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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia3413451
2+3 South Africa6219
3+2 Saudi Arabia4307
4+4 Hong Kong3306
5-3 Canada4004
6+2 United States1304
7-5 Turkey2002
8+6 India1102
9-4 Russia1001
10-2 Japan0101
11+3 China0011
12+2 Greece0000
12+2 Germany0000
12+2 Brazil0000
12+2 United Kingdom0000
12+2 Albania0000
12+2 Philippines0000
12+2 Brunei0000
12-4 Portugal0000
12+2 Fiji0000
12-4 New Zealand0000
12-4 Malaysia0000
12+2 Ireland0000
12+2 Poland0000
12+2 Ukraine0000
12+2 Palestine0000
12+2 Jamaica0000
12+2 Spain0000
12+2 Czech Republic0000
12+2 Singapore0000
12-10 Australia0000

COMPANY AWARDS

Best Contact Center - Small (Inhouse)

Indonesia

Bank Indonesia

Best Contact Center - Small-Medium (Outsourced)

Canada

xperigo

Best Contact Center - Medium (Inhouse)

South Africa

ABSA Bank

Saudi Arabia

Bank Aljazira

Indonesia

Directorate General of Taxes

Best Contact Center - Large (Inhouse)

Indonesia

PT Telkomunikasi Indonesia

United States

MassMutual

Best Contact Center - Large (Outsourced)

Saudi Arabia

Citizen Account KSA

Best Emergency Services Center - (Inhouse)

Indonesia

Dinas Kominfo Pemerintah Kota Manado

Best Emergency Services Center - (Outsourced)

Canada

xperigo

Best Help Desk - Small-Medium (Inhouse)

Indonesia

Directorate General of Taxes

Indonesia

PT Telkomunikasi Indonesia

Indonesia

Bank Indonesia

United States

IGT USA

Indonesia

PT. Bank Central Asia, Tbk

Best Help Desk - Large (Outsourced)

South Africa

Merchants SA (South Africa)

Best Public Services Center - (Inhouse)

Indonesia

Directorate General of Taxes

Indonesia

Bank Indonesia

Indonesia

PT Angkasa Pura II

Best Public Services Center - (Outsourced)

Saudi Arabia

Citizen Account KSA

Best Customer Loyalty Program - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Telkomunikasi Indonesia

Best In Customer Service - Small (Inhouse)

Indonesia

Bank Indonesia

Indonesia

PT Angkasa Pura II

Best In Customer Service - Medium (Inhouse)

Saudi Arabia

Bank Aljazira

Best In Customer Service - Large (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

PT Telkomunikasi Indonesia

China

Truck Alliance

Best In Customer Service - Large (Outsourced)

Turkey

Turkcell Global Bilgi

Saudi Arabia

Ministry of Education (MoE)

Japan

Sumitomo Mitsui Card Company,Limited

Indonesia

Telkomsel

Best Technology Innovation - Internal Solution - Small (Inhouse)

Indonesia

PT Angkasa Pura II

Best Technology Innovation - Internal Solution - Medium (Inhouse)

Turkey

Vestel

Indonesia

Directorate General of Taxes

Best Technology Innovation - Internal Solution - Large (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

India

Dell India

Best use of Self-service Technology - (Inhouse)

Indonesia

PT Kereta Api Indonesia

Indonesia

PT. Bank Central Asia, Tbk

Best use of Self-service Technology - (Outsourced)

Canada

xperigo

Saudi Arabia

Ministry of Education (MoE)

Best use of Social Media in the Contact Center - (Inhouse)

Indonesia

Directorate General of Taxes

India

Dell India

Indonesia

PT. Bank Central Asia, Tbk

Hong Kong

HKT

Indonesia

PT Kereta Api Indonesia

Best Community Spirit - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Bank Indonesia

Best Contact Center Design Award - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Best Emergency Services Center - (Inhouse)

Indonesia

Dinas Kominfo Pemerintah Kota Manado

Best Emergency Services Center - (Outsourced)

Canada

xperigo

Green Contact Center - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Best Direct Response Campaign - (Inhouse)

Indonesia

Bank Indonesia

Indonesia

Directorate General of Taxes

Best Incentive Scheme - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Directorate General of Taxes

Indonesia

PT Angkasa Pura II

Best Incentive Scheme - (Outsourced)

Indonesia

Telkomsel

Best Outbound Campaign - (Inhouse)

Hong Kong

HKT

Best Recruitment Campaign - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Best Recruitment Campaign - (Outsourced)

Russia

Telecontact

South Africa

Merchants SA (South Africa)

Best Sales Campaign - Inbound or Outbound - (Inhouse)

Hong Kong

HKT

Indonesia

Directorate General of Taxes

INDIVIDUAL AWARDS

Best Analyst - (Inhouse)

Indonesia

Suryatiningsih - Bank Indonesia

Best Analyst - (Outsourced)

South Africa

Yusuf Adams - Merchants SA (South Africa)

Best Contact Center Executive / Director - (Inhouse)

Indonesia

Erni Sylviane Purba - PT Kereta Api Indonesia

Saudi Arabia

Turky Almuharib - Bank Aljazira

Best Contact Center Operational Manager - (Inhouse)

United States

Tammi Kraushaar - MassMutual

Indonesia

Mahendra Santoso - PT. Bank Central Asia, Tbk

Best Contact Center Sales Professional - (Inhouse)

Indonesia

Jessica - PT. Bank Central Asia, Tbk

South Africa

Minenhle Mathobela - Multichoice South Africa

Best Contact Center Supervisor - (Inhouse)

South Africa

Sibusiso Ndaba - Multichoice South Africa

Hong Kong

Gary Ho - HKT

Best Contact Center Support Professional - HR - (Outsourced)

South Africa

Ilse Hess - Merchants SA (South Africa)

Best Contact Center Support Professional - IT - (Inhouse)

Indonesia

Emanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - IT - (Outsourced)

Canada

Melody Razavitoussi - xperigo

Best Contact Center Support Professional - Workforce Planning - (Inhouse)

Indonesia

Mutia Balkis - Bank Indonesia

United States

Andrew Pierce - IGT USA

South Africa

Sean Coomer - Multichoice South Africa

Best Contact Center Support Professional - Workforce Planning - (Outsourced)

South Africa

Yusuf Adams - Merchants SA (South Africa)

Best Contact Center Trainer - (Inhouse)

Indonesia

Andi Tri Sutrisno - Bank Indonesia

Indonesia

Fitri Afrina - PT. Bank Central Asia, Tbk

Best Customer Service Professional - (Inhouse)

Indonesia

Jennifer - PT. Bank Central Asia, Tbk

Best Project Manager - (Inhouse)

Indonesia

Nugroho Agung Prasetyo - PT. Bank Central Asia, Tbk

Hong Kong

Keen Leung - HKT

Best Sales Manager - (Inhouse)

Indonesia

Sapto Panglipur - PT. Bank Central Asia, Tbk

Hong Kong

Christine Poon - HKT

Client Services Manager (Outsourced Services) - (Outsourced)

Indonesia

Adhi Kurniadhi - Telkomsel

Quality Auditor - (Inhouse)

Indonesia

Nia Hariawati - PT. Bank Central Asia, Tbk
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