EMEA Region |
| | Hasan Adigüzel CEO Pusula Call Center At Pusula Call Center, our customers' requests for operational excellence, sustainable services and offering appropriate solutions in accordance with customer price are met with are experience since 2009. We offer business models and professional solutions beyond the expected service. | SUBMIT VOTE
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| | Seda Agaçayak Organizational Development Manager AssisTT A.S. Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Adil Akbas Director Halkbank Halkbank is one of the biggest banks in Turkey. As one of the strongest and most reliable institutions in the banking sector, Halkbank serves its customers through its branches, offices, private transaction offices, and foreign representative offices around the world. Halkbank offers comprehensive f... (show more) | SUBMIT VOTE
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| | Harun Akca Project Manager Millî Egitim Bakanligi The Ministry of National Education Communication Center "444 0 632" (444 0 MEB) information line (managed by Pusula) provides teacher-oriented services. On issues such as relocation procedures, salaries, additional course fees, professional studies, education and training allowance, personnel proced... (show more) | SUBMIT VOTE
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| | Tutku Akgul Operations Manager Stellantis Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we op... (show more) | SUBMIT VOTE
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| | Ecem Altinoz Customer Journey Expert ING TURKEY The Customer Relations Center, ING Bank's telephone banking unit, offers customers an extensive menu of options and operations 24 hours a day 7 days a week on +9 0850 222 0 600 | SUBMIT VOTE
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| | Murat Aras Senior Management Consultant MANNAGENN MANNAGENN is giving assistance to its corporate clients to solve managerial problems of professional business with engineering practices since 2006. We are reinterpreting management - a social science - with analytic methods with our engineering formation and social competencies. We call our profess... (show more) | SUBMIT VOTE
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| | Talin Avakyan Torun Manager AssisTT Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Bulent Devrim Avlar Alternative Sales Channels and Contact Center Manager Türk Ekonomi Bankasi Türk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927.
With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investm... (show more) | SUBMIT VOTE
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| | Mehmet Erkan Aydin Human Resources Director AssisTT Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Gökhan Ayseli Business Development Director Assistt Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Birkan Babakol Founder Client Company Client Company is a consulting firm that provides operational consulting and implementation services regarding Customer Experience, Net Promoter System® and Customer Care & Contact Center Improvement projects.
We help our clients profitably manage and improve their customer experience, develop ne... (show more) | SUBMIT VOTE
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| | Serkan Basöz General Manager EkoCCS Founded in 2010, Eko Contact Center aims to be a fresh, dynamic and accurate business partner for its customers thanks to its contemporary operation, technical infrastructure, sector-specific software called Oktopus CRM ™ and its dominance in business processes.
Oktopus CRM ™, a web-based softwa... (show more) | SUBMIT VOTE
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| | Burak Bedir Kidemli Takim Lideri PUSULA CALL CENTER At Pusula Call Center, our customers' requests for operational excellence, sustainable services and offering appropriate solutions in accordance with customer price are met with are experience since 2009. We offer business models and professional solutions beyond the expected service. | SUBMIT VOTE
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| | Gizem Benlier Team Manager Teleperformance Turkey Global provider in business service outsourcing Teleperformance, provides easier, faster, simpler, safer, better and more cost-effective customer interactions management in 80 countries with 300.000 employees, in 256 different languages and dialects with its experience over 40 years across the world... (show more) | SUBMIT VOTE
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| | Rahmi Bilen Operations Director Comdata Turkey Comdata is a leading innovative global service provider in Customer Interaction and Process Management. We offer a full range of services, from outsourcing customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, processes, and technology. Co... (show more) | SUBMIT VOTE
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| | Ümit Bolat General Coordinator (Head of Group) Pusula Call Center At Pusula Call Center, our customers' requests for operational excellence, sustainable services and offering appropriate solutions in accordance with customer price are met with are experience since 2009. We offer business models and professional solutions beyond the expected service. | SUBMIT VOTE
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| | Seher Camci Digital Product Lead Vodafone Turkey Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 23,000,000 subscribers. As England's first GSM carrier... (show more) | SUBMIT VOTE
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| | Nuray Cavusoglu Guest Relations Manager Pegasus Airlines Pegasus is an airline in Turkey, which provides transportation opportunities on point-to-point basis in short and medium range flight lines and aims to set up a wide flight network with high flight frequency for guests.
