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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | New |  Indonesia | 82 | 33 | 11 | 126 |
| 2 | New |  Turkey | 7 | 5 | 2 | 14 |
| 3 | New |  Russia | 5 | 7 | 2 | 14 |
| 4 | New |  South Africa | 9 | 2 | 0 | 11 |
| 5 | New |  Panama | 5 | 0 | 0 | 5 |
| 6 | New |  United States | 4 | 0 | 0 | 4 |
| 7 | New |  United Kingdom | 2 | 0 | 0 | 2 |
| 8 | New |  El Salvador | 1 | 1 | 0 | 2 |
| 9 | New |  Nicaragua | 1 | 0 | 0 | 1 |
| 10 | New |  Singapore | 0 | 0 | 0 | 0 |
| 10 | New |  Australia | 0 | 0 | 0 | 0 |
| 10 | New |  China | 0 | 0 | 0 | 0 |
| 10 | New |  Greece | 0 | 0 | 0 | 0 |
| 10 | New |  Japan | 0 | 0 | 0 | 0 |
| 10 | New |  Albania | 0 | 0 | 0 | 0 |
| 10 | New |  Philippines | 0 | 0 | 0 | 0 |
| 10 | -3 |  United Arab Emirates | 0 | 0 | 0 | 0 |
| 10 | New |  Brunei | 0 | 0 | 0 | 0 |
| 10 | New |  Portugal | 0 | 0 | 0 | 0 |
| 10 | New |  Fiji | 0 | 0 | 0 | 0 |
| 10 | New |  New Zealand | 0 | 0 | 0 | 0 |
| 10 | New |  Hong Kong | 0 | 0 | 0 | 0 |
| 10 | New |  Malaysia | 0 | 0 | 0 | 0 |
| 10 | New |  Ireland | 0 | 0 | 0 | 0 |
| 10 | New |  Poland | 0 | 0 | 0 | 0 |
| 10 | New |  Ukraine | 0 | 0 | 0 | 0 |
| 10 | New |  Thailand | 0 | 0 | 0 | 0 |
| 10 | New |  Czech Republic | 0 | 0 | 0 | 0 |
| 10 | New |  Canada | 0 | 0 | 0 | 0 |
| 10 | New |  Germany | 0 | 0 | 0 | 0 |
| 10 | New |  Brazil | 0 | 0 | 0 | 0 |
| 10 | New |  Spain | 0 | 0 | 0 | 0 |
| 10 | -1 |  Bosnia and Herzegovina | 0 | 0 | 0 | 0 |
| 10 | New |  India | 0 | 0 | 0 | 0 |
| 10 | New |  Palestine | 0 | 0 | 0 | 0 |
| 10 | New |  Jamaica | 0 | 0 | 0 | 0 |
| 10 | New |  Saudi Arabia | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best CX Branch / Retail Service | ||
 |  Indonesia PT. Bank Central Asia, Tbk  Mega (Inhouse) | |
| Best Organizational CX | ||
| Indonesia Grab Indonesia  Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Pertamina  Small (Inhouse) | |
 |  Russia Tele2 Russia  Mega (Inhouse) | |
| Indonesia Tokopedia  Mega (Inhouse) | |
| Best Contact Center | ||
| Indonesia Bank Indonesia  Small (Inhouse) | |
| Indonesia Pertamina Small (Outsourced) | |
| Indonesia Coca-Cola Europacific Partners Indonesia  Medium (Inhouse) | |
| Indonesia Blibli.com  Medium (Inhouse) | |
|  Turkey Pusula Call Center  & MEBIM Medium (Outsourced) | |
|  South Africa Ec3  Medium (Outsourced) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Russia VTB Bank  Mega (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
 | Russia Tele2 Russia Mega (Inhouse) | |
| Indonesia PT PLN (Persero)  Large (Inhouse) | |
| Turkey Turk Ekonomi Bankasi  Large (Inhouse) | |
|  United Kingdom VeriCall  Large (Outsourced) | |
| Best Emergency Services Center | ||
| Indonesia Grab Indonesia Large (Inhouse) | |
| Turkey Pusula Call Center & YIMER Large (Outsourced) | |
| Best Help Desk | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
|  United States IGT USA  Medium (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Best Public Services Center | ||
| Indonesia Bank Indonesia Small (Inhouse) | |
| Turkey Pusula Call Center & Ministry of Foreign Affairs of the Republic of Turkey - Dışişleri Bakanlığı Mega (Outsourced) | |
| South Africa CallForce  Large (Outsourced) | |
| Indonesia Pertamina Small (Outsourced) | |
| Best Customer Loyalty Program | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia Pertamina Small (Outsourced) | |
| Best In Customer Service | ||
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Russia VTB Bank Mega (Inhouse) | |
| Turkey Vodafone Turkey  Mega (Outsourced) | |
