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2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings |
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 5 | 6 | 7 | 18 |
| 2 | 0 |  United States | 3 | 6 | 5 | 14 |
| 3 | +6 |  Malaysia | 4 | 3 | 2 | 9 |
| 4 | +8 |  Portugal | 4 | 2 | 0 | 6 |
| 5 | +3 |  Turkey | 3 | 3 | 0 | 6 |
| 6 | +3 |  South Africa | 2 | 3 | 1 | 6 |
| 7 | -3 |  Australia | 2 | 1 | 2 | 5 |
| 8 | -1 |  Japan | 3 | 0 | 0 | 3 |
| 9 | -6 |  Canada | 0 | 3 | 0 | 3 |
| 10 | New |  Poland | 2 | 0 | 0 | 2 |
| 11 | -5 |  Singapore | 1 | 1 | 0 | 2 |
| 12 | +3 |  Russia | 0 | 1 | 1 | 2 |
| 13 | +5 |  Ukraine | 0 | 0 | 2 | 2 |
| 13 | +2 |  United Kingdom | 0 | 0 | 2 | 2 |
| 15 | New |  Jamaica | 1 | 0 | 0 | 1 |
| 15 | New |  China | 1 | 0 | 0 | 1 |
| 15 | New |  Hong Kong | 1 | 0 | 0 | 1 |
| 18 | New |  Saudi Arabia | 0 | 1 | 0 | 1 |
| 19 | -6 |  Palestine | 0 | 0 | 0 | 0 |
| 19 | -8 |  Albania | 0 | 0 | 0 | 0 |
| 19 | -14 |  Ireland | 0 | 0 | 0 | 0 |
| 19 | -1 |  Fiji | 0 | 0 | 0 | 0 |
| 19 | -6 |  Germany | 0 | 0 | 0 | 0 |
| 19 | -4 |  Greece | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center | ||
 |  Malaysia QNet  | |
 |  Russia Acronis  | |
|  Japan Softbank Mobile  | |
 |  United States Orion  | |
|  United Kingdom Woven  | |
|  Turkey DHL  | |
|  Saudi Arabia Bank Aljazira  | |
|  Singapore Housing & Development Board  | |
|  Australia Western Power  | |
 |  Jamaica Scotiabank Group- Jamaica  | |
 | Japan MSD K.K.  | |
| Japan Solco Corporation  | |
|  Indonesia PT. Bank Central Asia, Tbk  | |
| Australia National Australia Bank  | |
| United States DHL | |
| Indonesia PT Bank Mandiri Persero Tbk -tbk-largex2-logo.jpg){kind=logo} | |
|  Portugal Teleperformance Portugal  | |
| United States Agero  | |
| Malaysia Vads Berhad  | |
| Best Help Desk | ||
| Singapore SingTel  | |
| Russia Acronis | |
| Best Customer Loyalty Program | ||
| Malaysia Vads Berhad | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best In Customer Service | ||
| Portugal NOS  | |
| Malaysia SingTel | |
| United States Vivint  | |
| Indonesia PT. Bank Central Asia, Tbk | |
| United States Agero | |
| Turkey AssisTT  | |
| Best Technology Innovation - Internal Solution | ||
| Portugal NOS | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best use of Self-service Technology | ||
| Japan SOFTBANK  | |
| Turkey Turkcell Global Bilgi  | |
| United States Nuance  | |
| Best Community Spirit | ||
| United States cxLoyalty Group  | |
| Portugal NOS | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Contact Center Design Award | ||
| Malaysia SingTel | |
| Portugal NOS | |
| United States Accent  | |
| Best Green Contact Center | ||
| Indonesia PT. Astra International, Tbk - AstraWorld  | |
|  Canada Loyalty One  | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Home / Remote Agent Program | ||
| Portugal NOS | |
| Canada Loyalty One | |
| Australia iiNet  | |
| Best use of Social Media in the Contact Center | ||
|  China China Mobile  | |
| Indonesia PT Bank Mandiri Persero Tbk | |
| Best Direct Response Campaign | ||
|  Poland 4Life Direct  | |
