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2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia1915337
2+3 South Africa111012
3+1 Turkey91010
4-2 United States3418
5+8 Hong Kong4015
6+7 Canada4004
7+6 Australia3104
8-2 Japan2103
90 Saudi Arabia2002
9+3 New Zealand2002
9-2 Russia2002
12-5 Malaysia1102
130 India1012
14-11 Portugal1001
15-2 Fiji0000
15-2 Albania0000
15-5 Philippines0000
15-2 Brunei0000
15-2 Palestine0000
15-2 Jamaica0000
15-2 Spain0000
15-2 China0000
15-2 Greece0000
15-4 Czech Republic0000
15-2 Singapore0000
15-2 Ireland0000
15-2 Poland0000
15-2 Ukraine0000
15-2 Germany0000
15-2 Brazil0000
15-2 United Kingdom0000

COMPANY AWARDS

Best Contact Center

Hong Kong


HKT
Small (Inhouse)

Indonesia


Bank Indonesia
Small (Inhouse)

Canada


xperigo
Small (Outsourced)

South Africa


ABSA Bank
Medium (Inhouse)

Malaysia


AIA Berhad
Medium (Inhouse)

South Africa


Multichoice South Africa
Mega (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

United States


Optum
Mega (Inhouse)

Turkey


AssisTT
Mega (Outsourced)

Turkey


Arçelik
Large (Inhouse)

Indonesia


PT. Telekomunikasi Indonesia
Large (Inhouse)

India


ICICI Lombard General Insurance Co. Ltd.
Large (Inhouse)

Saudi Arabia


Human Resources Development Funds
Large (Outsourced)

Best Help Desk

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


PT. Telekomunikasi Indonesia
Large (Inhouse)

United States


MassMutual
Medium (Inhouse)

Canada


xperigo
Small (Outsourced)

Best Customer Loyalty Program

Turkey


Arçelik
Large (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best In Customer Service

Indonesia


Bank Indonesia
Small (Inhouse)

Canada


xperigo
Small (Outsourced)

Turkey


Doğuş Otomotiv
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Turkey


Arçelik
Large (Inhouse)

Japan


Sumitomo Mitsui Card Company,Limited
Large (Inhouse)

South Africa


Multichoice South Africa
Mega (Inhouse)

Portugal


Teleperformance Portugal
Mega (Outsourced)

Best Technology Innovation - Internal Solution

Indonesia


PT Angkasa Pura II
Small (Inhouse)

Canada


xperigo
Small (Outsourced)

Turkey


Vestel
Medium (Inhouse)

Hong Kong


The Hong Kong Jockey Club
Mega (Inhouse)

India


Dell India
Mega (Inhouse)

Turkey


AssisTT
Mega (Outsourced)

Japan


Sumitomo Mitsui Card Company,Limited
Large (Inhouse)

Best use of Self-service Technology

Indonesia


PT Angkasa Pura II
Small (Inhouse)

Indonesia


PT. Telekomunikasi Indonesia
Large (Inhouse)

Turkey


Vestel
Medium (Inhouse)

United States


Hinduja Global Solutions USA
Mega (Outsourced)

Best Community Spirit

United States


Optum
Medium (Inhouse)

Indonesia


Bank Indonesia
Small (Inhouse)

Best Contact Center Design Award

Indonesia


PT. Telekomunikasi Indonesia
Large (Inhouse)

Best Green Contact Center

Indonesia


PT. Telekomunikasi Indonesia
Large (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Home / Remote Agent Program

Australia


Concentrix
Large (Outsourced)

Best use of Social Media in the Contact Center

Indonesia


Bank Indonesia
Small (Inhouse)

Indonesia


PT Angkasa Pura II
Small (Inhouse)

South Africa


Multichoice South Africa
Mega (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Saudi Arabia


Human Resources Development Funds
Large (Outsourced)

Best Direct Response Campaign

Indonesia


Bank Indonesia
Small (Inhouse)

Indonesia


PT Angkasa Pura II
Small (Inhouse)

Best Incentive Scheme

Indonesia


PT Angkasa Pura II
Small (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Russia


Telecontact
Mega (Outsourced)

Best Outbound Campaign

Japan


Sumitomo Mitsui Card Company,Limited
Large (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Outsourcing Partnership

Indonesia


PT. Infomedia Nusantara & PT Telekomunikasi Indonesia

Large (Inhouse)

