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16th ANNUAL GLOBAL AWARDS

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customer experience
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2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1417637
20 United States67114
3+1 Portugal4408
4+1 Canada4228
5+13 Turkey3115
6+4 United Kingdom3104
7+10 Japan3014
7+5 Singapore3014
90 Spain2103
10-7 Australia2013
11+2 Ukraine0303
12+2 Brazil0123
13New Brunei2002
14-8 South Africa0112
15+3 Malaysia1001
16+2 Ireland0000
16+2 Poland0000
16-9 Russia0000
16-2 Germany0000
16+2 Albania0000
16+2 Fiji0000
16-6 New Zealand0000
16+2 Hong Kong0000
16+2 China0000
16+2 Greece0000
160 India0000
16+2 Palestine0000
16+2 Jamaica0000
16-8 Saudi Arabia0000

COMPANY AWARDS

Best Contact Center - Small (Inhouse)

United Kingdom

Truphone
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[   ][   ][   ][   ][   ]

United States

Billtrust
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[   ][   ][   ][   ][   ]


Best Contact Center - Small (Outsourced)

Brunei

Comquest Sdn Bhd
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[   ][   ][   ][   ][   ]


Best Contact Center - Medium (Inhouse)

Canada

Desjardins
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[   ][   ][   ][   ][   ]

Spain

e-lacaixa
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[   ][   ][   ][   ][   ]

Australia

Bank of Queensland
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[   ][   ][   ][   ][   ]

Canada

Loyalty One
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[   ][   ][   ][   ][   ]


Best Contact Center - Medium (Outsourced)

Singapore

SingTel
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[   ][   ][   ][   ][   ]


Best Contact Center - Mega (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Ukraine

Kyivstar
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[   ][   ][   ][   ][   ]

Brazil

BT Call Center
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[   ][   ][   ][   ][   ]


Best Contact Center - Mega (Outsourced)

Malaysia

Vads Berhad
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[   ][   ][   ][   ][   ]

Portugal

Teleperformance Portugal
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[   ][   ][   ][   ][   ]


Best Contact Center - Large (Inhouse)

United States

cxLoyalty Group
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[   ][   ][   ][   ][   ]

Indonesia

PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]

Turkey

Turk Ekonomi Bankasi
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[   ][   ][   ][   ][   ]


Best Contact Center - Large (Outsourced)

Singapore

Teledirect Pte Ltd
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[   ][   ][   ][   ][   ]

United Kingdom

Hinduja Global Solutions UK Ltd.
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[   ][   ][   ][   ][   ]


Best Help Desk -

Canada

Desjardins
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[   ][   ][   ][   ][   ]

United States

DHL
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[   ][   ][   ][   ][   ]

Indonesia

Bank Negara Indonesia
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[   ][   ][   ][   ][   ]


Best Customer Loyalty Program -

Portugal

NOS
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[   ][   ][   ][   ][   ]

Indonesia

PT XL Axiata, Tbk
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[   ][   ][   ][   ][   ]


Best In Customer Service - Small (Inhouse)

United Kingdom

Truphone
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[   ][   ][   ][   ][   ]


Best In Customer Service - Small (Outsourced)

Japan

NTT Marketing ACT Corporation
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[   ][   ][   ][   ][   ]


Best In Customer Service - Medium

Spain

e-lacaixa
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[   ][   ][   ][   ][   ]

Indonesia

Directorate General of Taxes
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[   ][   ][   ][   ][   ]

Indonesia

Bank Negara Indonesia
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[   ][   ][   ][   ][   ]

Brazil

Oi (telecommunications)
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[   ][   ][   ][   ][   ]

Canada

Loyalty One
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[   ][   ][   ][   ][   ]


Best In Customer Service - Mega (Inhouse)

Portugal

NOS
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[   ][   ][   ][   ][   ]

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Ukraine

Kyivstar
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[   ][   ][   ][   ][   ]

Australia

iiNet
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[   ][   ][   ][   ][   ]


Best In Customer Service - Mega (Outsourced)

Turkey

Turkcell Global Bilgi
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[   ][   ][   ][   ][   ]


Best In Customer Service - Large (Inhouse)

United States

cxLoyalty Group
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[   ][   ][   ][   ][   ]

Indonesia

PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]

Japan

SMBC Nikko Securities Inc
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[   ][   ][   ][   ][   ]


