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medal AWARDS LIST

Below is a detailed list of awards you can enter. The great news is that we have a fantastic selection and you can enter company awards, awards for individuals and new for 2022 team awards!

Quick Links:

Customer Experience Awards

Best CX Branch / Retail Service

Overview :
This award recognises the importance of a retail/branch network and how it supports the overall CX
strategy in a company. Entrants with customer facing retail/branch networks include logistics companies, stores, banks, hotels, travel, service industry and other locations that form all, or part of a companies customer facing teams.

Who Should Enter:
A local, national or international organization operating a retail/branch channel for sales and/or service

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best CX Champion

Overview:
Award presented to the individual who in the opinion of judges has contributed most to the CX program within their organization.

Who can enter:
Manager/Consultant & Leaders (where leader is an entrant with a Director or ‘C’ level title.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Organizational CX

Who Should Enter:
A company who can demonstrate an ‘all channels’ CX program that delivers outstanding results.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Contact Center Awards (broken down by inhouse and outsourced)

Best Contact Center

Description:
Given to the overall Best Contact Center that demonstrates a commitment to staff, to customers, and ensures that the performance and objectives of the Contact Center are in line with the organization's goals and that these metrics are at a world class standard.Note - we present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers and further split by size as follows: small under 50 seats, medium 51-249 seats, large 250-99 seats and mega 1,000+ seats

Who Should Enter:
A local, national or international Contact Center looking for recognition. If you operate as a standard center, as a work from home center or hybrid this award category is for you

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Public Services Center

Description:
Award presented to the best center handling enquiries regarding public services such as central and local government, non emergency calls, directory enquiries etc. The award is available for both in-house centers and those outsourced to a 3rd party

Who Should Enter:
A public services center such as central and local government or any organization providing public services not for profit.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Help Desk

Description:
Given to the overall Best Help Desk - internal facing or external facing. You will be asked to explain the role of the help desk, performance metrics including employee motivation and plans for your help desk. We present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers

Who Should Enter:
A local, national or international Contact Center with a help desk.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Emergency Services Center

Overview:
Award presented to the best emergency services center (police, fire, ambulance etc) that can demonstrate a fast, efficient and reliable service to the community and its stakeholders. This award is exclusively for those centers and can be run in-house or via an outsourced service provider.

Who Should Enter:
A local, national or international emergency services center. It can be police, fire, ambulance or other emergency centers handing the public

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Individual Awards (broken down by inhouse and outsourced)

Quality Auditor

Description:
This Award is open to any individual that has a proven track record in quality audits. They would likely have several years’ experience in this area and be an individual who has helped pioneer or enhance quality auditing process in their contact center, customer service or help desk.

Who Should Enter:
A quality auditor/manager with at least 12 months experience in this role. The nominee who is entered for this award should also be the person completing the entry form

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Contact Center Sales Professional

Description:
Award given to the Contact Center Sales Professional (front line agent level) that can demonstrate impressive sales results and a commitment to
the customer and the organization. You will be asked to share what and how you sell together with performance metrics.


Who Should Enter:
A Contact Center sales professional who typically is the top performer in their organization over the last 12 months. The nominee who is entered for this award should also be the person completing the entry form

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Contact Center Supervisor

Description:
Award given to the Contact Center Supervisor or Team Leader who manages and leads a knowledgeable and highly motivated team of
agents/professionals to exceed the goals and targets as laid out by the company leadership. You will be asked about
your experience, how you handle challenges and how you motivate your team as well as targets and performance data.

Who Should Enter:
A Contact Center supervisor / Team Leader typically working in a customer service / help desk or sales team. You can work in an inhouse or outsourced center and typically manage from 2-30 staff members and report to a Manager or Director in the company. Typically you will have a min of 12 months experience in this role. The nominee who is entered for this award should also be the person completing the entry form

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Customer Service Professional

Description:
Award given to the Customer Service Professional in the contact center or help desk who can demonstrate best in class service excellence and a commitment to the organization. You will be asked to share what and how they provide outstanding service with examples. They will typically have a minimum 12 months service in this role and be one, if not, the top performing customer service professional in the company. The nominee who is entered for this award should also be the person completing the entry form

Who Should Enter:
A customer service professional with a successful track record within the contact center or help desk

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Contact Center Support Professional - Workforce Planning

Description:
This award is given to the Workforce Planning Professional who provides outstanding support to the contact center. You will be asked to explain what services you provide to the contact center from a workforce planning perspective, how you overcome operational challenges and how you measure your success.