| Turkey Turk Ekonomi Bankasi Large (Inhouse) | |
| Indonesia PT Visionet International  Large (Inhouse) | |
| Turkey Pusula Call Center & NVI ALO 199 Large (Outsourced) | |
| United Kingdom VeriCall Large (Outsourced) | |
|  Panama ONQ  Large (Outsourced) | |
| Best Technology Innovation - Internal Solution | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Turkey ING Bank Turkey  Large (Inhouse) | |
| Indonesia Blibli.com Medium (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia Bank Negara Indonesia  Large (Inhouse) | |
| Turkey Vodafone Turkey Mega (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia Telkomsel  Large (Outsourced) | |
|  El Salvador OneLink BPO  Mega (Outsourced) | |
| Turkey Comdata Turkey  Mega (Outsourced) | |
| Best Technology Innovation Award Vendor - Live Agent Support Solution | ||
| United States CGS  Small (Outsourced) | |
| Turkey Vodafone Turkey Mega (Outsourced) | |
| Best Technology Innovation Award Vendor - Self-service Solution | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best use of Self-service Technology | ||
| Indonesia PT PLN (Persero) Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Turkey Turk Ekonomi Bankasi Large (Inhouse) | |
| Indonesia Pertamina Small (Outsourced) | |
| Best Community Spirit | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Best Contact Center Design Award | ||
| Russia VTB Bank Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia BANK BRI  Large (Inhouse) | |
| Russia VOXYS  Large (Outsourced) | |
| Best Employee Engagement | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia PT Visionet International Large (Inhouse) | |
| Indonesia Blibli.com Medium (Inhouse) | |
| Indonesia Coca-Cola Europacific Partners Indonesia Medium (Inhouse) | |
| Indonesia Bukalapak  Large (Inhouse) | |
|  Nicaragua OneLink BPO Mega (Outsourced) | |
| Best Green Contact Center | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Turkey ING Bank Turkey Large (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia BANK BRI Large (Inhouse) | |
| Indonesia BANK BRI Large (Inhouse) | |
| Best Home / Remote Agent Program | ||
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia Directorate General of Treasury  Small (Inhouse) | |
| Indonesia BANK BRI Large (Inhouse) | |
| South Africa Merchants SA (South Africa)  Medium (Outsourced) | |
| Turkey Comdata Turkey Mega (Outsourced) | |
| Indonesia LinkAja  Medium (Outsourced) | |
| Best use of Social Media in the Contact Center | ||
| Indonesia Blibli.com Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia PT PLN (Persero) Large (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| South Africa Ec3 Medium (Outsourced) | |
| Indonesia Telkomsel Large (Outsourced) | |
| Indonesia Pertamina Small (Outsourced) | |
| Indonesia Blibli.com Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia PT PLN (Persero) Large (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| South Africa Ec3 Medium (Outsourced) | |
| Indonesia Telkomsel Large (Outsourced) | |
| Indonesia Pertamina Small (Outsourced) | |
| Best Crisis Management Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| South Africa ABSA Bank  Medium (Inhouse) | |
| Indonesia Bank Negara Indonesia Large (Inhouse) | |
| Panama ONQ Large (Outsourced) | |
| Russia VOXYS Mega (Outsourced) | |
| Indonesia LinkAja Medium (Outsourced) | |
| Best Direct Response Campaign | ||
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Best Employee Wellness Program | ||
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Negara Indonesia Large (Inhouse) | |
