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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

Thank you for checking out the Most Prestigious Awards in the Contact Center World

Our current awards program is closed however we can keep you updated with news
and ensure you are the first to hear when the new awards open if you would like to receive updates click here

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia188531
2+1 United States89118
3+2 Portugal6309
4+3 Turkey6028
5-3 South Africa4318
6+5 Japan1506
7-3 Malaysia2204
7+7 Russia2204
9+2 Saudi Arabia3003
10New Philippines1102
11-3 Czech Republic0022
12+2 New Zealand0101
13+1 Palestine0000
13+1 Poland0000
13+1 Ireland0000
13+1 Jamaica0000
13+1 Fiji0000
13+1 Germany0000
13+1 Greece0000
13+1 Hong Kong0000
13+1 India0000
13+1 Albania0000
13-4 Australia0000
13+1 Brazil0000
13+1 Brunei0000
13-7 Canada0000
13+1 China0000
13+1 Singapore0000
13+1 Spain0000
130 Ukraine0000
13-4 United Kingdom0000

COMPANY AWARDS

Best Contact Center - Small

Turkey

Garanti Emeklilik

Best Contact Center - Medium

United States

Optum

Japan

SMBC Nikko Securities Inc

Best Contact Center - Mega (Inhouse)

Saudi Arabia

Saudi Telecom

United States

Optum

Best Contact Center - Mega (Outsourced)

Turkey

AssisTT

Best Contact Center - Large (Inhouse)

Malaysia

Measat Broadcast Network

United States

MassMutual

Czech Republic

CEZ ZS

Best Contact Center - Large (Outsourced)

Saudi Arabia

Human Resources Development Funds

Best Help Desk - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Bank Mandiri Persero Tbk

Best Help Desk - (Outsourced)

Indonesia

PT. Infomedia Nusantara

Russia

Teleperformance Russia

Best Customer Loyalty Program -

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Bank Mandiri Persero Tbk

Best In Customer Service - Small

Indonesia

PT Angkasa Pura II

Best In Customer Service - Medium (Inhouse)

United States

Optum

Turkey

Doğuş Otomotiv

Japan

SMBC Nikko Securities Inc

Best In Customer Service - Medium (Outsourced)

Malaysia

Vads Berhad

Best In Customer Service - Mega (Inhouse)

Portugal

NOS

Indonesia

PT. Bank Central Asia, Tbk

Best In Customer Service - Mega (Outsourced)

Turkey

Turkcell Global Bilgi

Malaysia

Vads Berhad

Best In Customer Service - Large (Inhouse)

Turkey

Pronet Ltd.

Japan

SMBC Nikko Securities Inc

Czech Republic

CEZ ZS

Best In Customer Service - Large (Outsourced)

Saudi Arabia

Human Resources Development Funds

Best Technology Innovation - Internal Solution - Small

Indonesia

Ministry of Health Republic of Indonesia

Indonesia

PT Angkasa Pura II

Best Technology Innovation - Internal Solution - Medium

Turkey

Vestel

Best Technology Innovation - Internal Solution - Mega (Inhouse)

United States

Optum

Indonesia

PT. Bank Central Asia, Tbk

Best Technology Innovation - Internal Solution - Mega (Outsourced)

Russia

Telecontact

United States

24-7 Intouch

Best Technology Innovation - Internal Solution - Large

United States

IGT USA

Japan

SMBC Nikko Securities Inc

Indonesia

PT Bank Mandiri Persero Tbk

Best use of Self-service Technology -

Indonesia

PT. Bank Central Asia, Tbk

United States

Hinduja Global Solutions USA

Turkey

Vestel

Best Community Spirit -

Indonesia

PT. Bank Central Asia, Tbk

United States

Whirlpool Corporation

Indonesia

Bank Indonesia

Best Contact Center Design Award -

Indonesia

PT. Bank Central Asia, Tbk

Portugal

Teleperformance Portugal

Turkey

Doğuş Otomotiv

Best Home / Remote Agent Program -

United States

Optum

United States

MassMutual

Best use of Social Media in the Contact Center - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Portugal

