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World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia188531
2+1 United States89118
3+2 Portugal6309
4+3 Turkey6028
5-3 South Africa4318
6+5 Japan1506
7-3 Malaysia2204
7+7 Russia2204
9+2 Saudi Arabia3003
10New Philippines1102
11-3 Czech Republic0022
12+2 New Zealand0101
13+1 Hong Kong0000
13+1 Fiji0000
13+1 Brunei0000
13+1 Albania0000
13+1 Singapore0000
13-4 Australia0000
13+1 China0000
13+1 Greece0000
13+1 Spain0000
13+1 India0000
13+1 Palestine0000
13+1 Jamaica0000
13+1 Germany0000
13+1 Brazil0000
13+1 Ireland0000
13+1 Poland0000
130 Ukraine0000
13-7 Canada0000
13-4 United Kingdom0000

COMPANY AWARDS

Best Contact Center

Turkey


Garanti Emeklilik

United States


Optum

Japan


SMBC Nikko Securities Inc

Saudi Arabia


Saudi Telecom

United States


Optum

Turkey


AssisTT

Malaysia


Measat Broadcast Network

United States


MassMutual

Czech Republic


CEZ ZS

Saudi Arabia


Human Resources Development Funds

Best Help Desk

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


PT Bank Mandiri Persero Tbk

Indonesia


PT. Infomedia Nusantara

Russia


Teleperformance Russia

Best Customer Loyalty Program

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


PT Bank Mandiri Persero Tbk

Best In Customer Service

Indonesia


PT Angkasa Pura II

United States


Optum

Turkey


Doğuş Otomotiv

Japan


SMBC Nikko Securities Inc

Malaysia


Vads Berhad

Portugal


NOS

Indonesia


PT. Bank Central Asia, Tbk

Turkey


Turkcell Global Bilgi

Malaysia


Vads Berhad

Turkey


Pronet Ltd.

Japan


SMBC Nikko Securities Inc

Czech Republic


CEZ ZS

Saudi Arabia


Human Resources Development Funds

Best Technology Innovation - Internal Solution

Indonesia


Ministry of Health Republic of Indonesia

Indonesia


PT Angkasa Pura II

Turkey


Vestel

United States


Optum

Indonesia


PT. Bank Central Asia, Tbk

Russia


Telecontact

United States


24-7 Intouch

United States


IGT USA

Japan


SMBC Nikko Securities Inc

Indonesia


PT Bank Mandiri Persero Tbk

Best use of Self-service Technology

Indonesia


PT. Bank Central Asia, Tbk

United States


Hinduja Global Solutions USA

Turkey


Vestel

Best Community Spirit

Indonesia


PT. Bank Central Asia, Tbk

United States


Whirlpool Corporation

Indonesia


Bank Indonesia

Best Contact Center Design Award

Indonesia


PT. Bank Central Asia, Tbk

Portugal


Teleperformance Portugal

Turkey


Doğuş Otomotiv

Best Home / Remote Agent Program

United States


Optum

United States


MassMutual

Best use of Social Media in the Contact Center

Indonesia


PT. Bank Central Asia, Tbk

Portugal


NOS

Indonesia


Bank Indonesia

United States


Cisco

Indonesia


PT Bank Mandiri Persero Tbk

Portugal


Teleperformance Portugal

Malaysia


Vads Berhad

Best Direct Response Campaign

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Indonesia

Best Incentive Scheme

Indonesia


PT Bank Mandiri Persero Tbk

Best Outbound Campaign

Japan


SMBC Nikko Securities Inc

Best Outsourcing Partnership

Russia


Telecontact & QIWI

New Zealand


Concentrix & Air New Zealand

United States


HGS & Funai Corporation Inc.

United States


Knoah Solutions & Huawei

Best Recruitment Campaign

Philippines


IBEX Global Philippines

Portugal


Randstad Portugal

Indonesia


PT Bank Mandiri Persero Tbk

Best Sales Campaign - Inbound or Outbound

Portugal


NOS

United States


Whirlpool Corporation

Japan


SMBC Nikko Securities Inc

INDIVIDUAL AWARDS

Best Analyst

South Africa

Mthokozisi Nsango
Mthokozisi Nsango - Multichoice South Africa

United States

Fidel Calcagno Rodriguez
Fidel Calcagno Rodriguez - IGT USA

Indonesia

Aditia Aria Sundayana
Aditia Aria Sundayana - Telkomsel

Best Contact Center Executive / Director

United States

Laura Thayer
Laura Thayer - Optum

Best Contact Center Operational Manager

Indonesia

Taufiq Satriyo Pradigdo
Taufiq Satriyo Pradigdo - PT. Bank Central Asia, Tbk

South Africa

Renee Thomas
Renee Thomas - Aegis South Africa

Best Contact Center Sales Professional

South Africa

Tlhokomelang Mokgothu
Tlhokomelang Mokgothu - Multichoice South Africa

Best Contact Center Supervisor

Indonesia

Dameria Gultom
Dameria Gultom - PT. Bank Central Asia, Tbk

Portugal

Filipe Loura
Filipe Loura - Randstad Portugal

South Africa

Neo Marinyele
Neo Marinyele - Multichoice South Africa

Best Contact Center Support Professional - HR

United States

Erin Clark
Erin Clark - Whirlpool Corporation

Russia

Anna Ovchinnikova
Anna Ovchinnikova - Teleperformance Russia

Best Contact Center Support Professional - IT

Indonesia

Nugroho Agung Prasetyo
Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - Workforce Planning

South Africa

Mithum Singh
Mithum Singh - Merchants SA (South Africa)

South Africa

Gert Jacobs
Gert Jacobs - Multichoice South Africa

Best Contact Center Trainer

Portugal

Joana Vieira
Joana Vieira - Randstad Portugal

Philippines

Francis Lim
Francis Lim - IBEX Global Philippines

Indonesia

Romauli Febiyantie Sitorus
Romauli Febiyantie Sitorus - PT Bank Mandiri Persero Tbk

Best Customer Service Professional

South Africa

Nompumelelo Dlamini
Nompumelelo Dlamini - Multichoice South Africa

Indonesia

Achmad Wirawan Azis
Achmad Wirawan Azis - PT. Bank Central Asia, Tbk

United States

Jovaney Toledo
Jovaney Toledo - MassMutual

Best Project Manager

Portugal

Ligia Mendes
Ligia Mendes - Randstad Portugal

Indonesia

Erich Sunarta
Erich Sunarta - PT. Bank Central Asia, Tbk

Best Quality Auditor

Indonesia

Trias Putri Asmarini
Trias Putri Asmarini - PT. Bank Central Asia, Tbk

South Africa

Collin Samuels
Collin Samuels - Multichoice South Africa

Best Sales Manager

Indonesia

Riana Hayu Wijayanti
Riana Hayu Wijayanti - PT. Bank Central Asia, Tbk
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