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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


World Rankings

RankChangeCountryGoldSilverBronzeTotal
10 Indonesia4619772
2+2 Turkey64313
3+4 South Africa9009
4+4 United States3407
5+7 United Kingdom5005
60 Russia2305
7New United Arab Emirates2002
8-3 Saudi Arabia1102
9-7 Portugal1001
9+2 Japan1001
9New Bosnia and Herzegovina1001
12+2 Australia0101
13-5 China0000
13+1 Greece0000
13+1 Spain0000
13+1 Albania0000
13-1 Philippines0000
13+1 Brunei0000
13+1 India0000
13+1 Palestine0000
13+1 Jamaica0000
13-5 Thailand0000
13+1 Czech Republic0000
13+1 Singapore0000
13+1 Fiji0000
13+1 New Zealand0000
13-10 Hong Kong0000
13+1 Malaysia0000
13+1 Ireland0000
13+1 Poland0000
13+1 Ukraine0000
13+1 Canada0000
13+1 Germany0000
13+1 Brazil0000

COMPANY AWARDS

Best Contact Center - Small (Inhouse)

United States

Bimbo Bakeries USA

Indonesia

Bank Indonesia

Best Contact Center - Small (Outsourced)

Indonesia

Pertamina

United Kingdom

VeriCall

Best Contact Center - Medium (Inhouse)

United Arab Emirates

Dubai Police

Indonesia

Coca-Cola Amatil Indonesia

Saudi Arabia

Bank Aljazira

Best Contact Center - Medium (Outsourced)

South Africa

Ec3

Turkey

Pusula Call Center

Best Contact Center - Mega (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Turkey

Garanti Bank

Best Contact Center - Mega (Outsourced)

Turkey

AssisTT

Best Contact Center - Large (Inhouse)

United States

MassMutual

Russia

Tele2 Russia

Indonesia

Tokopedia

Best Contact Center - Large (Outsourced)

South Africa

EXL Service

Best Emergency Services Center - (Outsourced)

Turkey

Pusula Call Center

Best Help Desk - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

United Kingdom

Vonage

Best Public Services Center - (Inhouse)

Indonesia

Directorate General of Treasury

Indonesia

Bank Indonesia

Best Public Services Center - (Outsourced)

Indonesia

Pertamina

Turkey

Pusula Call Center

Best Customer Loyalty Program - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Best In Customer Service - Small (Inhouse)

Portugal

Truphone

United States

Bimbo Bakeries USA

Indonesia

Bank Indonesia

Best In Customer Service - Small (Outsourced)

United Kingdom

VeriCall

Indonesia

Pertamina

Best In Customer Service - Medium (Inhouse)

Saudi Arabia

Bank Aljazira

Indonesia

Telkomsel

Best In Customer Service - Medium (Outsourced)

Bosnia and Herzegovina

Competence Call Center

Best In Customer Service - Mega (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Turkey

Garanti Bank

Best In Customer Service - Mega (Outsourced)

Turkey

AssisTT

Best In Customer Service - Large (Inhouse)

Japan

Sompo Himawari Life Insurance Inc

Turkey

Turk Ekonomi Bankasi

Best In Customer Service - Large (Outsourced)

Turkey

Pusula Call Center

Best Technology Innovation - Internal Solution - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Ministry of Health Republic of Indonesia

Indonesia

Tokopedia

Russia

Tele2 Russia

Best Technology Innovation Award Vendor - Live Agent Support Solution - (Inhouse)

United Kingdom

Noetica

Best Technology Innovation Award Vendor - Live Agent Support Solution - (Outsourced)

Australia

Future People

Best Technology Innovation Award Vendor - Self-service Solution - (Outsourced)

South Africa

Ocular Technologies

Best use of Self-service Technology - (Inhouse)

Indonesia

Tokopedia

Indonesia

BANK BRI

Turkey

Allianz Turkey

Best Community Spirit - (Inhouse)

Indonesia

Tokopedia

Indonesia

PT. Bank Central Asia, Tbk

United States

MassMutual

Best Contact Center Design Award - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Tokopedia

Best Contact Center Design Award - (Outsourced)

United States

World Connection

Best Emergency Services Center - (Outsourced)

Turkey

Pusula Call Center

Best Home / Remote Agent Program - (Inhouse)

Indonesia

Tokopedia

United States

IGT USA

Best use of Social Media in the Contact Center - (Inhouse)

Indonesia

Bank Indonesia

Turkey

Allianz Turkey

Russia

Tele2 Russia

Indonesia

PT. Bank Central Asia, Tbk

Best use of Social Media in the Contact Center - (Outsourced)

South Africa

Ec3

Green Contact Center - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

BANK BRI

Best Direct Response Campaign - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Tokopedia

Best Improvement Award - External Consulting / Training Service - (Inhouse)

Indonesia

PT Visionet International

Best Improvement Award - External Consulting / Training Service - (Outsourced)

Indonesia

Telkomsel

Best Incentive Scheme - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Bank Indonesia

Best Outbound Campaign - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Russia

Tele2 Russia

Best Outsourcing Partnership - (Outsourced)

Indonesia

PT MITRACOMM EKASARANA & PT. Bank Central Asia, Tbk

United States

World Connection & Quicken

Indonesia

PT transcosmos Indonesia & TOKOPEDIA

Poland

CCC - powered by TELUS International & Zalando Lounge

Best Recruitment Campaign - (Inhouse)

