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World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
1New Indonesia823311126
2New Turkey75214
3New Russia57214
4New South Africa92011
5New Panama5005
6New United States4004
7New United Kingdom2002
8New El Salvador1102
9New Nicaragua1001
10New Singapore0000
10New Australia0000
10New China0000
10New Greece0000
10New Japan0000
10New Albania0000
10New Philippines0000
10-3 United Arab Emirates0000
10New Brunei0000
10New Portugal0000
10New Fiji0000
10New New Zealand0000
10New Hong Kong0000
10New Malaysia0000
10New Ireland0000
10New Poland0000
10New Ukraine0000
10New Thailand0000
10New Czech Republic0000
10New Canada0000
10New Germany0000
10New Brazil0000
10New Spain0000
10-1 Bosnia and Herzegovina0000
10New India0000
10New Palestine0000
10New Jamaica0000
10New Saudi Arabia0000

COMPANY AWARDS

Best CX Branch / Retail Service

Indonesia


PT. Bank Central Asia, Tbk

Best Organizational CX

Indonesia


Grab Indonesia

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Pertamina

Russia


Tele2 Russia

Indonesia


Tokopedia

Best Contact Center

Indonesia


Bank Indonesia

Indonesia


Pertamina

Indonesia


Coca Cola Euro Pacific Partners Indonesia

Indonesia


Blibli.com

Turkey


Pusula Call Center & MEBIM

South Africa


Ec3

Indonesia


PT. Bank Central Asia, Tbk

Russia


VTB Bank

Indonesia


Tokopedia

Russia


Tele2 Russia

Indonesia


PT PLN (Persero)

Turkey


Turk Ekonomi Bankasi

United Kingdom


VeriCall

Best Emergency Services Center

Indonesia


Grab Indonesia

Turkey


Pusula Call Center & YIMER

Best Help Desk

Indonesia


PT. Bank Central Asia, Tbk

United States


IGT USA

Indonesia


Tokopedia

Best Public Services Center

Indonesia


Bank Indonesia

Turkey


Pusula Call Center & Ministry of Foreign Affairs of the Republic of Turkey

South Africa


CallForce

Indonesia


Pertamina

Best Customer Loyalty Program

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Tokopedia

Indonesia


Pertamina

Best In Customer Service

Indonesia


Tokopedia

Indonesia


PT. Bank Central Asia, Tbk

Russia


VTB Bank

Turkey


Vodafone Turkey

Turkey


Turk Ekonomi Bankasi

Indonesia


PT Visionet International

Turkey


Pusula Call Center & NVI ALO 199

United Kingdom


VeriCall

Panama


ONQ

Best Technology Innovation - Internal Solution

Indonesia


PT. Bank Central Asia, Tbk

Turkey


ING Bank Turkey

Indonesia


Blibli.com

Indonesia


Bank Indonesia

Indonesia


Bank Negara Indonesia

Turkey


Vodafone Turkey

Indonesia


Tokopedia

Indonesia


Telkomsel

El Salvador


OneLink BPO

Turkey


Comdata Turkey

Best Technology Innovation Award Vendor - Live Agent Support Solution

United States


CGS

Turkey


Vodafone Turkey

Best Technology Innovation Award Vendor - Self-service Solution

Indonesia


PT. Bank Central Asia, Tbk

Best use of Self-service Technology

Indonesia


PT PLN (Persero)

Indonesia


PT. Bank Central Asia, Tbk

Turkey


Turk Ekonomi Bankasi

Indonesia


Pertamina

Best Community Spirit

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Indonesia

Best Contact Center Design Award

Russia


VTB Bank

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Tokopedia

Indonesia


BANK BRI

Russia


VOXYS

Best Employee Engagement

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


PT Visionet International

Indonesia


Blibli.com

Indonesia


Coca Cola Euro Pacific Partners Indonesia

Indonesia


Bukalapak

Nicaragua


OneLink BPO

Best Green Contact Center

Indonesia


PT. Bank Central Asia, Tbk

Turkey


ING Bank Turkey

Indonesia


Tokopedia

Indonesia


BANK BRI

Indonesia


BANK BRI

Best Home / Remote Agent Program

Indonesia


Tokopedia

Indonesia


Directorate General of Treasury

Indonesia


BANK BRI

South Africa


Merchants SA (South Africa)

