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2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006
World Rankings | EMEA | APAC | Americas
World Rankings
|
| Rank | Change | Country | Gold | Silver | Bronze | Total |
|---|---|---|---|---|---|---|
| 1 | 0 |  Indonesia | 46 | 19 | 7 | 72 |
| 2 | +2 |  Turkey | 6 | 4 | 3 | 13 |
| 3 | +4 |  South Africa | 9 | 0 | 0 | 9 |
| 4 | +4 |  United States | 3 | 4 | 0 | 7 |
| 5 | +7 |  United Kingdom | 5 | 0 | 0 | 5 |
| 6 | 0 |  Russia | 2 | 3 | 0 | 5 |
| 7 | New |  United Arab Emirates | 2 | 0 | 0 | 2 |
| 8 | -3 |  Saudi Arabia | 1 | 1 | 0 | 2 |
| 9 | -7 |  Portugal | 1 | 0 | 0 | 1 |
| 9 | +2 |  Japan | 1 | 0 | 0 | 1 |
| 9 | New |  Bosnia and Herzegovina | 1 | 0 | 0 | 1 |
| 12 | +2 |  Australia | 0 | 1 | 0 | 1 |
| 13 | -5 |  China | 0 | 0 | 0 | 0 |
| 13 | +1 |  Greece | 0 | 0 | 0 | 0 |
| 13 | +1 |  Spain | 0 | 0 | 0 | 0 |
| 13 | +1 |  Albania | 0 | 0 | 0 | 0 |
| 13 | -1 |  Philippines | 0 | 0 | 0 | 0 |
| 13 | +1 |  Brunei | 0 | 0 | 0 | 0 |
| 13 | +1 |  India | 0 | 0 | 0 | 0 |
| 13 | +1 |  Palestine | 0 | 0 | 0 | 0 |
| 13 | +1 |  Jamaica | 0 | 0 | 0 | 0 |
| 13 | -5 |  Thailand | 0 | 0 | 0 | 0 |
| 13 | +1 |  Czech Republic | 0 | 0 | 0 | 0 |
| 13 | +1 |  Singapore | 0 | 0 | 0 | 0 |
| 13 | +1 |  Fiji | 0 | 0 | 0 | 0 |
| 13 | +1 |  New Zealand | 0 | 0 | 0 | 0 |
| 13 | -10 |  Hong Kong | 0 | 0 | 0 | 0 |
| 13 | +1 |  Malaysia | 0 | 0 | 0 | 0 |
| 13 | +1 |  Ireland | 0 | 0 | 0 | 0 |
| 13 | +1 |  Poland | 0 | 0 | 0 | 0 |
| 13 | +1 |  Ukraine | 0 | 0 | 0 | 0 |
| 13 | +1 |  Canada | 0 | 0 | 0 | 0 |
| 13 | +1 |  Germany | 0 | 0 | 0 | 0 |
| 13 | +1 |  Brazil | 0 | 0 | 0 | 0 |
COMPANY AWARDS| Best Contact Center | ||
 |  United States Bimbo Bakeries USA  Small (Inhouse) | |
 |  Indonesia Bank Indonesia  Small (Inhouse) | |
| Indonesia Pertamina  Small (Outsourced) | |
|  United Arab Emirates Dubai Police  Medium (Inhouse) | |
| Indonesia Coca-Cola Europacific Partners Indonesia  Medium (Inhouse) | |
|  Saudi Arabia Bank Aljazira  Medium (Inhouse) | |
|  South Africa Ec3  Medium (Outsourced) | |
|  Turkey Pusula Call Center  Medium (Outsourced) | |
| Indonesia PT. Bank Central Asia, Tbk  Mega (Inhouse) | |
| Turkey Garanti Bank  Mega (Inhouse) | |
 | Indonesia Tokopedia  Mega (Inhouse) | |
| Turkey AssisTT  Mega (Outsourced) | |
| United States MassMutual  Large (Inhouse) | |
|  Russia Tele2 Russia  Large (Inhouse) | |
| South Africa EXL Service  Large (Outsourced) | |
|  United Kingdom VeriCall  Large (Outsourced) | |
| Best Emergency Services Center | ||
| Turkey Pusula Call Center Large (Outsourced) | |
| Best Help Desk | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| United Kingdom Vonage  Small (Inhouse) | |
| Best Public Services Center | ||
| Indonesia Directorate General of Treasury  Small (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia Pertamina Small (Outsourced) | |
| Turkey Pusula Call Center Mega (Outsourced) | |
| Best Customer Loyalty Program | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Best In Customer Service | ||
|  Portugal Truphone  Small (Inhouse) | |
| United States Bimbo Bakeries USA Small (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Indonesia Pertamina Small (Outsourced) | |
| Saudi Arabia Bank Aljazira Medium (Inhouse) | |
| Indonesia Telkomsel  Medium (Inhouse) | |
|  Bosnia and Herzegovina Competence Call Center  Medium (Outsourced) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Turkey Garanti Bank Mega (Inhouse) | |
| Turkey AssisTT Mega (Outsourced) | |
