2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
|
Rank | Change | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|---|
1 | 0 | ![]() | 34 | 13 | 4 | 51 |
2 | +3 | ![]() | 6 | 2 | 1 | 9 |
3 | +2 | ![]() | 4 | 3 | 0 | 7 |
4 | +4 | ![]() | 3 | 3 | 0 | 6 |
5 | -3 | ![]() | 4 | 0 | 0 | 4 |
6 | +2 | ![]() | 1 | 3 | 0 | 4 |
7 | -5 | ![]() | 2 | 0 | 0 | 2 |
8 | +6 | ![]() | 1 | 1 | 0 | 2 |
9 | -4 | ![]() | 1 | 0 | 0 | 1 |
10 | -2 | ![]() | 0 | 1 | 0 | 1 |
11 | +3 | ![]() | 0 | 0 | 1 | 1 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | -4 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | -4 | ![]() | 0 | 0 | 0 | 0 |
12 | -4 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | -10 | ![]() | 0 | 0 | 0 | 0 |
Best Contact Center - Small (Inhouse) | ||
![]() | ![]() Indonesia Bank Indonesia![]() |
Best Contact Center - Small-Medium (Outsourced) | ||
![]() | ![]() Canada xperigo![]() |
Best Contact Center - Medium (Inhouse) | ||
![]() | ![]() South Africa ABSA Bank![]() | |
![]() | ![]() Saudi Arabia Bank Aljazira![]() | |
![]() | ![]() Indonesia Directorate General of Taxes![]() |
Best Contact Center - Large (Inhouse) | ||
![]() | ![]() Indonesia PT. Telekomunikasi Indonesia![]() | |
![]() | ![]() United States MassMutual![]() |
Best Contact Center - Large (Outsourced) | ||
![]() | ![]() Saudi Arabia Citizen Account KSA![]() |
Best Emergency Services Center - (Inhouse) | ||
![]() | ![]() Indonesia Dinas Kominfo Pemerintah Kota Manado![]() |
Best Emergency Services Center - (Outsourced) | ||
![]() | ![]() Canada xperigo![]() |
Best Help Desk - Small-Medium (Inhouse) | ||
![]() | ![]() Indonesia Directorate General of Taxes![]() | |
![]() | ![]() Indonesia PT. Telekomunikasi Indonesia![]() | |
![]() | ![]() Indonesia Bank Indonesia![]() | |
![]() | ![]() United States IGT USA![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Help Desk - Large (Outsourced) | ||
![]() | ![]() South Africa Merchants SA (South Africa)![]() |
Best Public Services Center - (Inhouse) | ||
![]() | ![]() Indonesia Directorate General of Taxes![]() | |
![]() | ![]() Indonesia Bank Indonesia![]() | |
![]() | ![]() Indonesia PT Angkasa Pura II![]() |
Best Public Services Center - (Outsourced) | ||
![]() | ![]() Saudi Arabia Citizen Account KSA![]() |
Best Customer Loyalty Program - (Inhouse) | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() | |
![]() | ![]() Indonesia PT. Telekomunikasi Indonesia![]() |
Best In Customer Service - Small (Inhouse) | ||
![]() | ![]() Indonesia Bank Indonesia![]() | |
![]() | ![]() Indonesia PT Angkasa Pura II![]() |
Best In Customer Service - Medium (Inhouse) | ||
![]() | ![]() Saudi Arabia Bank Aljazira![]() |
Best In Customer Service - Large (Inhouse) | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() | |
![]() | ![]() Indonesia PT. Telekomunikasi Indonesia![]() | |
![]() | ![]() China Truck Alliance![]() |
Best In Customer Service - Large (Outsourced) | ||
![]() | ![]() Turkey Turkcell Global Bilgi![]() | |
![]() | ![]() Saudi Arabia Ministry of Education (MoE)![]() | |
![]() | ![]() Japan Sumitomo Mitsui Card Company,Limited![]() | |
![]() | ![]() Indonesia Telkomsel![]() |
Best Technology Innovation - Internal Solution - Small (Inhouse) | ||
![]() | ![]() Indonesia PT Angkasa Pura II![]() |
Best Technology Innovation - Internal Solution - Medium (Inhouse) | ||
![]() | ![]() Turkey Vestel![]() | |
![]() | ![]() Indonesia Directorate General of Taxes![]() |
Best Technology Innovation - Internal Solution - Large (Inhouse) | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() | |
![]() | ![]() India Dell India![]() |
Best use of Self-service Technology - (Inhouse) | ||
![]() | ![]() Indonesia PT Kereta Api Indonesia![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best use of Self-service Technology - (Outsourced) | ||
![]() | ![]() Canada xperigo![]() | |
![]() | ![]() Saudi Arabia Ministry of Education (MoE)![]() |
Best Community Spirit - (Inhouse) | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() | |
![]() | ![]() Indonesia Bank Indonesia![]() |
Best Contact Center Design Award - (Inhouse) | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Emergency Services Center - (Inhouse) | ||
![]() | ![]() Indonesia Dinas Kominfo Pemerintah Kota Manado![]() |
Best Emergency Services Center - (Outsourced) | ||
![]() | ![]() Canada xperigo![]() |
Best use of Social Media in the Contact Center - (Inhouse) | ||
![]() | ![]() Indonesia Directorate General of Taxes![]() | |
![]() | ![]() India Dell India![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() | |
![]() | ![]() Hong Kong HKT![]() | |
![]() | ![]() Indonesia PT Kereta Api Indonesia![]() |
Green Contact Center - (Inhouse) | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Direct Response Campaign - (Inhouse) | ||
![]() | ![]() Indonesia Bank Indonesia![]() | |
![]() | ![]() Indonesia Directorate General of Taxes![]() |
Best Incentive Scheme - (Inhouse) | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() | |
![]() | ![]() Indonesia Directorate General of Taxes![]() | |
![]() | ![]() Indonesia PT Angkasa Pura II![]() |
Best Incentive Scheme - (Outsourced) | ||
![]() | ![]() Indonesia Telkomsel![]() |
Best Outbound Campaign - (Inhouse) | ||
![]() | ![]() Hong Kong HKT![]() |
Best Recruitment Campaign - (Inhouse) | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk![]() |
Best Recruitment Campaign - (Outsourced) | ||
![]() | ![]() Russia Telecontact![]() | |
![]() | ![]() South Africa Merchants SA (South Africa)![]() |
Best Sales Campaign - Inbound or Outbound - (Inhouse) | ||
![]() | ![]() Hong Kong HKT![]() | |
![]() | ![]() Indonesia Directorate General of Taxes![]() |
Best Analyst - (Inhouse) | |||
![]() | ![]() Indonesia SuryatiningsihSuryatiningsih - Bank Indonesia ![]() |
Best Analyst - (Outsourced) | |||
![]() | ![]() South Africa Yusuf AdamsYusuf Adams - Merchants SA (South Africa) ![]() |
Best Contact Center Executive / Director - (Inhouse) | |||
![]() | ![]() Indonesia Erni Sylviane PurbaErni Sylviane Purba - PT Kereta Api Indonesia ![]() | ||
![]() | ![]() Saudi Arabia Turky AlmuharibTurky Almuharib - Bank Aljazira ![]() |
Best Contact Center Operational Manager - (Inhouse) | |||
![]() | ![]() United States Tammi KraushaarTammi Kraushaar - MassMutual ![]() | ||
![]() | ![]() Indonesia Mahendra SantosoMahendra Santoso - PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Sales Professional - (Inhouse) | |||
![]() | ![]() Indonesia JessicaJessica - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() South Africa Minenhle MathobelaMinenhle Mathobela - Multichoice South Africa ![]() |
Best Contact Center Supervisor - (Inhouse) | |||
![]() | ![]() South Africa Sibusiso NdabaSibusiso Ndaba - Multichoice South Africa ![]() | ||
![]() | ![]() Hong Kong Gary HoGary Ho - HKT ![]() |
Best Contact Center Support Professional - HR - (Outsourced) | |||
![]() | ![]() South Africa Ilse HessIlse Hess - Merchants SA (South Africa) ![]() |
Best Contact Center Support Professional - IT - (Inhouse) | |||
![]() | ![]() Indonesia Emanuel Anggit Kristian NugrohoEmanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Support Professional - IT - (Outsourced) | |||
![]() | ![]() Canada Melody RazavitoussiMelody Razavitoussi - xperigo ![]() |
Best Contact Center Support Professional - Workforce Planning - (Inhouse) | |||
![]() | ![]() Indonesia Mutia BalkisMutia Balkis - Bank Indonesia ![]() | ||
![]() | ![]() United States Andrew PierceAndrew Pierce - IGT USA ![]() | ||
![]() | ![]() South Africa Sean CoomerSean Coomer - Multichoice South Africa ![]() |
Best Contact Center Support Professional - Workforce Planning - (Outsourced) | |||
![]() | ![]() South Africa Yusuf AdamsYusuf Adams - Merchants SA (South Africa) ![]() |
Best Contact Center Trainer - (Inhouse) | |||
![]() | ![]() Indonesia Andi Tri SutrisnoAndi Tri Sutrisno - Bank Indonesia ![]() | ||
![]() | ![]() Indonesia Fitri AfrinaFitri Afrina - PT. Bank Central Asia, Tbk ![]() |
Best Customer Service Professional - (Inhouse) | |||
![]() | ![]() Indonesia JenniferJennifer - PT. Bank Central Asia, Tbk ![]() |
Best Project Manager - (Inhouse) | |||
![]() | ![]() Indonesia Nugroho Agung PrasetyoNugroho Agung Prasetyo - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Hong Kong Keen LeungKeen Leung - HKT ![]() |
Best Sales Manager - (Inhouse) | |||
![]() | ![]() Indonesia Sapto PanglipurSapto Panglipur - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Hong Kong Christine PoonChristine Poon - HKT ![]() |
Client Services Manager (Outsourced Services) - (Outsourced) | |||
![]() | ![]() Indonesia Adhi KurniadhiAdhi Kurniadhi - Telkomsel ![]() |
Quality Auditor - (Inhouse) | |||
![]() | ![]() Indonesia Nia HariawatiNia Hariawati - PT. Bank Central Asia, Tbk ![]() |
Raj Wadhwani | ContactCenterWorld.com
awesome gala and awards
February 25, 2021 12:29 PM ESTClint Waltman | Ec3
Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!
February 26, 2021 1:40 AM ESTRaj Wadhwani | ContactCenterWorld.com
💜
59 Minutes AgoRaj Wadhwani | ContactCenterWorld.com
Awesome
59 Minutes Ago