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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!

Awards Entry Deadline - 31st January 2020

customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1915337
2+3 South Africa111012
3+1 Turkey91010
4-2 United States3418
5+8 Hong Kong4015
6+7 Canada4004
7+6 Australia3104
8-2 Japan2103
90 Saudi Arabia2002
9+3 New Zealand2002
9-2 Russia2002
12-5 Malaysia1102
130 India1012
14-11 Portugal1001
15-2 Fiji0000
15-2 Albania0000
15-5 Philippines0000
15-2 Brunei0000
15-2 Palestine0000
15-2 Jamaica0000
15-2 Spain0000
15-2 China0000
15-2 Greece0000
15-4 Czech Republic0000
15-2 Singapore0000
15-2 Ireland0000
15-2 Poland0000
15-2 Ukraine0000
15-2 Germany0000
15-2 Brazil0000
15-2 United Kingdom0000

COMPANY AWARDS

Best Contact Center - Small (Inhouse)

Hong Kong

HKT

Indonesia

Bank Indonesia

Best Contact Center - Small (Outsourced)

Canada

xperigo

Best Contact Center - Medium (Inhouse)

South Africa

ABSA Bank

Malaysia

AIA Berhad

Best Contact Center - Mega (Inhouse)

South Africa

Multichoice South Africa

Indonesia

PT. Bank Central Asia, Tbk

United States

Optum

Best Contact Center - Mega (Outsourced)

Turkey

AssisTT

Best Contact Center - Large (Inhouse)

Turkey

Arçelik

Indonesia

PT Telkomunikasi Indonesia

India

ICICI Lombard General Insurance Co. Ltd.

Best Contact Center - Large (Outsourced)

Saudi Arabia

Human Resources Development Funds

Best Help Desk - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Telkomunikasi Indonesia

United States

MassMutual

Best Help Desk - (Outsourced)

Canada

xperigo

Best Customer Loyalty Program - (Inhouse)

Turkey

Arçelik

Indonesia

PT. Bank Central Asia, Tbk

Best In Customer Service - Small (Inhouse)

Indonesia

Bank Indonesia

Best In Customer Service - Small (Outsourced)

Canada

xperigo

Best In Customer Service - Medium (Inhouse)

Turkey

Doğuş Otomotiv

Best In Customer Service - Large (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Turkey

Arçelik

South Africa

Multichoice South Africa

Japan

Sumitomo Mitsui Card Company,Limited

Best In Customer Service - Large (Outsourced)

Portugal

Teleperformance Portugal

Best Technology Innovation - Internal Solution - Small (Inhouse)

Indonesia

PT Angkasa Pura II

Best Technology Innovation - Internal Solution - Small (Outsourced)

Canada

xperigo

Best Technology Innovation - Internal Solution - Medium (Inhouse)

Turkey

Vestel

Best Technology Innovation - Internal Solution - Mega (Inhouse)

Hong Kong

The Hong Kong Jockey Club

India

Dell India

Best Technology Innovation - Internal Solution - Mega (Outsourced)

Turkey

AssisTT

Best Technology Innovation - Internal Solution - Large (Inhouse)

Japan

Sumitomo Mitsui Card Company,Limited

Best use of Self-service Technology - (Inhouse)

Indonesia

PT Angkasa Pura II

Indonesia

PT Telkomunikasi Indonesia

Turkey

Vestel

Best use of Self-service Technology - (Outsourced)

United States

Hinduja Global Solutions USA

Best use of Social Media in the Contact Center - Small-Medium (Inhouse)

Indonesia

Bank Indonesia

Indonesia

PT Angkasa Pura II

Best use of Social Media in the Contact Center - Large (Inhouse)

South Africa

Multichoice South Africa

Indonesia

PT. Bank Central Asia, Tbk

Best use of Social Media in the Contact Center - Large (Outsourced)

Saudi Arabia

Human Resources Development Funds

Best Community Spirit - (Inhouse)

United States

Optum

Indonesia

Bank Indonesia

Best Contact Center Design Award - (Inhouse)

Indonesia

PT Telkomunikasi Indonesia

Best Home / Remote Agent Program - (Outsourced)

Australia

Concentrix

Green Contact Center - (Inhouse)

Indonesia

PT Telkomunikasi Indonesia

Indonesia

PT. Bank Central Asia, Tbk

Best Direct Response Campaign - (Inhouse)

Indonesia

Bank Indonesia

Indonesia

PT Angkasa Pura II

Best Incentive Scheme - (Inhouse)

Indonesia

PT Angkasa Pura II

Indonesia

PT. Bank Central Asia, Tbk

Best Incentive Scheme - (Outsourced)

Russia

Telecontact

Best Outbound Campaign - (Inhouse)

Japan

Sumitomo Mitsui Card Company,Limited

Indonesia

PT. Bank Central Asia, Tbk

Best Outsourcing Partnership - (Inhouse)

Indonesia

PT Infomedia Nusantara & PT. Telekomunikasi Indonesia, Tbk

Indonesia

PT. Infomedia, Tbk & Halo BCA (PT Bank Central Asia, Tbk)

Best Outsourcing Partnership - (Outsourced)

Turkey

AssisTT & Ministry of Health of Turkey

United States

HGS, Lisle, Illinois & Jarden Consumer Solutions

Best Recruitment Campaign - (Inhouse)

Turkey

Doğuş Otomotiv

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Telkomunikasi Indonesia

Best Sales Campaign - Inbound or Outbound - (Inhouse)

Hong Kong

HKT

INDIVIDUAL AWARDS

Best Analyst - (Inhouse)

Indonesia

Janice Valicia - PT. Bank Central Asia, Tbk

United States

Mark Littlejohn - MassMutual

Best Analyst - (Outsourced)

New Zealand

Sylvia Miranda - Concentrix

Best Contact Center Executive / Director - (Inhouse)

Malaysia

Cheryl Paul - AIA Berhad

Best Contact Center Executive / Director - (Outsourced)

South Africa

Zain Patel - Merchants SA (South Africa)

Best Contact Center Operational Manager - (Inhouse)

South Africa

Hlubi Maphuma - Multichoice South Africa

United States

Kendal Toler - MassMutual

Hong Kong

Victor Ma - HKT

Best Contact Center Operational Manager - (Outsourced)

Australia

David Fotheringham - Concentrix

Best Contact Center Sales Professional - (Inhouse)

Indonesia

M. Hafiedz Amrulloh - PT Telkomunikasi Indonesia

Indonesia

Royke Hendra Antou - PT. Bank Central Asia, Tbk

Best Contact Center Sales Professional - (Outsourced)

New Zealand

Fazal Rokadia - Concentrix

Best Contact Center Supervisor - (Inhouse)

South Africa

Tshepo Masitenyane - Multichoice South Africa

Indonesia

Indra Wahyuningsih - Telkomsel

Indonesia

Elsa Puspitasari - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - HR - (Outsourced)

Russia

Anna Ovchinnikova - Teleperformance Russia

Best Contact Center Support Professional - IT - (Inhouse)

Indonesia

Emanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk

United States

Duke Pycko - MassMutual

Best Contact Center Support Professional - Workforce Planning - (Inhouse)

Indonesia

Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - Workforce Planning - (Outsourced)

Australia

David Flanagan - Concentrix

Best Contact Center Trainer - (Inhouse)

Indonesia

Via Rahma - PT. Bank Central Asia, Tbk

Best Contact Center Trainer - (Outsourced)

South Africa

Vanie (R) Subramoney - Merchants SA (South Africa)

Best Project Manager - (Inhouse)

Indonesia

Nandi Satria Segara - PT Telkomunikasi Indonesia

Best Sales Manager - (Inhouse)

Hong Kong

Terry To - HKT

South Africa

Sunjveer Panday - Talksure

South Africa

Bharat Parshotam - ABSA Bank

Client Services Manager (Outsourced Services) - (Outsourced)

South Africa

Donovan Crout - Merchants SA (South Africa)

Indonesia

Muhammad Fajri - PT. Infomedia Nusantara

Quality Auditor - (Outsourced)

South Africa

Nobuhle Ngubane - Merchants SA (South Africa)

Australia

Vittoria Gough - Concentrix
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