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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings |
|
| Rank | Country | Gold | Silver | Bronze | Runner Up | Total |
|---|---|---|---|---|---|---|
| 1 |  United States | 7 | 6 | 3 | 0 | 16 |
| 2 |  Singapore | 1 | 2 | 2 | 2 | 7 |
| 3 |  Indonesia | 2 | 3 | 0 | 1 | 6 |
| 4 |  Australia | 2 | 1 | 2 | 0 | 5 |
| 5 |  Malaysia | 3 | 1 | 0 | 0 | 4 |
| 6 |  Turkey | 2 | 2 | 0 | 0 | 4 |
| 7 |  Qatar | 1 | 1 | 1 | 0 | 3 |
| 8 |  Canada | 1 | 0 | 2 | 0 | 3 |
| 9 |  United Kingdom | 0 | 1 | 1 | 1 | 3 |
| 10 |  South Africa | 1 | 1 | 0 | 0 | 2 |
| 10 |  Portugal | 1 | 1 | 0 | 0 | 2 |
| 12 |  Finland | 1 | 0 | 1 | 0 | 2 |
| 13 |  Japan | 0 | 0 | 2 | 0 | 2 |
| 14 |  Czech Republic | 0 | 0 | 1 | 1 | 2 |
| 15 |  Germany | 0 | 1 | 0 | 0 | 1 |
| 16 |  Thailand | 0 | 0 | 1 | 0 | 1 |
| 16 |  Romania | 0 | 0 | 1 | 0 | 1 |
| 18 |  India | 0 | 0 | 0 | 1 | 1 |
| 18 |  China | 0 | 0 | 0 | 1 | 1 |
COMPANY AWARDS| Best Contact Center | ||
 |  South Africa Volkswagen Group South Africa  Medium (Inhouse) | |
 |  United States MassMutual  Medium (Inhouse) | |
 |  Singapore NTUC Income  Medium (Inhouse) | |
|  Finland Novia Finland Oy  Medium (Outsourced) | |
| United States Accent  Medium (Outsourced) | |
|  Canada Accenture  Medium (Outsourced) | |
| United States Agero  Mega (Inhouse) | |
|  Australia Commonwealth Bank of Australia  Mega (Inhouse) | |
|  Czech Republic CEZ ZS  Large (Inhouse) | |
 |  China China Mobile Zhejiang Company  Mega (Inhouse) | |
| United States General Dynamics Information Technology  Mega (Outsourced) | |
|  Portugal Teleperformance Portugal  Mega (Outsourced) | |
|  Thailand True Touch Co Ltd  Mega (Outsourced) | |
|  India HCL  Mega (Outsourced) | |
| Best In Customer Service | ||
| Australia St George Bank  Large (Inhouse) | |
| United States CVS Caremark  Mega (Inhouse) | |
|  Qatar Ooredoo  Large (Inhouse) | |
| Portugal Teleperformance Portugal Mega (Outsourced) | |
| United States Optum  Mega (Outsourced) | |
|  Japan NTT-ME Corporation  Large (Outsourced) | |
 | Raj Wadhwani | ContactCenterWorld amazing professionals. amazing best practices. amazing event August 22, 2023 10:15 PM EST |
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