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Print Winners!

Award Winners - APAC Region 2019

2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


Best Contact Center Executive / Director
Best Contact Center Operational Manager
Best Contact Center Sales Professional
Best Contact Center Supervisor
Best Contact Center Trainer
Best Customer Service Professional
Best Analyst
Best Contact Center Support Professional - HR
Best Contact Center Support Professional - IT
Best Contact Center Support Professional - Workforce Planning
Best Project Manager
Best Quality Auditor
Best Sales Manager
Best Community Spirit
Tokopedia
Indonesia

Realpage
Philippines

Best Contact Center - Small (Inhouse)
HKT
Hong Kong

HKT
Hong Kong

Best Contact Center - Medium (Inhouse)
HSBC
Hong Kong

Best Contact Center - Large (Inhouse)
Realpage
Philippines

NTT
Japan

Best Contact Center - Mega (Inhouse)
HSBC
China

Best Contact Center - Mega (Outsourced)
Best Direct Response Campaign
Best Emergency Services Center
Best Help Desk
Tokopedia
Indonesia

Telkomsel
Indonesia

Best In Customer Service - Small
Best In Customer Service - Medium
HKT
Hong Kong

Realpage
Philippines

Best In Customer Service - Large
Tokopedia
Indonesia

Best In Customer Service - Mega
Best Incentive Scheme
HKT
Hong Kong

Best Public Services Center
Best Contact Center Design Award
Best Customer Loyalty Program
HKT
Hong Kong

Tokopedia
Indonesia

Best Green Contact Center
Tokopedia
Indonesia

Best Home / Remote Agent Program
Best Outbound Campaign
Tokopedia
Indonesia

HKT
Hong Kong

AIA Berhad
Malaysia

Best Outsourcing Partnership
Tokopedia
Indonesia

& PT VADS Indonesia



Indonesia Financial Services Authority
Indonesia

& PT. Mitra Utama Solusi Telematika



Bank Indonesia
Indonesia

& PT Personel Alih Daya



Best Recruitment Campaign
Best Sales Campaign - Inbound or Outbound
Best Technology Innovation - Internal Solution
Tokopedia
Indonesia

Best use of Self-service Technology
Tokopedia
Indonesia

Best use of Social Media in the Contact Center (Inhouse)
HKT
Hong Kong

Tokopedia
Indonesia

Best use of Social Media in the Contact Center (Outsourced)
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