| United States RDI Marketing Services  Large (Outsourced) | |
| Russia VOXYS Mega (Outsourced) | |
| Indonesia Telkomsel Large (Outsourced) | |
| Best Improvement Award - External Consulting / Training Service | ||
| Indonesia PT Visionet International Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Russia Tele2 Russia Mega (Inhouse) | |
| Indonesia LinkAja Medium (Outsourced) | |
| Best Incentive Scheme | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bukalapak Large (Inhouse) | |
| Indonesia BANK BRI Large (Inhouse) | |
| Best Outbound Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Coca-Cola Europacific Partners Indonesia Medium (Inhouse) | |
| Indonesia BANK BRI Large (Inhouse) | |
| Best Outsourcing Partnership | ||
| Indonesia PT. Infomedia Nusantara  & PT. Bank Central Asia, TbkMega (Outsourced) | |
| South Africa Digital Solutions Group  & Nando’s Medium (Outsourced) | |
| Best Recruitment Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia BANK BRI Large (Outsourced) | |
| Best Sales Campaign - Inbound or Outbound | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Coca-Cola Europacific Partners Indonesia Medium (Inhouse) | |
| Indonesia BANK BRI Large (Inhouse) | |
INDIVIDUAL AWARDS| Best CX Champion | |||
| Indonesia Via RahmaVia Rahma - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Melody HalimMelody Halim - Blibli.com Medium (Inhouse) | ||
| Indonesia Dameria GultomDameria Gultom - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Analyst | |||
| Indonesia Yogi PrabowoYogi Prabowo - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Satrio Bimo WijardonoSatrio Bimo Wijardono - Tokopedia Mega (Inhouse) | ||
| Indonesia Agus GunawanAgus Gunawan - Telkomsel Large (Outsourced) | ||
| Indonesia Alan DwikesumoAlan Dwikesumo - BANK BRI Large (Outsourced) | ||
| Best Client Services Manager (Outsourced Services) | |||
| Indonesia Dedi SetiawanDedi Setiawan - Bank Indonesia Small (Inhouse) | ||
| Indonesia Angela Wanodya SawangiAngela Wanodya Sawangi - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Yusuf Andi MuchtisarYusuf Andi Muchtisar - Tokopedia Mega (Inhouse) | ||
| Best Contact Center Executive / Director | |||
| Indonesia Tine ErvinaTine Ervina - Bukalapak Large (Inhouse) | ||
| Indonesia Maria WibisonoMaria Wibisono - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Rendar Mahardhika PutraRendar Mahardhika Putra - Coca-Cola Europacific Partners Indonesia Medium (Inhouse) | ||
| Russia Lidia VelichkoLidia Velichko - Tele2 Russia Mega (Inhouse) | ||
| Indonesia Didik Agus SuwantoDidik Agus Suwanto - Tokopedia Mega (Inhouse) | ||
| Panama Sean HammerleSean Hammerle - ONQ Large (Outsourced) | ||
| Best Contact Center Operational Manager | |||
| Indonesia Nugroho Juli PurnamaNugroho Juli Purnama - Directorate General of Treasury Small (Inhouse) | ||
| Russia Evgenia KhogoevaEvgenia Khogoeva - Tele2 Russia Mega (Inhouse) | ||
| Indonesia Faldy YudyFaldy Yudy - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Siska UtariSiska Utari - Pertamina Small (Outsourced) | ||
| Indonesia Adryansyah AdryansyahAdryansyah Adryansyah - LinkAja Medium (Outsourced) | ||
| Best Contact Center Sales Professional | |||
| Indonesia Hwie Febe KarismaHwie Febe Karisma - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Keevin Andita YuwonoKeevin Andita Yuwono - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Contact Center Supervisor | |||
