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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
|
Rank | Change | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|---|
1 | 0 | ![]() | 34 | 13 | 4 | 51 |
2 | +3 | ![]() | 6 | 2 | 1 | 9 |
3 | +2 | ![]() | 4 | 3 | 0 | 7 |
4 | +4 | ![]() | 3 | 3 | 0 | 6 |
5 | -3 | ![]() | 4 | 0 | 0 | 4 |
6 | +2 | ![]() | 1 | 3 | 0 | 4 |
7 | -5 | ![]() | 2 | 0 | 0 | 2 |
8 | +6 | ![]() | 1 | 1 | 0 | 2 |
9 | -4 | ![]() | 1 | 0 | 0 | 1 |
10 | -2 | ![]() | 0 | 1 | 0 | 1 |
11 | +3 | ![]() | 0 | 0 | 1 | 1 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | -4 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | -4 | ![]() | 0 | 0 | 0 | 0 |
12 | -4 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | +2 | ![]() | 0 | 0 | 0 | 0 |
12 | -10 | ![]() | 0 | 0 | 0 | 0 |
Best Contact Center | ||
![]() | ![]() Indonesia Bank Indonesia ![]() Small (Inhouse) | |
![]() | ![]() Canada xperigo ![]() Small (Outsourced) | |
![]() | ![]() South Africa ABSA Bank ![]() Medium (Inhouse) | |
![]() | ![]() Saudi Arabia Bank Aljazira ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia Directorate General of Taxes ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia PT. Telekomunikasi Indonesia ![]() Large (Inhouse) | |
![]() | ![]() United States MassMutual ![]() Large (Inhouse) | |
![]() | ![]() Saudi Arabia Citizen Account KSA ![]() Large (Outsourced) |
Best Emergency Services Center | ||
![]() | ![]() Indonesia Dinas Kominfo Pemerintah Kota Manado ![]() Small (Inhouse) | |
![]() | ![]() Canada xperigo ![]() Small (Outsourced) |
Best Help Desk | ||
![]() | ![]() Indonesia Directorate General of Taxes ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia PT. Telekomunikasi Indonesia ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia Bank Indonesia ![]() Small (Inhouse) | |
![]() | ![]() United States IGT USA ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Medium (Inhouse) | |
![]() | ![]() South Africa Merchants SA (South Africa) ![]() Large (Outsourced) |
Best Public Services Center | ||
![]() | ![]() Indonesia Directorate General of Taxes ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia Bank Indonesia ![]() Small (Inhouse) | |
![]() | ![]() Indonesia PT Angkasa Pura II ![]() Small (Inhouse) | |
![]() | ![]() Saudi Arabia Citizen Account KSA ![]() Large (Outsourced) |
Best Customer Loyalty Program | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | |
![]() | ![]() Indonesia PT. Telekomunikasi Indonesia ![]() Large (Inhouse) |
Best In Customer Service | ||
![]() | ![]() Indonesia Bank Indonesia ![]() Small (Inhouse) | |
![]() | ![]() Indonesia PT Angkasa Pura II ![]() Small (Inhouse) | |
![]() | ![]() Saudi Arabia Bank Aljazira ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | |
![]() | ![]() Indonesia PT. Telekomunikasi Indonesia ![]() Large (Inhouse) | |
![]() | ![]() China Truck Alliance ![]() Large (Inhouse) | |
![]() | ![]() Turkey Turkcell Global Bilgi ![]() Mega (Outsourced) | |
![]() | ![]() Saudi Arabia Ministry of Education (MoE) ![]() Large (Outsourced) | |
![]() | ![]() Japan Sumitomo Mitsui Card Company,Limited ![]() Large (Outsourced) | |
![]() | ![]() Indonesia Telkomsel ![]() Large (Outsourced) |
Best Technology Innovation - Internal Solution | ||
![]() | ![]() Indonesia PT Angkasa Pura II ![]() Small (Inhouse) | |
![]() | ![]() Turkey Vestel ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia Directorate General of Taxes ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | |
![]() | ![]() India Dell India ![]() Mega (Inhouse) |
Best use of Self-service Technology | ||
![]() | ![]() Indonesia PT Kereta Api Indonesia ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | |
![]() | ![]() Canada xperigo ![]() Small (Outsourced) | |
![]() | ![]() Saudi Arabia Ministry of Education (MoE) ![]() Large (Outsourced) |
Best Community Spirit | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | |
![]() | ![]() Indonesia Bank Indonesia ![]() Small (Inhouse) |
Best Contact Center Design Award | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) |
Best Green Contact Center | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) |
Best use of Social Media in the Contact Center | ||
![]() | ![]() Indonesia Directorate General of Taxes ![]() Medium (Inhouse) | |
![]() | ![]() India Dell India ![]() Mega (Inhouse) | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | |
