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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

Past Winners

 

Over the years thousands of entrants have competed and every year we recognise the best in 3 different regions of the World and the Best in the World! 

To see a list of winners in the last 3 years of the competition, by region or Best in the World for that year, select the year and region from the links below 

Click here to enter the 2020 awards now

Past Winners

Over the years thousands of entrants have competed and every year we recognise the best in 3 different regions of the World and the Best in the World!
To see a list of winners in the last 3 years of the competition, by region or Best in the World for that year, select the year and region from the links below

Best in Asia Pacific 

2019

2018

2017

Best in Europe, Middle East & Africa

2019

2018

2017

Best in North & South Americas

2019

2018

2017

Best in the World!

2018

2017

2016


To access all winners over the past 11 years use the selection options below. To see which country has the most winners in these global awards reference the chart below. Note if a country does not show in the list it means that they have not won any recent awards with ContactCenterWorld.com! 

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia188531
2+1 United States89118
3+2 Portugal6309
4+3 Turkey6028
5-3 South Africa4318
6+5 Japan1506
7-3 Malaysia2204
7+7 Russia2204
9+2 Saudi Arabia3003
10New Philippines1102
11-3 Czech Republic0022
12+2 New Zealand0101
13+1 Hong Kong0000
13+1 Fiji0000
13+1 Brunei0000
13+1 Albania0000
13+1 Singapore0000
13-4 Australia0000
13+1 China0000
13+1 Greece0000
13+1 Spain0000
13+1 India0000
13+1 Palestine0000
13+1 Jamaica0000
13+1 Germany0000
13+1 Brazil0000
13+1 Ireland0000
13+1 Poland0000
130 Ukraine0000
13-7 Canada0000
13-4 United Kingdom0000

Award Categories:

Contact Center Awards

Best Contact Center
Measat Broadcast Network
Large (Inhouse)
Malaysia

MassMutual
Large (Inhouse)
United States

CEZ ZS
Large (Inhouse)
Czech Republic

Human Resources Development Funds
Large (Outsourced)
Saudi Arabia

Saudi Telecom
Mega (Inhouse)
Saudi Arabia

Optum
Mega (Inhouse)
United States

AssisTT
Mega (Outsourced)
Turkey

Optum
Medium
United States

SMBC Nikko Securities Inc
Medium
Japan

Garanti Emeklilik
Small
Turkey


Best Help Desk
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

PT Bank Mandiri Persero Tbk
(Inhouse)
Indonesia

PT. Infomedia Nusantara
(Outsourced)
Indonesia

Teleperformance Russia
(Outsourced)
Russia

Individual Awards

Best Analyst
Mthokozisi Nsango
Multichoice South Africa
South Africa

Fidel Calcagno Rodriguez
IGT USA
United States

Aditia Aria Sundayana
Telkomsel
Indonesia


Best Contact Center Executive / Director
Laura Thayer
Optum
United States


Best Contact Center Operational Manager
Taufiq Satriyo Pradigdo
PT. Bank Central Asia, Tbk
Indonesia

Renee Thomas
Aegis South Africa
South Africa


Best Contact Center Sales Professional
Tlhokomelang Mokgothu
Multichoice South Africa
South Africa


Best Contact Center Supervisor
Dameria Gultom
PT. Bank Central Asia, Tbk
Indonesia

Filipe Loura
Randstad Portugal
Portugal

Neo Marinyele
Multichoice South Africa
South Africa


Best Contact Center Support Professional - HR
Erin Clark
Whirlpool Corporation
United States

Anna Ovchinnikova
Teleperformance Russia
Russia


Best Contact Center Support Professional - IT
Nugroho Agung Prasetyo
PT. Bank Central Asia, Tbk
Indonesia


Best Contact Center Support Professional - Workforce Planning
Mithum Singh
Merchants SA (South Africa)
South Africa

Gert Jacobs
Multichoice South Africa
South Africa


Best Contact Center Trainer
Joana Vieira
Randstad Portugal
Portugal

Francis Lim
IBEX Global Philippines
Philippines

Romauli Febiyantie Sitorus
PT Bank Mandiri Persero Tbk
Indonesia


Best Customer Service Professional
Nompumelelo Dlamini
Multichoice South Africa
South Africa

Achmad Wirawan Azis
PT. Bank Central Asia, Tbk
Indonesia

Jovaney Toledo
MassMutual
United States


Best Project Manager
Ligia Mendes
Randstad Portugal
Portugal

Erich Sunarta
PT. Bank Central Asia, Tbk
Indonesia


Best Sales Manager
Riana Hayu Wijayanti
PT. Bank Central Asia, Tbk
Indonesia


Quality Auditor
Trias Putri Asmarini
PT. Bank Central Asia, Tbk
Indonesia

Collin Samuels
Multichoice South Africa
South Africa

Customer Service Awards

Best Customer Loyalty Program
PT. Bank Central Asia, Tbk
Indonesia

PT Bank Mandiri Persero Tbk
Indonesia


Best In Customer Service
Pronet Ltd.
Large (Inhouse)
Turkey

SMBC Nikko Securities Inc
Large (Inhouse)
Japan

CEZ ZS
Large (Inhouse)
Czech Republic

Human Resources Development Funds
Large (Outsourced)
Saudi Arabia

NOS
Mega (Inhouse)
Portugal

PT. Bank Central Asia, Tbk
Mega (Inhouse)
Indonesia

Turkcell Global Bilgi
Mega (Outsourced)
Turkey

Vads Berhad
Mega (Outsourced)
Malaysia

Optum
Medium (Inhouse)
United States

Doğuş Otomotiv
Medium (Inhouse)
Turkey

SMBC Nikko Securities Inc
Medium (Inhouse)
Japan

Vads Berhad
Medium (Outsourced)
Malaysia

PT Angkasa Pura II
Small
Indonesia

Technology Awards

Best Technology Innovation - Internal Solution
IGT USA
Large
United States

SMBC Nikko Securities Inc
Large
Japan

PT Bank Mandiri Persero Tbk
Large
Indonesia

Optum
Mega (Inhouse)
United States

PT. Bank Central Asia, Tbk
Mega (Inhouse)
Indonesia

Telecontact
Mega (Outsourced)
Russia

Knoah Solutions
Mega (Outsourced)
United States

Vestel
Medium
Turkey

Ministry of Health Republic of Indonesia
Small
Indonesia

PT Angkasa Pura II
Small
Indonesia


Best use of Self-service Technology
PT. Bank Central Asia, Tbk
Indonesia

Hinduja Global Solutions USA
United States

Vestel
Turkey


Best use of Social Media in the Contact Center
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

NOS
(Inhouse)
Portugal

Bank Indonesia
(Inhouse)
Indonesia

Cisco
(Inhouse)
United States

PT Bank Mandiri Persero Tbk
(Inhouse)
Indonesia

Teleperformance Portugal
(Outsourced)
Portugal

Vads Berhad
(Outsourced)
Malaysia

Organization Awards

Best Community Spirit
PT. Bank Central Asia, Tbk
Indonesia

Whirlpool Corporation
United States

Bank Indonesia
Indonesia


Best Contact Center Design Award
PT. Bank Central Asia, Tbk
Indonesia

Teleperformance Portugal
Portugal

Doğuş Otomotiv
Turkey


Best Home / Remote Agent Program
Optum
United States

MassMutual
United States

Strategic Awards

Best Direct Response Campaign
PT. Bank Central Asia, Tbk
Indonesia

Bank Indonesia
Indonesia


Best Incentive Scheme
PT Bank Mandiri Persero Tbk
Indonesia


Best Outbound Campaign
SMBC Nikko Securities Inc
Japan


Best Outsourcing Partnership
Telecontact
Russia


QIWI


Concentrix
New Zealand


Air New Zealand


HGS
United States


Funai Corporation Inc.


Knoah Solutions
United States


Huawei


Best Recruitment Campaign
IBEX Global Philippines
Philippines

Randstad Portugal
Portugal

PT Bank Mandiri Persero Tbk
Indonesia


Best Sales Campaign - Inbound or Outbound
NOS
Portugal

Whirlpool Corporation
United States

SMBC Nikko Securities Inc
Japan

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