APAC Region |
| |  | Ian Aitchison
Chief Executive Officer
COPC Asia Pacific Inc
Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance impro...
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| |  | Linda Boyd
Founder and CEO
Kleu Australia
Our purpose at Kleu is to emotionally equip frontline agents with to engage with customers without the stress. | SUBMIT VOTE
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| |  | Michael Bradley
Director
Cognigy
Cognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, incre...
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| |  | Helen Crossan
Head of BT Contact Centre
BT Financial Group
“BT has been helping Australians prepare for the best since 1969. Today we help thousands of customers protect, manage and grow their wealth.
We provide our customers with a full spectrum of wealth services, including investment, superannuation and retirement income products, investment platforms a...
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| | | Michael Dunbar
Senior Technical Consultant
Cognigy
Cognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, incre...
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| |  | Tanya Eglinton
General Manager Customer Contact
Bank of Queensland
BOQ is one of Australia’s leading regional banks and provides a genuinely independent alternative for Australian financial services customers. Our strategy is based around operational excellence and delivering outstanding customer service. We offer products and services across retail and business...
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| |  | Peter Fear
Operations Manager
APM
We are more than 14,750 people in 11 countries with a global purpose - to enable better lives.
Our purpose drives us. It’s why we come to work. It’s why we continue to grow. It’s how we inspire excellence and exceptional service with everyone we meet.
APM started in 1994 as a small team in Perth...
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| |  | Luke Jamieson
Solutions Consultant/Polymath
Upland Software
Upland Software (Nasdaq: UPLD) is a provider in cloud-based tools for digital transformation. The Upland Cloud enables organizations to engage with customers on key digital channels, optimize sales team performance, manage projects and IT costs, and automate critical document workflows. The Upland C...
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| |  | Alex Langguth
Conference AV
ContactCenterWorld.com
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld...
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| | | Jess Leach
BDR
Cognigy
Cognigy, a provider of AI workforce solutions, empower businesses to deliver customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, incre...
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| |  | Sean Mather
Founder and Executive Chairman
Omada One
Omada One is redefining the Business Process Outsourcing (BPO) global staffing solutions landscape. By bridging the gap between these approaches, we have created a global recruitment/staffing outsourcing firm that sets the bar high for management, customized recruitment, and quality assurance.
W...
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| |  | Sean McGinn
Director
The Agile Contact Centre
Contact Centres and Operations teams are constantly under pressure to be more efficient and deliver value more effectively. The Agile Contact Centre use agile mindsets, practices and tools to help you discover better ways of working; to move quicker and easier; improve communication and collaboratio...
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| |  | Sharon Melamed
Managing Director
Matchboard
Founded in 2012, Matchboard is an independent matching service which uses matching algorithms to match buyers and suppliers of contact center solutions - such as outsourcing, technology, consulting, digital and data.
With more than 3000 buyers in its home market, Australia, Matchboard has now al...
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| | | John Mitchell
Program Director
Westpac Group (Australia)
Westpac, is a multinational Financial services company and became the largest bank in Australia (by market capitalisation) after it took over St George, and the second-largest bank in New Zealand. | SUBMIT VOTE
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| |  | Ben Oxford
Head of Digital Crisis Support Services
Lifeline WA
Lifeline WA is a 24 x 7 x 365 Suicide prevention support service. Connecting with Help seekers in need (by phone) and the digital modalities of SMS Text and Online chat. Support, connection, being listened to, heard in a safe place. The Digital Crisis Support workers (Volunteers and Staff) are highl...
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| |  | Steve Pels
Director
Contact Centre Action
The services provided by Contact Centre Action, and the experience we have is unique in the market today. In operation since 2003, we can provide the total solution to your contact centre consulting and recruitment needs.
We have ‘hands on’ operational experience in training, operating and managi...
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| | | Matt Penman
General Manager Customer Service
Auto & General
Australian, multi-channel insurance company | SUBMIT VOTE
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| |  | Quintin Rowe
Conference AV
contactcenterworld.com
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld...
(show more) | SUBMIT VOTE
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| | | Brennan Smith
Conference AV
ContactCenterWorld.com
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld...
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| | | Frances Southward
Chief Executive Officer
Auscontact Association
The Auscontact Association is the contact centre association in Australia. Auscontact's role is to elevate the contact centre industry to recognition amongst it's business peers as an essential and successful business model and career choice such that the customer contact industry in Australia is a...
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| |  | Justin Tippett
Chief Executive Officer
Australian Customer Experience Professionals Association (ACXPA)
The Australian Customer Experience Professionals Association (ACXPA) is a new industry association that connects the contact centre, customer experience, digital service and customer service professions in Australia to create better employee, customer, business and industry outcomes. | SUBMIT VOTE
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| | | Rowan Walker
AV Team
Contact center world
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld...
(show more) | SUBMIT VOTE
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