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Industry Champions

2020 Industry Champion Award: All Personal Nominees

To nominate a person for the Industry Champion Award, please use the quick search tool below to search by last name. If you cannot find the person you want, you will have the option to nominate a new person!

Please note you can nominate more than one person for this Prestigious Award

 
A | B | C | D | F | G | H | I | K | L | M | O | P | R | S | T | W

listing below is in alphabetical order by last name


Contact / LocationReason for Nomination

Raihan Al Fauzan
Customer Insights & Analytics Senior Lead
Tokopedia
Indonesia
Voter Comments

"He has a good performance and good condite"

"we supporting to get vote from us & get to be the winners"

"Extraordinary people"

(View More Voter Comments)Submit Vote

Shamsa Al Habsi
Head - Telebanking
National Bank of Oman
Oman
Submit Vote

Tony Barritt
MD
Investor in Customers Ltd
United Kingdom
Submit Vote

Fadi Barrouk
Commercial Department Head
REACH Telecom Services
Palestine
Submit Vote

Damla Nur Bastürk
Social Media Specialist and CX Customer Management
Borusan Otomotiv
Turkey
Submit Vote

Bruce Belfiore
CEO
BenchmarkPortal
United States
Submit Vote

Sid Bhambhani
CEO
Summatti
Canada
Submit Vote

Steven Brooks
Managing Director
Noetica
United Kingdom
Voter Comments

"Steve has been at the forefront of the contact centre industry for a couple of decades now, both as a contact centre manager and as a vendor, so he has a balanced and comprehensive view of all aspects of our industry."

"Steve's business acumen and commercial awareness has provided Noetica the tools to expand and build upon the successful use of their innovative technology accross the contact centre industry. This technology has also seen smaller contact centres thrive and expand in size and allows Noetica to be class leaders in effiency and compliance for contact centres around the world."

"Steve is a hardworking family man, has turned this company around over the past few years and certainly deserves this and many other awards."

(View More Voter Comments)Submit Vote

Lance Burdett
Consultant
WARN International Ltd
New Zealand
Submit Vote

Tim Buzza
Manager Workplace Innovation
Insurance Australia Group
Australia
Submit Vote

Kala Byrum
Team Lead II
RealPage, Inc
United States
Voter Comments

"Kala is a proven expert in all things Multifamily Leasing and a gracious yet steadfast leader. She is the office “hype” girl - always celebrating, advising or consoling those around her with such ease. My work life has become exponentially better since starting at RealPage and getting to work closely with Kala. She is truly one in a million."

"I've worked with Kala for eight years and have watched her grow in her role. She is an amazing Supervisor, co-worker, and friend; good luck Kala!!!! Have no fear, Kala is here!"

"She has the absolute most genuine managing style I have been around. Always positive and uplifting while working to improve."

(View More Voter Comments)Submit Vote

Ertugrul Cam
Technical Team Lead - IT Executive
Agilence Inc.
United States
Submit Vote

Dave D'Arcy
Senior Director International Care and Tech Support
Vonage
United Kingdom
Voter Comments

"Dave has a great vision as a manager. His ideas helps our team to grow in a good direction. He also always supports us when we need assistance on difficult matters."

"Always pushing for better the next step and constant improvement, empowering his staff and educating on what good customer service looks like! We need more need to follow this lead so we can all grow together and provide world class customer service"

"I believe that he is the best and that he excels in what he does on a daily basis."

(View More Voter Comments)Submit Vote

Ebru Demir
Operations Director
AssisTT
Turkey
Submit Vote

Liam Duffy
AV Technician
ContactCenterWorld.com
United Kingdom
Submit Vote

Paolo Fabrizio
Digital Customer Service Consultant, Trainer, Author, Speaker
Customer Service Culture
Italy
Submit Vote

Ryan Fink
CEO
Streem
United States
Submit Vote

Lance George
Managing Director
SONKAY
South Africa
Voter Comments

"I have worked with Lance George in the call centre industry for a few years now. He is definaty an asset to the industry with his vast knowledge and experience in the call centre industry. He is innovative with some awesome ideas on constantly improving the service delivery in South Africa to support both the local and international markets. Lance was an industry judge for Bpesa and provided good insights to all applicants. When I do have the opportunity to work with him on projects I have always walked away more knowledgeable with great insights to improve my own business."

"Lance is a highly experienced South African call centre specialist, and deserves the recognition and praise."

"I have not known Lance long but so far he has assisted us with sourcing 2 solutions and has given valuable advice on operation matters. He is open to sharing information based on his experience in the industry and we look forward to working with him in different areas of collaboration"

(View More Voter Comments)Submit Vote

Phil Hagen
CEO & Founder
SalesMatch Ltd
United Kingdom
Submit Vote

Kyle Hegarty
Managing Director
TSL Marketing
Singapore
Submit Vote

Grace Heny
Director
Contact Center Indonesia
Indonesia
Submit Vote

Rafiqah Hisham
Manager
Young Living Singapore
Singapore
Submit Vote

Lesley Holmes
President
Trillys Systems
Canada
Submit Vote

Mohamad Irvan
Customer Care Operation Manager
Coca-Cola Amatil Indonesia
Indonesia
Voter Comments

"He is a good role model for me to work and he is always motivate me."

"I Interest with all about contact center, and i hope Someday i can joined in Contact Center World Like This"

"He is the best leader for us, his spirit and also positive toughts, expertise and kindness succsesfully bring us into a good engagement."

