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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankCountryGoldSilverBronzeTotal
1 Indonesia7416393
2 Portugal5106
3 Turkey2215
4 South Africa4004
5 United States3104
6 India3003
7 Saudi Arabia2002
8 United Kingdom1012
9 Philippines1001

COMPANY AWARDS

Best CX Branch / Retail Service

Indonesia


PT. Bank Central Asia, Tbk
Small (Inhouse)

Best Organizational CX

Indonesia


Blibli.com
Small (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Small (Inhouse)

Indonesia


Bank Indonesia
Small (Inhouse)

Best Contact Center

Indonesia


Pertamina
Small (Government)

South Africa


ABSA Bank
Medium (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


PT. Infomedia Nusantara & PT.Prodia Widyahusada

Medium (Outsourced)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Saudi Arabia


Contact Centers Company
Mega (Outsourced)

India


ICICI Lombard General Insurance Co. Ltd.
Large (Inhouse)

Indonesia


PT PLN (Persero)
Large (Government)

Turkey


Pusula Call Center & MEBIM

Large (Government)

Best Emergency Services Center

Turkey


Pusula Call Center & YIMER

Medium (Government)

Best Help Desk

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Bank Indonesia
Small (Government)

Best Public Services Center

Indonesia


PT PLN (Persero)
Large (Government)

Indonesia


Pertamina
Small (Government)

Turkey


Pusula Call Center
Small (Government)

Indonesia


Bank Indonesia
Small (Government)

Best Customer Loyalty Program

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Pertamina
Small (Government)

Best In Customer Service

Indonesia


Bank Indonesia
Small (Government)

United States


Showdown Displays
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Portugal


Altice Portugal
Mega (Outsourced)

India


ICICI Lombard General Insurance Co. Ltd.
Large (Inhouse)

Indonesia


PT PLN (Persero)
Large (Government)

Turkey


Pusula Call Center & NVI ALO 199

Large (Government)

Best Technology Innovation - Internal Solution

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Technology Innovation Award Vendor - Live Agent Support Solution

United Kingdom


Noetica
Small (Inhouse)

United States


Blitzz
Small (Inhouse)

United Kingdom


Grypp
Small (Inhouse)

Best Technology Innovation Award Vendor - Self-service Solution

Indonesia


PT. Bank Central Asia, Tbk
Small (Inhouse)

Best use of Self-service Technology

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Community Spirit

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


Pertamina
Small (Government)

Indonesia


PT PLN (Persero)
Large (Government)

Best Contact Center Design Award

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Bank Indonesia
Small (Government)

Best Employee Engagement

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Bank Indonesia
Small (Government)

Best Green Contact Center

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


PT PLN (Persero)
Large (Government)

Indonesia


HAI DJPB
Small (Government)

Best Home / Remote Agent Program

Indonesia


PT Linknet Tbk
Medium (Inhouse)

Philippines


Teleperformance Philippines
Mega (Outsourced)

Indonesia


PT PLN (Persero)
Large (Government)

Best use of Social Media in the Contact Center

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


Pertamina
Small (Government)

Indonesia


Bank Indonesia
Small (Government)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


PT PLN (Persero)
Large (Government)

Best Crisis Management Campaign

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Pertamina
Small (Government)

Best Direct Response Campaign

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Employee Wellness Program

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Portugal


Teleperformance Portugal
Mega (Outsourced)

Indonesia


Bank Indonesia
Small (Government)

Best Improvement Award - External Consulting / Training Service

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Turkey


AssisTT
Mega (Outsourced)

Portugal


Teleperformance Portugal & Leroy Merlin

Medium (Outsourced)

Best Incentive Scheme

South Africa


ABSA Bank
Medium (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Bank Indonesia
Small (Government)

Best Outbound Campaign

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Saudi Arabia


ZATCA (Zakat, Tax, and Customs Authority)
Large (Outsourced)

Indonesia


Bank Indonesia
Small (Government)

Indonesia


Pertamina
Small (Government)

