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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia3413451
2+3 South Africa6219
3+2 Saudi Arabia4307
4+4 Hong Kong3306
5-3 Canada4004
6+2 United States1304
7-5 Turkey2002
8+6 India1102
9-4 Russia1001
10-2 Japan0101
11+3 China0011
12+2 Greece0000
12+2 Germany0000
12+2 Brazil0000
12+2 United Kingdom0000
12+2 Albania0000
12+2 Philippines0000
12+2 Brunei0000
12-4 Portugal0000
12+2 Fiji0000
12-4 New Zealand0000
12-4 Malaysia0000
12+2 Ireland0000
12+2 Poland0000
12+2 Ukraine0000
12+2 Palestine0000
12+2 Jamaica0000
12+2 Spain0000
12+2 Czech Republic0000
12+2 Singapore0000
12-10 Australia0000

COMPANY AWARDS

Best Contact Center

Indonesia


Bank Indonesia
Small (Inhouse)

Canada


xperigo
Small (Outsourced)

South Africa


ABSA Bank
Medium (Inhouse)

Saudi Arabia


Bank Aljazira
Medium (Inhouse)

Indonesia


Directorate General of Taxes
Medium (Inhouse)

Indonesia


PT. Telekomunikasi Indonesia
Large (Inhouse)

United States


MassMutual
Large (Inhouse)

Saudi Arabia


Citizen Account KSA
Large (Outsourced)

Best Emergency Services Center

Indonesia


Dinas Kominfo Pemerintah Kota Manado
Small (Inhouse)

Canada


xperigo
Small (Outsourced)

Best Help Desk

Indonesia


Directorate General of Taxes
Medium (Inhouse)

Indonesia


PT. Telekomunikasi Indonesia
Medium (Inhouse)

Indonesia


Bank Indonesia
Small (Inhouse)

United States


IGT USA
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Medium (Inhouse)

South Africa


Merchants SA (South Africa)
Large (Outsourced)

Best Public Services Center

Indonesia


Directorate General of Taxes
Medium (Inhouse)

Indonesia


Bank Indonesia
Small (Inhouse)

Indonesia


PT Angkasa Pura II
Small (Inhouse)

Saudi Arabia


Citizen Account KSA
Large (Outsourced)

Best Customer Loyalty Program

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


PT. Telekomunikasi Indonesia
Large (Inhouse)

Best In Customer Service

Indonesia


Bank Indonesia
Small (Inhouse)

Indonesia


PT Angkasa Pura II
Small (Inhouse)

Saudi Arabia


Bank Aljazira
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


PT. Telekomunikasi Indonesia
Large (Inhouse)

China


Truck Alliance
Large (Inhouse)

Turkey


Turkcell Global Bilgi
Mega (Outsourced)

Saudi Arabia


Ministry of Education (MoE)
Large (Outsourced)

Japan


Sumitomo Mitsui Card Company,Limited
Large (Outsourced)

Indonesia


Telkomsel
Large (Outsourced)

Best Technology Innovation - Internal Solution

Indonesia


PT Angkasa Pura II
Small (Inhouse)

Turkey


Vestel
Medium (Inhouse)

Indonesia


Directorate General of Taxes
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

India


Dell India
Mega (Inhouse)

Best use of Self-service Technology

Indonesia


PT Kereta Api Indonesia
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Canada


xperigo
Small (Outsourced)

Saudi Arabia


Ministry of Education (MoE)
Large (Outsourced)

Best Community Spirit

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Bank Indonesia
Small (Inhouse)

Best Contact Center Design Award

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Green Contact Center

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best use of Social Media in the Contact Center

Indonesia


Directorate General of Taxes
Medium (Inhouse)

India


Dell India
Mega (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Hong Kong


HKT
Small (Inhouse)

Indonesia


PT Kereta Api Indonesia
Medium (Inhouse)

Best Direct Response Campaign

Indonesia


Bank Indonesia
Small (Inhouse)

Indonesia


Directorate General of Taxes
Medium (Inhouse)

Best Incentive Scheme

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Directorate General of Taxes
Medium (Inhouse)

Indonesia


PT Angkasa Pura II
Small (Inhouse)

Indonesia


Telkomsel
Large (Outsourced)

Best Outbound Campaign

Hong Kong


HKT
Small (Inhouse)

Best Recruitment Campaign

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Russia


Telecontact
Mega (Outsourced)

South Africa


Merchants SA (South Africa)
Mega (Outsourced)

Best Sales Campaign - Inbound or Outbound

Hong Kong


HKT
Small (Inhouse)

Indonesia


Directorate General of Taxes
Medium (Inhouse)

INDIVIDUAL AWARDS

Best Analyst

Indonesia

Suryatiningsih
Suryatiningsih - Bank Indonesia
Small (Inhouse)

South Africa

Yusuf Adams
Yusuf Adams - Merchants SA (South Africa)
Mega (Outsourced)

Best Client Services Manager (Outsourced Services)

Indonesia

Adhi Kurniadhi
Adhi Kurniadhi - Telkomsel
Large (Outsourced)

Best Contact Center Executive / Director

Indonesia

Erni Sylviane Purba
Erni Sylviane Purba - PT Kereta Api Indonesia
Medium (Inhouse)

Saudi Arabia

Turky Almuharib
Turky Almuharib - Bank Aljazira
Medium (Inhouse)

Best Contact Center Operational Manager

United States

Tammi Kraushaar
Tammi Kraushaar - MassMutual
Large (Inhouse)

Indonesia

Mahendra Santoso
Mahendra Santoso - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Contact Center Sales Professional

Indonesia

Jessica
Jessica - PT. Bank Central Asia, Tbk
Mega (Inhouse)

South Africa

Minenhle Mathobela
Minenhle Mathobela - Multichoice South Africa
Medium (Inhouse)

Best Contact Center Supervisor

South Africa

Sibusiso Ndaba
Sibusiso Ndaba - Multichoice South Africa
Small (Inhouse)

Hong Kong

Gary Ho
Gary Ho - HKT
Small (Inhouse)

Best Contact Center Support Professional - HR

South Africa

Ilse Hess
Ilse Hess - Merchants SA (South Africa)
Mega (Outsourced)

Best Contact Center Support Professional - IT

Indonesia

Emanuel Anggit Kristian Nugroho
Emanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Canada

Melody Razavitoussi
Melody Razavitoussi - xperigo
Small (Outsourced)

Best Contact Center Support Professional - Workforce Planning

Indonesia

Mutia Balkis
Mutia Balkis - Bank Indonesia
Small (Inhouse)

United States

Andrew Pierce
Andrew Pierce - IGT USA
Medium (Inhouse)

South Africa

Sean Coomer
Sean Coomer - Multichoice South Africa
Mega (Inhouse)

South Africa

Yusuf Adams
Yusuf Adams - Merchants SA (South Africa)
Mega (Outsourced)

Best Contact Center Trainer

Indonesia

Andi Tri Sutrisno
Andi Tri Sutrisno - Bank Indonesia
Small (Inhouse)

Indonesia

Fitri Afrina
Fitri Afrina - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Customer Service Professional

Indonesia

Jennifer
Jennifer - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Project Manager

Indonesia

Nugroho Agung Prasetyo
Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Hong Kong

Keen Leung
Keen Leung - HKT
Small (Inhouse)

Best Quality Auditor

Indonesia

Nia Hariawati
Nia Hariawati - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Sales Manager

Indonesia

Sapto Panglipur
Sapto Panglipur - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Hong Kong

Christine Poon
Christine Poon - HKT
Small (Inhouse)
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