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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 34 | 13 | 4 | 51 |
| 2 | +3 |  South Africa | 6 | 2 | 1 | 9 |
| 3 | +2 |  Saudi Arabia | 4 | 3 | 0 | 7 |
| 4 | +4 |  Hong Kong | 3 | 3 | 0 | 6 |
| 5 | -3 |  Canada | 4 | 0 | 0 | 4 |
| 6 | +2 |  United States | 1 | 3 | 0 | 4 |
| 7 | -5 |  Turkey | 2 | 0 | 0 | 2 |
| 8 | +6 |  India | 1 | 1 | 0 | 2 |
| 9 | -4 |  Russia | 1 | 0 | 0 | 1 |
| 10 | -2 |  Japan | 0 | 1 | 0 | 1 |
| 11 | +3 |  China | 0 | 0 | 1 | 1 |
| 12 | +2 |  Greece | 0 | 0 | 0 | 0 |
| 12 | +2 |  Germany | 0 | 0 | 0 | 0 |
| 12 | +2 |  Brazil | 0 | 0 | 0 | 0 |
| 12 | +2 |  United Kingdom | 0 | 0 | 0 | 0 |
| 12 | +2 |  Albania | 0 | 0 | 0 | 0 |
| 12 | +2 |  Philippines | 0 | 0 | 0 | 0 |
| 12 | +2 |  Brunei | 0 | 0 | 0 | 0 |
| 12 | -4 |  Portugal | 0 | 0 | 0 | 0 |
| 12 | +2 |  Fiji | 0 | 0 | 0 | 0 |
| 12 | -4 |  New Zealand | 0 | 0 | 0 | 0 |
| 12 | -4 |  Malaysia | 0 | 0 | 0 | 0 |
| 12 | +2 |  Ireland | 0 | 0 | 0 | 0 |
| 12 | +2 |  Poland | 0 | 0 | 0 | 0 |
| 12 | +2 |  Ukraine | 0 | 0 | 0 | 0 |
| 12 | +2 |  Palestine | 0 | 0 | 0 | 0 |
| 12 | +2 |  Jamaica | 0 | 0 | 0 | 0 |
| 12 | +2 |  Spain | 0 | 0 | 0 | 0 |
| 12 | +2 |  Czech Republic | 0 | 0 | 0 | 0 |
| 12 | +2 |  Singapore | 0 | 0 | 0 | 0 |
| 12 | -10 |  Australia | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center | ||
 |  Indonesia Bank Indonesia  Small (Inhouse) | |
|  Canada xperigo  Small (Outsourced) | |
|  South Africa ABSA Bank  Medium (Inhouse) | |
 |  Saudi Arabia Bank Aljazira  Medium (Inhouse) | |
 | Indonesia Directorate General of Taxes  Medium (Inhouse) | |
| Indonesia PT. Telekomunikasi Indonesia  Large (Inhouse) | |
|  United States MassMutual  Large (Inhouse) | |
| Saudi Arabia Citizen Account KSA  Large (Outsourced) | |
| Best Emergency Services Center | ||
| Indonesia Dinas Kominfo Pemerintah Kota Manado  Small (Inhouse) | |
| Canada xperigo Small (Outsourced) | |
| Best Help Desk | ||
| Indonesia Directorate General of Taxes Medium (Inhouse) | |
| Indonesia PT. Telekomunikasi Indonesia Medium (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| United States IGT USA  Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk  Medium (Inhouse) | |
| South Africa Merchants SA (South Africa)  Large (Outsourced) | |
| Best Public Services Center | ||
| Indonesia Directorate General of Taxes Medium (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia PT Angkasa Pura II  Small (Inhouse) | |
| Saudi Arabia Citizen Account KSA Large (Outsourced) | |
| Best Customer Loyalty Program | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia PT. Telekomunikasi Indonesia Large (Inhouse) | |
| Best In Customer Service | ||
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia PT Angkasa Pura II Small (Inhouse) | |
| Saudi Arabia Bank Aljazira Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia PT. Telekomunikasi Indonesia Large (Inhouse) | |
|  China Truck Alliance  Large (Inhouse) | |
|  Turkey Turkcell Global Bilgi  Mega (Outsourced) | |
| Saudi Arabia Ministry of Education (MoE)  Large (Outsourced) | |
|  Japan Sumitomo Mitsui Card Company,Limited  Large (Outsourced) | |
| Indonesia Telkomsel  Large (Outsourced) | |
| Best Technology Innovation - Internal Solution | ||
| Indonesia PT Angkasa Pura II Small (Inhouse) | |
| Turkey Vestel  Medium (Inhouse) | |
| Indonesia Directorate General of Taxes Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
|  India Dell India  Mega (Inhouse) | |
| Best use of Self-service Technology | ||
| Indonesia PT Kereta Api Indonesia  Medium (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Canada xperigo Small (Outsourced) | |
| Saudi Arabia Ministry of Education (MoE) Large (Outsourced) | |
| Best Community Spirit | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Best Contact Center Design Award | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best Green Contact Center | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best use of Social Media in the Contact Center | ||
