Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE

2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1915337
2+3 South Africa111012
3+1 Turkey91010
4-2 United States3418
5+8 Hong Kong4015
6+7 Canada4004
7+6 Australia3104
8-2 Japan2103
90 Saudi Arabia2002
9+3 New Zealand2002
9-2 Russia2002
12-5 Malaysia1102
130 India1012
14-11 Portugal1001
15-2 Fiji0000
15-2 Albania0000
15-5 Philippines0000
15-2 Brunei0000
15-2 Palestine0000
15-2 Jamaica0000
15-2 Spain0000
15-2 China0000
15-2 Greece0000
15-4 Czech Republic0000
15-2 Singapore0000
15-2 Ireland0000
15-2 Poland0000
15-2 Ukraine0000
15-2 Germany0000
15-2 Brazil0000
15-2 United Kingdom0000

COMPANY AWARDS

Best Contact Center

Hong Kong


HKT

Indonesia


Bank Indonesia

Canada


xperigo

South Africa


ABSA Bank

Malaysia


AIA Berhad

South Africa


Multichoice South Africa

Indonesia


PT. Bank Central Asia, Tbk

United States


Optum

Turkey


AssisTT

Turkey


Arçelik

Indonesia


PT. Telekomunikasi Indonesia

India


ICICI Lombard General Insurance Co. Ltd.

Saudi Arabia


Human Resources Development Funds

Best Help Desk

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


PT. Telekomunikasi Indonesia

United States


MassMutual

Canada


xperigo

Best Customer Loyalty Program

Turkey


Arçelik

Indonesia


PT. Bank Central Asia, Tbk

Best In Customer Service

Indonesia


Bank Indonesia

Canada


xperigo

Turkey


Doğuş Otomotiv

Indonesia


PT. Bank Central Asia, Tbk

Turkey


Arçelik

Japan


Sumitomo Mitsui Card Company,Limited

South Africa


Multichoice South Africa

Portugal


Teleperformance Portugal

Best Technology Innovation - Internal Solution

Indonesia


PT Angkasa Pura II

Canada


xperigo

Turkey


Vestel

Hong Kong


The Hong Kong Jockey Club

India


Dell India

Turkey


AssisTT

Japan


Sumitomo Mitsui Card Company,Limited

Best use of Self-service Technology

Indonesia


PT Angkasa Pura II

Indonesia


PT. Telekomunikasi Indonesia

Turkey


Vestel

United States


Hinduja Global Solutions USA

Best Community Spirit

United States


Optum

Indonesia


Bank Indonesia

Best Contact Center Design Award

Indonesia


PT. Telekomunikasi Indonesia

Best Green Contact Center

Indonesia


PT. Telekomunikasi Indonesia

Indonesia


PT. Bank Central Asia, Tbk

Best Home / Remote Agent Program

Australia


Concentrix

Best use of Social Media in the Contact Center

Indonesia


Bank Indonesia

Indonesia


PT Angkasa Pura II

South Africa


Multichoice South Africa

Indonesia


PT. Bank Central Asia, Tbk

Saudi Arabia


Human Resources Development Funds

Best Direct Response Campaign

Indonesia


Bank Indonesia

Indonesia


PT Angkasa Pura II

Best Incentive Scheme

Indonesia


PT Angkasa Pura II

Indonesia


PT. Bank Central Asia, Tbk

Russia


Telecontact

Best Outbound Campaign

Japan


Sumitomo Mitsui Card Company,Limited

Indonesia


PT. Bank Central Asia, Tbk

Best Outsourcing Partnership

Indonesia


PT Infomedia Nusantara & PT. Telekomunikasi Indonesia, Tbk

Indonesia


PT. Infomedia, Tbk & Halo BCA (PT Bank Central Asia, Tbk)

Turkey


AssisTT & Ministry of Health of Turkey

United States


HGS, Lisle, Illinois & Jarden Consumer Solutions

Best Recruitment Campaign

Turkey


Doğuş Otomotiv

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


PT. Telekomunikasi Indonesia

Best Sales Campaign - Inbound or Outbound

Hong Kong


HKT

INDIVIDUAL AWARDS

Best Analyst

Indonesia

Janice Valicia
Janice Valicia - PT. Bank Central Asia, Tbk

United States

Mark Littlejohn
Mark Littlejohn - MassMutual

New Zealand

Sylvia Miranda
Sylvia Miranda - Concentrix

Best Client Services Manager (Outsourced Services)

South Africa

Donovan Crout
Donovan Crout - Merchants SA (South Africa)

Indonesia

Muhammad Fajri
Muhammad Fajri - PT. Infomedia Nusantara

Best Contact Center Executive / Director

Malaysia

Cheryl Paul
Cheryl Paul - AIA Berhad

South Africa

Zain Patel
Zain Patel - Merchants SA (South Africa)

Best Contact Center Operational Manager

South Africa

Hlubi Maphuma
Hlubi Maphuma - Multichoice South Africa

United States

Kendal Toler
Kendal Toler - MassMutual

Hong Kong

Victor Ma
Victor Ma - HKT

Australia

David Fotheringham
David Fotheringham - Concentrix

Best Contact Center Sales Professional

Indonesia

M. Hafiedz Amrulloh
M. Hafiedz Amrulloh - PT. Telekomunikasi Indonesia

Indonesia

Royke Hendra Antou
Royke Hendra Antou - PT. Bank Central Asia, Tbk

New Zealand

Fazal Rokadia
Fazal Rokadia - Concentrix

Best Contact Center Supervisor

South Africa

Tshepo Masitenyane
Tshepo Masitenyane - Multichoice South Africa

Indonesia

Indra Wahyuningsih
Indra Wahyuningsih - Telkomsel

Indonesia

Elsa Puspitasari
Elsa Puspitasari - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - HR

Russia

Anna Ovchinnikova
Anna Ovchinnikova - Teleperformance Russia

Best Contact Center Support Professional - IT

Indonesia

Emanuel Anggit Kristian Nugroho
Emanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk

United States

Duke Pycko
Duke Pycko - MassMutual

Best Contact Center Support Professional - Workforce Planning

Indonesia

Nugroho Agung Prasetyo
Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk

Australia

David Flanagan
David Flanagan - Concentrix

Best Contact Center Trainer

Indonesia

Via Rahma
Via Rahma - PT. Bank Central Asia, Tbk

South Africa

Vanie (R) Subramoney
Vanie (R) Subramoney - Merchants SA (South Africa)

Best Project Manager

Indonesia

Nandi Satria Segara
Nandi Satria Segara - PT. Telekomunikasi Indonesia

Best Quality Auditor

South Africa

Nobuhle Ngubane
Nobuhle Ngubane - Merchants SA (South Africa)

Australia

Vittoria Gough
Vittoria Gough - Concentrix

Best Sales Manager

Hong Kong

Terry To
Terry To - HKT

South Africa

Sunjveer Panday
Sunjveer Panday - Talksure

South Africa

Bharat Parshotam
Bharat Parshotam - ABSA Bank
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =