The DREAM Team Award is presented to those companies who, in the opinion of the ContactCenterWorld.com International Team consider are champions for their people. These companies clearly invest in training, education and career plans to help staff move throughout the company.

The name of the word is based on the acronym DREAM, which stands for

• Develop
• Reward
• Energize
• Appreciate
• Motivate

...the key attributes that determine how Champions engage with their teams!

In announcing the DREAM Team Awards, Raj Wadhwani, President of ContactCenterWorld.com said “The contact center world revolves around people. There are companies who talk about looking after their people, and there are those who actually do it! We look closely at which companies are true champions out there and invest in taking their staff into international programs to help them develop. Each of the companies below has done that. They are all DREAM Team Award winners and we congratulate them all on their recognition by us, the world’s largest contact center association”


Current & Past Winners include:

• IBEX Global (Philippines)
• Bank Central Asia (Indonesia)
• Mass Mutual (USA)
• Randstad (Portugal)
• Telkom Indonesia (Indonesia)
• Multichoice (South Africa)
• Lattelecom (Latvia)
• BNI (Indonesia)
• Concentrix (UK)
• Ooredoo (Kuwait)
• Directorate General of Taxes (Indonesia)
• Teleperformance Russia (Russia)
• Bank Mandiri (Indonesia)
• Aegis (South Africa)
• Hong Kong Telecommunications (Hong Kong)
• Concentrix (Australia)
• Telekomunikas (Indonesia)
• Telkomsel (Indonesia)
• Sumitomo Mitsui Banking Corporation (Japan)

The DREAM Team Awards are presented to companies who actively participate with 2 or more  members competing for individual awards in the ContactCenterWorld.com annual Top Ranking Performers Awards (find out more here)