Pegasus Hava Tasimaciligi A.S, which was founded as a joint venture company o... (show more) | SUBMIT VOTE
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| | Haluk Cavusoglu CEO Cloudyflex Cloudyflex was founded by a team with over 20 years experience in Digital Marketing and After Sales Service processes.
Cloudyflex's mission is to provide business customers with full support of cloud technology and philosophy and offer companies the highest value and efficiency at the most afford... (show more) | SUBMIT VOTE
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| | Zeynep Duygu Çetin Customer Experience Manager Borusan Otomotiv Borusan Otomotiv, founded with the partnership between Borusan Holding and Giwa Holding operating in Germany has been the Turkey distributor of BMW. With the addition of BMW Motorrad in 1985, Land Rover in 1998, MINI in 2001 and Jaguar in 2014; the range of Borusan Otomotiv has expanded. | SUBMIT VOTE
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| | Kadriye Çimen Bozaci Müdür Halkbank Halkbank is one of the biggest banks in Turkey. As one of the strongest and most reliable institutions in the banking sector, Halkbank serves its customers through its branches, offices, private transaction offices, and foreign representative offices around the world. Halkbank offers comprehensive f... (show more) | SUBMIT VOTE
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| | Bora Citiloglu Senior Manger BNP PARIBAS TEB Türk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927.
With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investm... (show more) | SUBMIT VOTE
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| | Sema Demir Yaylaci IT Governance R&D Manager Assistt Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Om Demirdögen Corporta Communication Specialist Comdata Turkey Comdata is a leading innovative global service provider in Customer Interaction and Process Management. We offer a full range of services, from outsourcing customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, processes, and technology. Co... (show more) | SUBMIT VOTE
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| | Hamiyet Ege Corporate Communications Manager AssisTT Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Gokhun Emecen Head of Customer Management Manager Assistt Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Naile Engin Event Staff ContactCenterWorld.com # ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld... (show more) | SUBMIT VOTE
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| | Esra Eren Group Manager Aegon Turkey Aegon N.V. is a multinational life insurance, pensions and asset management company headquartered in The Hague, Netherlands. At the end of 2012, Aegon companies employed approximately 24,000 people worldwide, serving millions of customers. | SUBMIT VOTE
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| | Mustafa Ersan Customer Services Operational System Exellence Executive Vodafone Turkey Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 23,000,000 subscribers. As England's first GSM carrier... (show more) | SUBMIT VOTE
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| | Okan Firat Tt Op. Dev. Manager ASSISTT Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Meriç Gülgün Operations Manager Webhelp Turkey Webhelp is a Paris-based international customer relationship management group.
Webhelp engineers customer experiences on behalf brands, and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating mo... (show more) | SUBMIT VOTE
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| | Murat Günay Customer Experience Director papara.com We are a financial technology company that offers a new financial application experience. Keeping the user in mind against the traditional financial solutions, we strive to build the next generation financial super app. Our amazing community always suggest features and gives us constant feedback. We... (show more) | SUBMIT VOTE
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| | Cenk Gündüz Founder CTCOMM Our main aim is to provide professional services to the Call Center and Contact Center world to help them to engage with their customer by using more channels for the best Customer Experience.
Also we are selling products such as Headsets, Gateways, SBCs etc. for call centers and the companies wh... (show more) | SUBMIT VOTE
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| | Burcin Gunes Senior Learning and Development Manager AssisTT Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Burçin Günes
TEB Türk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927.
With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investm... (show more) | SUBMIT VOTE
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| | Yilmaz Güney Press and Public Relations Advisor Ministry of Education Turkey The Ministry of National Education Communication Center "444 0 632" (444 0 MEB) information line (managed by Pusula) provides teacher-oriented services. On issues such as relocation procedures, salaries, additional course fees, professional studies, education and training allowance, personnel proced... (show more) | SUBMIT VOTE
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| | Nilgun Haciköylü Quality Manager Turk Economy Bank Türk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927.
With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investm... (show more) | SUBMIT VOTE
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| | Dilek Heyecan Assistant General Manager of Finance Comdata Turkey Comdata is a leading innovative global service provider in Customer Interaction and Process Management. We offer a full range of services, from outsourcing customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, processes, and technology. Co... (show more) | SUBMIT VOTE
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| | Mark Kandiyoti Global Senior Sales Manager Webhelp Turkey Webhelp is a Paris-based international customer relationship management group.
