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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

Past Winners

 

Over the years thousands of entrants have competed and every year we recognise the best in 3 different regions of the World and the Best in the World! 

To see a list of winners in the last 3 years of the competition, by region or Best in the World for that year, select the year and region from the links below 

ENTER NOW

Past Winners

Over the years thousands of entrants have competed and every year we recognise the best in 3 different regions of the World and the Best in the World!
To see a list of winners in the last 3 years of the competition, by region or Best in the World for that year, select the year and region from the links below

Best in Asia Pacific 

2019

2018

2017

Best in Europe, Middle East & Africa

2019

2018

2017

Best in North & South Americas

2019

2018

2017

Best in the World!

2019

2018

2017


To access all winners over the past 11 years use the selection options below. To see which country has the most winners in these global awards reference the chart below. Note if a country does not show in the list it means that they have not won any recent awards with ContactCenterWorld.com! 

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia188531
2+1 United States89118
3+2 Portugal6309
4+3 Turkey6028
5-3 South Africa4318
6+5 Japan1506
7-3 Malaysia2204
7+7 Russia2204
9+2 Saudi Arabia3003
10New Philippines1102
11-3 Czech Republic0022
12+2 New Zealand0101
13+1 Hong Kong0000
13+1 Fiji0000
13+1 Brunei0000
13+1 Albania0000
13+1 Singapore0000
13-4 Australia0000
13+1 China0000
13+1 Greece0000
13+1 Spain0000
13+1 India0000
13+1 Palestine0000
13+1 Jamaica0000
13+1 Germany0000
13+1 Brazil0000
13+1 Ireland0000
13+1 Poland0000
130 Ukraine0000
13-7 Canada0000
13-4 United Kingdom0000

COMPANY AWARDS

Best Contact Center - Small

Turkey

Garanti Emeklilik

Best Contact Center - Medium

United States

Optum

Japan

SMBC Nikko Securities Inc

Best Contact Center - Mega (Inhouse)

Saudi Arabia

Saudi Telecom

United States

Optum

Best Contact Center - Mega (Outsourced)

Turkey

AssisTT

Best Contact Center - Large (Inhouse)

Malaysia

Measat Broadcast Network

United States

MassMutual

Czech Republic

CEZ ZS

Best Contact Center - Large (Outsourced)

Saudi Arabia

Human Resources Development Funds

Best Help Desk - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Bank Mandiri Persero Tbk

Best Help Desk - (Outsourced)

Indonesia

PT. Infomedia Nusantara

Russia

Teleperformance Russia

Best Customer Loyalty Program -

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Bank Mandiri Persero Tbk

Best In Customer Service - Small

Indonesia

PT Angkasa Pura II

Best In Customer Service - Medium (Inhouse)

United States

Optum

Turkey

Doğuş Otomotiv

Japan

SMBC Nikko Securities Inc

Best In Customer Service - Medium (Outsourced)

Malaysia

Vads Berhad

Best In Customer Service - Mega (Inhouse)

Portugal

NOS

Indonesia

PT. Bank Central Asia, Tbk

Best In Customer Service - Mega (Outsourced)

Turkey

Turkcell Global Bilgi

Malaysia

Vads Berhad

Best In Customer Service - Large (Inhouse)

Turkey

Pronet Ltd.

Japan

SMBC Nikko Securities Inc

Czech Republic

CEZ ZS

Best In Customer Service - Large (Outsourced)

Saudi Arabia

Human Resources Development Funds

Best Technology Innovation - Internal Solution - Small

Indonesia

Ministry of Health Republic of Indonesia

Indonesia

PT Angkasa Pura II

Best Technology Innovation - Internal Solution - Medium

Turkey

Vestel

Best Technology Innovation - Internal Solution - Mega (Inhouse)

United States

Optum

Indonesia

PT. Bank Central Asia, Tbk

Best Technology Innovation - Internal Solution - Mega (Outsourced)

