega (Outsourced)
Malaysia

Teleperformance Portugal
Mega (Outsourced)
Portugal

Desjardins
Medium (Inhouse)
Canada

e-lacaixa
Medium (Inhouse)
Spain

Bank of Queensland
Medium (Inhouse)
Australia

Loyalty One
Medium (Inhouse)
Canada

SingTel
Medium (Outsourced)
Singapore

Truphone
Small (Inhouse)
United Kingdom

Billtrust
Small (Inhouse)
United States

Comquest Sdn Bhd
Small (Outsourced)
Brunei


Best Help Desk
Desjardins
Canada

DHL
United States

Bank Negara Indonesia
Indonesia

Individual Awards

Best Analyst
Dorta Siagian
Bank Negara Indonesia
Indonesia

Najam Ahmed
Loyalty One
Canada


Best Contact Center Executive / Director
Evi Riawati
PT Bank Mandiri Persero Tbk
Indonesia


Best Contact Center Operational Manager
Susana Silva
Randstad Portugal
Portugal

Reni Septiana
PT. Bank Central Asia, Tbk
Indonesia

Jane Hayes
Loyalty One
Canada


Best Contact Center Sales Professional
Purwantini Junianti
PT Bank Mandiri Persero Tbk
Indonesia

Dewi Anggraeni Oktavianti
PT Telkomunikasi Indonesia
Indonesia


Best Contact Center Supervisor
Julian Michael Gerrads
PT. Bank Central Asia, Tbk
Indonesia

Preston Algaier
Affinion Group
United States

Brian Halley
Affinion Group
United States


Best Contact Center Support Professional - HR
Ida Ayu Agung Intan Lestari
Bank Negara Indonesia
Indonesia

Svitlana Yurchuk
Adelina Holding LLC
Ukraine


Best Contact Center Support Professional - IT
Jimmy Saputra
PT Bank Mandiri Persero Tbk
Indonesia


Best Contact Center Support Professional - Workforce Planning
Gregory PetitBon
Blue Cross Blue Shield of Rhode Island
United States

Taufiq Satriyo Pradigdo
PT. Bank Central Asia, Tbk
Indonesia


Best Contact Center Trainer
Mohd. Khais Raihan
PT Bank Mandiri Persero Tbk
Indonesia

David DeAngelis
IGT
United States

Franxis Erika Murtiasari
Directorate General of Taxes
Indonesia


Best Customer Service Professional
Jessica Reid
MassMutual
United States

Jamal Misbah
Telkomsel
Indonesia

Selvi Khairuman
PT. Bank Central Asia, Tbk
Indonesia

Dayyan Leach
Old Mutual
South Africa


Best Project Manager
Erich Sunarta
PT. Bank Central Asia, Tbk
Indonesia

Adelina .
PT Bank Mandiri Persero Tbk
Indonesia


Best Sales Manager
Bambang Suryadi
PT. Bank Central Asia, Tbk
Indonesia

Rui Silva
Randstad Portugal
Portugal

Sri Sumari
PT Telkomunikasi Indonesia
Indonesia


Quality Auditor
Firstianingsih Prabandari
PT. Bank Central Asia, Tbk
Indonesia

Elena Levchenko
Beeper Contact Center
Ukraine

Customer Service Awards

Best Customer Loyalty Program
NOS
Portugal

PT XL Axiata, Tbk
Indonesia


Best In Customer Service
Affinion Group
Large (Inhouse)
United States

PT Bank Mandiri Persero Tbk
Large (Inhouse)
Indonesia

SMBC Nikko Securities Inc
Large (Inhouse)
Japan

PT XL Axiata, Tbk
Large (Outsourced)
Indonesia

Blue Ocean Contact Centers
Large (Outsourced)
Canada

NOS
Mega (Inhouse)
Portugal

PT. Bank Central Asia, Tbk
Mega (Inhouse)
Indonesia

Kyivstar
Mega (Inhouse)
Ukraine

iiNet
Mega (Inhouse)
Australia

Turkcell Global Bilgi
Mega (Outsourced)
Turkey

e-lacaixa
Medium
Spain

Directorate General of Taxes
Medium
Indonesia

Bank Negara Indonesia
Medium
Indonesia

Oi (telecommunications)
Medium
Brazil

Loyalty One
Medium
Canada

Truphone
Small (Inhouse)
United Kingdom

NTT Marketing ACT Corporation
Small (Outsourced)
Japan

Technology Awards

Best Technology Innovation - Internal Solution
Turk Ekonomi Bankasi
Large
Turkey

PT Bank Mandiri Persero Tbk
Large
Indonesia

NOS
Mega
Portugal

PT XL Axiata, Tbk
Mega
Indonesia

e-lacaixa
Medium
Spain

IGT
Medium
United States

Comquest Sdn Bhd
Small
Brunei


Best use of Self-service Technology
PT. Bank Central Asia, Tbk
Indonesia

PT Bank Mandiri Persero Tbk
Indonesia


Best use of Social Media in the Contact Center
CMC - Customer Management Center
Turkey

Vivint
United States

PT. Bank Central Asia, Tbk
Indonesia

Organization Awards

Best Community Spirit
MassMutual
United States

PT Bank Mandiri Persero Tbk
Indonesia


Best Contact Center Design Award
SingTel
Singapore

Teleperformance Portugal
Portugal


Best Home / Remote Agent Program
iiNet
Australia


Green Contact Center
Loyalty One
Canada

PT. Bank Central Asia, Tbk
Indonesia

Strategic Awards

Best Direct Response Campaign
PT XL Axiata, Tbk
Indonesia

PT Bank Mandiri Persero Tbk
Indonesia


Best Incentive Scheme
Affinion Group
United States

PT Bank Mandiri Persero Tbk
Indonesia


Best Outbound Campaign
SMBC Nikko Securities Inc
Japan

DHL Express Turkey
Turkey

O'Keeffe & Swartz Consultants
South Africa


Best Outsourcing Partnership
Concentrix
United Kingdom


Cisco


The Results Companies
United States


Amway


SingTel
Singapore


Land Transport Authority of Singapore


Best Recruitment Campaign
Blue Ocean Contact Centers
Canada

Future People
Australia

Randstad Portugal
Portugal


Best Sales Campaign - Inbound or Outbound
SMBC Nikko Securities Inc
Japan

O'Keeffe & Swartz Consultants
South Africa

Oi (telecommunications)
Brazil

both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =