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2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 34 | 13 | 4 | 51 |
| 2 | +3 |  South Africa | 6 | 2 | 1 | 9 |
| 3 | +2 |  Saudi Arabia | 4 | 3 | 0 | 7 |
| 4 | +4 |  Hong Kong | 3 | 3 | 0 | 6 |
| 5 | -3 |  Canada | 4 | 0 | 0 | 4 |
| 6 | +2 |  United States | 1 | 3 | 0 | 4 |
| 7 | -5 |  Turkey | 2 | 0 | 0 | 2 |
| 8 | +6 |  India | 1 | 1 | 0 | 2 |
| 9 | -4 |  Russia | 1 | 0 | 0 | 1 |
| 10 | -2 |  Japan | 0 | 1 | 0 | 1 |
| 11 | +3 |  China | 0 | 0 | 1 | 1 |
| 12 | +2 |  Greece | 0 | 0 | 0 | 0 |
| 12 | +2 |  Germany | 0 | 0 | 0 | 0 |
| 12 | +2 |  Brazil | 0 | 0 | 0 | 0 |
| 12 | +2 |  United Kingdom | 0 | 0 | 0 | 0 |
| 12 | +2 |  Albania | 0 | 0 | 0 | 0 |
| 12 | +2 |  Philippines | 0 | 0 | 0 | 0 |
| 12 | +2 |  Brunei | 0 | 0 | 0 | 0 |
| 12 | -4 |  Portugal | 0 | 0 | 0 | 0 |
| 12 | +2 |  Fiji | 0 | 0 | 0 | 0 |
| 12 | -4 |  New Zealand | 0 | 0 | 0 | 0 |
| 12 | -4 |  Malaysia | 0 | 0 | 0 | 0 |
| 12 | +2 |  Ireland | 0 | 0 | 0 | 0 |
| 12 | +2 |  Poland | 0 | 0 | 0 | 0 |
| 12 | +2 |  Ukraine | 0 | 0 | 0 | 0 |
| 12 | +2 |  Palestine | 0 | 0 | 0 | 0 |
| 12 | +2 |  Jamaica | 0 | 0 | 0 | 0 |
| 12 | +2 |  Spain | 0 | 0 | 0 | 0 |
| 12 | +2 |  Czech Republic | 0 | 0 | 0 | 0 |
| 12 | +2 |  Singapore | 0 | 0 | 0 | 0 |
| 12 | -10 |  Australia | 0 | 0 | 0 | 0 |
Award Categories:
- Contact Center Awards
- Individual Awards
- Customer Service Awards
- Technology Awards
- Organization Awards
- Strategic Awards
Contact Center Awards
| Best Contact Center | ||
 |  PT Telkomunikasi IndonesiaLarge (Inhouse) Indonesia  | |
 |  MassMutualLarge (Inhouse) United States  | |
|  Citizen Account KSALarge (Outsourced) Saudi Arabia  | |
|  ABSA BankMedium (Inhouse) South Africa  | |
| Bank Aljazira Medium (Inhouse) Saudi Arabia  | |
 | Directorate General of Taxes Medium (Inhouse) Indonesia  | |
|  Club Auto RSASmall-Medium (Outsourced) Canada  | |
| Bank Indonesia Small (Inhouse) Indonesia  | |
| Best Help Desk | ||
| PT Telkomunikasi Indonesia Large (Inhouse) Indonesia | |
| Merchants SA (South Africa) Large (Outsourced) South Africa  | |
| Directorate General of Taxes Small-Medium (Inhouse) Indonesia | |
| Bank Indonesia Small-Medium (Inhouse) Indonesia | |
| IGT USA Small-Medium (Inhouse) United States  | |
| PT. Bank Central Asia, Tbk Small-Medium (Inhouse) Indonesia  | |
| Best Public Services Center | ||
| Directorate General of Taxes (Inhouse) Indonesia | |
| Bank Indonesia (Inhouse) Indonesia | |
| PT Angkasa Pura II (Inhouse) Indonesia  | |
| Citizen Account KSA (Outsourced) Saudi Arabia | |
Individual Awards
| Best Analyst | |||
|  | Suryatiningsih Bank Indonesia (Inhouse) Indonesia | |
|  | Yusuf Adams Merchants SA (South Africa) (Outsourced) South Africa | |
| Best Contact Center Executive / Director | |||
|  | Erni Sylviane Purba PT Kereta Api Indonesia (Inhouse) Indonesia  | |
|  | Turky Almuharib Bank Aljazira (Inhouse) Saudi Arabia | |
| Best Contact Center Operational Manager | |||
|  | Tammi Kraushaar MassMutual (Inhouse) United States | |
|  | Mahendra Santoso PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| Best Contact Center Sales Professional | |||
|  | Jessica PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
|  | Minenhle Mathobela Multichoice South Africa (Inhouse) South Africa  | |
| Best Contact Center Supervisor | |||
|  | Sibusiso Ndaba Multichoice South Africa (Inhouse) South Africa | |
|  |  Gary HoHKT (Inhouse) Hong Kong  | |
| Best Contact Center Support Professional - HR | |||
|  | Ilse Hess Merchants SA (South Africa) (Outsourced) South Africa | |
| Best Contact Center Support Professional - IT | |||
|  | Emanuel Anggit Kristian Nugroho PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
|  | Melody Razavitoussi Club Auto RSA (Outsourced) Canada | |
| Best Contact Center Support Professional - Workforce Planning | |||
|  | Mutia Balkis Bank Indonesia (Inhouse) Indonesia | |
|  | Andrew Pierce IGT USA (Inhouse) United States | |
|  | Sean Coomer Multichoice South Africa (Inhouse) South Africa | |
| Yusuf Adams Merchants SA (South Africa) (Outsourced) South Africa | ||
| Best Contact Center Trainer | |||
|  | Andi Tri Sutrisno Bank Indonesia (Inhouse) Indonesia | |
|  | Fitri Afrina PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| Best Customer Service Professional | |||
|  | Jennifer PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| Best Project Manager | |||
|  | Nugroho Agung Prasetyo PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
|  | Keen Leung HKT (Inhouse) Hong Kong | |
| Best Sales Manager | |||
|  | Sapto Panglipur PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
|  | Christine Poon HKT (Inhouse) Hong Kong | |
| Client Services Manager (Outsourced Services) | |||
|  | Adhi Kurniadhi Telkomsel (Outsourced) Indonesia  | |
| Quality Auditor | |||
|  | Nia Hariawati PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
Customer Service Awards
| Best Customer Loyalty Program | ||
| PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| PT Telkomunikasi Indonesia (Inhouse) Indonesia | |
| Best In Customer Service | ||
| PT. Bank Central Asia, Tbk Large (Inhouse) Indonesia | |
| PT Telkomunikasi Indonesia Large (Inhouse) Indonesia | |
|  Truck AllianceLarge (Inhouse) China  | |
|  Turkcell Global BilgiLarge (Outsourced) Turkey  | |
|  Sumitomo Mitsui Card Company,LimitedLarge (Outsourced) Japan  | |
| Telkomsel Large (Outsourced) Indonesia | |
| Bank Aljazira Medium (Inhouse) Saudi Arabia | |
| Ministry of Education (MoE) Small-Medium (Outsourced) Saudi Arabia  | |
| Bank Indonesia Small (Inhouse) Indonesia | |
| PT Angkasa Pura II Small (Inhouse) Indonesia | |
Technology Awards
| Best Technology Innovation - Internal Solution | ||
| PT. Bank Central Asia, Tbk Large (Inhouse) Indonesia | |
|  Dell IndiaLarge (Inhouse) India  | |
| Vestel Medium (Inhouse) Turkey  | |
| Directorate General of Taxes Medium (Inhouse) Indonesia | |
| PT Angkasa Pura II Small (Inhouse) Indonesia | |
| Best use of Self-service Technology | ||
| PT Kereta Api Indonesia (Inhouse) Indonesia | |
| PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| Club Auto RSA (Outsourced) Canada | |
| Ministry of Education (MoE) (Outsourced) Saudi Arabia | |
| Best use of Social Media in the Contact Center | ||
| Directorate General of Taxes (Inhouse) Indonesia | |
| Dell India (Inhouse) India | |
| PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| HKT (Inhouse) Hong Kong | |
| PT Kereta Api Indonesia (Inhouse) Indonesia | |
Organization Awards
| Best Community Spirit | ||
| PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| Bank Indonesia (Inhouse) Indonesia | |
| Best Contact Center Design Award | ||
| PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| Green Contact Center | ||
| PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
Strategic Awards
| Best Direct Response Campaign | ||
| Bank Indonesia (Inhouse) Indonesia | |
| Directorate General of Taxes (Inhouse) Indonesia | |
| Best Incentive Scheme | ||
| PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| Directorate General of Taxes (Inhouse) Indonesia | |
| PT Angkasa Pura II (Inhouse) Indonesia | |
| Telkomsel (Outsourced) Indonesia | |
| Best Outbound Campaign | ||
| HKT (Inhouse) Hong Kong | |
| Best Recruitment Campaign | ||
| PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
|  Telecontact(Outsourced) Russia  | |
| Merchants SA (South Africa) (Outsourced) South Africa | |
| Best Sales Campaign - Inbound or Outbound | ||
| HKT (Inhouse) Hong Kong | |
| Directorate General of Taxes (Inhouse) Indonesia | |
Contacts in Czech Republic
