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2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
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Rank | Change | Country | Gold | Silver | Bronze | Total |
---|---|---|---|---|---|---|
1 | 0 | ![]() | 5 | 6 | 7 | 18 |
2 | 0 | ![]() | 3 | 6 | 5 | 14 |
3 | +6 | ![]() | 4 | 3 | 2 | 9 |
4 | +8 | ![]() | 4 | 2 | 0 | 6 |
5 | +3 | ![]() | 3 | 3 | 0 | 6 |
6 | +3 | ![]() | 2 | 3 | 1 | 6 |
7 | -3 | ![]() | 2 | 1 | 2 | 5 |
8 | -1 | ![]() | 3 | 0 | 0 | 3 |
9 | -6 | ![]() | 0 | 3 | 0 | 3 |
10 | New | ![]() | 2 | 0 | 0 | 2 |
11 | -5 | ![]() | 1 | 1 | 0 | 2 |
12 | +3 | ![]() | 0 | 1 | 1 | 2 |
13 | +5 | ![]() | 0 | 0 | 2 | 2 |
13 | +2 | ![]() | 0 | 0 | 2 | 2 |
15 | New | ![]() | 1 | 0 | 0 | 1 |
15 | New | ![]() | 1 | 0 | 0 | 1 |
15 | New | ![]() | 1 | 0 | 0 | 1 |
18 | New | ![]() | 0 | 1 | 0 | 1 |
19 | -6 | ![]() | 0 | 0 | 0 | 0 |
19 | -8 | ![]() | 0 | 0 | 0 | 0 |
19 | -14 | ![]() | 0 | 0 | 0 | 0 |
19 | -1 | ![]() | 0 | 0 | 0 | 0 |
19 | -6 | ![]() | 0 | 0 | 0 | 0 |
19 | -4 | ![]() | 0 | 0 | 0 | 0 |
Best Contact Center | ||
![]() | ![]() Malaysia QNet ![]() | |
![]() | ![]() Russia Acronis ![]() | |
![]() | ![]() Japan Softbank Mobile ![]() | |
![]() | ![]() United States Orion ![]() | |
![]() | ![]() United Kingdom Woven ![]() | |
![]() | ![]() Turkey DHL ![]() | |
![]() | ![]() Saudi Arabia Bank Aljazira ![]() | |
![]() | ![]() Singapore Housing & Development Board ![]() | |
![]() | ![]() Australia Western Power ![]() | |
![]() | ![]() Jamaica Scotiabank Group- Jamaica ![]() | |
![]() | ![]() Japan MSD K.K. ![]() | |
![]() | ![]() Japan Solco Corporation ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() | |
![]() | ![]() Australia National Australia Bank ![]() | |
![]() | ![]() United States DHL ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() | |
![]() | ![]() Portugal Teleperformance Portugal ![]() | |
![]() | ![]() United States Agero ![]() | |
![]() | ![]() Malaysia Vads Berhad ![]() |
Best Help Desk | ||
![]() | ![]() Singapore SingTel ![]() | |
![]() | ![]() Russia Acronis ![]() |
Best Customer Loyalty Program | ||
![]() | ![]() Malaysia Vads Berhad ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best In Customer Service | ||
![]() | ![]() Portugal NOS ![]() | |
![]() | ![]() Malaysia SingTel ![]() | |
![]() | ![]() United States Vivint ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() | |
![]() | ![]() United States Agero ![]() | |
![]() | ![]() Turkey AssisTT ![]() |
Best Technology Innovation - Internal Solution | ||
![]() | ![]() Portugal NOS ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best use of Self-service Technology | ||
![]() | ![]() Japan SOFTBANK ![]() | |
![]() | ![]() Turkey Turkcell Global Bilgi ![]() | |
![]() | ![]() United States Nuance ![]() |
Best Community Spirit | ||
![]() | ![]() United States cxLoyalty Group ![]() | |
![]() | ![]() Portugal NOS ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Contact Center Design Award | ||
![]() | ![]() Malaysia SingTel ![]() | |
![]() | ![]() Portugal NOS ![]() | |
![]() | ![]() United States Accent ![]() |
Best Green Contact Center | ||
![]() | ![]() Indonesia PT. Astra International, Tbk - AstraWorld ![]() | |
![]() | ![]() Canada Loyalty One ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Home / Remote Agent Program | ||
![]() | ![]() Portugal NOS ![]() | |
![]() | ![]() Canada Loyalty One ![]() | |
![]() | ![]() Australia iiNet ![]() |
Best use of Social Media in the Contact Center | ||
![]() | ![]() China China Mobile ![]() | |
![]() | ![]() Indonesia PT Bank Mandiri Persero Tbk ![]() |
Best Direct Response Campaign | ||
![]() | ![]() Poland 4Life Direct ![]() | |
