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World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia56718
20 United States36514
3+6 Malaysia4329
4+8 Portugal4206
5+3 Turkey3306
6+3 South Africa2316
7-3 Australia2125
8-1 Japan3003
9-6 Canada0303
10New Poland2002
11-5 Singapore1102
12+3 Russia0112
13+5 Ukraine0022
13+2 United Kingdom0022
15New Jamaica1001
15New China1001
15New Hong Kong1001
18New Saudi Arabia0101
19-6 Palestine0000
19-8 Albania0000
19-14 Ireland0000
19-1 Fiji0000
19-6 Germany0000
19-4 Greece0000

COMPANY AWARDS

Best Contact Center

Malaysia


QNet

Russia


Acronis

Japan


Softbank Mobile

United States


Orion

United Kingdom


Woven

Turkey


DHL

Saudi Arabia


Bank Aljazira

Singapore


Housing & Development Board

Australia


Western Power

Jamaica


Scotiabank Group- Jamaica

Japan


MSD K.K.

Japan


Solco Corporation

Indonesia


PT. Bank Central Asia, Tbk

Australia


National Australia Bank

United States


DHL

Indonesia


PT Bank Mandiri Persero Tbk

Portugal


Teleperformance Portugal

United States


Agero

Malaysia


Vads Berhad

Best Help Desk

Singapore


SingTel

Russia


Acronis

Best Customer Loyalty Program

Malaysia


Vads Berhad

Indonesia


PT. Bank Central Asia, Tbk

Best In Customer Service

Portugal


NOS

Malaysia


SingTel

United States


Vivint

Indonesia


PT. Bank Central Asia, Tbk

United States


Agero

Turkey


AssisTT

Best Technology Innovation - Internal Solution

Portugal


NOS

Indonesia


PT. Bank Central Asia, Tbk

Best use of Self-service Technology

Japan


SOFTBANK

Turkey


Turkcell Global Bilgi

United States


Nuance

Best Community Spirit

United States


cxLoyalty Group

Portugal


NOS

Indonesia


PT. Bank Central Asia, Tbk

Best Contact Center Design Award

Malaysia


SingTel

Portugal


NOS

United States


Accent

Best Green Contact Center

Indonesia


PT. Astra International, Tbk - AstraWorld

Canada


Loyalty One

Indonesia


PT. Bank Central Asia, Tbk

Best Home / Remote Agent Program

Portugal


NOS

Canada


Loyalty One

Australia


iiNet

Best use of Social Media in the Contact Center

China


China Mobile

Indonesia


PT Bank Mandiri Persero Tbk

Best Direct Response Campaign

Poland


4Life Direct

Indonesia


PT. Astra International, Tbk - AstraWorld

Indonesia


PT. Bank Central Asia, Tbk

Best Incentive Scheme

Australia


OCIS Group

United States


cxLoyalty Group

Best Outbound Campaign

Malaysia


Vads Berhad

South Africa


O'Keeffe & Swartz Consultants

Best Outsourcing Partnership

Turkey


Turkcell Global BilgiMinistry of Labour and Social Security

United States


C3.CustomerContactChannels & UAM

Malaysia


VADS Business Process Sdn BhdTabung Haji

Indonesia


PT Astra Internasional Tbk - AstraWorldPT Astra Otopart

Best Recruitment Campaign

Turkey


CMC - Customer Management Center

Indonesia


PT. Astra International, Tbk - AstraWorld

Indonesia


PT. Bank Central Asia, Tbk

Best Sales Campaign - Inbound or Outbound

Poland


4Life Direct

Malaysia


Vads Berhad

Indonesia


PT. Astra International, Tbk - AstraWorld

INDIVIDUAL AWARDS

Best Contact Center Executive / Director

Hong Kong

Malou Caluza
Malou Caluza - QNet

United States

Tim Izatt
Tim Izatt - Vivint

United Kingdom

Mark Kirby
Mark Kirby - Woven

Best Contact Center Operational Manager

Australia

Sue Coe
Sue Coe - Shine Lawyers

South Africa

Ryan Kleynhans
Ryan Kleynhans - Volkswagen Group South Africa

United States

Samantha Panto
Samantha Panto - MassMutual

Best Contact Center Sales Professional

Jamaica

Narado smith
Narado smith - Scotiabank Group- Jamaica

Indonesia

A. Rakhmat Taufiq
A. Rakhmat Taufiq - Directorate General of Taxes

Ukraine

Tetyana Nemyrska
Tetyana Nemyrska - Adelina Call Center

Indonesia

DIANI EKA RAHMI LUBIS
DIANI EKA RAHMI LUBIS - PT. Astra International, Tbk - AstraWorld

Best Contact Center Supervisor

Indonesia

Erich Sunarta
Erich Sunarta - PT. Bank Central Asia, Tbk

Canada

Rennee Smith
Rennee Smith - Loyalty One

South Africa

Dillon Pillay
Dillon Pillay - O'Keeffe & Swartz Consultants

Best Contact Center Support Professional - HR

Indonesia

Indah Rungkat
Indah Rungkat - PT. Bank Central Asia, Tbk

United States

Christine Kopp
Christine Kopp - Accent

Indonesia

Gita Nrangwesty
Gita Nrangwesty - PT Bank Mandiri Persero Tbk

Best Contact Center Support Professional - IT

South Africa

Marco da Silva
Marco da Silva - O'Keeffe & Swartz Consultants

Best Contact Center Support Professional - Workforce Planning

South Africa

Vijay Vettiyamkunnath
Vijay Vettiyamkunnath - O'Keeffe & Swartz Consultants

Malaysia

Anna Yee
Anna Yee - Vads Berhad

Indonesia

Daniel Iyan David Nababan
Daniel Iyan David Nababan - PT Bank Mandiri Persero Tbk

Best Contact Center Trainer

Indonesia

Yusi Rahima
Yusi Rahima - PT. Bank Central Asia, Tbk

Turkey

Begum Kocaefe
Begum Kocaefe - Turk Ekonomi Bankasi

Ukraine

Roman Grysyo
Roman Grysyo - Adelina Call Center

Best Quality Auditor

United States

Karen Greco
Karen Greco - Unified

South Africa

Mxolisi Dube
Mxolisi Dube - O'Keeffe & Swartz Consultants
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