| Indonesia Directorate General of Taxes Medium (Inhouse) | |
| India Dell India Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
|  Hong Kong HKT  Small (Inhouse) | |
| Indonesia PT Kereta Api Indonesia Medium (Inhouse) | |
| Best Direct Response Campaign | ||
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia Directorate General of Taxes Medium (Inhouse) | |
| Best Incentive Scheme | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Directorate General of Taxes Medium (Inhouse) | |
| Indonesia PT Angkasa Pura II Small (Inhouse) | |
| Indonesia Telkomsel Large (Outsourced) | |
| Best Outbound Campaign | ||
| Hong Kong HKT Small (Inhouse) | |
| Best Recruitment Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
|  Russia Telecontact  Mega (Outsourced) | |
| South Africa Merchants SA (South Africa) Mega (Outsourced) | |
| Best Sales Campaign - Inbound or Outbound | ||
| Hong Kong HKT Small (Inhouse) | |
| Indonesia Directorate General of Taxes Medium (Inhouse) | |
INDIVIDUAL AWARDS| Best Analyst | |||
| Indonesia SuryatiningsihSuryatiningsih - Bank Indonesia Small (Inhouse) | ||
| South Africa Yusuf AdamsYusuf Adams - Merchants SA (South Africa) Mega (Outsourced) | ||
| Best Client Services Manager (Outsourced Services) | |||
| Indonesia Adhi KurniadhiAdhi Kurniadhi - Telkomsel Large (Outsourced) | ||
| Best Contact Center Executive / Director | |||
| Indonesia Erni Sylviane PurbaErni Sylviane Purba - PT Kereta Api Indonesia Medium (Inhouse) | ||
| Saudi Arabia Turky AlmuharibTurky Almuharib - Bank Aljazira Medium (Inhouse) | ||
| Best Contact Center Operational Manager | |||
| United States Tammi KraushaarTammi Kraushaar - MassMutual Large (Inhouse) | ||
| Indonesia Mahendra SantosoMahendra Santoso - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Contact Center Sales Professional | |||
| Indonesia JessicaJessica - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| South Africa Minenhle MathobelaMinenhle Mathobela - Multichoice South Africa  Medium (Inhouse) | ||
| Best Contact Center Supervisor | |||
| South Africa Sibusiso NdabaSibusiso Ndaba - Multichoice South Africa Small (Inhouse) | ||
| Hong Kong Gary HoGary Ho - HKT Small (Inhouse) | ||
| Best Contact Center Support Professional - HR | |||
| South Africa Ilse HessIlse Hess - Merchants SA (South Africa) Mega (Outsourced) | ||
| Best Contact Center Support Professional - IT | |||
| Indonesia Emanuel Anggit Kristian NugrohoEmanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Canada Melody RazavitoussiMelody Razavitoussi - xperigo Small (Outsourced) | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| Indonesia Mutia BalkisMutia Balkis - Bank Indonesia Small (Inhouse) | ||
| United States Andrew PierceAndrew Pierce - IGT USA Medium (Inhouse) | ||
| South Africa Sean CoomerSean Coomer - Multichoice South Africa Mega (Inhouse) | ||
| South Africa Yusuf AdamsYusuf Adams - Merchants SA (South Africa) Mega (Outsourced) | ||
| Best Contact Center Trainer | |||
| Indonesia Andi Tri SutrisnoAndi Tri Sutrisno - Bank Indonesia Small (Inhouse) | ||
| Indonesia Fitri AfrinaFitri Afrina - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Customer Service Professional | |||
| Indonesia JenniferJennifer - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Project Manager | |||
| Indonesia Nugroho Agung PrasetyoNugroho Agung Prasetyo - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Hong Kong Keen LeungKeen Leung - HKT Small (Inhouse) | ||
| Best Quality Auditor | |||
| Indonesia Nia HariawatiNia Hariawati - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Sales Manager | |||
| Indonesia Sapto PanglipurSapto Panglipur - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Hong Kong Christine PoonChristine Poon - HKT Small (Inhouse) | ||
 | Raj Wadhwani | ContactCenterWorld amazing professionals. amazing best practices. amazing event August 22, 2023 10:15 PM EST |
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