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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

Thank you for checking out the Most Prestigious Awards in the Contact Center World

Our current awards program is closed however we can keep you updated with news
and ensure you are the first to hear when the new awards open if you would like to receive updates click here

2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia3413451
2+3 South Africa6219
3+2 Saudi Arabia4307
4+4 Hong Kong3306
5-3 Canada4004
6+2 United States1304
7-5 Turkey2002
8+6 India1102
9-4 Russia1001
10-2 Japan0101
11+3 China0011
12+2 Greece0000
12+2 Germany0000
12+2 Brazil0000
12+2 United Kingdom0000
12+2 Albania0000
12+2 Philippines0000
12+2 Brunei0000
12-4 Portugal0000
12+2 Fiji0000
12-4 New Zealand0000
12-4 Malaysia0000
12+2 Ireland0000
12+2 Poland0000
12+2 Ukraine0000
12+2 Palestine0000
12+2 Jamaica0000
12+2 Spain0000
12+2 Czech Republic0000
12+2 Singapore0000
12-10 Australia0000

COMPANY AWARDS

Best Contact Center

Indonesia


Bank Indonesia

Canada


xperigo

South Africa


ABSA Bank

Saudi Arabia


Bank Aljazira

Indonesia


Directorate General of Taxes

Indonesia


PT. Telekomunikasi Indonesia

United States


MassMutual

Saudi Arabia


Citizen Account KSA

Best Emergency Services Center

Indonesia


Dinas Kominfo Pemerintah Kota Manado

Canada


xperigo

Best Help Desk

Indonesia


Directorate General of Taxes

Indonesia


PT. Telekomunikasi Indonesia

Indonesia


Bank Indonesia

United States


IGT USA

Indonesia


PT. Bank Central Asia, Tbk

South Africa


Merchants SA (South Africa)

Best Public Services Center

Indonesia


Directorate General of Taxes

Indonesia


Bank Indonesia

Indonesia


PT Angkasa Pura II

Saudi Arabia


Citizen Account KSA

Best Customer Loyalty Program

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


PT. Telekomunikasi Indonesia

Best In Customer Service

Indonesia


Bank Indonesia

Indonesia


PT Angkasa Pura II

Saudi Arabia


Bank Aljazira

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


PT. Telekomunikasi Indonesia

China


Truck Alliance

Turkey


Turkcell Global Bilgi

Saudi Arabia


Ministry of Education (MoE)

Japan


Sumitomo Mitsui Card Company,Limited

Indonesia


Telkomsel

Best Technology Innovation - Internal Solution

Indonesia


PT Angkasa Pura II

Turkey


Vestel

Indonesia


Directorate General of Taxes

Indonesia


PT. Bank Central Asia, Tbk

India


Dell India

Best use of Self-service Technology

Indonesia


PT Kereta Api Indonesia

Indonesia


PT. Bank Central Asia, Tbk

Canada


xperigo

Saudi Arabia


Ministry of Education (MoE)

Best Community Spirit

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Indonesia

Best Contact Center Design Award

Indonesia


PT. Bank Central Asia, Tbk

Best Emergency Services Center

Indonesia


Dinas Kominfo Pemerintah Kota Manado

Canada


xperigo

Best use of Social Media in the Contact Center

Indonesia


Directorate General of Taxes

India


Dell India

Indonesia


PT. Bank Central Asia, Tbk

Hong Kong


HKT

Indonesia


PT Kereta Api Indonesia

Green Contact Center

Indonesia


PT. Bank Central Asia, Tbk

Best Direct Response Campaign

Indonesia


Bank Indonesia

Indonesia


Directorate General of Taxes

Best Incentive Scheme

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Directorate General of Taxes

Indonesia


PT Angkasa Pura II

Indonesia


Telkomsel

Best Outbound Campaign

Hong Kong


HKT

Best Recruitment Campaign

Indonesia


PT. Bank Central Asia, Tbk

Russia


Telecontact

South Africa


Merchants SA (South Africa)

Best Sales Campaign - Inbound or Outbound

Hong Kong


HKT

Indonesia


Directorate General of Taxes

INDIVIDUAL AWARDS

Best Analyst

Indonesia

Suryatiningsih
Suryatiningsih - Bank Indonesia

South Africa

Yusuf Adams
Yusuf Adams - Merchants SA (South Africa)

Best Contact Center Executive / Director

Indonesia

Erni Sylviane Purba
Erni Sylviane Purba - PT Kereta Api Indonesia

Saudi Arabia

Turky Almuharib
Turky Almuharib - Bank Aljazira

Best Contact Center Operational Manager

United States

Tammi Kraushaar
Tammi Kraushaar - MassMutual

Indonesia

Mahendra Santoso
Mahendra Santoso - PT. Bank Central Asia, Tbk

Best Contact Center Sales Professional

Indonesia

Jessica
Jessica - PT. Bank Central Asia, Tbk

South Africa

Minenhle Mathobela
Minenhle Mathobela - Multichoice South Africa

Best Contact Center Supervisor

South Africa

Sibusiso Ndaba
Sibusiso Ndaba - Multichoice South Africa

Hong Kong

Gary Ho
Gary Ho - HKT

Best Contact Center Support Professional - HR

South Africa

Ilse Hess
Ilse Hess - Merchants SA (South Africa)

Best Contact Center Support Professional - IT

Indonesia

Emanuel Anggit Kristian Nugroho
Emanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk

Canada

Melody Razavitoussi
Melody Razavitoussi - xperigo

Best Contact Center Support Professional - Workforce Planning

Indonesia

Mutia Balkis
Mutia Balkis - Bank Indonesia

United States

Andrew Pierce
Andrew Pierce - IGT USA

South Africa

Sean Coomer
Sean Coomer - Multichoice South Africa

South Africa

Yusuf Adams
Yusuf Adams - Merchants SA (South Africa)

Best Contact Center Trainer

Indonesia

Andi Tri Sutrisno
Andi Tri Sutrisno - Bank Indonesia

Indonesia

Fitri Afrina
Fitri Afrina - PT. Bank Central Asia, Tbk

Best Customer Service Professional

Indonesia

Jennifer
Jennifer - PT. Bank Central Asia, Tbk

Best Project Manager

Indonesia

Nugroho Agung Prasetyo
Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk

Hong Kong

Keen Leung
Keen Leung - HKT

Best Sales Manager

Indonesia

Sapto Panglipur
Sapto Panglipur - PT. Bank Central Asia, Tbk

Hong Kong

Christine Poon
Christine Poon - HKT

Client Services Manager (Outsourced Services)

Indonesia

Adhi Kurniadhi
Adhi Kurniadhi - Telkomsel

Quality Auditor

Indonesia

Nia Hariawati
Nia Hariawati - PT. Bank Central Asia, Tbk
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