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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation
Print Winners!

Award Winners - EMEA Region 2013

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


COMPANY AWARDS

Best Community Spirit
Sage
South Africa

Best Contact Center - Small (Inhouse)
Bank Aljazira
Saudi Arabia

DHL
Qatar

Best Contact Center - Medium (Inhouse)
DHL
Portugal

Montepio
Portugal

DHL
Switzerland

Best Contact Center - Medium (Outsourced)
Best Contact Center - Large (Inhouse)
CEZ ZS
Czech Republic

Best Contact Center - Large (Outsourced)
Best Contact Center - Mega (Outsourced)
Best Help Desk
Sage
South Africa


Runners Up:
    Best In Customer Service - Small (Inhouse)
    Bank Aljazira
    Saudi Arabia

    DHL
    Qatar

    Best In Customer Service - Medium (Inhouse)
    DHL
    Portugal

    Telia
    Lithuania


    Runners Up:
      Best In Customer Service - Large (Inhouse)
      NOS
      Portugal

      DHL
      United Kingdom

      CEZ ZS
      Czech Republic

      Best In Customer Service - Large (Outsourced)
      Best In Customer Service (Inhouse)
      NOS
      Portugal

      Bank Aljazira
      Saudi Arabia

      DHL
      Portugal

      Telia
      Lithuania

      DHL
      United Kingdom

      DHL
      Qatar

      CEZ ZS
      Czech Republic


      Runners Up:
        Best In Customer Service (Outsourced)
        Best Incentive Scheme
        NOS
        Portugal

        Bank Aljazira
        Saudi Arabia

        Best Contact Center Design Award
        IHG
        United Kingdom

        Best Home / Remote Agent Program
        CEZ ZS
        Czech Republic

        Best Outbound Campaign
        Best Outsourcing Partnership
        Best Sales Campaign - Inbound or Outbound
        NOS
        Portugal

        CEZ ZS
        Czech Republic

        Best Technology Innovation - Internal Solution
        Best use of Self-service Technology
        Best use of Social Media in the Contact Center
        Teleperformance UK
        United Kingdom

        Telia
        Lithuania

        INDIVIDUAL AWARDS

        Best Contact Center Executive / Director
        Best Contact Center Operational Manager
        Jane Harris - IHG
        United Kingdom

        Best Contact Center Sales Professional

        Runners Up:
          Best Contact Center Supervisor

          Runners Up:
            Best Contact Center Trainer

            Runners Up:
              Best Customer Service Professional
              Best Contact Center Support Professional - HR
              Best Contact Center Support Professional - IT
              Best Contact Center Support Professional - Workforce Planning
              Quality Auditor
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