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Print Winners!

Award Winners - APAC Region 2018

2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


Best Contact Center Executive / Director
Best Contact Center Operational Manager
Best Contact Center Sales Professional
Best Contact Center Supervisor
Gary Ho - HKT
Hong Kong

Best Contact Center Trainer
Best Customer Service Professional
Best Analyst
Best Client Services Manager (Outsourced Services)
Best Contact Center Support Professional - HR
Best Contact Center Support Professional - IT
Best Contact Center Support Professional - Workforce Planning
Best Project Manager

Runners Up:
  • Muhamad Mulki Armansyah of Telkomsel
Best Quality Auditor
Best Sales Manager
Best Community Spirit
Best Contact Center - Small (Inhouse)
Best Contact Center - Medium (Inhouse)
AIA Berhad
Malaysia

Best Contact Center - Large (Inhouse)
Best Contact Center - Large (Outsourced)
Best Contact Center - Mega (Outsourced)
Best Direct Response Campaign
Best Emergency Services Center
Best Help Desk - Small
Best Help Desk - Medium
Best Help Desk - Large and Mega
Best In Customer Service - Small (Inhouse)
Best In Customer Service - Medium (Inhouse)
Realpage
Philippines

HKT
Hong Kong

Best In Customer Service - Large (Inhouse)
Best In Customer Service - Large (Outsourced)
Best In Customer Service - Mega (Inhouse)
Best In Customer Service - Mega (Outsourced)
Telkomsel
Indonesia

Best Incentive Scheme
Telkomsel
Indonesia

Best Public Services Center - Small
Best Public Services Center - Medium
Best Contact Center Design Award
Best Customer Loyalty Program
Best Green Contact Center
Best Home / Remote Agent Program
Best Outbound Campaign
HKT
Hong Kong

AIA Berhad
Malaysia

Best Outsourcing Partnership
Bank Indonesia
Indonesia

& PT Personel Alih Daya



Best Recruitment Campaign
HKT
Hong Kong

Best Sales Campaign - Inbound or Outbound
HKT
Hong Kong

Telkomsel
Indonesia

Best Technology Innovation - Internal Solution - Small (Inhouse)
Best Technology Innovation - Internal Solution - Medium (Inhouse)
Best Technology Innovation - Internal Solution - Mega (Inhouse)
Best use of Self-service Technology
HKT
Hong Kong

Best use of Social Media in the Contact Center - Small
HKT
Hong Kong

Best use of Social Media in the Contact Center - Medium
Best use of Social Media in the Contact Center - Large
Best use of Social Media in the Contact Center - Mega
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