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Print Winners!

Award Winners - APAC Region 2021

2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

EMEA | APAC | Americas


COMPANY AWARDS

Best Community Spirit (Inhouse)
Tokopedia
Indonesia

BANK BRI
Indonesia

Best Contact Center (Inhouse)
Best Contact Center (Outsourced)
Telkomsel
Indonesia

Pertamina
Indonesia

Best Direct Response Campaign (Inhouse)
BANK BRI
Indonesia

Best Emergency Services Center (Inhouse)
Best Help Desk (Inhouse)
Best Help Desk (Outsourced)
LinkAja
Indonesia

Best In Customer Service (Inhouse)
Best Incentive Scheme (Inhouse)
Bukalapak
Indonesia

BANK BRI
Indonesia

Best Incentive Scheme (Outsourced)
LinkAja
Indonesia

Best Public Services Center (Inhouse)
Best Public Services Center (Outsourced)
Pertamina
Indonesia

Best Contact Center Design Award (Inhouse)
BANK BRI
Indonesia

Best Crisis Management Campaign (Inhouse)
Tokopedia
Indonesia

Best Crisis Management Campaign (Outsourced)
LinkAja
Indonesia

Telkomsel
Indonesia

Best Customer Loyalty Program (Inhouse)
Tokopedia
Indonesia

Best Customer Loyalty Program (Outsourced)
Pertamina
Indonesia

Best CX Branch / Retail Service - Large and Mega (Inhouse)
Best CX Branch / Retail Service - Large and Mega (Outsourced)
Telkomsel
Indonesia

Best Employee Engagement (Inhouse)
Tokopedia
Indonesia

Best Employee Engagement (Outsourced)
Telkomsel
Indonesia

Best Employee Wellness Program (Inhouse)
Best Employee Wellness Program (Outsourced)
Telkomsel
Indonesia

Best Green Contact Center (Inhouse)
BANK BRI
Indonesia

BANK BRI
Indonesia

Best Home / Remote Agent Program (Inhouse)
BANK BRI
Indonesia

Best Home / Remote Agent Program (Outsourced)
LinkAja
Indonesia

Best Improvement Award - External Consulting / Training Service (Inhouse)
Best Improvement Award - External Consulting / Training Service (Outsourced)
LinkAja
Indonesia

Best Organizational CX (Inhouse)
Tokopedia
Indonesia

Best Organizational CX (Outsourced)
Telkomsel
Indonesia

Pertamina
Indonesia

Best Outbound Campaign (Inhouse)
BANK BRI
Indonesia

Best Outsourcing Partnership (Inhouse)
Bank Negara Indonesia
Indonesia

& Infomedia Nusantara



Best Outsourcing Partnership (Outsourced)
PT. Bank Central Asia, Tbk
Indonesia

& PT Infomedia Nusantara



Telkomsel
Indonesia

& PT INFOMEDIA NUSANTARA



Tokopedia
Indonesia

& PT MitraComm Ekasarana



PT. Bank Central Asia, Tbk
Indonesia

& PT MITRACOMM EKASARANA



Pertamina
Indonesia

Best Recruitment Campaign (Inhouse)
Best Recruitment Campaign (Outsourced)
BANK BRI
Indonesia

Best Sales Campaign - Inbound or Outbound (Inhouse)
BANK BRI
Indonesia

Best Technology Innovation - Internal Solution (Inhouse)
Bukalapak
Indonesia

BANK BRI
Indonesia

Best Technology Innovation - Internal Solution (Outsourced)
Telkomsel
Indonesia

Best Technology Innovation Award Vendor - Self-service Solution (Inhouse)
Best use of Self-service Technology (Inhouse)
Tokopedia
Indonesia

BANK BRI
Indonesia

Best use of Self-service Technology (Outsourced)
Pertamina
Indonesia

Best use of Social Media in the Contact Center - Large and Mega (Inhouse)
Tokopedia
Indonesia

BANK BRI
Indonesia

Best use of Social Media in the Contact Center - Large and Mega (Outsourced)
Telkomsel
Indonesia

Best use of Social Media in the Contact Center - Small and Mid Size (Inhouse)
Blibli.com
Indonesia

Best use of Social Media in the Contact Center - Small and Mid Size (Outsourced)

INDIVIDUAL AWARDS

Best Contact Center Executive / Director (Inhouse)
Best Contact Center Operational Manager (Inhouse)
Best Contact Center Operational Manager (Outsourced)
Best Contact Center Sales Professional (Inhouse)
Best Contact Center Sales Professional (Outsourced)
Best Contact Center Supervisor (Inhouse)
Best Contact Center Supervisor (Outsourced)
Best Contact Center Trainer (Inhouse)
Best Contact Center Trainer (Outsourced)
Best Customer Service Professional (Inhouse)
Best Customer Service Professional (Outsourced)
Best Analyst (Inhouse)
Best Analyst (Outsourced)
Best Client Services Manager (Outsourced Services) (Inhouse)
Best Contact Center Support Professional - HR (Inhouse)
Best Contact Center Support Professional - HR (Outsourced)
Best Contact Center Support Professional - IT (Inhouse)
Best Contact Center Support Professional - Workforce Planning (Inhouse)
Best Customer Service Manager (Inhouse)
Best Customer Service Manager (Outsourced)
Best CX Champion (Inhouse)
Best Project Manager (Inhouse)
Best Quality Auditor (Inhouse)
Best Quality Auditor (Outsourced)
Best Sales Manager (Inhouse)
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