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World Rankings

Rank	Change	Country	Gold	Silver	Bronze	Total
1	0	Indonesia	5	6	7	18
2	0	United States	3	6	5	14
3	+6	Malaysia	4	3	2	9
4	+8	Portugal	4	2	0	6
5	+3	Turkey	3	3	0	6
6	+3	South Africa	2	3	1	6
7	-3	Australia	2	1	2	5
8	-1	Japan	3	0	0	3
9	-6	Canada	0	3	0	3
10	New	Poland	2	0	0	2
11	-5	Singapore	1	1	0	2
12	+3	Russia	0	1	1	2
13	+5	Ukraine	0	0	2	2
13	+2	United Kingdom	0	0	2	2
15	New	Jamaica	1	0	0	1
15	New	China	1	0	0	1
15	New	Hong Kong	1	0	0	1
18	New	Saudi Arabia	0	1	0	1
19	-6	Palestine	0	0	0	0
19	-8	Albania	0	0	0	0
19	-14	Ireland	0	0	0	0
19	-1	Fiji	0	0	0	0
19	-6	Germany	0	0	0	0
19	-4	Greece	0	0	0	0

Award Categories:

Contact Center Awards

Best Contact Center
		PT. Bank Central Asia, Tbk Large (Inhouse) Indonesia
		National Australia Bank Large (Inhouse) Australia
		DHL Large (Inhouse) United States
		PT Bank Mandiri Persero Tbk Large (Inhouse) Indonesia
		Teleperformance Portugal Large (Outsourced) Portugal
		Agero Large (Outsourced) United States
		Vads Berhad Large (Outsourced) Malaysia
		DHL Medium (Inhouse) Turkey
		Housing & Development Board Medium (Inhouse) Singapore
		Bank Aljazira Medium (Inhouse) Saudi Arabia
		Western Power Medium (Inhouse) Australia
		Scotiabank Group- Jamaica Medium (Inhouse) Jamaica
		MSD K.K. Medium (Inhouse) Japan
		Solco Corporation Medium (Outsourced) Japan
		QNet Small (Inhouse) Malaysia
		Acronis Small (Inhouse) Russia
		Softbank Mobile Small (Outsourced) Japan
		Orion Small (Outsourced) United States
		Go Response Ltd Small (Outsourced) United Kingdom

Best Contact Center Executive / Director
			Malou Caluza QNet Hong Kong
			Tim Izatt Vivint United States
			Mark Kirby Go Response Ltd United Kingdom

Best Contact Center Operational Manager
			Sue Coe Shine Lawyers Australia
			Ryan Kleynhans Volkswagen Group South Africa South Africa
			Samantha Panto MassMutual United States

Best Contact Center Sales Professional
			Narado smith Scotiabank Group- Jamaica Jamaica
			A. Rakhmat Taufiq Directorate General of Taxes Indonesia
			Tetyana Nemyrska Adelina Holding LLC Ukraine
			DIANI EKA RAHMI LUBIS PT. Astra International, Tbk - AstraWorld Indonesia

Best Contact Center Supervisor
			Erich Sunarta PT. Bank Central Asia, Tbk Indonesia
			Rennee Smith Loyalty One Canada
			Dillon Pillay O'Keeffe & Swartz Consultants South Africa

Best Contact Center Support Professional - HR
			Indah Rungkat PT. Bank Central Asia, Tbk Indonesia
			Christine Kopp StarTek United States
			Gita Nrangwesty PT Bank Mandiri Persero Tbk Indonesia

Best Contact Center Support Professional - IT
			Marco da Silva O'Keeffe & Swartz Consultants South Africa

Best Contact Center Support Professional - Workforce Planning
			Vijay Vettiyamkunnath O'Keeffe & Swartz Consultants South Africa
			Anna Yee Vads Berhad Malaysia
			Daniel Iyan David Nababan PT Bank Mandiri Persero Tbk Indonesia

Best Contact Center Trainer
			Yusi Rahima PT. Bank Central Asia, Tbk Indonesia
			Begum Kocaefe Turk Ekonomi Bankasi Turkey
			Roman Grysyo Adelina Holding LLC Ukraine

Quality Auditor
			Karen Greco Unified United States
			Mxolisi Dube O'Keeffe & Swartz Consultants South Africa

Best Customer Loyalty Program
		Vads Berhad Malaysia
		PT. Bank Central Asia, Tbk Indonesia

Best In Customer Service
		NOS (Inhouse) Portugal
		SingTel (Inhouse) Malaysia
		Vivint (Inhouse) United States
		PT. Bank Central Asia, Tbk (Inhouse) Indonesia
		Agero (Outsourced) United States
		AssisTT (Outsourced) Turkey

Best Technology Innovation - Internal Solution
		NOS Portugal
		PT. Bank Central Asia, Tbk Indonesia

Best use of Self-service Technology
		SOFTBANK Japan
		Turkcell Global Bilgi Turkey
		Nuance United States

Best use of Social Media in the Contact Center
		China Mobile China
		PT Bank Mandiri Persero Tbk Indonesia

Best Community Spirit
		Affinion Group United States
		NOS Portugal
		PT. Bank Central Asia, Tbk Indonesia

Best Contact Center Design Award
		SingTel Malaysia
		NOS Portugal
		StarTek United States

Best Home / Remote Agent Program
		NOS Portugal
		Loyalty One Canada
		iiNet Australia

Green Contact Center
		PT. Astra International, Tbk - AstraWorld Indonesia
		Loyalty One Canada
		PT. Bank Central Asia, Tbk Indonesia

Best Direct Response Campaign
		4Life Direct Poland
		PT. Astra International, Tbk - AstraWorld Indonesia
		PT. Bank Central Asia, Tbk Indonesia

Best Incentive Scheme
		OCIS Group Australia
		Affinion Group United States

Best Outbound Campaign
		Vads Berhad Malaysia
		O'Keeffe & Swartz Consultants South Africa

Best Outsourcing Partnership
		Turkcell Global Bilgi Turkey Ministry of Labour and Social Security
		C3.CustomerContactChannels United States UAM
		VADS Business Process Sdn Bhd Malaysia Tabung Haji
		PT Astra Internasional Tbk - AstraWorld Indonesia PT Astra Otopart

Best Recruitment Campaign
		CMC - Customer Management Center Turkey
		PT. Astra International, Tbk - AstraWorld Indonesia
		PT. Bank Central Asia, Tbk Indonesia

Best Sales Campaign - Inbound or Outbound
		4Life Direct Poland
		Vads Berhad Malaysia
		PT. Astra International, Tbk - AstraWorld Indonesia

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