Who Should Enter:
A Contact Center support professional engaged in workforce planning/scheduling. You will have ideally a minimum of 12 months in this role. The nominee who is entered for this award should also be the person completing the entry form

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Sales Manager

Description:
This award recognises sales managers who lead a team of professionals. You can work in a center or sell to centers – either way, you should be a top performer and a true sales leader with a proven track record and a team to lead!

Who Should Enter:
A sales manager with at least 2 staff members reporting to them and they should have at least 12 months experience as a sales manager. The nominee who is entered for this award should also be the person completing the entry form

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Project Manager

Description:
Whether you manage projects within one center or provide project management services to several centers, even different clients, this award is set to recognise those who are often brought into problems and are tasked with creating and implementing a workable solution. Open to internal project managers as well as free-lance managers / consultants, The nominee who is entered for this award should also be the person completing the entry form

Who Should Enter:
A project manager

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Contact Center Trainer

Overview:
Awards given to the Contact Center Trainer (internal or external) who contributes significantly to the overall success of a specific Contact Center by delivering exceptional training programs. You will be asked about your training experience, how you set up and deliver programs and how you measure training performance. The programs can cover any topic relevant to the centers needs

Who Should Enter:
A Contact Center trainer with experience at either online, classroom or hybrid training. You will have 18 months experience in training. The nominee who is entered for this award should also be the person completing the entry form

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Analyst

Overview:
Analysts interpret data in the contact center/help desk/customer service center and suggest remedies when needed. They often also forecast based on their findings and their role is crucial. We are looking for the best to stand out and be recognized!

Who Should Enter:
An individual who is responsible for Analysing data for the center.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Contact Center Operational Manager

Overview:
Award given to the Contact Center Manager/help desk / Operations Manager who overseas and leads part, or all of, the day to day operations of the center (whether its inhouse or outsourced).

Who Should Enter:
A Contact Center Manager/ Help Desk / Operations Manager who has been in this role for a minimum of 12 months. The nominee who is entered for this award should also be the person completing the entry form

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Contact Center Executive / Director

Overview:
Award given to the Executive/Director level contact who manages and directs the entire center including staff,
systems and practices.

Who Should Enter:
An Executive/Director responsible for a center of any size. It can also be an outsourced, inhouse or government center or help desk. The nominee who is entered for this award should also be the person completing the entry form and typically have 2 years or more in this role

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Contact Center Support Professional - HR

Overview:
Award given to the contact center / help desk / customer service support professional who provides outstanding Human Resources support to existing and potential staff at the contact center. You will be asked to explain what services you provide to the contact center from a human resources perspective, how you overcome challenges and how you measure your success.

Who Should Enter:
A Contact Center support professional HR who may work within the center or organization as a whole but who has responsibility for HR functions within the center and has a minimum of 12 months in this role. The nominee who is entered for this award should also be the person completing the entry form

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Contact Center Support Professional - IT

Overview:
This award is given to the IT professional who provides outstanding support to the contact center. You will be
asked to explain what services you provide to the contact center from an IT perspective, how you overcome challenges and how you measure your success.

Who Should Enter:
A Contact Center support professional in the IT area of the operation. The nominee who is entered for this award should also be the person completing the entry form. Ideally you will have 12 months experience in this role

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Client Services Manager (Outsourced Services)

Overview
Managing campaigns for clients can be challenging but extremely rewarding. This award is open to those who work in an outsourced environment managing one or more campaigns and clients. Note some companies provide outsourced services to other parts of their group - this would still qualify

Who Should Enter:
A client services manager (outsourced services) - The nominee who is entered for this award should also be the person completing the entry form

Process:

Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Customer Service Manager

Overview
Award presented to the individual responsible for customer service within their organization who can demonstrate leadership and success in delivering best in class service. The award is broken down into contact center/help desk as well as branch/retail network allowing
companies with contact centers and retail channels to compete.

