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2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 34 | 13 | 4 | 51 |
| 2 | +3 |  South Africa | 6 | 2 | 1 | 9 |
| 3 | +2 |  Saudi Arabia | 4 | 3 | 0 | 7 |
| 4 | +4 |  Hong Kong | 3 | 3 | 0 | 6 |
| 5 | -3 |  Canada | 4 | 0 | 0 | 4 |
| 6 | +2 |  United States | 1 | 3 | 0 | 4 |
| 7 | -5 |  Turkey | 2 | 0 | 0 | 2 |
| 8 | +6 |  India | 1 | 1 | 0 | 2 |
| 9 | -4 |  Russia | 1 | 0 | 0 | 1 |
| 10 | -2 |  Japan | 0 | 1 | 0 | 1 |
| 11 | +3 |  China | 0 | 0 | 1 | 1 |
| 12 | +2 |  Greece | 0 | 0 | 0 | 0 |
| 12 | +2 |  Germany | 0 | 0 | 0 | 0 |
| 12 | +2 |  Brazil | 0 | 0 | 0 | 0 |
| 12 | +2 |  United Kingdom | 0 | 0 | 0 | 0 |
| 12 | +2 |  Albania | 0 | 0 | 0 | 0 |
| 12 | +2 |  Philippines | 0 | 0 | 0 | 0 |
| 12 | +2 |  Brunei | 0 | 0 | 0 | 0 |
| 12 | -4 |  Portugal | 0 | 0 | 0 | 0 |
| 12 | +2 |  Fiji | 0 | 0 | 0 | 0 |
| 12 | -4 |  New Zealand | 0 | 0 | 0 | 0 |
| 12 | -4 |  Malaysia | 0 | 0 | 0 | 0 |
| 12 | +2 |  Ireland | 0 | 0 | 0 | 0 |
| 12 | +2 |  Poland | 0 | 0 | 0 | 0 |
| 12 | +2 |  Ukraine | 0 | 0 | 0 | 0 |
| 12 | +2 |  Palestine | 0 | 0 | 0 | 0 |
| 12 | +2 |  Jamaica | 0 | 0 | 0 | 0 |
| 12 | +2 |  Spain | 0 | 0 | 0 | 0 |
| 12 | +2 |  Czech Republic | 0 | 0 | 0 | 0 |
| 12 | +2 |  Singapore | 0 | 0 | 0 | 0 |
| 12 | -10 |  Australia | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center - Small (Inhouse) | ||
 |  Indonesia Bank Indonesia | |
| Best Contact Center - Small-Medium (Outsourced) | ||
|  Canada xperigo | |
| Best Contact Center - Medium (Inhouse) | ||
|  South Africa ABSA Bank | |
 |  Saudi Arabia Bank Aljazira | |
 | Indonesia Directorate General of Taxes | |
| Best Contact Center - Large (Inhouse) | ||
| Indonesia PT Telkomunikasi Indonesia | |
|  United States MassMutual | |
| Best Contact Center - Large (Outsourced) | ||
| Saudi Arabia Citizen Account KSA | |
| Best Emergency Services Center - (Inhouse) | ||
| Indonesia Dinas Kominfo Pemerintah Kota Manado | |
| Best Emergency Services Center - (Outsourced) | ||
| Canada xperigo | |
| Best Help Desk - Small-Medium (Inhouse) | ||
| Indonesia Directorate General of Taxes | |
| Indonesia PT Telkomunikasi Indonesia | |
| Indonesia Bank Indonesia | |
| United States IGT USA | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Help Desk - Large (Outsourced) | ||
| South Africa Merchants SA (South Africa) | |
| Best Public Services Center - (Inhouse) | ||
| Indonesia Directorate General of Taxes | |
| Indonesia Bank Indonesia | |
| Indonesia PT Angkasa Pura II | |
| Best Public Services Center - (Outsourced) | ||
| Saudi Arabia Citizen Account KSA | |
| Best Customer Loyalty Program - (Inhouse) | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Indonesia PT Telkomunikasi Indonesia | |
| Best In Customer Service - Small (Inhouse) | ||
| Indonesia Bank Indonesia | |
| Indonesia PT Angkasa Pura II | |
| Best In Customer Service - Medium (Inhouse) | ||
| Saudi Arabia Bank Aljazira | |
| Best In Customer Service - Large (Inhouse) | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Indonesia PT Telkomunikasi Indonesia | |
|  China Truck Alliance | |
| Best In Customer Service - Large (Outsourced) | ||
|  Turkey Turkcell Global Bilgi | |
| Saudi Arabia Ministry of Education (MoE) | |
|  Japan Sumitomo Mitsui Card Company,Limited | |
| Indonesia Telkomsel | |
| Best Technology Innovation - Internal Solution - Small (Inhouse) | ||
| Indonesia PT Angkasa Pura II | |
| Best Technology Innovation - Internal Solution - Medium (Inhouse) | ||
| Turkey Vestel | |
| Indonesia Directorate General of Taxes | |
| Best Technology Innovation - Internal Solution - Large (Inhouse) | ||
| Indonesia PT. Bank Central Asia, Tbk | |
|  India Dell India | |
| Best use of Self-service Technology - (Inhouse) | ||
| Indonesia PT Kereta Api Indonesia | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best use of Self-service Technology - (Outsourced) | ||
| Canada xperigo | |
