EMEA Region |
| |  | Jasmina Ajoodha
Customer Experience Manager
Lawyered Up
Lawyered Up is a turn key legal digital platform that solves a problem of
immediate access to important legal documents as well as legal professionals, all platform documents are editable within any browser as well as on our mobile app allowing for quick and easy generation of
legal documents. As...
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| | | Mark Angus
CEO
Knowledge Executive
We publish an annual intelligence report on the African BPS&O and Contact Centre industry, and host an annual global event for industry leaders. | SUBMIT VOTE
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| |  | Thabiso Aphane
Customer Service Development Manager
DHL Express South Africa
DHL is a global brand in the logistics industry. Our DHL divisions offer a portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain managemen...
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| |  | Athena Arendse
Social Media Consultant
Builders Merchants
Welcome to the home of DIY, home improvement and building materials! Builders is your destination for any solution you need to create the world you want; you can browse, shop, find a store, learn about DIY projects.
We promise that whatever you want or need to live better, we provide a solution to...
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| |  | Rodwell Botha
Quality Auditor
Merchants SA (South Africa)
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.
We have been creating and...
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| |  | Mari Bradbury
Senior Manager, Customer Care
Multichoice SA
MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995. | SUBMIT VOTE
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| |  | Sonelle Buys
Director
Athrú Solutions Pty Ltd
Athrú Solutions (Pty) Ltd is an Assurance consultancy firm that focuses on regulatory compliance auditing, risk management and monitoring and business excellence design that will demonstrate your company’s commitment to putting your customers first and doing so by abiding to the necessary industry r...
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| |  | Clinton Cohen
Chief Executive Officer
iContactBPO
iContact is a customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.
We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach...
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| | | Greg Crowsen
Project Manager
Forte Advisory Services
Forte Advisory Services offer a complete suite of solutions aimed to improve business competitiveness through the optimisation of their Backoffice Functions and their most valuable assets - People. This includes: Independent Consulting Services (specialising in Shared Services Functions such as HR,...
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| |  | Johnaton Dorasamy
Head of Direct Sales
Tracker
Our purpose is to care for and protect people and their things.
That’s exactly what we’ve done every day, from day one.
Since 1996, we’ve used data to understand people and their needs, in order to develop technology and services that help them look after their families, homes, cars and business...
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| |  | Trisha Govender
Customer Care & Key Accounts Manager
DHL Express South Africa
DHL is a global brand in the logistics industry. Our DHL divisions offer a portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain managemen...
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| | | Mohammed Ismail
CEO
ELS Customer Experience
A South African based outsourced contact centre Specialising in Sales, Retentions and Customer Experience.
Over a decade of service excellence, and counting.
We at ELS are proud to have transformed customer service management, sales and retentions through our approach, quality assurance, and c...
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| |  | Nazar Janson
Team Leader
Merchants SA
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.
We have been creating and...
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| |  | Anita Jordaan
Head of Support
Absa
Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’...
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| |  | Mbasa Kewu
Team Manager
absa
Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’...
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| |  | Muhammed Langry
Head of Outbound
iSON XPERIENCES
iSON Xperiences is a truly global Business Process Outsourcing (BPO), Business Process Management (BPM), and Digital Customer Xperience (CX), service delivery firm. We provide end-to-end Customer Life Cycle management and advanced data-driven digital solutions, servicing over 500 million customers f...
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| |  | Tau Makoni
Team Leader
Merchants SA
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.
We have been creating and...
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| |  | Neo Marinyele
Senior Call Centre Manager
Multichoice South Africa
MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995. | SUBMIT VOTE
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| |  | Pumza Menzi
Quality Analyst
Merchants SA
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.
We have been creating and...
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| |  | Michelle Meteve
Head of Sales
Absa
Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’...
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| |  | Hlabirwa Mohlala
Customer Service Manager
Merchants SA (South Africa)
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.
We have been creating and...
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| |  | Shadon Moodley
Executive Contact Centre (Shareholder Services)
JSE Investor Services
The JSE was established by Benjamin Wollan on 8 November 1887. His goal was to provide a platform for gold mining companies to raise capital to make the most of South Africa’s first gold rush.
The JSE has transitioned from a member-operated organisation to a privately-owned and listed entity. Today...
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| |  | Fikile Ndebele
Quality Analyst Team Leader
Merchants SA (South Africa)
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.
We have been creating and...
