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2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
 |
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 5 | 6 | 7 | 18 |
| 2 | 0 |  United States | 3 | 6 | 5 | 14 |
| 3 | +6 |  Malaysia | 4 | 3 | 2 | 9 |
| 4 | +8 |  Portugal | 4 | 2 | 0 | 6 |
| 5 | +3 |  Turkey | 3 | 3 | 0 | 6 |
| 6 | +3 |  South Africa | 2 | 3 | 1 | 6 |
| 7 | -3 |  Australia | 2 | 1 | 2 | 5 |
| 8 | -1 |  Japan | 3 | 0 | 0 | 3 |
| 9 | -6 |  Canada | 0 | 3 | 0 | 3 |
| 10 | New |  Poland | 2 | 0 | 0 | 2 |
| 11 | -5 |  Singapore | 1 | 1 | 0 | 2 |
| 12 | +3 |  Russia | 0 | 1 | 1 | 2 |
| 13 | +5 |  Ukraine | 0 | 0 | 2 | 2 |
| 13 | +2 |  United Kingdom | 0 | 0 | 2 | 2 |
| 15 | New |  Jamaica | 1 | 0 | 0 | 1 |
| 15 | New |  China | 1 | 0 | 0 | 1 |
| 15 | New |  Hong Kong | 1 | 0 | 0 | 1 |
| 18 | New |  Saudi Arabia | 0 | 1 | 0 | 1 |
| 19 | -6 |  Palestine | 0 | 0 | 0 | 0 |
| 19 | -8 |  Albania | 0 | 0 | 0 | 0 |
| 19 | -14 |  Ireland | 0 | 0 | 0 | 0 |
| 19 | -1 |  Fiji | 0 | 0 | 0 | 0 |
| 19 | -6 |  Germany | 0 | 0 | 0 | 0 |
| 19 | -4 |  Greece | 0 | 0 | 0 | 0 |
Award Categories:
- Contact Center Awards
- Individual Awards
- Customer Service Awards
- Technology Awards
- Organization Awards
- Strategic Awards
Contact Center Awards
| Best Contact Center | ||
 |  PT. Bank Central Asia, TbkLarge (Inhouse) Indonesia  | |
 |  National Australia BankLarge (Inhouse) Australia  | |
 |  DHLLarge (Inhouse) United States  | |
 | PT Bank Mandiri Persero Tbk Large (Inhouse) Indonesia -Tbk-small-logo.jpg){kind=logo} | |
|  Teleperformance PortugalLarge (Outsourced) Portugal  | |
| Agero Large (Outsourced) United States  | |
|  Vads BerhadLarge (Outsourced) Malaysia  | |
|  DHLMedium (Inhouse) Turkey | |
|  Bank AljaziraMedium (Inhouse) Saudi Arabia  | |
|  Housing & Development BoardMedium (Inhouse) Singapore  | |
| Western Power Medium (Inhouse) Australia  | |
|  Scotiabank Group- JamaicaMedium (Inhouse) Jamaica  | |
 |  MSD K.K.Medium (Inhouse) Japan  | |
| Solco Corporation Medium (Outsourced) Japan  | |
| QNet Small (Inhouse) Malaysia  | |
|  AcronisSmall (Inhouse) Russia  | |
| Softbank Mobile Small (Outsourced) Japan  | |
| Orion Small (Outsourced) United States  | |
|  Go Response LtdSmall (Outsourced) United Kingdom  | |
| Best Help Desk | ||
| SingTel Singapore  | |
| Acronis Russia | |
Individual Awards
| Best Contact Center Executive / Director | |||
|  |  Malou CaluzaQNet Hong Kong | |
|  | Tim Izatt Vivint United States  | |
|  | Mark Kirby Go Response Ltd United Kingdom | |
| Best Contact Center Operational Manager | |||
|  | Sue Coe Shine Lawyers Australia  | |
|  |  Ryan KleynhansVolkswagen Group South Africa South Africa  | |
|  | Samantha Panto MassMutual United States  | |
| Best Contact Center Sales Professional | |||
|  | Narado smith Scotiabank Group- Jamaica Jamaica | |
|  | A. Rakhmat Taufiq Directorate General of Taxes Indonesia  | |
|  |  Tetyana NemyrskaAdelina Holding LLC Ukraine  | |
|  | DIANI EKA RAHMI LUBIS PT. Astra International, Tbk - AstraWorld Indonesia  | |
| Best Contact Center Supervisor | |||
|  | Erich Sunarta PT. Bank Central Asia, Tbk Indonesia | |
|  |  Rennee SmithLoyalty One Canada  | |
|  | Dillon Pillay O'Keeffe & Swartz Consultants South Africa  | |
