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At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now

  • Overview
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  • How To enter
  • Past winners
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    Judging CriteriaBecome a JudgeSponsorshipSponsorship Form
  • DREAM Team
  • Industry Champion
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2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings



RankChangeCountryGoldSilverBronzeTotal
10 Indonesia3413451
2+3 South Africa6219
3+2 Saudi Arabia4307
4+4 Hong Kong3306
5-3 Canada4004
6+2 United States1304
7-5 Turkey2002
8+6 India1102
9-4 Russia1001
10-2 Japan0101
11+3 China0011
12+2 Greece0000
12+2 Germany0000
12+2 Brazil0000
12+2 United Kingdom0000
12+2 Albania0000
12+2 Philippines0000
12+2 Brunei0000
12-4 Portugal0000
12+2 Fiji0000
12-4 New Zealand0000
12-4 Malaysia0000
12+2 Ireland0000
12+2 Poland0000
12+2 Ukraine0000
12+2 Palestine0000
12+2 Jamaica0000
12+2 Spain0000
12+2 Czech Republic0000
12+2 Singapore0000
12-10 Australia0000

Award Categories:
  • Contact Center Awards
  • Individual Awards
  • Customer Service Awards
  • Technology Awards
  • Organization Awards
  • Strategic Awards

Contact Center Awards

Best Contact Center
PT Telkomunikasi Indonesia
Large (Inhouse)
Indonesia

MassMutual
Large (Inhouse)
United States

Citizen Account KSA
Large (Outsourced)
Saudi Arabia

ABSA Bank
Medium (Inhouse)
South Africa

Bank Aljazira
Medium (Inhouse)
Saudi Arabia

Directorate General of Taxes
Medium (Inhouse)
Indonesia

xperigo
Small-Medium (Outsourced)
Canada

Bank Indonesia
Small (Inhouse)
Indonesia


Best Emergency Services Center
Dinas Kominfo Pemerintah Kota Manado
(Inhouse)
Indonesia

xperigo
(Outsourced)
Canada


Best Help Desk
PT Telkomunikasi Indonesia
Large (Inhouse)
Indonesia

Merchants SA (South Africa)
Large (Outsourced)
South Africa

Directorate General of Taxes
Small-Medium (Inhouse)
Indonesia

Bank Indonesia
Small-Medium (Inhouse)
Indonesia

IGT USA
Small-Medium (Inhouse)
United States

PT. Bank Central Asia, Tbk
Small-Medium (Inhouse)
Indonesia


Best Public Services Center
Directorate General of Taxes
(Inhouse)
Indonesia

Bank Indonesia
(Inhouse)
Indonesia

PT Angkasa Pura II
(Inhouse)
Indonesia

Citizen Account KSA
(Outsourced)
Saudi Arabia

Individual Awards

Best Analyst
Suryatiningsih
Bank Indonesia
(Inhouse)
Indonesia

Yusuf Adams
Merchants SA (South Africa)
(Outsourced)
South Africa


Best Contact Center Executive / Director
Erni Sylviane Purba
PT Kereta Api Indonesia
(Inhouse)
Indonesia

Turky Almuharib
Bank Aljazira
(Inhouse)
Saudi Arabia


Best Contact Center Operational Manager
Tammi Kraushaar
MassMutual
(Inhouse)
United States

Mahendra Santoso
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia


Best Contact Center Sales Professional
Jessica
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Minenhle Mathobela
Multichoice South Africa
(Inhouse)
South Africa


Best Contact Center Supervisor
Sibusiso Ndaba
Multichoice South Africa
(Inhouse)
South Africa

Gary Ho
HKT
(Inhouse)
Hong Kong


Best Contact Center Support Professional - HR
Ilse Hess
Merchants SA (South Africa)
(Outsourced)
South Africa


Best Contact Center Support Professional - IT
Emanuel Anggit Kristian Nugroho
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Melody Razavitoussi
xperigo
(Outsourced)
Canada


Best Contact Center Support Professional - Workforce Planning
Mutia Balkis
Bank Indonesia
(Inhouse)
Indonesia

Andrew Pierce
IGT USA
(Inhouse)
United States

Sean Coomer
Multichoice South Africa
(Inhouse)
South Africa

Yusuf Adams
Merchants SA (South Africa)
(Outsourced)
South Africa


Best Contact Center Trainer
Andi Tri Sutrisno
Bank Indonesia
(Inhouse)
Indonesia

Fitri Afrina
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia


Best Customer Service Professional
Jennifer
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia


Best Project Manager
Nugroho Agung Prasetyo
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Keen Leung
HKT
(Inhouse)
Hong Kong


Best Sales Manager
Sapto Panglipur
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Christine Poon
HKT
(Inhouse)
Hong Kong


Client Services Manager (Outsourced Services)
Adhi Kurniadhi
Telkomsel
(Outsourced)
Indonesia


Quality Auditor
Nia Hariawati
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Customer Service Awards

Best Customer Loyalty Program
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

PT Telkomunikasi Indonesia
(Inhouse)
Indonesia


Best In Customer Service
PT. Bank Central Asia, Tbk
Large (Inhouse)
Indonesia

PT Telkomunikasi Indonesia
Large (Inhouse)
Indonesia

Truck Alliance
Large (Inhouse)
China

Turkcell Global Bilgi
Large (Outsourced)
Turkey

Sumitomo Mitsui Card Company,Limited
Large (Outsourced)
Japan

Telkomsel
Large (Outsourced)
Indonesia

Bank Aljazira
Medium (Inhouse)
Saudi Arabia

Ministry of Education (MoE)
Small-Medium (Outsourced)
Saudi Arabia

Bank Indonesia
Small (Inhouse)
Indonesia

PT Angkasa Pura II
Small (Inhouse)
Indonesia

Technology Awards

Best Technology Innovation - Internal Solution
PT. Bank Central Asia, Tbk
Large (Inhouse)
Indonesia

Dell India
Large (Inhouse)
India

Vestel
Medium (Inhouse)
Turkey

Directorate General of Taxes
Medium (Inhouse)
Indonesia

PT Angkasa Pura II
Small (Inhouse)
Indonesia


Best use of Self-service Technology
PT Kereta Api Indonesia
(Inhouse)
Indonesia

PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

xperigo
(Outsourced)
Canada

Ministry of Education (MoE)
(Outsourced)
Saudi Arabia


Best use of Social Media in the Contact Center
Directorate General of Taxes
(Inhouse)
Indonesia

Dell India
(Inhouse)
India

PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

HKT
(Inhouse)
Hong Kong

PT Kereta Api Indonesia
(Inhouse)
Indonesia

Organization Awards

Best Community Spirit
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Bank Indonesia
(Inhouse)
Indonesia


Best Contact Center Design Award
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Contact Center Awards

Best Emergency Services Center
Dinas Kominfo Pemerintah Kota Manado
(Inhouse)
Indonesia

xperigo
(Outsourced)
Canada

Organization Awards

Green Contact Center
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Strategic Awards

Best Direct Response Campaign
Bank Indonesia
(Inhouse)
Indonesia

Directorate General of Taxes
(Inhouse)
Indonesia


Best Incentive Scheme
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Directorate General of Taxes
(Inhouse)
Indonesia

PT Angkasa Pura II
(Inhouse)
Indonesia

Telkomsel
(Outsourced)
Indonesia


Best Outbound Campaign
HKT
(Inhouse)
Hong Kong


Best Recruitment Campaign
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Telecontact
(Outsourced)
Russia

Merchants SA (South Africa)
(Outsourced)
South Africa


Best Sales Campaign - Inbound or Outbound
HKT
(Inhouse)
Hong Kong

Directorate General of Taxes
(Inhouse)
Indonesia

Quick Links

  • Overview
  • Award Categories
  • Request More Information
  • Enter Awards
  • Process
  • Past Entrants
  • FAQ
  • Deadlines and Timings
  • Global Rankings
  • Who won Americas
  • Who won EMEA
  • Who won APAC
  • Judge / Sponsor

Local Contacts

Looking to speak with locals who have gone through these awards? Click on your country flag for contacts we can put you in touch with!

You must be a member and logged-in, in order to communicate with these contacts.

Contacts in United States
Daniel Persuitte
Customer Service Director
MassMutual

 
Brian Halley
Client Relations Manager
ECommerce LLC

 
View more contacts in United States
View International Contacts
AustraliaBangladeshBrazilCambodiaCanadaCzech RepublicFranceIndiaIndonesiaJapanMalaysiaNew ZealandPakistanPhilippinesPolandPortugalQatarRussiaSaudi ArabiaSingaporeSouth KoreaTurkeyUkraineUnited KingdomUnited States

Video Testimonials

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