Indonesia


PT. Infomedia Nusantara & PT. Bank Central Asia, Tbk

Mega (Inhouse)

Turkey


AssisTT & Saglik Bakanligi

Mega (Outsourced)

United States


Hinduja Global Solutions Ltd. & Newell Brands

Mega (Outsourced)

Best Recruitment Campaign

Turkey


Doğuş Otomotiv
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


PT. Telekomunikasi Indonesia
Large (Inhouse)

Best Sales Campaign - Inbound or Outbound

Hong Kong


HKT
Small (Inhouse)

INDIVIDUAL AWARDS

Best Analyst

Indonesia

Janice Valicia
Janice Valicia - PT. Bank Central Asia, Tbk
Mega (Inhouse)

United States

Mark Littlejohn
Mark Littlejohn - MassMutual
Medium (Inhouse)

New Zealand

Sylvia Miranda
Sylvia Miranda - Concentrix
Large (Outsourced)

Best Client Services Manager (Outsourced Services)

South Africa

Donovan Crout
Donovan Crout - Merchants SA (South Africa)
Medium (Outsourced)

Indonesia

Muhammad Fajri
Muhammad Fajri - PT. Infomedia Nusantara
Medium (Outsourced)

Best Contact Center Executive / Director

Malaysia

Cheryl Paul
Cheryl Paul - AIA Berhad
Medium (Inhouse)

South Africa

Zain Patel
Zain Patel - Merchants SA (South Africa)
Mega (Outsourced)

Best Contact Center Operational Manager

South Africa

Hlubi Maphuma
Hlubi Maphuma - Multichoice South Africa
Medium (Inhouse)

United States

Kendal Toler
Kendal Toler - MassMutual
Large (Inhouse)

Hong Kong

Victor Ma
Victor Ma - HKT
Small (Inhouse)

Australia

David Fotheringham
David Fotheringham - Concentrix
Medium (Outsourced)

Best Contact Center Sales Professional

Indonesia

M. Hafiedz Amrulloh
M. Hafiedz Amrulloh - PT. Telekomunikasi Indonesia
Large (Inhouse)

Indonesia

Royke Hendra Antou
Royke Hendra Antou - PT. Bank Central Asia, Tbk
Mega (Inhouse)

New Zealand

Fazal Rokadia
Fazal Rokadia - Concentrix
Large (Outsourced)

Best Contact Center Supervisor

South Africa

Tshepo Masitenyane
Tshepo Masitenyane - Multichoice South Africa
Mega (Inhouse)

Indonesia

Indra Wahyuningsih
Indra Wahyuningsih - Pertamina
Large (Inhouse)

Indonesia

Elsa Puspitasari
Elsa Puspitasari - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Contact Center Support Professional - HR

Russia

Anna Ovchinnikova
Anna Ovchinnikova - Teleperformance Russia
Mega (Outsourced)

Best Contact Center Support Professional - IT

Indonesia

Emanuel Anggit Kristian Nugroho
Emanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk
Mega (Inhouse)

United States

Duke Pycko
Duke Pycko - MassMutual
Medium (Inhouse)

Best Contact Center Support Professional - Workforce Planning

Indonesia

Nugroho Agung Prasetyo
Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Australia

David Flanagan
David Flanagan - Concentrix
Medium (Outsourced)

Best Contact Center Trainer

Indonesia

Via Rahma
Via Rahma - PT. Bank Central Asia, Tbk
Mega (Inhouse)

South Africa

Vanie (R) Subramoney
Vanie (R) Subramoney - Merchants SA (South Africa)
Mega (Outsourced)

Best Project Manager

Indonesia

Nandi Satria Segara
Nandi Satria Segara - PT. Telekomunikasi Indonesia
Large (Inhouse)

Best Quality Auditor

South Africa

Nobuhle Ngubane
Nobuhle Ngubane - Merchants SA (South Africa)
Mega (Outsourced)

Australia

Vittoria Gough
Vittoria Gough - Concentrix
Large (Outsourced)

Best Sales Manager

Hong Kong

Terry To
Terry To - HKT
Small (Inhouse)

South Africa

Sunjveer Panday
Sunjveer Panday - Talksure
Large (Inhouse)

South Africa

Bharat Parshotam
Bharat Parshotam - ABSA Bank
Medium (Inhouse)
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