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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 19 | 15 | 3 | 37 |
| 2 | +3 |  South Africa | 11 | 1 | 0 | 12 |
| 3 | +1 |  Turkey | 9 | 1 | 0 | 10 |
| 4 | -2 |  United States | 3 | 4 | 1 | 8 |
| 5 | +8 |  Hong Kong | 4 | 0 | 1 | 5 |
| 6 | +7 |  Canada | 4 | 0 | 0 | 4 |
| 7 | +6 |  Australia | 3 | 1 | 0 | 4 |
| 8 | -2 |  Japan | 2 | 1 | 0 | 3 |
| 9 | 0 |  Saudi Arabia | 2 | 0 | 0 | 2 |
| 9 | +3 |  New Zealand | 2 | 0 | 0 | 2 |
| 9 | -2 |  Russia | 2 | 0 | 0 | 2 |
| 12 | -5 |  Malaysia | 1 | 1 | 0 | 2 |
| 13 | 0 |  India | 1 | 0 | 1 | 2 |
| 14 | -11 |  Portugal | 1 | 0 | 0 | 1 |
| 15 | -2 |  Fiji | 0 | 0 | 0 | 0 |
| 15 | -2 |  Albania | 0 | 0 | 0 | 0 |
| 15 | -5 |  Philippines | 0 | 0 | 0 | 0 |
| 15 | -2 |  Brunei | 0 | 0 | 0 | 0 |
| 15 | -2 |  Palestine | 0 | 0 | 0 | 0 |
| 15 | -2 |  Jamaica | 0 | 0 | 0 | 0 |
| 15 | -2 |  Spain | 0 | 0 | 0 | 0 |
| 15 | -2 |  China | 0 | 0 | 0 | 0 |
| 15 | -2 |  Greece | 0 | 0 | 0 | 0 |
| 15 | -4 |  Czech Republic | 0 | 0 | 0 | 0 |
| 15 | -2 |  Singapore | 0 | 0 | 0 | 0 |
| 15 | -2 |  Ireland | 0 | 0 | 0 | 0 |
| 15 | -2 |  Poland | 0 | 0 | 0 | 0 |
| 15 | -2 |  Ukraine | 0 | 0 | 0 | 0 |
| 15 | -2 |  Germany | 0 | 0 | 0 | 0 |
| 15 | -2 |  Brazil | 0 | 0 | 0 | 0 |
| 15 | -2 |  United Kingdom | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center | ||
 |  Hong Kong HKT  Small (Inhouse) | |
 |  Indonesia Bank Indonesia  Small (Inhouse) | |
|  Canada xperigo  Small (Outsourced) | |
|  South Africa ABSA Bank  Medium (Inhouse) | |
|  Malaysia AIA Berhad  Medium (Inhouse) | |
| South Africa Multichoice South Africa  Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk  Mega (Inhouse) | |
|  United States Optum  Mega (Inhouse) | |
|  Turkey AssisTT  Mega (Outsourced) | |
| Turkey Arçelik  Large (Inhouse) | |
| Indonesia PT. Telekomunikasi Indonesia  Large (Inhouse) | |
 |  India ICICI Lombard General Insurance Co. Ltd.  Large (Inhouse) | |
|  Saudi Arabia Human Resources Development Funds  Large (Outsourced) | |
| Best Help Desk | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia PT. Telekomunikasi Indonesia Large (Inhouse) | |
| United States MassMutual  Medium (Inhouse) | |
| Canada xperigo Small (Outsourced) | |
| Best Customer Loyalty Program | ||
| Turkey Arçelik Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best In Customer Service | ||
| Indonesia Bank Indonesia Small (Inhouse) | |
| Canada xperigo Small (Outsourced) | |
| Turkey Doğuş Otomotiv  Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Turkey Arçelik Large (Inhouse) | |
|  Japan Sumitomo Mitsui Card Company,Limited  Large (Inhouse) | |
| South Africa Multichoice South Africa Mega (Inhouse) | |
|  Portugal Teleperformance Portugal  Mega (Outsourced) | |
| Best Technology Innovation - Internal Solution | ||
| Indonesia PT Angkasa Pura II  Small (Inhouse) | |
| Canada xperigo Small (Outsourced) | |
| Turkey Vestel  Medium (Inhouse) | |
| Hong Kong The Hong Kong Jockey Club  Mega (Inhouse) | |
| India Dell India  Mega (Inhouse) | |
| Turkey AssisTT Mega (Outsourced) | |
| Japan Sumitomo Mitsui Card Company,Limited Large (Inhouse) | |
| Best use of Self-service Technology | ||
| Indonesia PT Angkasa Pura II Small (Inhouse) | |
| Indonesia PT. Telekomunikasi Indonesia Large (Inhouse) | |
| Turkey Vestel Medium (Inhouse) | |
| United States Hinduja Global Solutions USA  Mega (Outsourced) | |
| Best Community Spirit | ||
| United States Optum Medium (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Best Contact Center Design Award | ||
| Indonesia PT. Telekomunikasi Indonesia Large (Inhouse) | |
| Best Green Contact Center | ||
| Indonesia PT. Telekomunikasi Indonesia Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Home / Remote Agent Program | ||
|  Australia Concentrix  Large (Outsourced) | |
| Best use of Social Media in the Contact Center | ||
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia PT Angkasa Pura II Small (Inhouse) | |
| South Africa Multichoice South Africa Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Saudi Arabia Human Resources Development Funds Large (Outsourced) | |
| Best Direct Response Campaign | ||
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia PT Angkasa Pura II Small (Inhouse) | |