Webhelp engineers customer experiences on behalf brands, and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating mo... (show more) | SUBMIT VOTE
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| | Metin Kara Operations Supervisors Teleperformance Turkey Global provider in business service outsourcing Teleperformance, provides easier, faster, simpler, safer, better and more cost-effective customer interactions management in 80 countries with 300.000 employees, in 256 different languages and dialects with its experience over 40 years across the world... (show more) | SUBMIT VOTE
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| | Çagin Karabulut Contact Center Senior Specialist Mediamarkt At a glance More than 800 stores with sales floors measuring up to 8,000 square meters in 13 countries around the globe are what makes MediaMarkt Europes consumer electronics retailer. For 40 years, MediaMarkt has been synonymous with customer orientation and a comprehensive range of customer and a... (show more) | SUBMIT VOTE
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| | Emir Karagüler Customer Service Operation& Sales Strategy Manager Vodafone Turkey Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 23,000,000 subscribers. As England's first GSM carrier... (show more) | SUBMIT VOTE
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| | Lal Kartal Digital Product Lead Vodafone Turkey Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 23,000,000 subscribers. As England's first GSM carrier... (show more) | SUBMIT VOTE
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| | Cansu Kizir Product Owner - TOBi Chatbot Vodafone TR Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 23,000,000 subscribers. As England's first GSM carrier... (show more) | SUBMIT VOTE
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| | Mustafa Cagri Koç Head of CX & Care Center Mediamarkt At a glance More than 800 stores with sales floors measuring up to 8,000 square meters in 13 countries around the globe are what makes MediaMarkt Europes consumer electronics retailer. For 40 years, MediaMarkt has been synonymous with customer orientation and a comprehensive range of customer and a... (show more) | SUBMIT VOTE
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| | Meriç Kocabey Strategic Initiatives and Corporate Communication Director Mayen Majorel is a CX BPO Powerhouse with combined annual revenues of over €1.5bn with more than 60,000 professionals across 30 countries. Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected brands, by combining the best of people, data and tech... (show more) | SUBMIT VOTE
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| | Altug Merhap Senior Vice President Denizbank DenizBank was founded in 1938 as a state-owned bank in order to provide funding for the developing Turkish maritime sector. Acquired by Zorlu Holding from the Privatization Administration as a banking license in early 1997, DenizBank was further acquired in October 2006 by Dexia, a financial group i... (show more) | SUBMIT VOTE
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| | Gökçe Ok General Manager Yimer YIMER 157 (managed by Pusula) started as an emergency line to help victims of trafficking in May 2005. It has started serving under the name of Foreigners Communication Center (YIMER 157) since August 2015 with the takeover of the General Directorate of Migration Management and the expansion of the... (show more) | SUBMIT VOTE
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| | Belkis Özaslan Operations Group Manager Aegon Turkey Aegon N.V. is a multinational life insurance, pensions and asset management company headquartered in The Hague, Netherlands. At the end of 2012, Aegon companies employed approximately 24,000 people worldwide, serving millions of customers. | SUBMIT VOTE
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| | Toygun Özdemir Creative Director/Editor ContactCenterWorld.com # ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld... (show more) | SUBMIT VOTE
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| | Senem Öztaysi Corporate Communication Manager Comdata Turkey Comdata is a leading innovative global service provider in Customer Interaction and Process Management. We offer a full range of services, from outsourcing customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, processes, and technology. Co... (show more) | SUBMIT VOTE
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| | Ali Sükrü Sahbaz Planning,Reporting and Capacity Assistant Manager Türk Ekonomi Bankasi (TEB) Türk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927.
With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investm... (show more) | SUBMIT VOTE
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| | Yasemin Sanli Director Webhelp Turkey Webhelp is a Paris-based international customer relationship management group.