| Saudi Arabia Ministry of Education (MoE) | |
| Best use of Social Media in the Contact Center - (Inhouse) | ||
| Indonesia Directorate General of Taxes | |
| India Dell India | |
| Indonesia PT. Bank Central Asia, Tbk | |
|  Hong Kong HKT | |
| Indonesia PT Kereta Api Indonesia | |
| Best Community Spirit - (Inhouse) | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Indonesia Bank Indonesia | |
| Best Contact Center Design Award - (Inhouse) | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Emergency Services Center - (Inhouse) | ||
| Indonesia Dinas Kominfo Pemerintah Kota Manado | |
| Best Emergency Services Center - (Outsourced) | ||
| Canada xperigo | |
| Green Contact Center - (Inhouse) | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Direct Response Campaign - (Inhouse) | ||
| Indonesia Bank Indonesia | |
| Indonesia Directorate General of Taxes | |
| Best Incentive Scheme - (Inhouse) | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Indonesia Directorate General of Taxes | |
| Indonesia PT Angkasa Pura II | |
| Best Incentive Scheme - (Outsourced) | ||
| Indonesia Telkomsel | |
| Best Outbound Campaign - (Inhouse) | ||
| Hong Kong HKT | |
| Best Recruitment Campaign - (Inhouse) | ||
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Recruitment Campaign - (Outsourced) | ||
|  Russia Telecontact | |
| South Africa Merchants SA (South Africa) | |
| Best Sales Campaign - Inbound or Outbound - (Inhouse) | ||
| Hong Kong HKT | |
| Indonesia Directorate General of Taxes | |
INDIVIDUAL AWARDS| Best Analyst - (Inhouse) | |||
| Indonesia Suryatiningsih - Bank Indonesia | ||
| Best Analyst - (Outsourced) | |||
| South Africa Yusuf Adams - Merchants SA (South Africa) | ||
| Best Contact Center Executive / Director - (Inhouse) | |||
| Indonesia Erni Sylviane Purba - PT Kereta Api Indonesia | ||
| Saudi Arabia Turky Almuharib - Bank Aljazira | ||
| Best Contact Center Operational Manager - (Inhouse) | |||
| United States Tammi Kraushaar - MassMutual | ||
| Indonesia Mahendra Santoso - PT. Bank Central Asia, Tbk | ||
| Best Contact Center Sales Professional - (Inhouse) | |||
| Indonesia Jessica - PT. Bank Central Asia, Tbk | ||
| South Africa Minenhle Mathobela - Multichoice South Africa | ||
| Best Contact Center Supervisor - (Inhouse) | |||
| South Africa Sibusiso Ndaba - Multichoice South Africa | ||
| Hong Kong Gary Ho - HKT | ||
| Best Contact Center Support Professional - HR - (Outsourced) | |||
| South Africa Ilse Hess - Merchants SA (South Africa) | ||
| Best Contact Center Support Professional - IT - (Inhouse) | |||
| Indonesia Emanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk | ||
| Best Contact Center Support Professional - IT - (Outsourced) | |||
| Canada Melody Razavitoussi - xperigo | ||
| Best Contact Center Support Professional - Workforce Planning - (Inhouse) | |||
| Indonesia Mutia Balkis - Bank Indonesia | ||
| United States Andrew Pierce - IGT USA | ||
| South Africa Sean Coomer - Multichoice South Africa | ||
| Best Contact Center Support Professional - Workforce Planning - (Outsourced) | |||
| South Africa Yusuf Adams - Merchants SA (South Africa) | ||
| Best Contact Center Trainer - (Inhouse) | |||
| Indonesia Andi Tri Sutrisno - Bank Indonesia | ||
| Indonesia Fitri Afrina - PT. Bank Central Asia, Tbk | ||
| Best Customer Service Professional - (Inhouse) | |||
| Indonesia Jennifer - PT. Bank Central Asia, Tbk | ||
| Best Project Manager - (Inhouse) | |||
| Indonesia Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk | ||
| Hong Kong Keen Leung - HKT | ||
| Best Sales Manager - (Inhouse) | |||
| Indonesia Sapto Panglipur - PT. Bank Central Asia, Tbk | ||
| Hong Kong Christine Poon - HKT | ||
| Client Services Manager (Outsourced Services) - (Outsourced) | |||
| Indonesia Adhi Kurniadhi - Telkomsel | ||
| Quality Auditor - (Inhouse) | |||
| Indonesia Nia Hariawati - PT. Bank Central Asia, Tbk | ||
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