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| |  | Emmanuel Omoike
Team leader
QPhoto Pty
Qphoto is a company in South Africa that offers various photo printing services, such as photo prints, photo books, canvas printing, gift printing, and more. The Company has been in the industry for over 30 years and has won several awards for its quality and innovation.
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| |  | Bharat Parshotam
Head Direct Delivery Call Center
Absa
Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’...
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| |  | Wilna Peckham
HR Manager
Merchants SA (South Africa)
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.
We have been creating and...
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| |  | Deeren Pillay
Head - Virtual Channels
Absa
Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’...
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| |  | Terence Pirthi
Senior Operations Manager
CCI South Africa
CCI South Africa is a part of CCI Global - an international, African based business process outsourcing organization whose focus on growth, quality service delivery and commitment to establishing long term partnerships has enabled it to become a top tier BPO operator in Africa. With an international...
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| |  | Chester D. Prince
Head of Operations and L&D
DSG
DSG offers integrated 24/7/365 On-Demand Customer Experience Services that delivers measurable results for an Always-On World.
DSG’s unique approach across the management of people, process and technology ensures that Customer Experience solutions delivered are effective and consistent across all c...
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| |  | Feziwe Qupa
QC
Merchants SA (South Africa)
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.
We have been creating and...
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| |  | James Ramsaroop
Head Of Operations
CCI South Africa
CCI South Africa is a part of CCI Global - an international, African based business process outsourcing organization whose focus on growth, quality service delivery and commitment to establishing long term partnerships has enabled it to become a top tier BPO operator in Africa. With an international...
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| |  | Candice Roberts
Founder and CEO
CallForce Outsourcing Solutions
DELIVERING CUSTOMISED CONTACT CENTRE SOLUTIONS FROM SOUTH AFRICA TO THE GLOBAL MARKET
CallForce delivers customised contact centre solutions from South Africa to the local and global market. Our customer-centric approach combined with the expertise for process optimisation, technology support an...
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| |  | Marlon Samson
Executive Head: Customer Care
Multichoice South Africa
MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business, which has been in operation since 1995. | SUBMIT VOTE
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| |  | Tina Sefotlhelo
Director
Sage South Africa
Sage is an FTSE 100 company in the North East. Even though we've become a global company, we're still rooted in the North East, with our head quarters in Newcastle where around 1,500 of our people work.
6.2 million companies around the world use Sage products and services across 100 countries.
...
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| |  | Raju Shokeen
Head - iView (Global Command Center)
iSON XPERIENCES
iSON Xperiences is a truly global Business Process Outsourcing (BPO), Business Process Management (BPM), and Digital Customer Xperience (CX), service delivery firm. We provide end-to-end Customer Life Cycle management and advanced data-driven digital solutions, servicing over 500 million customers f...
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| |  | Mlibazisi Sibanda
Manager: Quality Assurance
iContactBPO
iContact is a customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we serve.
We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach...
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| |  | Chris Swanepoel
Restaurant Support Director
Nando's
Nando’s started way back in 1987, when the first restaurant opened in Johannesburg, South Africa. They have come a long way since then, but have never forgotten their humble beginnings. Nando's is a quick service and casual dining institution originating in South Africa, with restaurants all over th...
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| |  | Kebone Thukhutha
Inbound call agent
Merchants SA
Merchants is a customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions. We believe that people matter, so we focus on using the right technology to create the right experience for people.
We have been creating and...
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| | | Barend Van Der Westhuizen
Head of Absa Insurance and Financial Advisers
Absa
Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’...
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| | | Yolandi Van Niekerk
Absa
Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business, wealth management, corporate and investment solutions to customers and clients across South Africa. Our ambition is to sustainably create shared value and play an integral role in our customers’ and clients’...
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| |  | Juan Volschenk
Director
Ec3
International Outsourcing - Sales & Retentions providers .Ec3 may not be the biggest, but being owner-operated for the past 10 years has meant that commitment and passion to service excellence has not waned. The story of us starting in a garage with 2 agents is true, and we have grown organically ov...
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| |  | Clint Waltman
CMO (Chief Meaning Officer)
Ec3
International Outsourcing - Sales & Retentions providers .Ec3 may not be the biggest, but being owner-operated for the past 10 years has meant that commitment and passion to service excellence has not waned. The story of us starting in a garage with 2 agents is true, and we have grown organically ov...
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