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World Rankings | EMEA | APAC | Americas
World Rankings
 |
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | +2 |  Indonesia | 6 | 3 | 0 | 9 |
| 2 | -1 |  United States | 6 | 2 | 1 | 9 |
| 3 | +5 |  Canada | 2 | 2 | 2 | 6 |
| 4 | 0 |  Australia | 2 | 2 | 1 | 5 |
| 5 | New |  Ireland | 0 | 2 | 2 | 4 |
| 6 | -4 |  Singapore | 2 | 1 | 0 | 3 |
| 7 | +6 |  Japan | 1 | 2 | 0 | 3 |
| 8 | -2 |  Turkey | 2 | 0 | 0 | 2 |
| 9 | +1 |  South Africa | 1 | 0 | 1 | 2 |
| 9 | -4 |  Malaysia | 1 | 0 | 1 | 2 |
| 11 | New |  Albania | 0 | 2 | 0 | 2 |
| 12 | -2 |  Portugal | 0 | 1 | 1 | 2 |
| 13 | +2 |  Germany | 1 | 0 | 0 | 1 |
| 13 | New |  Palestine | 1 | 0 | 0 | 1 |
| 15 | New |  Greece | 0 | 1 | 0 | 1 |
| 15 | New |  Russia | 0 | 1 | 0 | 1 |
| 15 | -6 |  United Kingdom | 0 | 1 | 0 | 1 |
| 18 | New |  Ukraine | 0 | 0 | 1 | 1 |
| 18 | New |  Fiji | 0 | 0 | 1 | 1 |
Award Categories:
- Contact Center Awards
- Individual Awards
- Customer Service Awards
- Technology Awards
- Organization Awards
- Strategic Awards
Contact Center Awards
| Best Contact Center | ||
 |  St George BankLarge (Inhouse) Australia  | |
 |  British GasLarge (Inhouse) United Kingdom  | |
 |  OptumRXLarge (Inhouse) United States  | |
|  Turkcell Global BilgiLarge (Outsourced) Turkey  | |
|  Vads BerhadLarge (Outsourced) Malaysia  | |
|  Teledirect Pte LtdLarge (Outsourced) Singapore  | |
|  ING DirectMedium (Inhouse) Canada  | |
| Rail Europe Medium (Inhouse) United States  | |
| iSelect Pty Ltd Medium (Inhouse) Australia  | |
|  SportingbetMedium (Inhouse) Ireland  | |
 |  Scotiabank Group- JamaicaMedium (Inhouse) Jamaica  | |
| SingTel Medium (Outsourced) Singapore  | |
| Accenture Medium (Outsourced) Canada  | |
|  OCIS FijiMedium (Outsourced) Fiji  | |
| Best Help Desk | ||
| SingTel Singapore | |
|  First Data HellasGreece  | |
Individual Awards
| Best Contact Center Executive / Director | |||
|  | Antoine Casgrain St George Bank Australia | |
|  | Candy Clay CVS Caremark United States  | |
|  |  Oleg ChornobryvtsevAdelina Holding LLC Ukraine  | |
| Best Contact Center Operational Manager | |||
|  | Cynthia Carroll CVS Caremark United States | |
|  | Steve Tassone iSelect Pty Ltd Australia | |
|  |  Christelle CorreiaClientele Limited South Africa  | |
| Best Contact Center Sales Professional | |||
|  | Melanie Brooks ING Direct Canada | |
|  |  Suci AprilusiPT. Bank Central Asia, Tbk Indonesia  | |
| Best Contact Center Supervisor | |||
|  | Jekky Norton Mahieu PT. Bank Central Asia, Tbk Indonesia | |
|  | Shane Bowles eFlow Ireland  | |
|  | Tara MacDonald Eastlink Canada  | |
| Best Contact Center Support Professional - HR | |||
|  | Ie Sen Tjoeng PT. Bank Central Asia, Tbk Indonesia | |
| Best Contact Center Support Professional - IT | |||
|  | Erich Sunarta PT. Bank Central Asia, Tbk Indonesia | |
|  | Kabir Vaderaa eFlow Ireland | |
| Best Contact Center Support Professional - Workforce Planning | |||
|  | Gisdy Remona Sitompul PT. Infomedia Nusantara Indonesia  | |
|  |  Alessandro PozziXerox Albania  | |
|  | Trish Ross Cloud5 Canada  | |
| Best Contact Center Trainer | |||
|  | MarQuisha Harvey OptumRX United States | |
|  |  Olga VeselovaTelecontact Russia  | |
|  | Svjetlana Trivuncevic St George Bank Australia | |
| Best Customer Service Professional | |||
|  | Gretchen Wojahn New York Life United States  | |
|  | Kusbandiah . CIMB Group Indonesia  | |
|  | Catherine O'Driscoll eFlow Ireland | |
Customer Service Awards
| Best In Customer Service | ||
| OptumRX (Inhouse) United States | |
|  Softbank Mobile(Inhouse) Japan  | |
|  NOS(Inhouse) Portugal  | |
|  Competence Call Center(Outsourced) Germany  | |
Technology Awards
| Best Technology Innovation - Internal Solution | ||
| SOFTBANK Japan  | |
| Portugal Telecom Portugal  | |
Organization Awards
| Best Community Spirit | ||
| CVS Caremark United States | |
| Softbank Mobile Japan | |
Strategic Awards
| Best Direct Response Campaign | ||
| Directorate General of Taxes Indonesia  | |
| Best Incentive Scheme | ||
| Turkcell Global Bilgi Turkey | |
| MassMutual United States  | |
| Best Outbound Campaign | ||
| O'Keeffe & Swartz Consultants South Africa  | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Outsourcing Partnership | ||
|  REACH for Telecommunications ServicesPalestine  Palestine Cellular Communications Co.,Ltd Jawwal  | |
| Virtual-Agent Services Canada La Quinta  | |
| VADS Business Process Sdn. Bhd. (721053-W) Malaysia  Ministry Of Education ( Malaysia )  | |
| Best Recruitment Campaign | ||
| PT. Astra International, Tbk - AstraWorld Indonesia  | |
| Xerox Albania | |
Contacts in United States
