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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!

Awards Entry Deadline - 31st January 2020

customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankCountryGoldSilverBronzeRunner UpTotal
1 United States763016
2 Singapore12227
3 Indonesia23016
4 Australia21205
5 Malaysia31004
6 Turkey22004
7 Qatar11103
8 Canada10203
9 United Kingdom01113
10 South Africa11002
10 Portugal11002
12 Finland10102
13 Japan00202
14 Czech Republic00112
15 Germany01001
16 Thailand00101
16 Romania00101
18 India00011
18 China00011

COMPANY AWARDS

Best Contact Center - Small

Malaysia

Celcom

Best Contact Center - Medium (Inhouse)

South Africa

Volkswagen Group South Africa

United States

MassMutual

Singapore

NTUC Income

Best Contact Center - Medium (Outsourced)

Finland

Novia Finland Oy

United States

Accent

Canada

Accenture

Best Contact Center - Large (Inhouse)

United States

Agero

Australia

Commonwealth Bank of Australia

Czech Republic

CEZ ZS

China

China Mobile Zhejiang Company

Best Contact Center - Large (Outsourced)

United States

General Dynamics Information Technology

Portugal

Teleperformance Portugal

Thailand

True Touch Co Ltd

India

HCL

Best Help Desk -

Malaysia

Celcom

Turkey

Yapi Kredi Bank

Best In Customer Service - (Inhouse)

Australia

St George Bank

United States

CVS Caremark

Qatar

Ooredoo

Best In Customer Service - (Outsourced)

Portugal

Teleperformance Portugal

United States

Optum

Japan

NTT-ME Corporation

Best Technology Innovation - Internal Solution -

Turkey

Yapi Kredi Bank

United States

Optum

Japan

SOFTBANK

Best Community Spirit -

United States

Whirlpool Corporation

Indonesia

PT. Bank Central Asia, Tbk

Best Incentive Scheme -

Singapore

NCS

Turkey

Yapi Kredi Bank

Australia

St George Bank

Best Outbound Campaign -

Turkey

Turkcell Global Bilgi

Indonesia

PT. Bank Central Asia, Tbk

Best Outsourcing Partnership -

United States

LQ Management, L.L.C. & LQ Management, L.L.C.

Singapore

NCS Pte. Ltd. & Ministry of Manpower

Romania

Competence Call Center S.R.L. Bucharest & Ryanair Limited

Best Recruitment Campaign -

Indonesia

PT. Bank Central Asia, Tbk

INDIVIDUAL AWARDS

Best Contact Center Sales Professional -

United States

Philip Cavan - New York Life

Indonesia

Jekky Norton Mahieu - PT. Bank Central Asia, Tbk

Finland

Marko Höglund - Novia Finland Oy

Best Contact Center Supervisor -

Qatar

Nahed Mahmoud Mohd Abu-Hadba - Ooredoo

United States

Mike Woolf - Global Payments

Australia

Nicholas Khalil - St George Bank

Singapore

Fanny Lee - NCS

Best Contact Center Support Professional - HR -

Australia

Lene Du Preez - OCIS Group

Germany

Dana Waschk - Competence Call Center

United States

Vicky Staats - Accent

Best Contact Center Support Professional - IT -

United States

Nima Alvarez - New York Life

Qatar

Salem Mohammed marri - Ooredoo

Singapore

Alson Yeo - NTUC Income

Best Contact Center Support Professional - Workforce Planning -

Canada

Paul Guzman - ING Direct

Malaysia

Marco Angelo Burgos - Celcom

United Kingdom

Maureen Ferguson - Carnival UK

Singapore

Teck Heng Wang - NTUC Income

Best Contact Center Trainer -

Malaysia

Khairiah Adam - Vads Berhad

South Africa

Divinia Fernandes Esch - O'Keeffe & Swartz Consultants

Canada

Chris Thompson - Virgin Mobile Canada

Czech Republic

Lucie Prudka - AVG Technologies

United States

January Immer - Whirlpool Corporation

Best Customer Service Professional -

United States

Joseph Waller - New York Life

Singapore

Bernie Goh - NCS

United States

Danielle Baker - MassMutual

United Kingdom

Faye Brimson - Carnival UK
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