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GO FOR GOLD!

17th ANNUAL GLOBAL AWARDS

Thank you for visiting the industry's most prestigious awards page.

We can keep you updated with news about awards. Please leave your information. Please keep me Updated click here

2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia4619772
2+2 Turkey64313
3+4 South Africa9009
4+4 United States3407
5+7 United Kingdom5005
60 Russia2305
7New United Arab Emirates2002
8-3 Saudi Arabia1102
9-7 Portugal1001
9+2 Japan1001
9New Bosnia and Herzegovina1001
12+2 Australia0101
13-5 China0000
13+1 Greece0000
13+1 Spain0000
13+1 Albania0000
13-1 Philippines0000
13+1 Brunei0000
13+1 India0000
13+1 Palestine0000
13+1 Jamaica0000
13-5 Thailand0000
13+1 Czech Republic0000
13+1 Singapore0000
13+1 Fiji0000
13+1 New Zealand0000
13-10 Hong Kong0000
13+1 Malaysia0000
13+1 Ireland0000
13+1 Poland0000
13+1 Ukraine0000
13+1 Canada0000
13+1 Germany0000
13+1 Brazil0000

COMPANY AWARDS

Best Contact Center

United States


Bimbo Bakeries USA

Indonesia


Bank Indonesia

Indonesia


Pertamina

United Kingdom


VeriCall

United Arab Emirates


Dubai Police

Indonesia


Coca-Cola Europacific Partners Indonesia

Saudi Arabia


Bank Aljazira

South Africa


Ec3

Turkey


Pusula Call Center

Indonesia


PT. Bank Central Asia, Tbk

Turkey


Garanti Bank

Turkey


AssisTT

United States


MassMutual

Russia


Tele2 Russia

Indonesia


Tokopedia

South Africa


EXL Service

Best Emergency Services Center

Turkey


Pusula Call Center

Best Help Desk

Indonesia


PT. Bank Central Asia, Tbk

United Kingdom


Vonage

Best Public Services Center

Indonesia


Directorate General of Treasury

Indonesia


Bank Indonesia

Indonesia


Pertamina

Turkey


Pusula Call Center

Best Customer Loyalty Program

Indonesia


PT. Bank Central Asia, Tbk

Best In Customer Service

Portugal


Truphone

United States


Bimbo Bakeries USA

Indonesia


Bank Indonesia

United Kingdom


VeriCall

Indonesia


Pertamina

Saudi Arabia


Bank Aljazira

Indonesia


Telkomsel

Bosnia and Herzegovina


Competence Call Center

Indonesia


PT. Bank Central Asia, Tbk

Turkey


Garanti Bank

Turkey


AssisTT

Japan


Sompo Himawari Life Insurance Inc

Turkey


Turk Ekonomi Bankasi

Turkey


Pusula Call Center

Best Technology Innovation - Internal Solution

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Ministry of Health Republic of Indonesia