Best Outsourcing Partnership

Portugal


Teleperformance Portugal & Insulet Corporation

Large (Outsourced)

Indonesia


Mitracomm & PT. Bank Central Asia, Tbk

Mega (Outsourced)

Best Recruitment Campaign

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Portugal


Teleperformance Portugal
Mega (Outsourced)

Best Sales Campaign - Inbound or Outbound

Indonesia


Blibli.com
Medium (Inhouse)

Portugal


Teleperformance Portugal
Medium (Inhouse)

Indonesia


PT PLN (Persero)
Large (Government)

Best Client / Account Management Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Customer Service Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best IT Team

United States


IGT USA
Medium (Inhouse)

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Quality Team

Indonesia


Blibli.com
Medium (Inhouse)

Best Retention Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Sales Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Social Media Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

Best VIP Service Team

Indonesia


PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia


Blibli.com
Medium (Inhouse)

INDIVIDUAL AWARDS

Best CX Champion

Indonesia

Dewi Paramita
Dewi Paramita - PT. Bank Central Asia, Tbk
Small (Inhouse)

Best Analyst

Indonesia

Edi Kurniawan
Edi Kurniawan - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia

Herdian Prayuda
& Pertamina
Small (Government)

Best Client Services Manager (Outsourced Services)

Indonesia

Dian Sahri Ramadhan
Dian Sahri Ramadhan - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Contact Center Executive / Director

South Africa

Bharat Parshotam
Bharat Parshotam - ABSA Bank
Medium (Inhouse)

Indonesia

SB Diah Pudjiastuti
SB Diah Pudjiastuti - PT Linknet Tbk
Medium (Inhouse)

Indonesia

Maria Wibisono
Maria Wibisono - PT. Bank Central Asia, Tbk
Mega (Inhouse)

India

Pooja Raiyani
Pooja Raiyani - ICICI Lombard General Insurance Co. Ltd.
Large (Inhouse)

Best Contact Center Operational Manager

United States

Andrew Pierce
Andrew Pierce - IGT USA
Medium (Inhouse)

Indonesia

Grace Natalia
Grace Natalia - Blibli.com
Medium (Inhouse)

Indonesia

Allaq Alimatus Syariat
Allaq Alimatus Syariat - Pertamina
Medium (Government)

Indonesia

Sauma Adam Saputra
Sauma Adam Saputra - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Contact Center Sales Professional

Indonesia

Nico Lase
Nico Lase - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Contact Center Supervisor

Indonesia

Janice Vania Alodia
Janice Vania Alodia - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia

Dery Aryana Sakti
Dery Aryana Sakti - Pertamina
Small (Government)

Best Contact Center Support Professional - HR

Indonesia

Irene Beathrine Elshaddai
Irene Beathrine Elshaddai - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Contact Center Support Professional - IT

Indonesia

Sherly Florencia
Sherly Florencia - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Contact Center Support Professional - Workforce Planning

South Africa

Raju Shokeen
iSON XPERIENCES
Mega (Outsourced)

Best Contact Center Trainer

Indonesia

Demi Apriliani
Demi Apriliani - Blibli.com
Medium (Inhouse)

Best Customer Service Manager

Indonesia

Retno Ambar Arum
Retno Ambar Arum - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Customer Service Professional

Indonesia

Lita Rahmawati
Lita Rahmawati - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia

Ervina Mega Purnama
Ervina Mega Purnama - Pertamina
Small (Government)

Best Project Manager

Indonesia

Aprialdi Hendryana
Aprialdi Hendryana - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Best Quality Auditor

Indonesia

Febri Setiawan
Febri Setiawan - PT. Bank Central Asia, Tbk
Mega (Inhouse)

Indonesia

Oksamia Artiansyah
PT. Infomedia Nusantara & Pertamina

Small (Government)

Best Sales Manager

Indonesia

Alvin Christian
Alvin Christian - PT. Bank Central Asia, Tbk
Mega (Inhouse)
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