NOS

Indonesia

Bank Indonesia

United States

Cisco

Indonesia

PT Bank Mandiri Persero Tbk

Best use of Social Media in the Contact Center - (Outsourced)

Portugal

Teleperformance Portugal

Malaysia

Vads Berhad

Best Direct Response Campaign -

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Bank Indonesia

Best Incentive Scheme -

Indonesia

PT Bank Mandiri Persero Tbk

Best Outbound Campaign -

Japan

SMBC Nikko Securities Inc

Best Outsourcing Partnership -

Russia

Telecontact & QIWI

New Zealand

Concentrix & Air New Zealand

United States

HGS & Funai Corporation Inc.

United States

Knoah Solutions & Huawei

Best Recruitment Campaign -

Philippines

IBEX Global Philippines

Portugal

Randstad Portugal

Indonesia

PT Bank Mandiri Persero Tbk

Best Sales Campaign - Inbound or Outbound -

Portugal

NOS

United States

Whirlpool Corporation

Japan

SMBC Nikko Securities Inc

INDIVIDUAL AWARDS

Best Analyst -

South Africa

Mthokozisi Nsango
Mthokozisi Nsango - Multichoice South Africa

United States

Fidel Calcagno Rodriguez
Fidel Calcagno Rodriguez - IGT USA

Indonesia

Aditia Aria Sundayana
Aditia Aria Sundayana - Telkomsel

Best Contact Center Executive / Director -

United States

Laura Thayer
Laura Thayer - Optum

Best Contact Center Operational Manager -

Indonesia

Taufiq Satriyo Pradigdo
Taufiq Satriyo Pradigdo - PT. Bank Central Asia, Tbk

South Africa

Renee Thomas
Renee Thomas - Aegis South Africa

Best Contact Center Sales Professional -

South Africa

Tlhokomelang Mokgothu
Tlhokomelang Mokgothu - Multichoice South Africa

Best Contact Center Supervisor -

Indonesia

Dameria Gultom
Dameria Gultom - PT. Bank Central Asia, Tbk

Portugal

Filipe Loura
Filipe Loura - Randstad Portugal

South Africa

Neo Marinyele
Neo Marinyele - Multichoice South Africa

Best Contact Center Support Professional - HR -

United States

Erin Clark
Erin Clark - Whirlpool Corporation

Russia

Anna Ovchinnikova
Anna Ovchinnikova - Teleperformance Russia

Best Contact Center Support Professional - IT -

Indonesia

Nugroho Agung Prasetyo
Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - Workforce Planning -

South Africa

Mithum Singh
Mithum Singh - Merchants SA (South Africa)

South Africa

Gert Jacobs
Gert Jacobs - Multichoice South Africa

Best Contact Center Trainer -

Portugal

Joana Vieira
Joana Vieira - Randstad Portugal

Philippines

Francis Lim
Francis Lim - IBEX Global Philippines

Indonesia

Romauli Febiyantie Sitorus
Romauli Febiyantie Sitorus - PT Bank Mandiri Persero Tbk

Best Customer Service Professional -

South Africa

Nompumelelo Dlamini
Nompumelelo Dlamini - Multichoice South Africa

Indonesia

Achmad Wirawan Azis
Achmad Wirawan Azis - PT. Bank Central Asia, Tbk

United States

Jovaney Toledo
Jovaney Toledo - MassMutual

Best Project Manager -

Portugal

Ligia Mendes
Ligia Mendes - Randstad Portugal

Indonesia

Erich Sunarta
Erich Sunarta - PT. Bank Central Asia, Tbk

Best Sales Manager -

Indonesia

Riana Hayu Wijayanti
Riana Hayu Wijayanti - PT. Bank Central Asia, Tbk

Quality Auditor -

Indonesia

Trias Putri Asmarini
Trias Putri Asmarini - PT. Bank Central Asia, Tbk

South Africa

Collin Samuels
Collin Samuels - Multichoice South Africa
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