Turkey


Comdata Turkey

Indonesia


LinkAja

Best use of Social Media in the Contact Center

Indonesia


Blibli.com

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Indonesia

Indonesia


PT PLN (Persero)

Indonesia


Tokopedia

South Africa


Ec3

Indonesia


Telkomsel

Indonesia


Pertamina

Indonesia


Blibli.com

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Indonesia

Indonesia


PT PLN (Persero)

Indonesia


Tokopedia

South Africa


Ec3

Indonesia


Telkomsel

Indonesia


Pertamina

Best Crisis Management Campaign

Indonesia


PT. Bank Central Asia, Tbk

South Africa


ABSA Bank

Indonesia


Bank Negara Indonesia

Panama


ONQ

Russia


VOXYS

Indonesia


LinkAja

Best Direct Response Campaign

Indonesia


Tokopedia

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Indonesia

Best Employee Wellness Program

Indonesia


Tokopedia

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Negara Indonesia

United States


RDI Marketing Services

Russia


VOXYS

Indonesia


Telkomsel

Best Improvement Award - External Consulting / Training Service

Indonesia


PT Visionet International

Indonesia


PT. Bank Central Asia, Tbk

Russia


Tele2 Russia

Indonesia


LinkAja

Best Incentive Scheme

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bukalapak

Indonesia


BANK BRI

Best Outbound Campaign

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Coca Cola Euro Pacific Partners Indonesia

Indonesia


BANK BRI

Best Outsourcing Partnership

Indonesia


PT Infomedia Nusantara & PT. Bank Central Asia, Tbk

South Africa


Customer Experience Group & Nando's

Best Recruitment Campaign

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


BANK BRI

Best Sales Campaign - Inbound or Outbound

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Coca Cola Euro Pacific Partners Indonesia

Indonesia


BANK BRI

INDIVIDUAL AWARDS

Best CX Champion

Indonesia

Via Rahma
Via Rahma - PT. Bank Central Asia, Tbk

Indonesia

Melody Halim
Melody Halim - Blibli.com

Indonesia

Dameria Gultom
Dameria Gultom - PT. Bank Central Asia, Tbk

Best Analyst

Indonesia

Yogi Prabowo
Yogi Prabowo - PT. Bank Central Asia, Tbk

Indonesia

Satrio Bimo Wijardono
Satrio Bimo Wijardono - Tokopedia

Indonesia

Agus Gunawan
Agus Gunawan - Telkomsel

Indonesia

Alan Dwikesumo
Alan Dwikesumo - BANK BRI

Best Client Services Manager (Outsourced Services)

Indonesia

Dedi Setiawan
Dedi Setiawan - Bank Indonesia

Indonesia

Angela Wanodya Sawangi
Angela Wanodya Sawangi - PT. Bank Central Asia, Tbk

Indonesia

Yusuf Andi Muchtisar
Yusuf Andi Muchtisar - Tokopedia

Best Contact Center Executive / Director

Indonesia

Tine Ervina
Tine Ervina - Bukalapak

Indonesia

Maria Wibisono
Maria Wibisono - PT. Bank Central Asia, Tbk

Indonesia

Rendar Mahardhika Putra
Rendar Mahardhika Putra - Coca Cola Euro Pacific Partners Indonesia

