2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
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Rank | Change | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|---|
1 | +2 | ![]() | 6 | 3 | 0 | 9 |
2 | -1 | ![]() | 6 | 2 | 1 | 9 |
3 | +5 | ![]() | 2 | 2 | 2 | 6 |
4 | 0 | ![]() | 2 | 2 | 1 | 5 |
5 | New | ![]() | 0 | 2 | 2 | 4 |
6 | -4 | ![]() | 2 | 1 | 0 | 3 |
7 | +6 | ![]() | 1 | 2 | 0 | 3 |
8 | -2 | ![]() | 2 | 0 | 0 | 2 |
9 | +1 | ![]() | 1 | 0 | 1 | 2 |
9 | -4 | ![]() | 1 | 0 | 1 | 2 |
11 | New | ![]() | 0 | 2 | 0 | 2 |
12 | -2 | ![]() | 0 | 1 | 1 | 2 |
13 | +2 | ![]() | 1 | 0 | 0 | 1 |
13 | New | ![]() | 1 | 0 | 0 | 1 |
15 | New | ![]() | 0 | 1 | 0 | 1 |
15 | New | ![]() | 0 | 1 | 0 | 1 |
15 | -6 | ![]() | 0 | 1 | 0 | 1 |
18 | New | ![]() | 0 | 0 | 1 | 1 |
18 | New | ![]() | 0 | 0 | 1 | 1 |
Best Contact Center - Medium (Inhouse) | ||
![]() | ![]() Canada ING Direct![]() | |
![]() | ![]() United States Rail Europe![]() | |
![]() | ![]() Australia iSelect Pty Ltd![]() | |
![]() | ![]() Ireland Sportingbet![]() | |
![]() | ![]() Jamaica Scotiabank Group- Jamaica![]() |
Best Contact Center - Medium (Outsourced) | ||
![]() | ![]() Singapore SingTel![]() | |
![]() | ![]() Canada Accenture![]() | |
![]() | ![]() Fiji OCIS Fiji![]() |
Best Contact Center - Large (Inhouse) | ||
![]() | ![]() Australia St George Bank![]() | |
![]() | ![]() United Kingdom British Gas![]() | |
![]() | ![]() United States OptumRX![]() |
Best Contact Center - Large (Outsourced) | ||
![]() | ![]() Turkey Turkcell Global Bilgi![]() | |
![]() | ![]() Malaysia Vads Berhad![]() | |
![]() | ![]() Singapore Teledirect Pte Ltd![]() |
Best Help Desk - | ||
![]() | ![]() Singapore SingTel![]() | |
![]() | ![]() Greece Fiserv![]() |
Best In Customer Service - (Inhouse) | ||
![]() | ![]() United States OptumRX![]() | |
![]() | ![]() Japan Softbank Mobile![]() | |
![]() | ![]() Portugal NOS![]() |
Best In Customer Service - (Outsourced) | ||
![]() | ![]() Germany Competence Call Center![]() |
Best Technology Innovation - Internal Solution - | ||
![]() | ![]() Japan SOFTBANK![]() | |
![]() | ![]() Portugal Altice Portugal![]() |
Best Community Spirit - | ||
![]() | ![]() United States CVS Caremark![]() | |
![]() | ![]() Japan Softbank Mobile![]() |
Best Direct Response Campaign - | ||
![]() | ![]() Indonesia Directorate General of Taxes![]() |
Best Incentive Scheme - | ||
![]() | ![]() Turkey Turkcell Global Bilgi![]() | |
![]() | ![]() United States MassMutual![]() |
Best Outbound Campaign - | ||
![]() | ![]() South Africa O'Keeffe & Swartz Consultants![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Outsourcing Partnership - | ||
![]() | ![]() Palestine REACH for Telecommunications Services![]() ![]() | |
![]() | ![]() Canada Virtual-Agent Services & La Quinta![]() | |
![]() | ![]() Malaysia VADS Business Process Sdn. Bhd. (721053-W)![]() ![]() |
Best Recruitment Campaign - | ||
![]() | ![]() Indonesia PT. Astra International, Tbk - AstraWorld![]() | |
![]() | ![]() Albania Xerox![]() |
Best Contact Center Executive / Director - | |||
![]() | ![]() Australia Antoine CasgrainAntoine Casgrain - St George Bank ![]() | ||
![]() | ![]() United States Candy ClayCandy Clay - CVS Caremark ![]() | ||
![]() | ![]() Ukraine Oleg ChornobryvtsevOleg Chornobryvtsev - Adelina Holding LLC ![]() |
Best Contact Center Operational Manager - | |||
![]() | ![]() United States Cynthia CarrollCynthia Carroll - CVS Caremark ![]() | ||
![]() | ![]() Australia Steve TassoneSteve Tassone - iSelect Pty Ltd ![]() | ||
![]() | ![]() South Africa Christelle CorreiaChristelle Correia - Clientele Limited ![]() |
Best Contact Center Sales Professional - | |||
![]() | ![]() Canada Melanie BrooksMelanie Brooks - ING Direct ![]() | ||
![]() | ![]() Indonesia Suci AprilusiSuci Aprilusi - PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Supervisor - | |||
![]() | ![]() Indonesia Jekky Norton MahieuJekky Norton Mahieu - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Ireland Shane BowlesShane Bowles - eFlow ![]() | ||
![]() | ![]() Canada Tara MacDonaldTara MacDonald - Eastlink ![]() |
Best Contact Center Support Professional - HR - | |||
![]() | ![]() Indonesia Ie Sen TjoengIe Sen Tjoeng - PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Support Professional - IT - | |||
![]() | ![]() Indonesia Erich SunartaErich Sunarta - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Ireland Kabir VaderaaKabir Vaderaa - eFlow ![]() |
Best Contact Center Support Professional - Workforce Planning - | |||
![]() | ![]() Indonesia Gisdy Remona SitompulGisdy Remona Sitompul - PT. Infomedia Nusantara ![]() | ||
![]() | ![]() Albania Alessandro PozziAlessandro Pozzi - Xerox ![]() | ||
![]() | ![]() Canada Trish RossTrish Ross - Cloud5 ![]() |
Best Contact Center Trainer - | |||
![]() | ![]() United States MarQuisha HarveyMarQuisha Harvey - OptumRX ![]() | ||
![]() | ![]() Russia Olga VeselovaOlga Veselova - Telecontact ![]() | ||
![]() | ![]() Australia Svjetlana TrivuncevicSvjetlana Trivuncevic - St George Bank ![]() |
Best Customer Service Professional - | |||
![]() | ![]() United States Gretchen WojahnGretchen Wojahn - New York Life ![]() | ||
![]() | ![]() Indonesia Kusbandiah .Kusbandiah . - CIMB Group ![]() | ||
![]() | ![]() Ireland Catherine O'DriscollCatherine O'Driscoll - eFlow ![]() |
Raj Wadhwani | ContactCenterWorld.com
awesome gala and awards
February 25, 2021 12:29 PM ESTClint Waltman | Ec3
Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!
February 26, 2021 1:40 AM EST