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World Rankings | EMEA | APAC | Americas

World Rankings

Rank	Country	Gold	Silver	Bronze	Runner Up	Total
1	United States	7	6	3	0	16
2	Singapore	1	2	2	2	7
3	Indonesia	2	3	0	1	6
4	Australia	2	1	2	0	5
5	Malaysia	3	1	0	0	4
6	Turkey	2	2	0	0	4
7	Qatar	1	1	1	0	3
8	Canada	1	0	2	0	3
9	United Kingdom	0	1	1	1	3
10	South Africa	1	1	0	0	2
10	Portugal	1	1	0	0	2
12	Finland	1	0	1	0	2
13	Japan	0	0	2	0	2
14	Czech Republic	0	0	1	1	2
15	Germany	0	1	0	0	1
16	Thailand	0	0	1	0	1
16	Romania	0	0	1	0	1
18	India	0	0	0	1	1
18	China	0	0	0	1	1

Award Categories:

Contact Center Awards

Best Contact Center
		Agero Large (Inhouse) United States
		Commonwealth Bank of Australia Large (Inhouse) Australia
		CEZ ZS Large (Inhouse) Czech Republic
		China Mobile Zhejiang Company Large (Inhouse) China
		General Dynamics Information Technology Large (Outsourced) United States
		Teleperformance Portugal Large (Outsourced) Portugal
		True Touch Co Ltd Large (Outsourced) Thailand
		HCL Large (Outsourced) India
		Volkswagen Group South Africa Medium (Inhouse) South Africa
		MassMutual Medium (Inhouse) United States
		NTUC Income Medium (Inhouse) Singapore
		Novia Finland Oy Medium (Outsourced) Finland
		StarTek Medium (Outsourced) United States
		Accenture Medium (Outsourced) Canada
		Celcom Small Malaysia

Best Help Desk
		Celcom Malaysia
		Yapi Kredi Bank Turkey

Individual Awards

Best Contact Center Sales Professional
			Philip Cavan New York Life United States
			Jekky Norton Mahieu PT. Bank Central Asia, Tbk Indonesia
			Marko Höglund Novia Finland Oy Finland

Best Contact Center Supervisor
			Nahed Mahmoud Mohd Abu-Hadba Ooredoo Qatar
			Mike Woolf Global Payments United States
			Nicholas Khalil St George Bank Australia
			Fanny Lee NCS Singapore

Best Contact Center Support Professional - HR
			Lene Du Preez OCIS Group Australia
			Dana Waschk Competence Call Center Germany
			Vicky Staats StarTek United States

Best Contact Center Support Professional - IT
			Nima Alvarez New York Life United States
			Salem Mohammed marri Ooredoo Qatar
			Alson Yeo NTUC Income Singapore

Best Contact Center Support Professional - Workforce Planning
			Paul Guzman ING Direct Canada
			Marco Angelo Burgos Celcom Malaysia
			Maureen Ferguson Carnival UK United Kingdom
			Teck Heng Wang NTUC Income Singapore

Best Contact Center Trainer
			Khairiah Adam Vads Berhad Malaysia
			Divinia Fernandes Esch O'Keeffe & Swartz Consultants South Africa
			Chris Thompson Virgin Mobile Canada Canada
			Lucie Prudka AVG Technologies Czech Republic
			January Immer Whirlpool Corporation United States

Best Customer Service Professional
			Joseph Waller New York Life United States
			Bernie Goh NCS Singapore
			Danielle Baker MassMutual United States
			Faye Brimson Carnival UK United Kingdom

Customer Service Awards

Best In Customer Service
		St George Bank (Inhouse) Australia
		CVS Caremark (Inhouse) United States
		Ooredoo (Inhouse) Qatar
		Teleperformance Portugal (Outsourced) Portugal
		Optum (Outsourced) United States
		NTT-ME Corporation (Outsourced) Japan

Technology Awards

Best Technology Innovation - Internal Solution
		Yapi Kredi Bank Turkey
		Optum United States
		SOFTBANK Japan

Organization Awards

Best Community Spirit
		Whirlpool Corporation United States
		PT. Bank Central Asia, Tbk Indonesia

Strategic Awards

Best Incentive Scheme
		NCS Singapore
		Yapi Kredi Bank Turkey
		St George Bank Australia

Best Outbound Campaign
		Turkcell Global Bilgi Turkey
		PT. Bank Central Asia, Tbk Indonesia

Best Outsourcing Partnership
		LQ Management, L.L.C. United States LQ Management, L.L.C.
		NCS Pte. Ltd. Singapore Ministry of Manpower
		Competence Call Center S.R.L. Bucharest Romania Ryanair Limited

Best Recruitment Campaign
		PT. Bank Central Asia, Tbk Indonesia