Best In Customer Service - Large (Outsourced)

Indonesia

PT XL Axiata, Tbk
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[   ][   ][   ][   ][   ]

Canada

Blue Ocean Contact Centers
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[   ][   ][   ][   ][   ]


Best Technology Innovation - Internal Solution - Small

Brunei

Comquest Sdn Bhd
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[   ][   ][   ][   ][   ]


Best Technology Innovation - Internal Solution - Medium

Spain

e-lacaixa
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[   ][   ][   ][   ][   ]

United States

IGT
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[   ][   ][   ][   ][   ]


Best Technology Innovation - Internal Solution - Mega

Portugal

NOS
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[   ][   ][   ][   ][   ]

Indonesia

PT XL Axiata, Tbk
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[   ][   ][   ][   ][   ]


Best Technology Innovation - Internal Solution - Large

Turkey

Turk Ekonomi Bankasi
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[   ][   ][   ][   ][   ]

Indonesia

PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]


Best use of Self-service Technology -

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Indonesia

PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]


Best Community Spirit -

United States

MassMutual
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[   ][   ][   ][   ][   ]

Indonesia

PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]


Best Contact Center Design Award -

Singapore

SingTel
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[   ][   ][   ][   ][   ]

Portugal

Teleperformance Portugal
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[   ][   ][   ][   ][   ]


Best Home / Remote Agent Program -

Australia

iiNet
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[   ][   ][   ][   ][   ]


Best use of Social Media in the Contact Center -

Turkey

CMC - Customer Management Center
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[   ][   ][   ][   ][   ]

United States

Vivint
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[   ][   ][   ][   ][   ]

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Green Contact Center -

Canada

Loyalty One
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[   ][   ][   ][   ][   ]

Indonesia

PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best Direct Response Campaign -

Indonesia

PT XL Axiata, Tbk
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[   ][   ][   ][   ][   ]

Indonesia

PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]


Best Incentive Scheme -

United States

cxLoyalty Group
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[   ][   ][   ][   ][   ]

Indonesia

PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]


Best Outbound Campaign -

Japan

SMBC Nikko Securities Inc
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[   ][   ][   ][   ][   ]

Turkey

DHL Express Turkey
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[   ][   ][   ][   ][   ]

South Africa

O'Keeffe & Swartz Consultants
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[   ][   ][   ][   ][   ]


Best Outsourcing Partnership -

United Kingdom

Concentrix & Cisco
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[   ][   ][   ][   ][   ]

United States

The Results Companies & Amway
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[   ][   ][   ][   ][   ]

Singapore

SingTel & Land Transport Authority of Singapore
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[   ][   ][   ][   ][   ]


Best Recruitment Campaign -

Canada

Blue Ocean Contact Centers
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[   ][   ][   ][   ][   ]

Australia

Future People
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[   ][   ][   ][   ][   ]

Portugal

Randstad Portugal
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[   ][   ][   ][   ][   ]


Best Sales Campaign - Inbound or Outbound -

Japan

SMBC Nikko Securities Inc
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[   ][   ][   ][   ][   ]

South Africa

O'Keeffe & Swartz Consultants
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[   ][   ][   ][   ][   ]

Brazil

Oi (telecommunications)
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[   ][   ][   ][   ][   ]

INDIVIDUAL AWARDS

Best Analyst -

Indonesia

Dorta Siagian
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[   ][   ][   ][   ][   ]

Dorta Siagian - Bank Negara Indonesia
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[   ][   ][   ][   ][   ]

Canada

Najam Ahmed
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[   ][   ][   ][   ][   ]

Najam Ahmed - Loyalty One
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[   ][   ][   ][   ][   ]


Best Contact Center Executive / Director -

Indonesia

Evi Riawati
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[   ][   ][   ][   ][   ]

Evi Riawati - PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]


Best Contact Center Operational Manager -

Portugal

Susana Silva
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[   ][   ][   ][   ][   ]

Susana Silva - Randstad Portugal
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[   ][   ][   ][   ][   ]

Indonesia

Reni Septiana
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[   ][   ][   ][   ][   ]

Reni Septiana - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Canada

Jane Hayes
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[   ][   ][   ][   ][   ]

Jane Hayes - Loyalty One
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[   ][   ][   ][   ][   ]


