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WANT TO BECOME CERTIFIED AS WORLD CLASS?
Welcome to the NEXT GENERATION of certification for the contact center and CX industry!
Note: This Certification is ONLY available from ContactCenterWorld.com - the Global Association for Contact Center & Customer Engagement Best Practices!
WHY GET CERTIFIED?
Certification is one of the best ways to demonstrate your success and ability to be consistent. It is a way to demonstrate to staff, customers, shareholders, and importantly potential customers you are indeed world class. It's a way to add value to your brand and engage and motive your staff.
THE BENEFITS OF CERTIFICATION FROM THE GLOBAL ASSOCIATION FOR OUR INDUSTRY!
Companies and individuals all around the World deserve the opportunity to be recognised as World Class but until now there is no place where this can be done. Sure some consultancy companies can certify your center, or train your people and say they are certified, but we are the only Global Association that can truly recognise your abilities and vouch for them as well as your ability to be consistent! Some certifications come after a test or showing stats, with ContactCenterWorld.com you have to demonstrate to the industry your abilities and then show you can be consistent over several years! Our certification is not a 'one off' win for companies and individuals but a way to demonstrate your abilities can stand the test of time!
WHAT CAN WE GET CERTIFIED IN?
We carefully selected a number of certification categories for individuals and companies. Here is the list available now
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HOW TO GET CERTIFIED
There are several steps to getting certified. Firstly you must compete in our awards at the global level and win at least a Bronze (#3 in the World) rating or higher in the categories we offer certification. Then you have to be able to repeat this level of achievement 2 more times (in a 4 year time frame - i.e. 3 out of 4 years). Winning at the global level is not easy and to win several times with at least a Bronze shows ability and consistency. You can then receive the CERTIFIED WORLD CLASS accreditation!
Example - company A competes for Best Contact Center
Year 1 Wins Bronze in the Global competition
Year 2 Wins Silver in the Global competition
Year 3 Takes a year out or fails to qualify in the Global finals
Year 4 Wins Gold in the Global competition
RESULT: Company is CERTIFIED as a WORLD CLASS CONTACT CENTER
Example - Individual competes for Best Leader
Year 1 Wins Bronze in the Global competition
Year 2 Takes a year out or fails to qualify in the Global finals
Year 3 Wins Silver in the Global competition
Year 4 Wins Silver in the Global competition
RESULT: Individual is CERTIFIED as a WORLD CLASS CONTACT CENTER LEADER
* Vendors, to be certified WORLD CLASS for Technology Innovation, the same technology cannot be submitted for an innovation award more than once - your technology innovation should be different every year
QUESTIONS?
Do we qualify as a regional winner for Certification?
No, only awards won at the Global level qualify for World Class Certification
If we win a Runner up award at the Global level does that count towards Certification?
No. You must win at least a Bronze, a Silver or Gold to qualify
I won as a leader 2 times in a row in the past, do I qualify?
The scheme goes back to 2021 so global wins in 2021 2022 and 2023 count.
Is there a cost for this certification?
So long as you are competing in our awards this certification is complimentary if you qualify!
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LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT