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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!

Awards Entry Deadline - 31st January 2020

customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
1+2 Indonesia6309
2-1 United States6219
3+5 Canada2226
40 Australia2215
5New Ireland0224
6-4 Singapore2103
7+6 Japan1203
8-2 Turkey2002
9+1 South Africa1012
9-4 Malaysia1012
11New Albania0202
12-2 Portugal0112
13+2 Germany1001
13New Palestine1001
15New Greece0101
15New Russia0101
15-6 United Kingdom0101
18New Ukraine0011
18New Fiji0011

COMPANY AWARDS

Best Contact Center - Medium (Inhouse)

Canada

ING Direct

United States

Rail Europe

Australia

iSelect Pty Ltd

Ireland

Sportingbet

Jamaica

Scotiabank Group- Jamaica

Best Contact Center - Medium (Outsourced)

Singapore

SingTel

Canada

Accenture

Fiji

OCIS Fiji

Best Contact Center - Large (Inhouse)

Australia

St George Bank

United Kingdom

British Gas

United States

OptumRX

Best Contact Center - Large (Outsourced)

Turkey

Turkcell Global Bilgi

Malaysia

Vads Berhad

Singapore

Teledirect Pte Ltd

Best Help Desk -

Singapore

SingTel

Greece

First Data Hellas

Best In Customer Service - (Inhouse)

United States

OptumRX

Japan

Softbank Mobile

Portugal

NOS

Best In Customer Service - (Outsourced)

Germany

Competence Call Center

Best Technology Innovation - Internal Solution -

Japan

SOFTBANK

Portugal

Altice Portugal

Best Community Spirit -

United States

CVS Caremark

Japan

Softbank Mobile

Best Direct Response Campaign -

Indonesia

Directorate General of Taxes

Best Incentive Scheme -

Turkey

Turkcell Global Bilgi

United States

MassMutual

Best Outbound Campaign -

South Africa

O'Keeffe & Swartz Consultants

Indonesia

PT. Bank Central Asia, Tbk

Best Outsourcing Partnership -

Palestine

REACH for Telecommunications Services & Palestine Cellular Communications Co.,Ltd Jawwal

Canada

Virtual-Agent Services & La Quinta

Malaysia

VADS Business Process Sdn. Bhd. (721053-W) & Ministry Of Education ( Malaysia )

Best Recruitment Campaign -

Indonesia

PT. Astra International, Tbk - AstraWorld

Albania

Xerox

INDIVIDUAL AWARDS

Best Contact Center Executive / Director -

Australia

Antoine Casgrain - St George Bank

United States

Candy Clay - CVS Caremark

Ukraine

Oleg Chornobryvtsev - Adelina Holding LLC

Best Contact Center Operational Manager -

United States

Cynthia Carroll - CVS Caremark

Australia

Steve Tassone - iSelect Pty Ltd

South Africa

Christelle Correia - Clientele Limited

Best Contact Center Sales Professional -

Canada

Melanie Brooks - ING Direct

Indonesia

Suci Aprilusi - PT. Bank Central Asia, Tbk

Best Contact Center Supervisor -

Indonesia

Jekky Norton Mahieu - PT. Bank Central Asia, Tbk

Ireland

Shane Bowles - eFlow

Canada

Tara MacDonald - Eastlink

Best Contact Center Support Professional - HR -

Indonesia

Ie Sen Tjoeng - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - IT -

Indonesia

Erich Sunarta - PT. Bank Central Asia, Tbk

Ireland

Kabir Vaderaa - eFlow

Best Contact Center Support Professional - Workforce Planning -

Indonesia

Gisdy Remona Sitompul - PT. Infomedia Nusantara

Albania

Alessandro Pozzi - Xerox

Canada

Trish Ross - Cloud5

Best Contact Center Trainer -

United States

MarQuisha Harvey - OptumRX

Russia

Olga Veselova - Telecontact

Australia

Svjetlana Trivuncevic - St George Bank

Best Customer Service Professional -

United States

Gretchen Wojahn - New York Life

Indonesia

Kusbandiah . - CIMB Group

Ireland

Catherine O'Driscoll - eFlow
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