Best Contact Center Sales Professional -

Indonesia

Purwantini Junianti
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[   ][   ][   ][   ][   ]

Purwantini Junianti - PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]

Indonesia

Dewi Anggraeni Oktavianti
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[   ][   ][   ][   ][   ]

Dewi Anggraeni Oktavianti - PT. Telekomunikasi Indonesia
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[   ][   ][   ][   ][   ]


Best Contact Center Supervisor -

Indonesia

Julian Michael Gerrads
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[   ][   ][   ][   ][   ]

Julian Michael Gerrads - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

United States

Preston Algaier
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[   ][   ][   ][   ][   ]

Preston Algaier - cxLoyalty Group
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[   ][   ][   ][   ][   ]

United States

Brian Halley
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[   ][   ][   ][   ][   ]

Brian Halley - cxLoyalty Group
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[   ][   ][   ][   ][   ]


Best Contact Center Support Professional - HR -

Indonesia

Ida Ayu Agung Intan Lestari
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[   ][   ][   ][   ][   ]

Ida Ayu Agung Intan Lestari - Bank Negara Indonesia
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[   ][   ][   ][   ][   ]

Ukraine

Svitlana Yurchuk
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[   ][   ][   ][   ][   ]

Svitlana Yurchuk - Adelina Holding LLC
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[   ][   ][   ][   ][   ]


Best Contact Center Support Professional - IT -

Indonesia

Jimmy Saputra
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[   ][   ][   ][   ][   ]

Jimmy Saputra - PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]


Best Contact Center Support Professional - Workforce Planning -

United States

Gregory PetitBon
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[   ][   ][   ][   ][   ]

Gregory PetitBon - Blue Cross Blue Shield of Rhode Island
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[   ][   ][   ][   ][   ]

Indonesia

Taufiq Satriyo Pradigdo
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[   ][   ][   ][   ][   ]

Taufiq Satriyo Pradigdo - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]


Best Contact Center Trainer -

Indonesia

Mohd. Khais Raihan
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[   ][   ][   ][   ][   ]

Mohd. Khais Raihan - PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]

United States

David DeAngelis
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[   ][   ][   ][   ][   ]

David DeAngelis - IGT
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[   ][   ][   ][   ][   ]

Indonesia

Franxis Erika Murtiasari
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[   ][   ][   ][   ][   ]

Franxis Erika Murtiasari - Directorate General of Taxes
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[   ][   ][   ][   ][   ]


Best Customer Service Professional -

United States

Jessica Reid
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[   ][   ][   ][   ][   ]

Jessica Reid - MassMutual
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[   ][   ][   ][   ][   ]

Indonesia

Jamal Misbah
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[   ][   ][   ][   ][   ]

Jamal Misbah - Telkomsel
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[   ][   ][   ][   ][   ]

Indonesia

Selvi Khairuman
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[   ][   ][   ][   ][   ]

Selvi Khairuman - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

South Africa

Dayyan Leach
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[   ][   ][   ][   ][   ]

Dayyan Leach - Old Mutual
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[   ][   ][   ][   ][   ]


Best Project Manager -

Indonesia

Erich Sunarta
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[   ][   ][   ][   ][   ]

Erich Sunarta - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Indonesia

Adelina .
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[   ][   ][   ][   ][   ]

Adelina . - PT Bank Mandiri Persero Tbk
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[   ][   ][   ][   ][   ]


Best Sales Manager -

Indonesia

Bambang Suryadi
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[   ][   ][   ][   ][   ]

Bambang Suryadi - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Portugal

Rui Silva
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[   ][   ][   ][   ][   ]

Rui Silva - Randstad Portugal
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[   ][   ][   ][   ][   ]

Indonesia

Sri Sumari
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[   ][   ][   ][   ][   ]

Sri Sumari - PT. Telekomunikasi Indonesia
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[   ][   ][   ][   ][   ]


Quality Auditor -

Indonesia

Firstianingsih Prabandari
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[   ][   ][   ][   ][   ]

Firstianingsih Prabandari - PT. Bank Central Asia, Tbk
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[   ][   ][   ][   ][   ]

Ukraine

Elena Levchenko
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[   ][   ][   ][   ][   ]

Elena Levchenko - Beeper Contact Center
NOMINEEANNOUNCEWIN SLCOMPLETEADD TO AM
[   ][   ][   ][   ][   ]

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