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Print Winners!

Award Winners - EMEA Region 2021

2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

EMEA | APAC | Americas


COMPANY AWARDS

Best Contact Center - Large and Mega (Inhouse)
Best Contact Center - Large and Mega (Outsourced)
VeriCall
United Kingdom

Mayen
Turkey

Best Contact Center - Small and Mid Size (Inhouse)
Best Contact Center - Small and Mid Size (Outsourced)
Ec3
South Africa

Best Emergency Services Center (Outsourced)
Best In Customer Service - Large and Mega (Inhouse)
Best In Customer Service - Large and Mega (Outsourced)
Mayen
Turkey

Raya CX
Egypt

Best In Customer Service - Small and Mid Size (Inhouse)
Best In Customer Service - Small and Mid Size (Outsourced)
Best Public Services Center (Outsourced)
Best Contact Center Design Award (Inhouse)
VTB Bank
Russia

Best Contact Center Design Award (Outsourced)
VOXYS
Russia

Best Crisis Management Campaign (Inhouse)
ABSA Bank
South Africa

Best Crisis Management Campaign (Outsourced)
VOXYS
Russia

Best Employee Wellness Program (Outsourced)
VOXYS
Russia

Best Home / Remote Agent Program (Inhouse)
Best Home / Remote Agent Program (Outsourced)
Raya CX
Egypt

Best Improvement Award - External Consulting / Training Service (Inhouse)
Best Organizational CX (Inhouse)
Best Outsourcing Partnership (Outsourced)
Best Technology Innovation - Internal Solution (Inhouse)
Best Technology Innovation - Internal Solution (Outsourced)
Best Technology Innovation Award Vendor - Live Agent Support Solution (Outsourced)
Best Technology Innovation Award Vendor - Self-service Solution (Outsourced)
Sestek
Turkey

Best use of Self-service Technology (Inhouse)
Best use of Social Media in the Contact Center (Outsourced)
Ec3
South Africa

Green Contact Center (Inhouse)

INDIVIDUAL AWARDS

Best Contact Center Executive / Director (Inhouse)
Best Contact Center Operational Manager (Inhouse)
Best Contact Center Operational Manager (Outsourced)
Best Contact Center Supervisor (Outsourced)
Best Customer Service Professional (Inhouse)
Best Customer Service Professional (Outsourced)
Best Analyst (Inhouse)
Best Contact Center Support Professional - HR (Outsourced)
Best Contact Center Support Professional - IT (Inhouse)
Best Contact Center Support Professional - Workforce Planning (Inhouse)
Best Customer Service Manager (Inhouse)
Best Customer Service Manager (Outsourced)
Best Project Manager (Outsourced)
Quality Auditor (Outsourced)
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