Russia

Tele2 Russia

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Bank Negara Indonesia

Best Sales Campaign - Inbound or Outbound - (Inhouse)

Indonesia

PT. Bank Central Asia, Tbk

Indonesia

Coca-Cola Amatil Indonesia

Turkey

Turk Ekonomi Bankasi

Indonesia

BANK BRI

Best Sales Campaign - Inbound or Outbound - (Outsourced)

Indonesia

Telkomsel

INDIVIDUAL AWARDS

Best Analyst - (Inhouse)

Indonesia

M Rizky Panji Indra
M Rizky Panji Indra - PT. Bank Central Asia, Tbk

Indonesia

Esty Indriyani Safitri
Esty Indriyani Safitri - PT. Bank Central Asia, Tbk

Best Analyst - (Outsourced)

India

Hitesh Sakhrani
Hitesh Sakhrani - EXL Service

Indonesia

Endy Pandu Winata
Endy Pandu Winata - Pertamina

Best Contact Center Executive / Director - (Inhouse)

Indonesia

Rendar Mahardhika Putra
Rendar Mahardhika Putra - Coca-Cola Amatil Indonesia

United Arab Emirates

Mohammed Al-Hammoudi
Mohammed Al-Hammoudi - Dubai Police

United Kingdom

Dave D'Arcy
Dave D'Arcy - Vonage

Best Contact Center Executive / Director - (Outsourced)

South Africa

Pratap Rao
Pratap Rao - EXL Service

Best Contact Center Operational Manager - (Inhouse)

South Africa

Nitesh Singh
Nitesh Singh - DHL Express South Africa

Indonesia

Jenny Rusli
Jenny Rusli - PT. Bank Central Asia, Tbk

Indonesia

Dameria Gultom
Dameria Gultom - PT. Bank Central Asia, Tbk

Best Contact Center Operational Manager - (Outsourced)

Indonesia

Choerniadi Tomo
Choerniadi Tomo - Pertamina

Best Contact Center Sales Professional - (Inhouse)

Indonesia

Nurul Jubaedah
Nurul Jubaedah - BANK BRI

Indonesia

Jiadaturrahman Bakri
Jiadaturrahman Bakri - PT. Bank Central Asia, Tbk

Turkey

Burcu Balaban
Burcu Balaban - Turk Ekonomi Bankasi

Best Contact Center Sales Professional - (Outsourced)

South Africa

Sascha Hugo
Sascha Hugo - EXL Service

Best Contact Center Supervisor - (Inhouse)

Indonesia

Erya Sari Dewi
Erya Sari Dewi - Bank Indonesia

Indonesia

Istauton Dendang
Istauton Dendang - PT. Bank Central Asia, Tbk

Best Contact Center Supervisor - (Outsourced)

Indonesia

Rikrik Mudzakir
Rikrik Mudzakir - Pertamina

Best Contact Center Support Professional - HR - (Inhouse)

Indonesia

Via Rahma
Via Rahma - PT. Bank Central Asia, Tbk

Best Contact Center Support Professional - IT - (Inhouse)

Indonesia

Anthony Kosasi
Anthony Kosasi - PT. Bank Central Asia, Tbk

Indonesia

Yongky Kartika
Yongky Kartika - PT. Bank Central Asia, Tbk

Indonesia

Dhanu Priyanto
Dhanu Priyanto - BANK BRI

Best Contact Center Support Professional - Workforce Planning - (Inhouse)

Indonesia

Lisbeth Tampubolon
Lisbeth Tampubolon - PT. Bank Central Asia, Tbk

Indonesia

Lidia Sri Margiastuti
Lidia Sri Margiastuti - Bank Negara Indonesia

Best Contact Center Trainer - (Inhouse)

Indonesia

William Morris
William Morris - PT. Bank Central Asia, Tbk

Best Customer Service Professional - (Inhouse)

Indonesia

Kherianda Nadhilah
Kherianda Nadhilah - PT. Bank Central Asia, Tbk

Best Customer Service Professional - (Outsourced)

Indonesia

Dimitri Pratamaputera Irman
Dimitri Pratamaputera Irman - Pertamina

Best Project Manager - (Inhouse)

Indonesia

Anastasia Marcelina
Anastasia Marcelina - PT. Bank Central Asia, Tbk

Indonesia

Harapan Takaryawan
Harapan Takaryawan - Ministry of Communication Information Technology (MCIT)

Indonesia

Threeskeia Laturiuw
Threeskeia Laturiuw - Bank Negara Indonesia

Best Sales Manager - (Inhouse)

Indonesia

Angela Wanodya Sawangi
Angela Wanodya Sawangi - PT. Bank Central Asia, Tbk

Client Services Manager (Outsourced Services) - (Inhouse)

Indonesia

Yusuf Andi Muchtisar
Yusuf Andi Muchtisar - Tokopedia

Client Services Manager (Outsourced Services) - (Outsourced)

Indonesia

Riduan Simanjutak
Riduan Simanjutak - Telkomsel

Quality Auditor - (Inhouse)

Indonesia

Donal Juliyanto Waruwu
Donal Juliyanto Waruwu - PT. Bank Central Asia, Tbk

Indonesia

Dewi Kartika Hadi
Dewi Kartika Hadi - Tokopedia

Quality Auditor - (Outsourced)

South Africa

Fateeqah Bashir
Fateeqah Bashir - EXL Service
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