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RankChangeCountryGoldSilverBronzeTotal
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40 Australia2215
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8-2 Turkey2002
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12-2 Portugal0112
13+2 Germany1001
13New Palestine1001
15New Greece0101
15New Russia0101
15-6 United Kingdom0101
18New Ukraine0011
18New Fiji0011

COMPANY AWARDS

Best Contact Center

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ING Direct

United States


Rail Europe

Australia


iSelect Pty Ltd

Ireland


Sportingbet

Jamaica


Scotiabank Group- Jamaica

Singapore


SingTel

Canada


Accenture

Fiji


OCIS Group

Australia


St George Bank

United Kingdom


British Gas

United States


OptumRX

Turkey


Turkcell Global Bilgi

Malaysia


Vads Berhad

Singapore


Teledirect Pte Ltd

Best Help Desk

Singapore


SingTel

Greece


Fiserv

Best In Customer Service

United States


OptumRX

Japan


Softbank Mobile

Portugal


NOS

Germany


Competence Call Center

Best Technology Innovation - Internal Solution

Japan


SOFTBANK

Portugal


Altice Portugal

Best Community Spirit

United States


CVS Caremark

Japan


Softbank Mobile

Best Direct Response Campaign

Indonesia


Directorate General of Taxes

Best Incentive Scheme

Turkey


Turkcell Global Bilgi

United States


MassMutual

Best Outbound Campaign

South Africa


O'Keeffe & Swartz Consultants

Indonesia


PT. Bank Central Asia, Tbk

Best Outsourcing Partnership

Palestine


REACH for Telecommunications Services & Palestine Cellular Communications Co.,Ltd Jawwal

Canada


Virtual-Agent Services & La Quinta

Malaysia


VADS Business Process Sdn. Bhd. (721053-W) & Ministry Of Education ( Malaysia )

Best Recruitment Campaign

Indonesia


PT. Astra International, Tbk - AstraWorld

Albania


Xerox

INDIVIDUAL AWARDS

Best Contact Center Executive / Director

Australia

Antoine Casgrain
Antoine Casgrain - St George Bank

United States

Candy Clay
Candy Clay - CVS Caremark

Ukraine

Oleg Chornobryvtsev
Oleg Chornobryvtsev - Adelina Call Center

Best Contact Center Operational Manager

United States

Cynthia Carroll
Cynthia Carroll - CVS Caremark

Australia

Steve Tassone
Steve Tassone - iSelect Pty Ltd

South Africa

Christelle Correia
Christelle Correia - Clientele Limited

Best Contact Center Sales Professional

Canada

Melanie Brooks
Melanie Brooks - ING Direct

Indonesia

Suci Aprilusi
Suci Aprilusi - PT. Bank Central Asia, Tbk

Best Contact Center Supervisor

Indonesia

Jekky Norton Mahieu
Jekky Norton Mahieu - PT. Bank Central Asia, Tbk

Ireland

Shane Bowles
Shane Bowles - eFlow

Canada

Tara MacDonald
Tara MacDonald - Eastlink

Best Contact Center Support Professional - HR

Indonesia

Ie Sen Tjoeng
Ie Sen Tjoeng - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - IT

Indonesia

Erich Sunarta
Erich Sunarta - PT. Bank Central Asia, Tbk

Ireland

Kabir Vaderaa
Kabir Vaderaa - eFlow

Best Contact Center Support Professional - Workforce Planning

Indonesia

Gisdy Remona Sitompul
Gisdy Remona Sitompul - PT. Infomedia Nusantara

Albania

Alessandro Pozzi
Alessandro Pozzi - Xerox

Canada

Trish Ross
Trish Ross - Cloud5

Best Contact Center Trainer

United States

MarQuisha Harvey
MarQuisha Harvey - OptumRX

Russia

Olga Veselova
Olga Veselova - Telecontact

Australia

Svjetlana Trivuncevic
Svjetlana Trivuncevic - St George Bank

Best Customer Service Professional

United States

Gretchen Wojahn
Gretchen Wojahn - New York Life

Indonesia

Kusbandiah .
Kusbandiah . - CIMB Group

Ireland

Catherine O'Driscoll
Catherine O'Driscoll - eFlow
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