Indonesia


Tokopedia

Russia


Tele2 Russia

Best Technology Innovation Award Vendor - Live Agent Support Solution

United Kingdom


Noetica

Australia


Future People

Best Technology Innovation Award Vendor - Self-service Solution

South Africa


Ocular Technologies

Best use of Self-service Technology

Indonesia


Tokopedia

Indonesia


BANK BRI

Turkey


Allianz Turkey

Best Community Spirit

Indonesia


Tokopedia

Indonesia


PT. Bank Central Asia, Tbk

United States


MassMutual

Best Contact Center Design Award

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Tokopedia

United States


World Connection

Best Emergency Services Center

Turkey


Pusula Call Center

Best Home / Remote Agent Program

Indonesia


Tokopedia

United States


IGT USA

Best use of Social Media in the Contact Center

Indonesia


Bank Indonesia

Turkey


Allianz Turkey

Russia


Tele2 Russia

Indonesia


PT. Bank Central Asia, Tbk

South Africa


Ec3

Green Contact Center

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


BANK BRI

Best Direct Response Campaign

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Tokopedia

Best Improvement Award - External Consulting / Training Service

Indonesia


PT Visionet International

Indonesia


Telkomsel

Best Incentive Scheme

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Indonesia

Best Outbound Campaign

Indonesia


PT. Bank Central Asia, Tbk

Russia


Tele2 Russia

Best Outsourcing Partnership

Indonesia


PT MITRACOMM EKASARANA & PT. Bank Central Asia, Tbk

United States


World Connection & Quicken

Indonesia


PT transcosmos Indonesia & TOKOPEDIA

Poland


CCC - powered by TELUS International & Zalando Lounge

Best Recruitment Campaign

Russia


Tele2 Russia

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Bank Negara Indonesia

Best Sales Campaign - Inbound or Outbound

Indonesia


PT. Bank Central Asia, Tbk

Indonesia


Coca-Cola Europacific Partners Indonesia

Turkey


Turk Ekonomi Bankasi

Indonesia


BANK BRI

Indonesia


Telkomsel

INDIVIDUAL AWARDS

Best Analyst

Indonesia

M Rizky Panji Indra
M Rizky Panji Indra - PT. Bank Central Asia, Tbk

Indonesia

Esty Indriyani Safitri
Esty Indriyani Safitri - PT. Bank Central Asia, Tbk

India

Hitesh Sakhrani
Hitesh Sakhrani - EXL Service

Indonesia

Endy Pandu Winata
Endy Pandu Winata - Pertamina

Best Contact Center Executive / Director

Indonesia

Rendar Mahardhika Putra
Rendar Mahardhika Putra - Coca-Cola Europacific Partners Indonesia

United Arab Emirates

Mohammed Al-Hammoudi
Mohammed Al-Hammoudi - Dubai Police

United Kingdom

Dave D'Arcy
Dave D'Arcy - Vonage

South Africa

Pratap Rao
Pratap Rao - EXL Service

Best Contact Center Operational Manager

South Africa

Nitesh Singh
Nitesh Singh - DHL Express South Africa

Indonesia

Jenny Rusli
Jenny Rusli - PT. Bank Central Asia, Tbk

Indonesia

Dameria Gultom
Dameria Gultom - PT. Bank Central Asia, Tbk

Indonesia

Choerniadi Tomo
Choerniadi Tomo - Pertamina

Best Contact Center Sales Professional

Indonesia

Nurul Jubaedah
Nurul Jubaedah - BANK BRI

Indonesia

Jiadaturrahman Bakri
Jiadaturrahman Bakri - PT. Bank Central Asia, Tbk

Turkey

Burcu Balaban
Burcu Balaban - Turk Ekonomi Bankasi

South Africa

Sascha Hugo
Sascha Hugo - EXL Service

Best Contact Center Supervisor

Indonesia

Erya Sari Dewi
Erya Sari Dewi - Bank Indonesia

Indonesia

Istauton Dendang
Istauton Dendang - PT. Bank Central Asia, Tbk

Indonesia

Rikrik Mudzakir
Rikrik Mudzakir - Pertamina

Best Contact Center Support Professional - HR

Indonesia

Via Rahma
Via Rahma - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - IT

Indonesia

Anthony Kosasi
Anthony Kosasi - PT. Bank Central Asia, Tbk

Indonesia

Yongky Kartika
Yongky Kartika - PT. Bank Central Asia, Tbk

Indonesia

Dhanu Priyanto
Dhanu Priyanto - BANK BRI

Best Contact Center Support Professional - Workforce Planning

Indonesia

Lisbeth Tampubolon
Lisbeth Tampubolon - PT. Bank Central Asia, Tbk

Indonesia

Lidia Sri Margiastuti
Lidia Sri Margiastuti - Bank Negara Indonesia

Best Contact Center Trainer

Indonesia

William Morris
William Morris - PT. Bank Central Asia, Tbk

Best Customer Service Professional

Indonesia

Kherianda Nadhilah
Kherianda Nadhilah - PT. Bank Central Asia, Tbk

Indonesia

Dimitri Pratamaputera Irman
Dimitri Pratamaputera Irman - Pertamina

Best Project Manager

Indonesia

Anastasia Marcelina
Anastasia Marcelina - PT. Bank Central Asia, Tbk

Indonesia

Harapan Takaryawan
Harapan Takaryawan - Ministry of Communication Information Technology (MCIT)

Indonesia

Threeskeia Laturiuw
Threeskeia Laturiuw - Bank Negara Indonesia

Best Sales Manager

Indonesia

Angela Wanodya Sawangi
Angela Wanodya Sawangi - PT. Bank Central Asia, Tbk

Client Services Manager (Outsourced Services)

Indonesia

Yusuf Andi Muchtisar
Yusuf Andi Muchtisar - Tokopedia

Indonesia

Riduan Simanjutak
Riduan Simanjutak - Telkomsel

Quality Auditor

Indonesia

Donal Juliyanto Waruwu
Donal Juliyanto Waruwu - PT. Bank Central Asia, Tbk

Indonesia

Dewi Kartika Hadi
Dewi Kartika Hadi - Tokopedia

South Africa

Fateeqah Bashir
Fateeqah Bashir - EXL Service
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