| Indonesia PT. Astra International, Tbk - AstraWorld | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Incentive Scheme | ||
| Australia OCIS Group  | |
| United States cxLoyalty Group | |
| Best Outbound Campaign | ||
| Malaysia Vads Berhad | |
|  South Africa O'Keeffe & Swartz Consultants  | |
| Best Outsourcing Partnership | ||
| Turkey Turkcell Global Bilgi Ministry of Labour and Social Security | |
| United States C3.CustomerContactChannels & UAM  | |
| Malaysia VADS Business Process Sdn Bhd Tabung Haji | |
| Indonesia PT Astra Internasional Tbk - AstraWorld PT Astra Otopart | |
| Best Recruitment Campaign | ||
| Turkey CMC - Customer Management Center  | |
| Indonesia PT. Astra International, Tbk - AstraWorld | |
| Indonesia PT. Bank Central Asia, Tbk | |
| Best Sales Campaign - Inbound or Outbound | ||
| Poland 4Life Direct | |
| Malaysia Vads Berhad | |
| Indonesia PT. Astra International, Tbk - AstraWorld | |
INDIVIDUAL AWARDS| Best Contact Center Executive / Director | |||
|  Hong Kong Malou CaluzaMalou Caluza - QNet | ||
| United States Tim IzattTim Izatt - Vivint | ||
| United Kingdom Mark KirbyMark Kirby - Woven | ||
| Best Contact Center Operational Manager | |||
| Australia Sue CoeSue Coe - Shine Lawyers  | ||
| South Africa Ryan KleynhansRyan Kleynhans - Volkswagen Group South Africa  | ||
| United States Samantha PantoSamantha Panto - MassMutual  | ||
| Best Contact Center Sales Professional | |||
| Jamaica Narado smithNarado smith - Scotiabank Group- Jamaica | ||
| Indonesia A. Rakhmat TaufiqA. Rakhmat Taufiq - Directorate General of Taxes  | ||
|  Ukraine Tetyana NemyrskaTetyana Nemyrska - Adelina Call Center  | ||
| Indonesia DIANI EKA RAHMI LUBISDIANI EKA RAHMI LUBIS - PT. Astra International, Tbk - AstraWorld | ||
| Best Contact Center Supervisor | |||
| Indonesia Erich SunartaErich Sunarta - PT. Bank Central Asia, Tbk | ||
| Canada Rennee SmithRennee Smith - Loyalty One | ||
| South Africa Dillon PillayDillon Pillay - O'Keeffe & Swartz Consultants | ||
| Best Contact Center Support Professional - HR | |||
| Indonesia Indah RungkatIndah Rungkat - PT. Bank Central Asia, Tbk | ||
| United States Christine KoppChristine Kopp - Accent | ||
| Indonesia Gita NrangwestyGita Nrangwesty - PT Bank Mandiri Persero Tbk | ||
| Best Contact Center Support Professional - IT | |||
| South Africa Marco da SilvaMarco da Silva - O'Keeffe & Swartz Consultants | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| South Africa Vijay VettiyamkunnathVijay Vettiyamkunnath - O'Keeffe & Swartz Consultants | ||
| Malaysia Anna YeeAnna Yee - Vads Berhad | ||
| Indonesia Daniel Iyan David NababanDaniel Iyan David Nababan - PT Bank Mandiri Persero Tbk | ||
| Best Contact Center Trainer | |||
| Indonesia Yusi RahimaYusi Rahima - PT. Bank Central Asia, Tbk | ||
| Turkey Begum KocaefeBegum Kocaefe - Turk Ekonomi Bankasi  | ||
| Ukraine Roman GrysyoRoman Grysyo - Adelina Call Center | ||
| Best Quality Auditor | |||
| United States Karen GrecoKaren Greco - Unified  | ||
| South Africa Mxolisi DubeMxolisi Dube - O'Keeffe & Swartz Consultants | ||
 | Raj Wadhwani | ContactCenterWorld.com awesome June 17, 2022 11:24 AM EST |
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