![]() | ![]() Hong Kong HKT ![]() Small (Inhouse) | |
![]() | ![]() Indonesia PT Kereta Api Indonesia ![]() Medium (Inhouse) |
Best Direct Response Campaign | ||
![]() | ![]() Indonesia Bank Indonesia ![]() Small (Inhouse) | |
![]() | ![]() Indonesia Directorate General of Taxes ![]() Medium (Inhouse) |
Best Incentive Scheme | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | |
![]() | ![]() Indonesia Directorate General of Taxes ![]() Medium (Inhouse) | |
![]() | ![]() Indonesia PT Angkasa Pura II ![]() Small (Inhouse) | |
![]() | ![]() Indonesia Telkomsel ![]() Large (Outsourced) |
Best Outbound Campaign | ||
![]() | ![]() Hong Kong HKT ![]() Small (Inhouse) |
Best Recruitment Campaign | ||
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | |
![]() | ![]() Russia Telecontact ![]() Mega (Outsourced) | |
![]() | ![]() South Africa Merchants SA (South Africa) ![]() Mega (Outsourced) |
Best Sales Campaign - Inbound or Outbound | ||
![]() | ![]() Hong Kong HKT ![]() Small (Inhouse) | |
![]() | ![]() Indonesia Directorate General of Taxes ![]() Medium (Inhouse) |
Best Analyst | |||
![]() | ![]() Indonesia SuryatiningsihSuryatiningsih - Bank Indonesia ![]() Small (Inhouse) | ||
![]() | ![]() South Africa Yusuf AdamsYusuf Adams - Merchants SA (South Africa) ![]() Mega (Outsourced) |
Best Client Services Manager (Outsourced Services) | |||
![]() | ![]() Indonesia Adhi KurniadhiAdhi Kurniadhi - Telkomsel ![]() Large (Outsourced) |
Best Contact Center Executive / Director | |||
![]() | ![]() Indonesia Erni Sylviane PurbaErni Sylviane Purba - PT Kereta Api Indonesia ![]() Medium (Inhouse) | ||
![]() | ![]() Saudi Arabia Turky AlmuharibTurky Almuharib - Bank Aljazira ![]() Medium (Inhouse) |
Best Contact Center Operational Manager | |||
![]() | ![]() United States Tammi KraushaarTammi Kraushaar - MassMutual ![]() Large (Inhouse) | ||
![]() | ![]() Indonesia Mahendra SantosoMahendra Santoso - PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) |
Best Contact Center Sales Professional | |||
![]() | ![]() Indonesia JessicaJessica - PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | ||
![]() | ![]() South Africa Minenhle MathobelaMinenhle Mathobela - Multichoice South Africa ![]() Medium (Inhouse) |
Best Contact Center Supervisor | |||
![]() | ![]() South Africa Sibusiso NdabaSibusiso Ndaba - Multichoice South Africa ![]() Small (Inhouse) | ||
![]() | ![]() Hong Kong Gary HoGary Ho - HKT ![]() Small (Inhouse) |
Best Contact Center Support Professional - HR | |||
![]() | ![]() South Africa Ilse HessIlse Hess - Merchants SA (South Africa) ![]() Mega (Outsourced) |
Best Contact Center Support Professional - IT | |||
![]() | ![]() Indonesia Emanuel Anggit Kristian NugrohoEmanuel Anggit Kristian Nugroho - PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | ||
![]() | ![]() Canada Melody RazavitoussiMelody Razavitoussi - xperigo ![]() Small (Outsourced) |
Best Contact Center Support Professional - Workforce Planning | |||
![]() | ![]() Indonesia Mutia BalkisMutia Balkis - Bank Indonesia ![]() Small (Inhouse) | ||
![]() | ![]() United States Andrew PierceAndrew Pierce - IGT USA ![]() Medium (Inhouse) | ||
![]() | ![]() South Africa Sean CoomerSean Coomer - Multichoice South Africa ![]() Mega (Inhouse) | ||
![]() | ![]() South Africa Yusuf AdamsYusuf Adams - Merchants SA (South Africa) ![]() Mega (Outsourced) |
Best Contact Center Trainer | |||
![]() | ![]() Indonesia Andi Tri SutrisnoAndi Tri Sutrisno - Bank Indonesia ![]() Small (Inhouse) | ||
![]() | ![]() Indonesia Fitri AfrinaFitri Afrina - PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) |
Best Customer Service Professional | |||
![]() | ![]() Indonesia JenniferJennifer - PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) |
Best Project Manager | |||
![]() | ![]() Indonesia Nugroho Agung PrasetyoNugroho Agung Prasetyo - PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | ||
![]() | ![]() Hong Kong Keen LeungKeen Leung - HKT ![]() Small (Inhouse) |
Best Quality Auditor | |||
![]() | ![]() Indonesia Nia HariawatiNia Hariawati - PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) |
Best Sales Manager | |||
![]() | ![]() Indonesia Sapto PanglipurSapto Panglipur - PT. Bank Central Asia, Tbk ![]() Mega (Inhouse) | ||
![]() | ![]() Hong Kong Christine PoonChristine Poon - HKT ![]() Small (Inhouse) |
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