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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

ENTER NOW!

Awards Entry Deadline - 31st March 2021


Print Winners!

Award Winners - APAC Region 2019

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


COMPANY AWARDS

Best Community Spirit (Inhouse)
Tokopedia
Indonesia

Realpage
Philippines

Best Contact Center - Small (Inhouse)
HKT
Hong Kong

HKT
Hong Kong

Best Contact Center - Medium (Inhouse)
HSBC
Hong Kong

Best Contact Center - Large (Inhouse)
Realpage
Philippines

Best Contact Center - Mega (Inhouse)
HSBC
China

Best Contact Center - Mega (Outsourced)
Best Direct Response Campaign (Inhouse)
Best Emergency Services Center (Inhouse)
Best Help Desk (Inhouse)
Tokopedia
Indonesia

Best Help Desk (Outsourced)
Telkomsel
Indonesia

Best In Customer Service - Small (Inhouse)
Best In Customer Service - Medium (Inhouse)
HKT
Hong Kong

Realpage
Philippines

Best In Customer Service - Large (Inhouse)
Tokopedia
Indonesia

Best In Customer Service - Large (Outsourced)
Best In Customer Service - Mega (Inhouse)
Best Incentive Scheme (Inhouse)
HKT
Hong Kong

Best Public Services Center (Inhouse)
Best Public Services Center (Outsourced)
Best Contact Center Design Award (Inhouse)
Best Customer Loyalty Program (Inhouse)
HKT
Hong Kong

Tokopedia
Indonesia

Best Home / Remote Agent Program (Outsourced)
Best Outbound Campaign (Inhouse)
Tokopedia
Indonesia

HKT
Hong Kong

AIA Berhad
Malaysia

Best Outsourcing Partnership
Tokopedia
Indonesia

& PT VADS Indonesia



Indonesia Financial Services Authority
Indonesia

& PT. Mitra Utama Solusi Telematika



Bank Indonesia
Indonesia

& PT Personel Alih Daya



Best Recruitment Campaign (Inhouse)
Best Sales Campaign - Inbound or Outbound (Inhouse)
Best Technology Innovation - Internal Solution (Inhouse)
Tokopedia
Indonesia

Best Technology Innovation - Internal Solution (Outsourced)
Best use of Self-service Technology
Tokopedia
Indonesia

Best use of Social Media in the Contact Center (Inhouse)
Best use of Social Media in the Contact Center (Outsourced)
Green Contact Center (Inhouse)
Tokopedia
Indonesia

INDIVIDUAL AWARDS

Best Contact Center Executive / Director (Inhouse)
Best Contact Center Operational Manager (Inhouse)
Best Contact Center Operational Manager (Outsourced)
Best Contact Center Sales Professional (Inhouse)
Best Contact Center Sales Professional (Outsourced)
Best Contact Center Supervisor (Inhouse)
Best Contact Center Supervisor (Outsourced)
Best Contact Center Trainer (Inhouse)
Best Contact Center Trainer (Outsourced)
Best Customer Service Professional (Inhouse)
Best Customer Service Professional (Outsourced)
Best Analyst (Inhouse)
Best Analyst (Outsourced)
Best Contact Center Support Professional - HR (Inhouse)
Best Contact Center Support Professional - IT (Inhouse)
Best Contact Center Support Professional - IT (Outsourced)
Best Contact Center Support Professional - Workforce Planning (Inhouse)
Best Contact Center Support Professional - Workforce Planning (Outsourced)
Best Project Manager (Inhouse)
Best Project Manager (Outsourced)
Best Sales Manager (Inhouse)
Quality Auditor (Inhouse)
Quality Auditor (Outsourced)
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