![]() | ![]() Indonesia PT. Astra International, Tbk - AstraWorld ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Incentive Scheme | ||
![]() | ![]() Australia OCIS Group ![]() | |
![]() | ![]() United States cxLoyalty Group ![]() |
Best Outbound Campaign | ||
![]() | ![]() Malaysia Vads Berhad ![]() | |
![]() | ![]() South Africa O'Keeffe & Swartz Consultants ![]() |
Best Outsourcing Partnership | ||
![]() | ![]() Turkey Turkcell Global Bilgi ![]() | |
![]() | ![]() United States C3.CustomerContactChannels & UAM ![]() | |
![]() | ![]() Malaysia VADS Business Process Sdn Bhd ![]() | |
![]() | ![]() Indonesia PT Astra Internasional Tbk - AstraWorld ![]() |
Best Recruitment Campaign | ||
![]() | ![]() Turkey CMC - Customer Management Center ![]() | |
![]() | ![]() Indonesia PT. Astra International, Tbk - AstraWorld ![]() | |
![]() | ![]() Indonesia PT. Bank Central Asia, Tbk ![]() |
Best Sales Campaign - Inbound or Outbound | ||
![]() | ![]() Poland 4Life Direct ![]() | |
![]() | ![]() Malaysia Vads Berhad ![]() | |
![]() | ![]() Indonesia PT. Astra International, Tbk - AstraWorld ![]() |
Best Contact Center Executive / Director | |||
![]() | ![]() Hong Kong Malou CaluzaMalou Caluza - QNet ![]() | ||
![]() | ![]() United States Tim IzattTim Izatt - Vivint ![]() | ||
![]() | ![]() United Kingdom Mark KirbyMark Kirby - Woven ![]() |
Best Contact Center Operational Manager | |||
![]() | ![]() Australia Sue CoeSue Coe - Shine Lawyers ![]() | ||
![]() | ![]() South Africa Ryan KleynhansRyan Kleynhans - Volkswagen Group South Africa ![]() | ||
![]() | ![]() United States Samantha PantoSamantha Panto - MassMutual ![]() |
Best Contact Center Sales Professional | |||
![]() | ![]() Jamaica Narado smithNarado smith - Scotiabank Group- Jamaica ![]() | ||
![]() | ![]() Indonesia A. Rakhmat TaufiqA. Rakhmat Taufiq - Directorate General of Taxes ![]() | ||
![]() | ![]() Ukraine Tetyana NemyrskaTetyana Nemyrska - Adelina Call Center ![]() | ||
![]() | ![]() Indonesia DIANI EKA RAHMI LUBISDIANI EKA RAHMI LUBIS - PT. Astra International, Tbk - AstraWorld ![]() |
Best Contact Center Supervisor | |||
![]() | ![]() Indonesia Erich SunartaErich Sunarta - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Canada Rennee SmithRennee Smith - Loyalty One ![]() | ||
![]() | ![]() South Africa Dillon PillayDillon Pillay - O'Keeffe & Swartz Consultants ![]() |
Best Contact Center Support Professional - HR | |||
![]() | ![]() Indonesia Indah RungkatIndah Rungkat - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() United States Christine KoppChristine Kopp - Accent ![]() | ||
![]() | ![]() Indonesia Gita NrangwestyGita Nrangwesty - PT Bank Mandiri Persero Tbk ![]() |
Best Contact Center Support Professional - IT | |||
![]() | ![]() South Africa Marco da SilvaMarco da Silva - O'Keeffe & Swartz Consultants ![]() |
Best Contact Center Support Professional - Workforce Planning | |||
![]() | ![]() South Africa Vijay VettiyamkunnathVijay Vettiyamkunnath - O'Keeffe & Swartz Consultants ![]() | ||
![]() | ![]() Malaysia Anna YeeAnna Yee - Vads Berhad ![]() | ||
![]() | ![]() Indonesia Daniel Iyan David NababanDaniel Iyan David Nababan - PT Bank Mandiri Persero Tbk ![]() |
Best Contact Center Trainer | |||
![]() | ![]() Indonesia Yusi RahimaYusi Rahima - PT. Bank Central Asia, Tbk ![]() | ||
![]() | ![]() Turkey Begum KocaefeBegum Kocaefe - Turk Ekonomi Bankasi ![]() | ||
![]() | ![]() Ukraine Roman GrysyoRoman Grysyo - Adelina Call Center ![]() |
Best Quality Auditor | |||
![]() | ![]() United States Karen GrecoKaren Greco - Unified ![]() | ||
![]() | ![]() South Africa Mxolisi DubeMxolisi Dube - O'Keeffe & Swartz Consultants ![]() |
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