Webhelp engineers customer experiences on behalf brands, and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating mo... (show more) | SUBMIT VOTE
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| | Mehmet Sarpyar Operation Manager Assistt Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Ilknur Sen Cust. Ops. System Excellence Executive Vodafone Turkey Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 23,000,000 subscribers. As England's first GSM carrier... (show more) | SUBMIT VOTE
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| | Kadir Seyhan Supervisor Pusula Call Center At Pusula Call Center, our customers' requests for operational excellence, sustainable services and offering appropriate solutions in accordance with customer price are met with are experience since 2009. We offer business models and professional solutions beyond the expected service. | SUBMIT VOTE
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| | Sirin Solakel Operation Manager Assistt Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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| | Cenk Soyak Founder & CEO Call Center Studio Call Center Studio is a powerful multi-channel, scalable AI-powered software which is designed to enrich the experience for both your agents and your customers. | SUBMIT VOTE
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| | Mehtap Soyutürk OLKUN EVP Sales and Contact Center BNP PARIBAS TEB Türk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927.
With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investm... (show more) | SUBMIT VOTE
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| | Isik Tazeler Chief Growth Officer Trenkwalder Türkiye We are a subsidiary of the Droege Group, which was founded in Germany in 1985 and carries out consultancy and direct investment activities, all with equity capital, in 14 countries internationally. Our group is among the top 100 companies in Forbes Global and the top 10 companies in Forbes Germany.... (show more) | SUBMIT VOTE
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| | Cem Toksöz CRM & Digital Transformation Manager Stellantis Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we op... (show more) | SUBMIT VOTE
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| | Mustafa Cem Toprak Operations and Customer Relations Director PUSULA CALL CENTER At Pusula Call Center, our customers' requests for operational excellence, sustainable services and offering appropriate solutions in accordance with customer price are met with are experience since 2009. We offer business models and professional solutions beyond the expected service. | SUBMIT VOTE
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| | Esra Turhan SVP DENIZBANK A.S. DenizBank was founded in 1938 as a state-owned bank in order to provide funding for the developing Turkish maritime sector. Acquired by Zorlu Holding from the Privatization Administration as a banking license in early 1997, DenizBank was further acquired in October 2006 by Dexia, a financial group i... (show more) | SUBMIT VOTE
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| | Murat Turhan Customer Operations Solutions Executive Vodafone Turkey Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 23,000,000 subscribers. As England's first GSM carrier... (show more) | SUBMIT VOTE
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| | Seda Unalan Salamci Social Media Marketing Leader Pegasus Airlines Pegasus is an airline in Turkey, which provides transportation opportunities on point-to-point basis in short and medium range flight lines and aims to set up a wide flight network with high flight frequency for guests.
Pegasus Hava Tasimaciligi A.S, which was founded as a joint venture company o... (show more) | SUBMIT VOTE
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| | Adem Uyanik Director Webhelp Turkey Webhelp is a Paris-based international customer relationship management group.
Webhelp engineers customer experiences on behalf brands, and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating mo... (show more) | SUBMIT VOTE
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| | Torehan Uzunsoy Operations Manager MediaMarkt At a glance More than 800 stores with sales floors measuring up to 8,000 square meters in 13 countries around the globe are what makes MediaMarkt Europes consumer electronics retailer. For 40 years, MediaMarkt has been synonymous with customer orientation and a comprehensive range of customer and a... (show more) | SUBMIT VOTE
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| | Kubra Varisli Demand Completion and Control Manager TEB Türk Ekonomi Bankası (TEB), a financial institution in the Turkish banking sector, started its banking activities in 1927.
With its ever-expanding branch network and wide range of products and services, TEB continues its brokerage operations in a set of different financial fields such as investm... (show more) | SUBMIT VOTE
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| | Hakan Yildirim Senior Manager Webhelp Turkey - Pegasus Webhelp is a Paris-based international customer relationship management group.
Webhelp engineers customer experiences on behalf brands, and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating mo... (show more) | SUBMIT VOTE
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| | Fahri Yilmaz Manager Halkbank Halkbank is one of the biggest banks in Turkey. As one of the strongest and most reliable institutions in the banking sector, Halkbank serves its customers through its branches, offices, private transaction offices, and foreign representative offices around the world. Halkbank offers comprehensive f... (show more) | SUBMIT VOTE
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| | Nilgün Yorulmaz Sales Mamanger Assistt Established in November 2007 as a wholly-owned subsidiary of Türk Telekom, AssisTT offers multi-channel customer experience solutions for sales & marketing, face-to-face services, social media management, and revenue management. As of the end of 1Q22, AssisTT has close to 15,000 employees across Tur... (show more) | SUBMIT VOTE
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