Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE

2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankCountryGoldSilverBronzeRunner UpTotal
1 United States763016
2 Singapore12227
3 Indonesia23016
4 Australia21205
5 Malaysia31004
6 Turkey22004
7 Qatar11103
8 Canada10203
9 United Kingdom01113
10 South Africa11002
10 Portugal11002
12 Finland10102
13 Japan00202
14 Czech Republic00112
15 Germany01001
16 Thailand00101
16 Romania00101
18 India00011
18 China00011

COMPANY AWARDS

Best Contact Center

Malaysia


Celcom

South Africa


Volkswagen Group South Africa

United States


MassMutual

Singapore


NTUC Income

Finland


Novia Finland Oy

United States


Accent

Canada


Accenture

United States


Agero

Australia


Commonwealth Bank of Australia

Czech Republic


CEZ ZS

China


China Mobile Zhejiang Company

United States


General Dynamics Information Technology

Portugal


Teleperformance Portugal

Thailand


True Touch Co Ltd

India


HCL

Best Help Desk

Malaysia


Celcom

Turkey


Yapi Kredi Bank

Best In Customer Service

Australia


St George Bank

United States


CVS Caremark

Qatar


Ooredoo

Portugal


Teleperformance Portugal

United States


Optum

Japan


NTT-ME Corporation

Best Technology Innovation - Internal Solution

Turkey


Yapi Kredi Bank

United States


Optum

Japan


SOFTBANK

Best Community Spirit

United States


Whirlpool Corporation

Indonesia


PT. Bank Central Asia, Tbk

Best Incentive Scheme

Singapore


NCS

Turkey


Yapi Kredi Bank

Australia


St George Bank

Best Outbound Campaign

Turkey


Turkcell Global Bilgi

Indonesia


PT. Bank Central Asia, Tbk

Best Outsourcing Partnership

United States


LQ Management, L.L.C. & LQ Management, L.L.C.

Singapore


NCS Pte. Ltd. & Ministry of Manpower

Romania


Competence Call Center S.R.L. Bucharest & Ryanair Limited

Best Recruitment Campaign

Indonesia


PT. Bank Central Asia, Tbk

INDIVIDUAL AWARDS

Best Contact Center Sales Professional

United States

Philip Cavan
Philip Cavan - New York Life

Indonesia

Jekky Norton Mahieu
Jekky Norton Mahieu - PT. Bank Central Asia, Tbk

Finland

Marko Höglund
Marko Höglund - Novia Finland Oy

Best Contact Center Supervisor

Qatar

Nahed Mahmoud Mohd Abu-Hadba
Nahed Mahmoud Mohd Abu-Hadba - Ooredoo

United States

Mike Woolf
Mike Woolf - Global Payments

Australia

Nicholas Khalil
Nicholas Khalil - St George Bank

Singapore

Fanny Lee
Fanny Lee - NCS

Best Contact Center Support Professional - HR

Australia

Lene Du Preez
Lene Du Preez - OCIS Group

Germany

Dana Waschk
Dana Waschk - Competence Call Center

United States

Vicky Staats
Vicky Staats - Accent

Best Contact Center Support Professional - IT

United States

Nima Alvarez
Nima Alvarez - New York Life

Qatar

Salem Mohammed marri
Salem Mohammed marri - Ooredoo

Singapore

Alson Yeo
Alson Yeo - NTUC Income

Best Contact Center Support Professional - Workforce Planning

Canada

Paul Guzman
Paul Guzman - ING Direct

Malaysia

Marco Angelo Burgos
Marco Angelo Burgos - Celcom

United Kingdom

Maureen Ferguson
Maureen Ferguson - Carnival Cruise Lines

Singapore

Teck Heng Wang
Teck Heng Wang - NTUC Income

Best Contact Center Trainer

Malaysia

Khairiah Adam
Khairiah Adam - Vads Berhad

South Africa

Divinia Fernandes Esch
Divinia Fernandes Esch - O'Keeffe & Swartz Consultants

Canada

Chris Thompson
Chris Thompson - Virgin Mobile Canada

Czech Republic

Lucie Prudka
Lucie Prudka - AVG Technologies

United States

January Immer
January Immer - Whirlpool Corporation

Best Customer Service Professional

United States

Joseph Waller
Joseph Waller - New York Life

Singapore

Bernie Goh
Bernie Goh - NCS

United States

Danielle Baker
Danielle Baker - MassMutual

United Kingdom

Faye Brimson
Faye Brimson - Carnival Cruise Lines
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =