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2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas

Award Categories:

Contact Center Awards

Best Contact Center
		Whirlpool Corporation Large United States
		Vads Berhad Large Malaysia
		Turkcell Global Bilgi Large Turkey
		Link:Q Medium Australia
		New York Life Medium United States
		Turk Ekonomi Bankasi Medium Turkey
		BNY Mellon Small United States

Individual Awards

Best Contact Center Sales Professional
			Dennis Budden Bell Aliant Canada
			Stuart Clark New York Life United States

Best Contact Center Supervisor
			Zainool Abedeen Bux Rewardsco Contact Centres South Africa
			Benny Yee NTUC Income Singapore
			Denise Keating Bell Aliant Canada

Best Contact Center Support Professional - HR
			Brittany Brannon Whirlpool Corporation United States
			Yoshimi Tsue Fujitsu Japan

Best Contact Center Support Professional - IT
			Gregor Willenberg Competence Call Center Germany
			Meidilah Dwi Putra PT Bank Mandiri Persero Tbk Indonesia

Best Contact Center Support Professional - Workforce Planning
			Gian Brackin New York Life United States
			Pitut Fihanti PT Bank Mandiri Persero Tbk Indonesia

Best Contact Center Trainer
			Donna Walker Vertex United Kingdom
			Kimberly Kilby New York Life United States
			Masayo Shimamoto Transcosmos, Inc. Japan

Best Customer Service Professional
			Samuil Filipov 60K, International Contact Centres Bulgaria
			Via Rahmadian Tinas PT. Bank Central Asia, Tbk Indonesia
			Talli Osborne Virgin Mobile Canada Canada

Customer Service Awards

Best In Customer Service
		Virgin Mobile Canada Canada
		Sportingbet Ireland
		PT. Bank Central Asia, Tbk Indonesia

Technology Awards

Best Technology Innovation - Internal Solution
		NTUC Income Singapore
		MEO Portugal
		BNY Mellon United States

Organization Awards

Best Community Spirit
		StarTek United States
		Kelly, A Division of the Kelly Group Ltd South Africa
		Connect Centre Private Limited Singapore

Strategic Awards

Best Outbound Campaign
		Turk Ekonomi Bankasi Turkey
		PT Bank Mandiri Persero Tbk Indonesia
		Bell Aliant Canada

Best Recruitment Campaign
		MassMutual United States
		PT Contact Portugal