|  Japan Sompo Himawari Life Insurance Inc  Large (Inhouse) | |
| Turkey Turk Ekonomi Bankasi  Large (Inhouse) | |
| Turkey Pusula Call Center Large (Outsourced) | |
| United Kingdom VeriCall Large (Outsourced) | |
| Best Technology Innovation - Internal Solution | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Ministry of Health Republic of Indonesia  Small (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Russia Tele2 Russia Large (Inhouse) | |
| Best Technology Innovation Award Vendor - Live Agent Support Solution | ||
| United Kingdom Noetica  Small (Inhouse) | |
|  Australia Future People  Small (Outsourced) | |
| Best Technology Innovation Award Vendor - Self-service Solution | ||
| South Africa Ocular Technologies  Small (Outsourced) | |
| Best use of Self-service Technology | ||
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia BANK BRI  Large (Inhouse) | |
| Turkey Allianz Turkey  Medium (Inhouse) | |
| Best Community Spirit | ||
| Indonesia Tokopedia Mega (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| United States MassMutual Large (Inhouse) | |
| Best Contact Center Design Award | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| United States World Connection  Large (Outsourced) | |
| Best Green Contact Center | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia BANK BRI Large (Inhouse) | |
| Best Home / Remote Agent Program | ||
| Indonesia Tokopedia Mega (Inhouse) | |
| United States IGT USA  Medium (Inhouse) | |
| Best use of Social Media in the Contact Center | ||
| Indonesia Bank Indonesia Small (Inhouse) | |
| Turkey Allianz Turkey Medium (Inhouse) | |
| Russia Tele2 Russia Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| South Africa Ec3 Medium (Outsourced) | |
| Best Direct Response Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Tokopedia Mega (Inhouse) | |
| Best Improvement Award - External Consulting / Training Service | ||
| Indonesia PT Visionet International  Large (Inhouse) | |
| Indonesia Telkomsel Small (Outsourced) | |
| Best Incentive Scheme | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Indonesia Small (Inhouse) | |
| Best Outbound Campaign | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Russia Tele2 Russia Large (Inhouse) | |
| Best Outsourcing Partnership | ||
| Indonesia Mitracomm  & PT. Bank Central Asia, TbkMega (Outsourced) | |
| United States World Connection & Quicken Large (Outsourced) | |
| Indonesia Transcosmos Indonesia  & TokopediaMega (Outsourced) | |
 |  Poland Competence Call Center Mega (Outsourced) | |
| Best Recruitment Campaign | ||
| Russia Tele2 Russia Large (Inhouse) | |
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Bank Negara Indonesia  Large (Inhouse) | |
| Best Sales Campaign - Inbound or Outbound | ||
| Indonesia PT. Bank Central Asia, Tbk Mega (Inhouse) | |
| Indonesia Coca-Cola Europacific Partners Indonesia Medium (Inhouse) | |
| Turkey Turk Ekonomi Bankasi Large (Inhouse) | |
| Indonesia BANK BRI Large (Inhouse) | |
| Indonesia Telkomsel Small (Outsourced) | |
INDIVIDUAL AWARDS| Best Analyst | |||
| Indonesia M Rizky Panji IndraM Rizky Panji Indra - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Esty Indriyani SafitriEsty Indriyani Safitri - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| India Hitesh SakhraniHitesh Sakhrani - EXL Service Large (Outsourced) | ||
| Indonesia Endy Pandu WinataEndy Pandu Winata - Pertamina Small (Outsourced) | ||
| Best Client Services Manager (Outsourced Services) | |||