| Best Contact Center Support Professional - HR | |||
|  | Indah Rungkat PT. Bank Central Asia, Tbk Indonesia | |
|  | Christine Kopp Accent United States  | |
|  | Gita Nrangwesty PT Bank Mandiri Persero Tbk Indonesia | |
| Best Contact Center Support Professional - IT | |||
|  | Marco da Silva O'Keeffe & Swartz Consultants South Africa | |
| Best Contact Center Support Professional - Workforce Planning | |||
|  | Vijay Vettiyamkunnath O'Keeffe & Swartz Consultants South Africa | |
|  | Anna Yee Vads Berhad Malaysia | |
|  | Daniel Iyan David Nababan PT Bank Mandiri Persero Tbk Indonesia | |
| Best Contact Center Trainer | |||
|  | Yusi Rahima PT. Bank Central Asia, Tbk Indonesia | |
|  | Begum Kocaefe Turk Ekonomi Bankasi Turkey  | |
|  | Roman Grysyo Adelina Holding LLC Ukraine | |
| Quality Auditor | |||
|  | Karen Greco Unified United States  | |
|  | Mxolisi Dube O'Keeffe & Swartz Consultants South Africa | |
Customer Service Awards
| Best Customer Loyalty Program | ||
| Vads Berhad Malaysia | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best In Customer Service | ||
| NOS (Inhouse) Portugal  | |
| SingTel (Inhouse) Malaysia | |
| Vivint (Inhouse) United States | |
| PT. Bank Central Asia, Tbk (Inhouse) Indonesia | |
| Agero (Outsourced) United States | |
| AssisTT (Outsourced) Turkey  | |
Technology Awards
| Best Technology Innovation - Internal Solution | ||
| NOS Portugal | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best use of Self-service Technology | ||
| SOFTBANK Japan  | |
| Turkcell Global Bilgi Turkey  | |
| Nuance United States  | |
| Best use of Social Media in the Contact Center | ||
|  China MobileChina  | |
| PT Bank Mandiri Persero Tbk Indonesia | |
Organization Awards
| Best Community Spirit | ||
| Affinion Group United States  | |
| NOS Portugal | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Contact Center Design Award | ||
| SingTel Malaysia | |
| NOS Portugal | |
| Accent United States | |
| Best Home / Remote Agent Program | ||
| NOS Portugal | |
| Loyalty One Canada | |
| iiNet Australia  | |
| Green Contact Center | ||
| PT. Astra International, Tbk - AstraWorld Indonesia | |
| Loyalty One Canada | |
| PT. Bank Central Asia, Tbk Indonesia | |
Strategic Awards
| Best Direct Response Campaign | ||
|  4Life DirectPoland  | |
| PT. Astra International, Tbk - AstraWorld Indonesia | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Incentive Scheme | ||
| OCIS Group Australia  | |
| Affinion Group United States | |
| Best Outbound Campaign | ||
| Vads Berhad Malaysia | |
| O'Keeffe & Swartz Consultants South Africa | |
| Best Outsourcing Partnership | ||
| Turkcell Global Bilgi Turkey  Ministry of Labour and Social Security | |
| C3.CustomerContactChannels United States  UAM  | |
| VADS Business Process Sdn Bhd Malaysia  Tabung Haji | |
| PT Astra Internasional Tbk - AstraWorld Indonesia  PT Astra Otopart | |
| Best Recruitment Campaign | ||
| CMC - Customer Management Center Turkey  | |
| PT. Astra International, Tbk - AstraWorld Indonesia | |
| PT. Bank Central Asia, Tbk Indonesia | |
| Best Sales Campaign - Inbound or Outbound | ||
| 4Life Direct Poland | |
| Vads Berhad Malaysia | |
| PT. Astra International, Tbk - AstraWorld Indonesia | |
Contacts in United States