Russia

Telecontact

United States

Knoah Solutions

Best Technology Innovation - Internal Solution - Large

United States

IGT USA

Japan

SMBC Nikko Securities Inc

Indonesia

PT Bank Mandiri Persero Tbk

Best use of Self-service Technology -

Indonesia

PT. Bank Central Asia, Tbk

United States

Hinduja Global Solutions USA

Turkey

Vestel

Best use of Social Media in the Contact Center - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Portugal

NOS

Indonesia

Bank Indonesia

United States

Cisco

Indonesia

PT Bank Mandiri Persero Tbk

Best use of Social Media in the Contact Center - (Outsourced)

Portugal

Teleperformance Portugal

Malaysia

Vads Berhad

Best Community Spirit -

Indonesia

PT. Bank Central Asia, Tbk

United States

Whirlpool Corporation

Indonesia

Bank Indonesia

Best Contact Center Design Award -

Indonesia

PT. Bank Central Asia, Tbk

Portugal

Teleperformance Portugal

Turkey

Doğuş Otomotiv

Best Home / Remote Agent Program -

United States

Optum

United States

MassMutual

Best Direct Response Campaign -

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Bank Indonesia

Best Incentive Scheme -

Indonesia

PT Bank Mandiri Persero Tbk

Best Outbound Campaign -

Japan

SMBC Nikko Securities Inc

Best Outsourcing Partnership -

Russia

Telecontact & QIWI

New Zealand

Concentrix & Air New Zealand

United States

HGS & Funai Corporation Inc.

United States

Knoah Solutions & Huawei

Best Recruitment Campaign -

Philippines

IBEX Global Philippines

Portugal

Randstad Portugal

Indonesia

PT Bank Mandiri Persero Tbk

Best Sales Campaign - Inbound or Outbound -

Portugal

NOS

United States

Whirlpool Corporation

Japan

SMBC Nikko Securities Inc

INDIVIDUAL AWARDS

Best Analyst -

South Africa

Mthokozisi Nsango - Multichoice South Africa

United States

Fidel Calcagno Rodriguez - IGT USA

Indonesia

Aditia Aria Sundayana - Telkomsel

Best Contact Center Executive / Director -

United States

Laura Thayer - Optum

Best Contact Center Operational Manager -

Indonesia

Taufiq Satriyo Pradigdo - PT. Bank Central Asia, Tbk

South Africa

Renee Thomas - Aegis South Africa

Best Contact Center Sales Professional -

South Africa

Tlhokomelang Mokgothu - Multichoice South Africa

Best Contact Center Supervisor -

Indonesia

Dameria Gultom - PT. Bank Central Asia, Tbk

Portugal

Filipe Loura - Randstad Portugal

South Africa

Neo Marinyele - Multichoice South Africa

Best Contact Center Support Professional - HR -

United States

Erin Clark - Whirlpool Corporation

Russia

Anna Ovchinnikova - Teleperformance Russia

Best Contact Center Support Professional - IT -

Indonesia

Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - Workforce Planning -

South Africa

Mithum Singh - Merchants SA (South Africa)

South Africa

Gert Jacobs - Multichoice South Africa

Best Contact Center Trainer -

Portugal

Joana Vieira - Randstad Portugal

Philippines

Francis Lim - IBEX Global Philippines

Indonesia

Romauli Febiyantie Sitorus - PT Bank Mandiri Persero Tbk

Best Customer Service Professional -

South Africa

Nompumelelo Dlamini - Multichoice South Africa

Indonesia

Achmad Wirawan Azis - PT. Bank Central Asia, Tbk

United States

Jovaney Toledo - MassMutual

Best Project Manager -

Portugal

Ligia Mendes - Randstad Portugal

Indonesia

Erich Sunarta - PT. Bank Central Asia, Tbk

Best Sales Manager -

Indonesia

Riana Hayu Wijayanti - PT. Bank Central Asia, Tbk

Quality Auditor -

Indonesia

Trias Putri Asmarini - PT. Bank Central Asia, Tbk

South Africa

Collin Samuels - Multichoice South Africa
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