| Indonesia Yusuf Andi MuchtisarYusuf Andi Muchtisar - Tokopedia Mega (Inhouse) | ||
| Indonesia Riduan SimanjutakRiduan Simanjutak - Telkomsel Large (Outsourced) | ||
| Best Contact Center Executive / Director | |||
| Indonesia Rendar Mahardhika PutraRendar Mahardhika Putra - Coca-Cola Europacific Partners Indonesia Medium (Inhouse) | ||
| United Arab Emirates Mohammed Al-HammoudiMohammed Al-Hammoudi - Dubai Police Medium (Inhouse) | ||
| United Kingdom Dave D'ArcyDave D'Arcy - Vonage Small (Inhouse) | ||
| South Africa Pratap RaoPratap Rao - EXL Service Large (Outsourced) | ||
| Best Contact Center Operational Manager | |||
| South Africa Nitesh SinghNitesh Singh - DHL Express South Africa  Medium (Inhouse) | ||
| Indonesia Jenny RusliJenny Rusli - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Dameria GultomDameria Gultom - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Choerniadi TomoChoerniadi Tomo - Pertamina Small (Outsourced) | ||
| Best Contact Center Sales Professional | |||
| Indonesia Nurul JubaedahNurul Jubaedah - BANK BRI Large (Inhouse) | ||
| Indonesia Jiadaturrahman BakriJiadaturrahman Bakri - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Turkey Burcu BalabanBurcu Balaban - Turk Ekonomi Bankasi Large (Inhouse) | ||
| South Africa Sascha HugoSascha Hugo - EXL Service Large (Outsourced) | ||
| Best Contact Center Supervisor | |||
| Indonesia Erya Sari DewiErya Sari Dewi - Bank Indonesia Small (Inhouse) | ||
| Indonesia Istauton DendangIstauton Dendang - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Rikrik MudzakirRikrik Mudzakir - Pertamina Small (Outsourced) | ||
| Best Contact Center Support Professional - HR | |||
| Indonesia Via RahmaVia Rahma - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Contact Center Support Professional - IT | |||
| Indonesia Anthony KosasiAnthony Kosasi - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Yongky KartikaYongky Kartika - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Dhanu PriyantoDhanu Priyanto - BANK BRI Large (Inhouse) | ||
| Best Contact Center Support Professional - Workforce Planning | |||
| Indonesia Lisbeth TampubolonLisbeth Tampubolon - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Lidia Sri MargiastutiLidia Sri Margiastuti - Bank Negara Indonesia Large (Inhouse) | ||
| Best Contact Center Trainer | |||
| Indonesia William MorrisWilliam Morris - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Best Customer Service Professional | |||
| Indonesia Kherianda NadhilahKherianda Nadhilah - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Dimitri Pratamaputera IrmanDimitri Pratamaputera Irman - Pertamina Small (Outsourced) | ||
| Best Project Manager | |||
| Indonesia Anastasia MarcelinaAnastasia Marcelina - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Harapan TakaryawanHarapan Takaryawan - Ministry of Communication Information Technology (MCIT)  Mega (Inhouse) | ||
| Indonesia Threeskeia LaturiuwThreeskeia Laturiuw - Bank Negara Indonesia Large (Inhouse) | ||
| Best Quality Auditor | |||
| Indonesia Donal Juliyanto WaruwuDonal Juliyanto Waruwu - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
| Indonesia Dewi Kartika HadiDewi Kartika Hadi - Tokopedia Mega (Inhouse) | ||
| South Africa Fateeqah BashirFateeqah Bashir - EXL Service Large (Outsourced) | ||
| Best Sales Manager | |||
| Indonesia Angela Wanodya SawangiAngela Wanodya Sawangi - PT. Bank Central Asia, Tbk Mega (Inhouse) | ||
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