Who Should Enter:
A customer service manager with a minimum of 2 years experience in this role. The nominee who is entered for this award should also be the person completing the entry form

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Customer Service Awards (broken down by inhouse and outsourced)

Best In Customer Service

Overview:
Award given to the Contact Center that can clearly demonstrate total dedication towards customer service. You will be asked to explain the role of the contact center, performance metrics including employee motivation and customer satisfaction scores as well as plans for your center. Note - we present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers and further split by size as follows: small under 50 seats, medium 51-249 seats, large 250-99 seats and mega 1,000+ seats

Who Should Enter:
A local, national or international Contact Center

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Customer Loyalty Program

Overview:
This award is presented to the company that has developed and managed a highly successful customer loyalty program that resulted in increased customer satisfaction and loyalty to the company over a sustained period of time

Who Should Enter:
A local, national or international Contact Center (any size)

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Technology Awards (broken down by inhouse and outsourced)

Best Technology Innovation Award Vendor - Live Agent Support Solution

Description:
This ‘vendor only’ award is given to the company who can demonstrate a technology solution that supports and enhances agents/reps performance by providing assistance before, during and/or after customer contact. The solution should be no more than 24 months old and be implemented in at least 5 centers.

Who Should Enter:
A local, national or international vendor organisation. All types of live agent solutions can be entered such as KM, WFM tools, AI, Dialing tech etc

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Technology Innovation - Internal Solution

Description:
This award is given to the Contact Center / Help Desk / Customer Service Center that has developed their own internal technology solution to enhance sales/service and/or productivity. It is not for companies who simply deploy a vendor solution but for those who could not find a cost effective solution to suit their needs and developed their own solution. You will be asked to share information about the innovation including why it was needed and how it benefits the center. Note - we present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers and further split by size as follows: small under 50 seats, medium 51-249 seats, large 250-99 seats and mega 1,000+ seats

Who Should Enter:
A local, national or international Contact Center / Help Desk / Customer Service Center.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best use of Self-service Technology

Description:
This award is open to any center that has successfully implemented self service solutions within the past 24 months with proven ROI and can demonstrate increased customer satisfaction overall as a result. It can be an internal solution or purchased and customized with the support of a vendor. Note vendors can also nominate their clients for this award

Who Should Enter:
A local, national or international Center

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Technology Innovation Award Vendor - Self-service Solution

Overview:
This ‘vendor only’ award is given to the company who can demonstrate a technology solution that supports and enhances self service by the end customer and limits of reduces the need for live agent interaction.

Who Should Enter:
A local, national or international vendor organisation. All types of self service solutions can be entered such as chat bots, AI, IVR etc.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Organization Awards (broken down by inhouse and outsourced)

Best Contact Center Design Award

Description:
Award presented to the contact center / help desk / customer service center with the overall best design and features to enhance employee satisfaction. It is aimed at centralised centers

Who Should Enter:
A local, national or international Center that has created an environment within the last 24 months.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Green Contact Center

Description:
Award presented to the contact center who can demonstrate success in a rolling out a ‘green’ strategy to reduce the environmental impact of their center. This could include techniques to reduce emissions, energy consumption, waste etc.

Who Should Enter:
A local, national or international Center.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Community Spirit

Description:
Given to the Contact Center that demonstrates a commitment to the community (often local) by getting involved and supporting charity or support programs that help individuals in the community who may need help and support. You will be asked to explain the role of the contact center/company, the activities you undertake to benefit the community and the results (i.e. funds raised, items donated etc).

Who Should Enter:
A local, national or international Contact Center.

 

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best use of Social Media in the Contact Center

Description:
This Award is open to any center / company that has a social media strategy as part of its overall sales or service and that strategy has led to increased sales and/or enhanced customer satisfaction. Note - we present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers and further split by size as follows: small under 50 seats, medium 51-249 seats, large 250-99 seats and mega 1,000+ seats

Who Should Enter:
A local, national or international Contact Center

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Home / Remote Agent Program

Description:
This awards is presented to the company who has developed a successful home/remote agent program either before the pandemic or as a result of it. Entrants will be asked to provide details including how the program works and the effects on staff engagement and customer experience.

Who Should Enter:
A local, national or international Contact Center.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Employee Engagement

Overview:
This award is based on data information provided by the entrant and employee engagement scores verified by ContactCenterWorld using TopPlace2Work.com (TP2W) employee survey tool created and managed by our association.  Entrants will select a location and enter how many staff they have. If you have multiple locations you can combine them as 1 (one) center so long as they are all in the same country and pay just one entry fee based on the total count of all staff employed across all sites. As an example an entrant with say 4 centers totaling 6,000 staff only needs 259 across all 4 sites to be surveyed using TP2W

The TP2W survey process takes literally minutes to set up and staff can be sent links to complete a confidential online survey. Results are extremely valuable to the company and the highest verified scores count towards the award! 

