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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia56718
20 United States36514
3+6 Malaysia4329
4+8 Portugal4206
5+3 Turkey3306
6+3 South Africa2316
7-3 Australia2125
8-1 Japan3003
9-6 Canada0303
10New Poland2002
11-5 Singapore1102
12+3 Russia0112
13+5 Ukraine0022
13+2 United Kingdom0022
15New Jamaica1001
15New China1001
15New Hong Kong1001
18New Saudi Arabia0101
19-6 Palestine0000
19-8 Albania0000
19-14 Ireland0000
19-1 Fiji0000
19-6 Germany0000
19-4 Greece0000

COMPANY AWARDS

Best Contact Center - Small (Inhouse)

Malaysia

QNet

Russia

Acronis

Best Contact Center - Small (Outsourced)

Japan

Softbank Mobile

United States

Orion

United Kingdom

Woven

Best Contact Center - Medium (Inhouse)

Turkey

DHL

Singapore

Housing & Development Board

Saudi Arabia

Bank Aljazira

Australia

Western Power

Jamaica

Scotiabank Group- Jamaica

Japan

MSD K.K.

Best Contact Center - Medium (Outsourced)

Japan

Solco Corporation

Best Contact Center - Large (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Australia

National Australia Bank

United States

DHL

Indonesia

PT Bank Mandiri Persero Tbk

Best Contact Center - Large (Outsourced)

Portugal

Teleperformance Portugal

United States

Agero

Malaysia

Vads Berhad

Best Help Desk -

Singapore

SingTel

Russia

Acronis

Best Customer Loyalty Program -

Malaysia

Vads Berhad

Indonesia

PT. Bank Central Asia, Tbk

Best In Customer Service - (Inhouse)

Portugal

NOS

Malaysia

SingTel

United States

Vivint

Indonesia

PT. Bank Central Asia, Tbk

Best In Customer Service - (Outsourced)

United States

Agero

Turkey

AssisTT

Best Technology Innovation - Internal Solution -

Portugal

NOS

Indonesia

PT. Bank Central Asia, Tbk

Best use of Self-service Technology -

Japan

SOFTBANK

Turkey

Turkcell Global Bilgi

United States

Nuance

Best use of Social Media in the Contact Center -

China

China Mobile

Indonesia

PT Bank Mandiri Persero Tbk

Best Community Spirit -

United States

cxLoyalty Group

Portugal

NOS

Indonesia

PT. Bank Central Asia, Tbk

Best Contact Center Design Award -

Malaysia

SingTel

Portugal

NOS

United States

Accent

Best Home / Remote Agent Program -

Portugal

NOS

Canada

Loyalty One

Australia

iiNet

Green Contact Center -

Indonesia

PT. Astra International, Tbk - AstraWorld

Canada

Loyalty One

Indonesia

PT. Bank Central Asia, Tbk

Best Direct Response Campaign -

Poland

4Life Direct

Indonesia

PT. Astra International, Tbk - AstraWorld

Indonesia

PT. Bank Central Asia, Tbk

Best Incentive Scheme -

Australia

OCIS Group

United States

cxLoyalty Group

Best Outbound Campaign -

Malaysia

Vads Berhad

South Africa

O'Keeffe & Swartz Consultants

Best Outsourcing Partnership -

Turkey

Turkcell Global Bilgi & Ministry of Labour and Social Security

United States

C3.CustomerContactChannels & UAM

Malaysia

VADS Business Process Sdn BhdTabung Haji

Indonesia

PT Astra Internasional Tbk - AstraWorldPT Astra Otopart

Best Recruitment Campaign -

Turkey

CMC - Customer Management Center

Indonesia

PT. Astra International, Tbk - AstraWorld

Indonesia

PT. Bank Central Asia, Tbk

Best Sales Campaign - Inbound or Outbound -

Poland

4Life Direct

Malaysia

Vads Berhad

Indonesia

PT. Astra International, Tbk - AstraWorld

INDIVIDUAL AWARDS

Best Contact Center Executive / Director -

Hong Kong

Malou Caluza - QNet

United States

Tim Izatt - Vivint

United Kingdom

Mark Kirby - Woven

Best Contact Center Operational Manager -

Australia

Sue Coe - Shine Lawyers

South Africa

Ryan Kleynhans - Volkswagen Group South Africa

United States

Samantha Panto - MassMutual

Best Contact Center Sales Professional -

Jamaica

Narado smith - Scotiabank Group- Jamaica

Indonesia

A. Rakhmat Taufiq - Directorate General of Taxes

Ukraine

Tetyana Nemyrska - Adelina Holding LLC

Indonesia

DIANI EKA RAHMI LUBIS - PT. Astra International, Tbk - AstraWorld

Best Contact Center Supervisor -

Indonesia

Erich Sunarta - PT. Bank Central Asia, Tbk

Canada

Rennee Smith - Loyalty One

South Africa

Dillon Pillay - O'Keeffe & Swartz Consultants

Best Contact Center Support Professional - HR -

Indonesia

Indah Rungkat - PT. Bank Central Asia, Tbk

United States

Christine Kopp - Accent

Indonesia

Gita Nrangwesty - PT Bank Mandiri Persero Tbk

Best Contact Center Support Professional - IT -

South Africa

Marco da Silva - O'Keeffe & Swartz Consultants

Best Contact Center Support Professional - Workforce Planning -

South Africa

Vijay Vettiyamkunnath - O'Keeffe & Swartz Consultants

Malaysia

Anna Yee - Vads Berhad

Indonesia

Daniel Iyan David Nababan - PT Bank Mandiri Persero Tbk

Best Contact Center Trainer -

Indonesia

Yusi Rahima - PT. Bank Central Asia, Tbk

Turkey

Begum Kocaefe - Turk Ekonomi Bankasi

Ukraine

Roman Grysyo - Adelina Holding LLC

Quality Auditor -

United States

Karen Greco - Unified

South Africa

Mxolisi Dube - O'Keeffe & Swartz Consultants
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