APAC Region |
| | Ian Aitchison Chief Executive Officer COPC Asia Pacific Inc Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance impro... (show more) | SUBMIT VOTE
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| | Linda Boyd Founder and CEO Kleu Australia Our purpose at Kleu is to emotionally equip frontline agents with to engage with customers without the stress. | SUBMIT VOTE
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| | Michael Bradley Director Cognigy Cognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, incre... (show more) | SUBMIT VOTE
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| | Helen Crossan Head of BT Contact Centre BT Financial Group “BT has been helping Australians prepare for the best since 1969. Today we help thousands of customers protect, manage and grow their wealth. We provide our customers with a full spectrum of wealth services, including investment, superannuation and retirement income products, investment platforms a... (show more) | SUBMIT VOTE
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| | Michael Dunbar Senior Technical Consultant Cognigy Cognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, incre... (show more) | SUBMIT VOTE
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| | Tanya Eglinton General Manager Customer Contact Bank of Queensland BOQ is one of Australia’s leading regional banks and provides a genuinely independent alternative for Australian financial services customers. Our strategy is based around operational excellence and delivering outstanding customer service. We offer products and services across retail and business... (show more) | SUBMIT VOTE
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| | Peter Fear Operations Manager APM We are more than 14,750 people in 11 countries with a global purpose - to enable better lives. Our purpose drives us. It’s why we come to work. It’s why we continue to grow. It’s how we inspire excellence and exceptional service with everyone we meet.
APM started in 1994 as a small team in Perth... (show more) | SUBMIT VOTE
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| | Luke Jamieson Solutions Consultant/Polymath Upland Software Upland Software (Nasdaq: UPLD) is a provider in cloud-based tools for digital transformation. The Upland Cloud enables organizations to engage with customers on key digital channels, optimize sales team performance, manage projects and IT costs, and automate critical document workflows. The Upland C... (show more) | SUBMIT VOTE
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| | Alex Langguth Conference AV ContactCenterWorld.com # ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld... (show more) | SUBMIT VOTE
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| | Jess Leach BDR Cognigy Cognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, incre... (show more) | SUBMIT VOTE
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| | Sean Mather Founder and Executive Chairman Omada One Omada One is redefining the Business Process Outsourcing (BPO) global staffing solutions landscape. By bridging the gap between these approaches, we have created a global recruitment/staffing outsourcing firm that sets the bar high for management, customized recruitment, and quality assurance.
W... (show more) | SUBMIT VOTE
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| | Sean McGinn Director The Agile Contact Centre Contact Centres and Operations teams are constantly under pressure to be more efficient and deliver value more effectively. The Agile Contact Centre use agile mindsets, practices and tools to help you discover better ways of working; to move quicker and easier; improve communication and collaboratio... (show more) | SUBMIT VOTE
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| | Sharon Melamed Managing Director Matchboard Founded in 2012, Matchboard is an independent matching service which uses matching algorithms to match buyers and suppliers of contact center solutions - such as outsourcing, technology, consulting, digital and data.
With more than 3000 buyers in its home market, Australia, Matchboard has now al... (show more) | SUBMIT VOTE
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| | John Mitchell Program Director Westpac Group (Australia) Westpac, is a multinational Financial services company and became the largest bank in Australia (by market capitalisation) after it took over St George, and the second-largest bank in New Zealand. | SUBMIT VOTE
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| | Ben Oxford Head of Digital Crisis Support Services Lifeline WA Lifeline WA is a 24 x 7 x 365 Suicide prevention support service. Connecting with Help seekers in need (by phone) and the digital modalities of SMS Text and Online chat. Support, connection, being listened to, heard in a safe place. The Digital Crisis Support workers (Volunteers and Staff) are highl... (show more) | SUBMIT VOTE
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| | Steve Pels Director Contact Centre Action The services provided by Contact Centre Action, and the experience we have is unique in the market today. In operation since 2003, we can provide the total solution to your contact centre consulting and recruitment needs.
We have ‘hands on’ operational experience in training, operating and managi... (show more) | SUBMIT VOTE
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| | Matt Penman General Manager Customer Service Auto & General Australian, multi-channel insurance company | SUBMIT VOTE
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| | Quintin Rowe Conference AV contactcenterworld.com # ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld... (show more) | SUBMIT VOTE
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| | Brennan Smith Conference AV ContactCenterWorld.com # ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld... (show more) | SUBMIT VOTE
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| | Frances Southward Chief Executive Officer Auscontact Association The Auscontact Association is the contact centre association in Australia. Auscontact's role is to elevate the contact centre industry to recognition amongst it's business peers as an essential and successful business model and career choice such that the customer contact industry in Australia is a... (show more) | SUBMIT VOTE
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| | Justin Tippett Chief Executive Officer Australian Customer Experience Professionals Association (ACXPA) The Australian Customer Experience Professionals Association (ACXPA) is a new industry association that connects the contact centre, customer experience, digital service and customer service professions in Australia to create better employee, customer, business and industry outcomes. | SUBMIT VOTE
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| | Rowan Walker AV Team Contact center world # ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld... (show more) | SUBMIT VOTE
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