There is a small fee to use TP2W in addition to the award entry fee of $395 USD . The TP2W fee is based on how many total contact center staff you employ and this also allows you to use the survey all year long) – see this page for details https://www.contactcenterworld.com/topplace2work/program.aspx

Note - we present awards in 3 categories: Inhouse centers, outsourced centers and government/not for profit centers and further split by size as follows: small under 50 seats, medium 51-249 seats, large 250-99 seats and mega 1,000+ seats in total across sites surveyed

Who Should Enter:
A local, national or international Contact Center. Multiple sites across one country can combine staff counts and apply for the award as one company.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Strategic Awards (broken down by inhouse and outsourced)

Best Recruitment Campaign

Description:
Award given to the most successful and innovative internal (or external via an agency) recruitment campaign. You will be asked to explain the recruitment project, why and how it was set-up and run. You will also be asked to share results.
Recruitment companies can also enter this category when hiring for a contact center

Who Should Enter:
A local, national or international Contact Center or consultancies/agencies working on behalf of the center

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Improvement Award - External Consulting / Training Service

Description:
Award presented to an external consultancy and/or or training company who demonstrates the best business improvement strategy and results for a contact center customer. It can also be used by contact centers who have developed an improvement strategy for their own center

Who Should Enter:
A local, national or international company or center

 

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Sales Campaign - Inbound or Outbound

Description:
Award presented to the company who can demonstrate they have developed a high value sales campaign with solid results. This can be inbound or outbound and its open to all types of centers including agencies working on behalf of clients.


Who Should Enter:
A local, national or international Contact Center.

 

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Direct Response Campaign

Description:
Given to the overall Best direct response campaign managed by a contact center. You will be asked to explain the campaign and results. All types of direct marketing activities are eligible from DRTV to direct mail, email marketing etc

Who Should Enter:
A local, national or international Contact Center including inhouse, outsourced and government/not for profit centers.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Incentive Scheme

Description:
Given to the overall Best Incentive scheme used within the contact center. You will be asked to explain the incentive scheme, why it was needed, how it worked, how staff and the benefited and the results.

Who Should Enter:
A local, national or international Contact Center.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Outsourcing Partnership

Description:
This award is given to the client and outsourcer partnership where there is a highly successful and professional business relationship with proven results. You will be asked about the relationship history, how you work together and challenges you have overcome. The client and outsourcing partner can be located anywhere in the world.

Who Should Enter:
A local, national or international client or outsourcer. Note both parties need to be involved in the process and both must be comfortable being announced as finalists if you reach that status after initial judging. The relationship must be in existence for at least 12 months

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Employee Wellness Program

Description:
This award is presented to the organization that can successfully demonstrate an all encompassing employee wellness program that covers physical and mental well-being and is considered to be best in class.

Who Should Enter:
A local, national or international organisation of any type including contact centers

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Crisis Management Campaign

Description:
This award is presented to the organization that has experienced a crisis, whether man made or natural, and has managed the crisis extremely well with minimal impact on CX. It can include a pandemic, manufacturing or supply challenges, fire/flood, natural disasters, financial collapses/economic crisis etc. Judges will be looking for clearly executed plans and lessons that can be shared.

Who Should Enter:
A local, national or international organization.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Outbound Campaign

Description:
Given to the Contact Center that can demonstrate creativity, results, and Contact Center integration using outbound communication tools (i.e. telephone, direct mail, e-mail, text messages) with great success.

Who Should Enter:
A local, national or international Contact Center

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Team Awards

Best Client / Account Management Team

 

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Customer Service Team

Overview:
Analysts interpret data in the contact center/help desk/customer service center and suggest remedies when needed. They often also forecast based on their findings and their role is crucial. We are looking for the best to stand out and be recognized!

Who Should Enter:
An individual who is responsible for Analysing data for the center.

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best VIP Service Team

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Quality Team

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Sales Team

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best IT Team

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Social Media Team

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title


Best Retention Team

Process:
Entrants complete an online form and judges do not know who they are, their company name or where they are located.

Stage 1 - judging is completed online by experts including past winners (where relevant)

Stage 2 - finalists announced after the stage 1 judging and are asked to prepare a presentation and present what they do and how. They do this at our awards regional conference (online if we cannot meet due to any pandemic)

At the awards conference all entrants get to see how other entrants perform in the same category. They are judged by the audience and then, at the awards ceremony, we announce the regional winners.

Regional winners then get to compete in the world finals for the title ‘Best In The World’ title




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