| Indonesia Erik PurwadiErik Purwadi - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Monica AstiarantiMonica Astiaranti - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| South Africa Tau MakoniTau Makoni - Merchants SA (South Africa) Small (Outsourced) | ||
| Best Contact Center Support Professional - HR | |||
| Indonesia Arik DediyonoArik Dediyono - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Ayu WulandariAyu Wulandari - Tokopedia Mega (Inhouse) | ||
| Panama Caitlin MorvidelliCaitlin Morvidelli - ONQ Large (Outsourced) | ||
| Russia Olga KhrebtovaOlga Khrebtova - VOXYS Mega (Outsourced) | ||
| Indonesia Silda AgnestiSilda Agnesti - LinkAja Medium (Outsourced) | ||
| Best Contact Center Support Professional - IT | |||
| Indonesia Irwan SetiawanIrwan Setiawan - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Chrystiadi Harris PurwantoroChrystiadi Harris Purwantoro - Tokopedia Mega (Inhouse) | ||
| Russia German KolomietsGerman Kolomiets - Tele2 Russia Mega (Inhouse) | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| United States Cristina MerchesCristina Merches - IGT USA Medium (Inhouse) | ||
| Indonesia Romi Vander Hasiholan SibaraniRomi Vander Hasiholan Sibarani - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Chaisar AhmadChaisar Ahmad - Tokopedia Mega (Inhouse) | ||
 | Russia Anastacia YakhtenfeldAnastacia Yakhtenfeld - Tele2 Russia Mega (Inhouse) | ||
| Best Contact Center Trainer | |||
| Indonesia Merry Louise Gabriela ChandraMerry Louise Gabriela Chandra - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Panama Lucas FuentesLucas Fuentes - ONQ Large (Outsourced) | ||
| Best Customer Service Manager | |||
| Indonesia Didit NurhadiDidit Nurhadi - PT Visionet International Large (Inhouse) | ||
| Indonesia Jayanti ZainalJayanti Zainal - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Rudyanto SetiaRudyanto Setia - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Mery SusantiMery Susanti - Bank Negara Indonesia Large (Inhouse) | ||
| South Africa Hlabirwa MohlalaHlabirwa Mohlala - Merchants SA (South Africa) Medium (Outsourced) | ||
| Indonesia Donny NandikaDonny Nandika - Tokopedia Mega (Outsourced) | ||
| Best Customer Service Professional | |||
| Indonesia Nico LaseNico Lase - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Russia Sergey GorbunovSergey Gorbunov - Tele2 Russia Mega (Inhouse) | ||
| Indonesia Dery Aryana SaktiDery Aryana Sakti - Pertamina Small (Outsourced) | ||
| South Africa Kebone ThukhuthaKebone Thukhutha - Merchants SA (South Africa) Medium (Outsourced) | ||
| Best Project Manager | |||
| Indonesia Linawaty Dwi HaliantoLinawaty Dwi Halianto - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Didi FerdianDidi Ferdian - BANK BRI Large (Inhouse) | ||
| South Africa Nicole SingaramNicole Singaram - Merchants SA (South Africa) Medium (Outsourced) | ||
| El Salvador Luis GuardadoLuis Guardado - OneLink BPO Mega (Outsourced) | ||
| Best Quality Auditor | |||
| Indonesia Dewi Kartika HadiDewi Kartika Hadi - Tokopedia Mega (Inhouse) | ||
| Indonesia Putri Novita RiyantiPutri Novita Riyanti - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| South Africa Mlibazisi SibandaMlibazisi Sibanda - iContact BPO  Large (Outsourced) | ||
| Best Sales Manager | |||
| Indonesia Andi Husnul HatimahAndi Husnul Hatimah - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Muhammad IqbalMuhammad Iqbal - Coca-Cola Europacific Partners Indonesia Medium (Inhouse) | ||
 | Raj Wadhwani | ContactCenterWorld amazing professionals. amazing best practices. amazing event August 22, 2023 10:15 PM EST |
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