Russia

Lidia Velichko
Lidia Velichko - Tele2 Russia

Indonesia

Didik Agus Suwanto
Didik Agus Suwanto - Tokopedia

Panama

Sean Hammerle
Sean Hammerle - ONQ

Best Contact Center Operational Manager

Indonesia

Nugroho Juli Purnama
Nugroho Juli Purnama - Directorate General of Treasury

Russia

Evgenia Khogoeva
Evgenia Khogoeva - Tele2 Russia

Indonesia

Faldy Yudy
Faldy Yudy - PT. Bank Central Asia, Tbk

Indonesia

Siska Utari
Siska Utari - Pertamina

Indonesia

Adryansyah Adryansyah
Adryansyah Adryansyah - LinkAja

Best Contact Center Sales Professional

Indonesia

Hwie Febe Karisma
Hwie Febe Karisma - PT. Bank Central Asia, Tbk

Indonesia

Keevin Andita Yuwono
Keevin Andita Yuwono - PT. Bank Central Asia, Tbk

Best Contact Center Supervisor

Indonesia

Erik Purwadi
Erik Purwadi - PT. Bank Central Asia, Tbk

Indonesia

Monica Astiaranti
Monica Astiaranti - PT. Bank Central Asia, Tbk

South Africa

Tau Makoni
Tau Makoni - Merchants SA (South Africa)

Best Contact Center Support Professional - HR

Indonesia

Arik Dediyono
Arik Dediyono - PT. Bank Central Asia, Tbk

Indonesia

Ayu Wulandari
Ayu Wulandari - Tokopedia

Panama

Caitlin Morvidelli
Caitlin Morvidelli - ONQ

Russia

Olga Khrebtova
Olga Khrebtova - VOXYS

Indonesia

Silda Agnesti
Silda Agnesti - LinkAja

Best Contact Center Support Professional - IT

Indonesia

Irwan Setiawan
Irwan Setiawan - PT. Bank Central Asia, Tbk

Indonesia

Chrystiadi Harris Purwantoro
Chrystiadi Harris Purwantoro - Tokopedia

Russia

German Kolomiets
German Kolomiets - Tele2 Russia

Best Contact Center Support Professional - Workforce Planning

United States

Cristina Merches
Cristina Merches - IGT USA

Indonesia

Romi Vander Hasiholan Sibarani
Romi Vander Hasiholan Sibarani - PT. Bank Central Asia, Tbk

Indonesia

Chaisar Ahmad
Chaisar Ahmad - Tokopedia

Russia

Anastacia Yakhtenfeld
Anastacia Yakhtenfeld - Tele2 Russia

Best Contact Center Trainer

Indonesia

Merry Louise Gabriela Chandra
Merry Louise Gabriela Chandra - PT. Bank Central Asia, Tbk

Panama

Lucas Fuentes
Lucas Fuentes - ONQ

Best Customer Service Manager

Indonesia

Didit Nurhadi
Didit Nurhadi - PT Visionet International

Indonesia

Jayanti Zainal
Jayanti Zainal - PT. Bank Central Asia, Tbk

Indonesia

Rudyanto Setia
Rudyanto Setia - PT. Bank Central Asia, Tbk

Indonesia

Mery Susanti
Mery Susanti - Bank Negara Indonesia

South Africa

Hlabirwa Mohlala
Hlabirwa Mohlala - Merchants SA (South Africa)

Indonesia

Donny Nandika
Donny Nandika - Tokopedia

Best Customer Service Professional

Indonesia

Nico Lase
Nico Lase - PT. Bank Central Asia, Tbk

Russia

Sergey Gorbunov
Sergey Gorbunov - Tele2 Russia

Indonesia

Dery Aryana Sakti
Dery Aryana Sakti - Pertamina

South Africa

Kebone Thukhutha
Kebone Thukhutha - Merchants SA (South Africa)

Best Project Manager

Indonesia

Linawaty Dwi Halianto
Linawaty Dwi Halianto - PT. Bank Central Asia, Tbk

Indonesia

Didi Ferdian
Didi Ferdian - BANK BRI

South Africa

Nicole Singaram
Nicole Singaram - Merchants SA (South Africa)

El Salvador

Luis Guardado
Luis Guardado - OneLink BPO

Best Quality Auditor

Indonesia

Dewi Kartika Hadi
Dewi Kartika Hadi - Tokopedia

Indonesia

Putri Novita Riyanti
Putri Novita Riyanti - PT. Bank Central Asia, Tbk

South Africa

Mlibazisi Sibanda
Mlibazisi Sibanda - iContactBPO

Best Sales Manager

Indonesia

Andi Husnul Hatimah
Andi Husnul Hatimah - PT. Bank Central Asia, Tbk

Indonesia

Muhammad Iqbal
Muhammad Iqbal - Coca Cola Euro Pacific Partners Indonesia
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