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2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
 |
|
| Rank | Country | Gold | Silver | Bronze | Runner Up | Total |
|---|---|---|---|---|---|---|
| 1 |  United States | 7 | 6 | 3 | 0 | 16 |
| 2 |  Singapore | 1 | 2 | 2 | 2 | 7 |
| 3 |  Indonesia | 2 | 3 | 0 | 1 | 6 |
| 4 |  Australia | 2 | 1 | 2 | 0 | 5 |
| 5 |  Malaysia | 3 | 1 | 0 | 0 | 4 |
| 6 |  Turkey | 2 | 2 | 0 | 0 | 4 |
| 7 |  Qatar | 1 | 1 | 1 | 0 | 3 |
| 8 |  Canada | 1 | 0 | 2 | 0 | 3 |
| 9 |  United Kingdom | 0 | 1 | 1 | 1 | 3 |
| 10 |  South Africa | 1 | 1 | 0 | 0 | 2 |
| 10 |  Portugal | 1 | 1 | 0 | 0 | 2 |
| 12 |  Finland | 1 | 0 | 1 | 0 | 2 |
| 13 |  Japan | 0 | 0 | 2 | 0 | 2 |
| 14 |  Czech Republic | 0 | 0 | 1 | 1 | 2 |
| 15 |  Germany | 0 | 1 | 0 | 0 | 1 |
| 16 |  Thailand | 0 | 0 | 1 | 0 | 1 |
| 16 |  Romania | 0 | 0 | 1 | 0 | 1 |
| 18 |  India | 0 | 0 | 0 | 1 | 1 |
| 18 |  China | 0 | 0 | 0 | 1 | 1 |
Award Categories:
- Contact Center Awards
- Individual Awards
- Customer Service Awards
- Technology Awards
- Organization Awards
- Strategic Awards
Contact Center Awards
| Best Contact Center | ||
 |  AgeroLarge (Inhouse) United States  | |
 |  Commonwealth Bank of AustraliaLarge (Inhouse) Australia  | |
 |  CEZ ZSLarge (Inhouse) Czech Republic  | |
 |  China Mobile Zhejiang CompanyLarge (Inhouse) China  | |
| General Dynamics Information Technology Large (Outsourced) United States  | |
|  Teleperformance PortugalLarge (Outsourced) Portugal  | |
|  True Touch Co LtdLarge (Outsourced) Thailand  | |
|  HCLLarge (Outsourced) India  | |
|  Volkswagen Group South AfricaMedium (Inhouse) South Africa  | |
| MassMutual Medium (Inhouse) United States  | |
|  NTUC IncomeMedium (Inhouse) Singapore  | |
|  Novia Finland OyMedium (Outsourced) Finland  | |
| Accent Medium (Outsourced) United States  | |
|  AccentureMedium (Outsourced) Canada  | |
|  CelcomSmall Malaysia  | |
| Best Help Desk | ||
| Celcom Malaysia | |
|  Yapi Kredi BankTurkey  | |
Individual Awards
| Best Contact Center Sales Professional | |||
|  | Philip Cavan New York Life United States  | |
|  |  Jekky Norton MahieuPT. Bank Central Asia, Tbk Indonesia  | |
|  | Marko Höglund Novia Finland Oy Finland | |
| Best Contact Center Supervisor | |||
|  |  Nahed Mahmoud Mohd Abu-HadbaOoredoo Qatar  | |
|  | Mike Woolf Global Payments United States  | |
|  | Nicholas Khalil St George Bank Australia  | |
|  | Fanny Lee NCS Singapore  | |
| Best Contact Center Support Professional - HR | |||
|  | Lene Du Preez OCIS Group Australia  | |
|  |  Dana WaschkCompetence Call Center Germany  | |
|  | Vicky Staats Accent United States | |
| Best Contact Center Support Professional - IT | |||
|  | Nima Alvarez New York Life United States | |
|  | Salem Mohammed marri Ooredoo Qatar | |
|  | Alson Yeo NTUC Income Singapore | |
| Best Contact Center Support Professional - Workforce Planning | |||
|  | Paul Guzman ING Direct Canada  | |
|  | Marco Angelo Burgos Celcom Malaysia | |
|  |  Maureen FergusonCarnival UK United Kingdom  | |
|  | Teck Heng Wang NTUC Income Singapore | |
| Best Contact Center Trainer | |||
|  | Khairiah Adam Vads Berhad Malaysia  | |
|  | Divinia Fernandes Esch O'Keeffe & Swartz Consultants South Africa  | |
|  | Chris Thompson Virgin Mobile Canada Canada  | |
|  | Lucie Prudka AVG Technologies Czech Republic  | |
 |  | January Immer Whirlpool Corporation United States  | |
| Best Customer Service Professional | |||
|  | Joseph Waller New York Life United States | |
|  | Bernie Goh NCS Singapore | |
|  | Danielle Baker MassMutual United States | |
|  | Faye Brimson Carnival UK United Kingdom | |
Customer Service Awards
| Best In Customer Service | ||
| St George Bank (Inhouse) Australia | |
| CVS Caremark (Inhouse) United States  | |
| Ooredoo (Inhouse) Qatar | |
| Teleperformance Portugal (Outsourced) Portugal | |
| Optum (Outsourced) United States  | |
|  NTT-ME Corporation(Outsourced) Japan  | |
Technology Awards
| Best Technology Innovation - Internal Solution | ||
| Yapi Kredi Bank Turkey | |
| Optum United States | |
| SOFTBANK Japan  | |
Organization Awards
| Best Community Spirit | ||
| Whirlpool Corporation United States | |
| PT. Bank Central Asia, Tbk Indonesia | |
Strategic Awards
| Best Incentive Scheme | ||
| NCS Singapore | |
| Yapi Kredi Bank Turkey | |
| St George Bank Australia | |
| Best Outbound Campaign | ||
| Turkcell Global Bilgi Turkey  | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Outsourcing Partnership | ||
| LQ Management, L.L.C. United States  LQ Management, L.L.C. | |
| NCS Pte. Ltd. Singapore  Ministry of Manpower  | |
|  Competence Call Center S.R.L. BucharestRomania  Ryanair Limited  | |
| Best Recruitment Campaign | ||
| PT. Bank Central Asia, Tbk Indonesia | |
Australia
