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World Rankings | EMEA | APAC | Americas

Rank	Change	Country	Gold	Silver	Bronze	Total
1	+2	Indonesia	6	3	0	9
2	-1	United States	6	2	1	9
3	+5	Canada	2	2	2	6
4	0	Australia	2	2	1	5
5	New	Ireland	0	2	2	4
6	-4	Singapore	2	1	0	3
7	+6	Japan	1	2	0	3
8	-2	Turkey	2	0	0	2
9	+1	South Africa	1	0	1	2
9	-4	Malaysia	1	0	1	2
11	New	Albania	0	2	0	2
12	-2	Portugal	0	1	1	2
13	+2	Germany	1	0	0	1
13	New	Palestine	1	0	0	1
15	New	Greece	0	1	0	1
15	New	Russia	0	1	0	1
15	-6	United Kingdom	0	1	0	1
18	New	Ukraine	0	0	1	1
18	New	Fiji	0	0	1	1

Award Categories:

Best Contact Center
		St George Bank Large (Inhouse) Australia
		British Gas Large (Inhouse) United Kingdom
		OptumRX Large (Inhouse) United States
		Turkcell Global Bilgi Large (Outsourced) Turkey
		Vads Berhad Large (Outsourced) Malaysia
		Teledirect Pte Ltd Large (Outsourced) Singapore
		ING Direct Medium (Inhouse) Canada
		Rail Europe Medium (Inhouse) United States
		iSelect Pty Ltd Medium (Inhouse) Australia
		Sportingbet Medium (Inhouse) Ireland
		Scotiabank Group- Jamaica Medium (Inhouse) Jamaica
		SingTel Medium (Outsourced) Singapore
		Accenture Medium (Outsourced) Canada
		OCIS Fiji Medium (Outsourced) Fiji

Best Contact Center Executive / Director
			Antoine Casgrain St George Bank Australia
			Candy Clay CVS Caremark United States
			Oleg Chornobryvtsev Adelina Holding LLC Ukraine

Best Contact Center Operational Manager
			Cynthia Carroll CVS Caremark United States
			Steve Tassone iSelect Pty Ltd Australia
			Christelle Correia Clientele Limited South Africa

Best Contact Center Sales Professional
			Melanie Brooks ING Direct Canada
			Suci Aprilusi PT. Bank Central Asia, Tbk Indonesia

Best Contact Center Supervisor
			Jekky Norton Mahieu PT. Bank Central Asia, Tbk Indonesia
			Shane Bowles eFlow Ireland
			Tara MacDonald Eastlink Canada

Best Contact Center Support Professional - HR
			Ie Sen Tjoeng PT. Bank Central Asia, Tbk Indonesia

Best Contact Center Support Professional - IT
			Erich Sunarta PT. Bank Central Asia, Tbk Indonesia
			Kabir Vaderaa eFlow Ireland

Best Contact Center Support Professional - Workforce Planning
			Gisdy Remona Sitompul PT. Infomedia Nusantara Indonesia
			Alessandro Pozzi Xerox Albania
			Trish Ross Cloud5 Canada

Best Contact Center Trainer
			MarQuisha Harvey OptumRX United States
			Olga Veselova Telecontact Russia
			Svjetlana Trivuncevic St George Bank Australia

Best Customer Service Professional
			Gretchen Wojahn New York Life United States
			Kusbandiah . CIMB Group Indonesia
			Catherine O'Driscoll eFlow Ireland

Best In Customer Service
		OptumRX (Inhouse) United States
		Softbank Mobile (Inhouse) Japan
		NOS (Inhouse) Portugal
		Competence Call Center (Outsourced) Germany

Best Technology Innovation - Internal Solution
		SOFTBANK Japan
		Portugal Telecom Portugal

Best Direct Response Campaign
		Directorate General of Taxes Indonesia

Best Incentive Scheme
		Turkcell Global Bilgi Turkey
		MassMutual United States

Best Outbound Campaign
		O'Keeffe & Swartz Consultants South Africa
		PT. Bank Central Asia, Tbk Indonesia

Best Outsourcing Partnership
		REACH for Telecommunications Services Palestine Palestine Cellular Communications Co.,Ltd Jawwal
		Virtual-Agent Services Canada La Quinta
		VADS Business Process Sdn. Bhd. (721053-W) Malaysia Ministry Of Education ( Malaysia )