2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
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Rank | Country | Gold | Silver | Bronze | Runner Up | Total |
---|---|---|---|---|---|---|
1 | ![]() | 7 | 6 | 3 | 0 | 16 |
2 | ![]() | 1 | 2 | 2 | 2 | 7 |
3 | ![]() | 2 | 3 | 0 | 1 | 6 |
4 | ![]() | 2 | 1 | 2 | 0 | 5 |
5 | ![]() | 3 | 1 | 0 | 0 | 4 |
6 | ![]() | 2 | 2 | 0 | 0 | 4 |
7 | ![]() | 1 | 1 | 1 | 0 | 3 |
8 | ![]() | 1 | 0 | 2 | 0 | 3 |
9 | ![]() | 0 | 1 | 1 | 1 | 3 |
10 | ![]() | 1 | 1 | 0 | 0 | 2 |
10 | ![]() | 1 | 1 | 0 | 0 | 2 |
12 | ![]() | 1 | 0 | 1 | 0 | 2 |
13 | ![]() | 0 | 0 | 2 | 0 | 2 |
14 | ![]() | 0 | 0 | 1 | 1 | 2 |
15 | ![]() | 0 | 1 | 0 | 0 | 1 |
16 | ![]() | 0 | 0 | 1 | 0 | 1 |
16 | ![]() | 0 | 0 | 1 | 0 | 1 |
18 | ![]() | 0 | 0 | 0 | 1 | 1 |
18 | ![]() | 0 | 0 | 0 | 1 | 1 |
Best Contact Center - Small | ||
![]() | ![]() Malaysia Celcom![]() |
Best Contact Center - Medium (Inhouse) | ||
![]() | ![]() South Africa Volkswagen Group South Africa![]() | |
![]() | ![]() United States MassMutual![]() | |
![]() | ![]() Singapore NTUC Income![]() |
Best Contact Center - Medium (Outsourced) | ||
![]() | ![]() Finland Novia Finland Oy![]() | |
![]() | ![]() United States Accent![]() | |
![]() | ![]() Canada Accenture![]() |
Best Contact Center - Large (Inhouse) | ||
![]() | ![]() United States Agero![]() | |
![]() | ![]() Australia Commonwealth Bank of Australia![]() | |
![]() | ![]() Czech Republic CEZ ZS![]() | |
![]() | ![]() China China Mobile Zhejiang Company![]() |
Best Contact Center - Large (Outsourced) | ||
![]() | ![]() United States General Dynamics Information Technology![]() | |
![]() | ![]() Portugal Teleperformance Portugal![]() | |
![]() | ![]() Thailand True Touch Co Ltd![]() | |
![]() | ![]() India HCL![]() |
Best Help Desk - | ||
![]() | ![]() Malaysia Celcom![]() | |
![]() | ![]() Turkey Yapi Kredi Bank![]() |
Best In Customer Service - (Inhouse) | ||
![]() | ![]() Australia St George Bank![]() | |
![]() | ![]() United States CVS Caremark![]() | |
![]() | ![]() Qatar Ooredoo![]() |
Best In Customer Service - (Outsourced) | ||
![]() | ![]() Portugal Teleperformance Portugal![]() | |
![]() | ![]() United States Optum![]() | |
![]() | ![]() Japan NTT-ME Corporation![]() |
Best Technology Innovation - Internal Solution - | ||
![]() | ![]() Turkey Yapi Kredi Bank![]() | |
![]() | ![]() United States Optum![]() | |
![]() | ![]() Japan SOFTBANK![]() |
Best Community Spirit - | ||
![]() | ![]() United States Whirlpool Corporation![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Incentive Scheme - | ||
![]() | ![]() Singapore NCS![]() | |
![]() | ![]() Turkey Yapi Kredi Bank![]() | |
![]() | ![]() Australia St George Bank![]() |
Best Outbound Campaign - | ||
![]() | ![]() Turkey Turkcell Global Bilgi![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Outsourcing Partnership - | ||
![]() | ![]() United States LQ Management, L.L.C.![]() ![]() | |
![]() | ![]() Singapore NCS Pte. Ltd.![]() ![]() | |
![]() | ![]() Romania Competence Call Center S.R.L. Bucharest![]() ![]() |
Best Recruitment Campaign - | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Contact Center Sales Professional - | |||
![]() | ![]() United States Philip CavanPhilip Cavan - New York Life ![]() | ||
![]() | ![]() Indonesia Jekky Norton MahieuJekky Norton Mahieu - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Finland Marko HöglundMarko Höglund - Novia Finland Oy ![]() |
Best Contact Center Supervisor - | |||
![]() | ![]() Qatar Nahed Mahmoud Mohd Abu-HadbaNahed Mahmoud Mohd Abu-Hadba - Ooredoo ![]() | ||
![]() | ![]() United States Mike WoolfMike Woolf - Global Payments ![]() | ||
![]() | ![]() Australia Nicholas KhalilNicholas Khalil - St George Bank ![]() | ||
![]() | ![]() Singapore Fanny LeeFanny Lee - NCS ![]() |
Best Contact Center Support Professional - HR - | |||
![]() | ![]() Australia Lene Du PreezLene Du Preez - OCIS Group ![]() | ||
![]() | ![]() Germany Dana WaschkDana Waschk - Competence Call Center ![]() | ||
![]() | ![]() United States Vicky StaatsVicky Staats - Accent ![]() |
Best Contact Center Support Professional - IT - | |||
![]() | ![]() United States Nima AlvarezNima Alvarez - New York Life ![]() | ||
![]() | ![]() Qatar Salem Mohammed marriSalem Mohammed marri - Ooredoo ![]() | ||
![]() | ![]() Singapore Alson YeoAlson Yeo - NTUC Income ![]() |
Best Contact Center Support Professional - Workforce Planning - | |||
![]() | ![]() Canada Paul GuzmanPaul Guzman - ING Direct ![]() | ||
![]() | ![]() Malaysia Marco Angelo BurgosMarco Angelo Burgos - Celcom ![]() | ||
![]() | ![]() United Kingdom Maureen FergusonMaureen Ferguson - Carnival UK ![]() | ||
![]() | ![]() Singapore Teck Heng WangTeck Heng Wang - NTUC Income ![]() |
Best Contact Center Trainer - | |||
![]() | ![]() Malaysia Khairiah AdamKhairiah Adam - Vads Berhad ![]() | ||
![]() | ![]() South Africa Divinia Fernandes EschDivinia Fernandes Esch - O'Keeffe & Swartz Consultants ![]() | ||
![]() | ![]() Canada Chris ThompsonChris Thompson - Virgin Mobile Canada ![]() | ||
![]() | ![]() Czech Republic Lucie PrudkaLucie Prudka - AVG Technologies ![]() | ||
![]() | ![]() United States January ImmerJanuary Immer - Whirlpool Corporation ![]() |
Best Customer Service Professional - | |||
![]() | ![]() United States Joseph WallerJoseph Waller - New York Life ![]() | ||
![]() | ![]() Singapore Bernie GohBernie Goh - NCS ![]() | ||
![]() | ![]() United States Danielle BakerDanielle Baker - MassMutual ![]() | ||
![]() | ![]() United Kingdom Faye BrimsonFaye Brimson - Carnival UK ![]() |
Raj Wadhwani | ContactCenterWorld.com
awesome gala and awards
February 25, 2021 12:29 PM ESTClint Waltman | Ec3
Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!
February 26, 2021 1:40 AM EST