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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

Award Winners - APAC Region 2019

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

EMEA | APAC | Americas


COMPANY AWARDS

Best Community Spirit (Inhouse)
Tokopedia
Indonesia

Realpage
Philippines

Best Contact Center - Small (Inhouse)
HKT
Hong Kong

HKT
Hong Kong

Best Contact Center - Medium (Inhouse)
HSBC
Hong Kong

Best Contact Center - Large (Inhouse)
Realpage
Philippines


Highly Commended:
  • Maybank
Best Contact Center - Mega (Inhouse)
HSBC
China

Best Contact Center - Mega (Outsourced)

Highly Commended:
  • Genex Infosys Limited
Best Direct Response Campaign (Inhouse)

Highly Commended:
  • PT Kereta Api Indonesia
Best Emergency Services Center (Inhouse)
Best Help Desk (Inhouse)
Tokopedia
Indonesia

Best Help Desk (Outsourced)
Telkomsel
Indonesia

Best In Customer Service - Small (Inhouse)
Best In Customer Service - Medium (Inhouse)
HKT
Hong Kong

Realpage
Philippines

Best In Customer Service - Large (Inhouse)
Tokopedia
Indonesia

Best In Customer Service - Large (Outsourced)
Best In Customer Service - Mega (Inhouse)
Best Incentive Scheme (Inhouse)
HKT
Hong Kong

Best Public Services Center (Inhouse)

Highly Commended:
  • PT Kereta Api Indonesia
Best Public Services Center (Outsourced)
Best Contact Center Design Award (Inhouse)
Best Customer Loyalty Program (Inhouse)
HKT
Hong Kong

Tokopedia
Indonesia

Best Home / Remote Agent Program (Outsourced)
Best Outbound Campaign (Inhouse)
Tokopedia
Indonesia

HKT
Hong Kong

AIA Berhad
Malaysia

Best Outsourcing Partnership
Tokopedia
Indonesia

& PT VADS Indonesia



Indonesia Financial Services Authority
Indonesia

& PT. Mitra Utama Solusi Telematika



Bank Indonesia
Indonesia

& PT Personel Alih Daya




Highly Commended:
  • CAQH
Best Recruitment Campaign (Inhouse)
Best Sales Campaign - Inbound or Outbound (Inhouse)
Best Technology Innovation - Internal Solution (Inhouse)
Tokopedia
Indonesia


Highly Commended:
  • PT Kereta Api Indonesia
Best Technology Innovation - Internal Solution (Outsourced)
Best use of Self-service Technology
Tokopedia
Indonesia


Highly Commended:
  • PT Kereta Api Indonesia
  • AIS Call Center
Best use of Social Media in the Contact Center (Inhouse)

Highly Commended:
  • Maybank
Best use of Social Media in the Contact Center (Outsourced)
Green Contact Center (Inhouse)
Tokopedia
Indonesia

INDIVIDUAL AWARDS

Best Contact Center Executive / Director (Inhouse)

Highly Commended:
  • Erni Sylviane Purba of PT Kereta Api Indonesia
  • Wayne Woo of Maybank
Best Contact Center Operational Manager (Inhouse)

Highly Commended:
  • Navdeep Singh John of Maybank
Best Contact Center Operational Manager (Outsourced)

Highly Commended:
  • Wismi Harsanti of Teleperformance Indonesia
Best Contact Center Sales Professional (Inhouse)
Best Contact Center Sales Professional (Outsourced)
Best Contact Center Supervisor (Inhouse)
Best Contact Center Supervisor (Outsourced)
Best Contact Center Trainer (Inhouse)

Highly Commended:
  • Darma Rizka Aditya of Tokopedia
  • Andi Tri Sutrisno of Bank Indonesia
Best Contact Center Trainer (Outsourced)
Best Customer Service Professional (Inhouse)

Highly Commended:
  • Puvanesvaran Selvaraja of Maybank
Best Customer Service Professional (Outsourced)
Best Analyst (Inhouse)

Highly Commended:
  • Waheedatul Aniza Abdul Kadir of Maybank
  • Raden Michael Bimo Novianto of PT. Bank Central Asia, Tbk
Best Analyst (Outsourced)
Best Contact Center Support Professional - HR (Inhouse)

Highly Commended:
  • Faizatul Asmah Jaafar of Maybank
Best Contact Center Support Professional - IT (Inhouse)

Highly Commended:
  • Novi Kusuma M Parulian of PT Kereta Api Indonesia
Best Contact Center Support Professional - IT (Outsourced)
Best Contact Center Support Professional - Workforce Planning (Inhouse)

Highly Commended:
  • Mathias Soon Huat Teo of Maybank
Best Contact Center Support Professional - Workforce Planning (Outsourced)
Best Project Manager (Inhouse)
Best Project Manager (Outsourced)

Highly Commended:
  • Hendro Lim of Go-Jek Indonesia
Best Sales Manager (Inhouse)
Quality Auditor (Inhouse)

Highly Commended:
  • Shelly Iszvetya of Bank Indonesia
Quality Auditor (Outsourced)
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