| Best Incentive Scheme | ||
| Indonesia PT Angkasa Pura II Small (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
|  Russia Telecontact  Mega (Outsourced) | |
| Best Outbound Campaign | ||
| Japan Sumitomo Mitsui Card Company,Limited Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Outsourcing Partnership | ||
| Indonesia PT. Infomedia Nusantara  & PT Telekomunikasi IndonesiaLarge (Inhouse) | |
| Indonesia PT. Infomedia Nusantara & PT. Bank Central Asia, TbkMega (Inhouse) | |
| Turkey AssisTT & Saglik Bakanligi Mega (Outsourced) | |
| United States Hinduja Global Solutions Ltd.  & Newell Brands Mega (Outsourced) | |
| Best Recruitment Campaign | ||
| Turkey Doğuş Otomotiv Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia PT. Telekomunikasi Indonesia Large (Inhouse) | |
| Best Sales Campaign - Inbound or Outbound | ||
| Hong Kong HKT Small (Inhouse) | |
INDIVIDUAL AWARDS| Best Analyst | |||
| Indonesia Janice ValiciaJanice Valicia - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| United States Mark LittlejohnMark Littlejohn - MassMutual Medium (Inhouse) | ||
|  New Zealand Sylvia MirandaSylvia Miranda - Concentrix Large (Outsourced) | ||
| Best Client Services Manager (Outsourced Services) | |||
| South Africa Donovan CroutDonovan Crout - Merchants SA (South Africa)  Medium (Outsourced) | ||
| Indonesia Muhammad FajriMuhammad Fajri - PT. Infomedia Nusantara Medium (Outsourced) | ||
| Best Contact Center Executive / Director | |||
| Malaysia Cheryl PaulCheryl Paul - AIA Berhad Medium (Inhouse) | ||
| South Africa Zain PatelZain Patel - Merchants SA (South Africa) Mega (Outsourced) | ||
| Best Contact Center Operational Manager | |||
| South Africa Hlubi MaphumaHlubi Maphuma - Multichoice South Africa Medium (Inhouse) | ||
| United States Kendal TolerKendal Toler - MassMutual Large (Inhouse) | ||
| Hong Kong Victor MaVictor Ma - HKT Small (Inhouse) | ||
| Australia David FotheringhamDavid Fotheringham - Concentrix Medium (Outsourced) | ||
| Best Contact Center Sales Professional | |||
| Indonesia M. Hafiedz AmrullohM. Hafiedz Amrulloh - PT. Telekomunikasi Indonesia Large (Inhouse) | ||
| Indonesia Royke Hendra AntouRoyke Hendra Antou - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| New Zealand Fazal RokadiaFazal Rokadia - Concentrix Large (Outsourced) | ||
| Best Contact Center Supervisor | |||
| South Africa Tshepo MasitenyaneTshepo Masitenyane - Multichoice South Africa Mega (Inhouse) | ||
| Indonesia Indra WahyuningsihIndra Wahyuningsih - Telkomsel  Large (Inhouse) | ||
| Indonesia Elsa PuspitasariElsa Puspitasari - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Contact Center Support Professional - HR | |||
| Russia Anna OvchinnikovaAnna Ovchinnikova - Teleperformance Russia  Mega (Outsourced) | ||
| Best Contact Center Support Professional - IT | |||
| Indonesia Emanuel Anggit Kristian NugrohoEmanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| United States Duke PyckoDuke Pycko - MassMutual Medium (Inhouse) | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| Indonesia Nugroho Agung PrasetyoNugroho Agung Prasetyo - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Australia David FlanaganDavid Flanagan - Concentrix Medium (Outsourced) | ||
| Best Contact Center Trainer | |||
| Indonesia Via RahmaVia Rahma - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| South Africa Vanie (R) SubramoneyVanie (R) Subramoney - Merchants SA (South Africa) Mega (Outsourced) | ||
| Best Project Manager | |||
| Indonesia Nandi Satria SegaraNandi Satria Segara - PT. Telekomunikasi Indonesia Large (Inhouse) | ||
| Best Quality Auditor | |||
| South Africa Nobuhle NgubaneNobuhle Ngubane - Merchants SA (South Africa) Mega (Outsourced) | ||
| Australia Vittoria GoughVittoria Gough - Concentrix Large (Outsourced) | ||
| Best Sales Manager | |||
| Hong Kong Terry ToTerry To - HKT Small (Inhouse) | ||
| South Africa Sunjveer PandaySunjveer Panday - Talksure  Large (Inhouse) | ||
| South Africa Bharat ParshotamBharat Parshotam - ABSA Bank Medium (Inhouse) | ||
 | Raj Wadhwani | ContactCenterWorld amazing professionals. amazing best practices. amazing event August 22, 2023 10:15 PM EST |
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