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Award Categories:
- Contact Center Awards
- Individual Awards
- Customer Service Awards
- Technology Awards
- Organization Awards
- Strategic Awards
Contact Center Awards
| Best Contact Center | ||
 |  Whirlpool CorporationLarge United States  | |
 |  Vads BerhadLarge Malaysia  | |
 |  Turkcell Global BilgiLarge Turkey  | |
|  Link:QMedium Australia  | |
| New York Life Medium United States  | |
| Turk Ekonomi Bankasi Medium Turkey  | |
| BNY Mellon Small United States  | |
Individual Awards
| Best Contact Center Sales Professional | |||
|  |  Dennis BuddenBell Aliant Canada  | |
|  | Stuart Clark New York Life United States | |
| Best Contact Center Supervisor | |||
|  |  Zainool Abedeen BuxRewardsco Contact Centres South Africa  | |
|  |  Benny YeeNTUC Income Singapore  | |
|  | Denise Keating Bell Aliant Canada | |
| Best Contact Center Support Professional - HR | |||
|  | Brittany Brannon Whirlpool Corporation United States | |
|  |  Yoshimi TsueFujitsu Japan  | |
| Best Contact Center Support Professional - IT | |||
|  |  Gregor WillenbergCompetence Call Center Germany  | |
|  |  Meidilah Dwi PutraPT Bank Mandiri Persero Tbk Indonesia -Tbk-small-logo.jpg){kind=logo} | |
| Best Contact Center Support Professional - Workforce Planning | |||
|  | Gian Brackin New York Life United States | |
|  | Pitut Fihanti PT Bank Mandiri Persero Tbk Indonesia | |
| Best Contact Center Trainer | |||
|  |  Donna WalkerVertex United Kingdom  | |
|  | Kimberly Kilby New York Life United States | |
|  | Masayo Shimamoto Transcosmos, Inc. Japan  | |
| Best Customer Service Professional | |||
|  |  Samuil Filipov60K, International Contact Centres Bulgaria  | |
|  | Via Rahmadian Tinas PT. Bank Central Asia, Tbk Indonesia  | |
|  | Talli Osborne Virgin Mobile Canada Canada  | |
Customer Service Awards
| Best In Customer Service | ||
| Virgin Mobile Canada Canada | |
|  SportingbetIreland  | |
| PT. Bank Central Asia, Tbk Indonesia | |
Technology Awards
| Best Technology Innovation - Internal Solution | ||
| NTUC Income Singapore | |
|  MEOPortugal  | |
| BNY Mellon United States | |
Organization Awards
| Best Community Spirit | ||
| StarTek United States  | |
| Kelly, A Division of the Kelly Group Ltd South Africa  | |
| Connect Centre Private Limited Singapore  | |
Strategic Awards
| Best Outbound Campaign | ||
| Turk Ekonomi Bankasi Turkey | |
| PT Bank Mandiri Persero Tbk Indonesia | |
| Bell Aliant Canada | |
| Best Recruitment Campaign | ||
| MassMutual United States  | |
| PT Contact Portugal  | |
Australia