(View More Voter Comments)Submit Vote

Richard Kimber
CEO and Founder
Daisee Pty Ltd
Australia
Submit Vote

Daria Kostikova
Deputy COO
TELECONTACT
Russia
Voter Comments

"Достойный кандидат по моему мнению. Телеконтакт - один из ведущих аутсорсинговых колл-центров в России и самый крупный в нашей стране."Submit Vote

Jens Kühnapfel
Co-Founder, CFO, CMO
virtualQ
Germany
Submit Vote

Threeskeia Laturiuw
Assistant Manager
Bank Negara Indonesia
Indonesia
Submit Vote

Iris Lim
Assistant Director
Young Living Singapore
Singapore
Submit Vote

Rendar Mahardhika Putra
Head of Contact Center
Coca-Cola Amatil Indonesia
Indonesia
Voter Comments

"Awesome leader with good leadership, and this inspire me."

"He is my influens , Good job and keep stronge"

"He is the best leader for us, his spirit and also positive toughts, expertise and kindness succsesfully bring us into a good engagement."

(View More Voter Comments)Submit Vote

Mattie Minas
General Manager, Customer Contact Centres
Spotless
Australia
Submit Vote

Esther Dokuwaa Ofosuhene
Managing Consultant
REAM Customer Experience Consultancy
Ghana
Submit Vote

Ben Oxford
Director
Communicare
Australia
Submit Vote

Natia Parekhelashvili
Senior Manager, Investor Relations
Enterprise Georgia
Georgia
Submit Vote

Steve Pels
Director
Contact Centre Action
Australia
Submit Vote

Ian Roberts
Director
Quicken
United States
Submit Vote

Wani Sabu
Excecutive Vice President
BCA
Indonesia
Voter Comments

"PT BCA has a good technology to support for serving the data customers"

"PT BCA is innovative, excellent and it has good programs to increase the best performance in serving the customers"

"PT BCA gives the best services to the customers"

(View More Voter Comments)Submit Vote

Umesh Sachdev
Co-founder and CEO
Uniphore
United States
Voter Comments

"He is a long time CC visionary and tech innovator. He and his co-founder have built a company that benefits global Contact Centers through AI and automation software"Submit Vote

Danny Singer
Founder& CEO
Noetica
United Kingdom
Voter Comments

"I've found Danny to be helpful, knowledgeable and informative. A pleasure to work with."

"Danny has showed exemplary knowledge, foresight and leadership in his field of work. His dedication to the improvement of customer service solutions is beyond reproach."

"Danny is a big character in the contact centre technology community inspirational and please to work with"

(View More Voter Comments)Submit Vote

Fred Stacey
General Manager
Cloud Call Center Search
United States
Voter Comments

"Fred is truly always looking for the best solution to problem-solve for customers and goes above and beyond in achieving positive outcomes for them."

"He is well deserving of the honor."

"Subject matter expert in the contact center space for 25 years. Always adding strategic value to our clients with technology solutions."

(View More Voter Comments)Submit Vote

Sheela Tanggaraju
Assistance General Manager
VADS BHD
Malaysia
Voter Comments

"She always try to help us improve our task become easier"

"The nominee has a excellent leadership quality and management skill."

"Knows what she's doing and will go to great lengths to achieve results."

(View More Voter Comments)Submit Vote

Adam Taylor
Managing Director
VeriCall
United Kingdom
Voter Comments

"Great location, great onsite facilities, lots of parking for staff, great walks around the building for fresh air in your breaks, nice refreshment available (tea / coffee / water / fizzy pop etc), modern and well lit kitchen area and staff eating area is clean and hygienic, modern facilities to use for food prep (coffee machine, microwaves etc). Computers, telephones and accoutrements are clean and hygienic and of a good office standard."

"I have worked Vericall for a very short period, and have found each and every person i have spoken to or emailed has been very supportive and the knowledge the team has is immense, even though no-one saw this campaign coming however everyone has pulled together and are working well. The experience is positive and can see this company going a long way."

"i feel adam taylor deserves this recognition as he as taken on a project that is vital to our country to help keep everyone safe, he has worked along side ourselves to make sure this project has been delivered to the best of our abilities, whilst providing us with the level of support needed both emotionally and academically to get the best from us. i feel his role is vital in helping combat this virus. He as taken a project from the bottom and created something very special"

(View More Voter Comments)Submit Vote

Colin Taylor
CEO and Chief Chaos Officer
The Taylor Reach Group, Inc.
Canada
Submit Vote

Clint Waltman
Director
Ec3
South Africa
Voter Comments

"Clint's customer service skills are exemplary. He is one of the friendliest people I know and he always arrives with a smile on his face and a happy greeting for his co-workers.He has a passion for what he does which makes EC3 a family and not just a business. Clint has demonstrated innovation or creativity in delivering lasting results, he has earned respect by his peers as a role model for future generations of entrepreneurs and business leaders."

"Clint is my reason for voting as well as the nomination, this man has incredible skills and never ever brags about it, he is always willing to teach the rest and without any hesitation."

"I respect Clint as one of our Directors. He is a very friendly person and will help in sorting out a problem immediately when you allocate it to him. He is a person that can communicate at ease with people on any level in the industry."

(View More Voter Comments)Submit Vote

Hui Wu-Curtis
President/Chief Operating Officer
World Connection
United States
Voter Comments

"Hui has been amazing to work with from the beginning, she has helped transform our contact center through her knowledge and constant support. She is the best leader I have ever worked with and has uplifted and brought our entire team together. She is honest, kind, and always there for anyone that needs it."

"She has clearly demonstrated what leadership is"

"Because she is a hard-working woman who is always striving for excellence"

(View More Voter Comments)Submit Vote

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