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Print Winners!

Award Winners - APAC Region 2023

2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


Best Community Spirit
Pertamina
Indonesia

Blibli.com
Indonesia


Runners Up:
    Best Contact Center - Small
    Pertamina
    Indonesia

    PT Nestle Indonesia
    Indonesia

    & Transcosmos Indonesia




    Runners Up:
      Best Contact Center - Medium
      PT.Prodia Widyahusada
      Indonesia

      & PT Infomedia Nusantara



      APM
      Australia

      HSBC
      Hong Kong

      PT Bank BTPN Tbk
      Indonesia

      & Mitracomm Ekasarana



      Blibli.com
      Indonesia


      Runners Up:
        Best Contact Center - Large
        Best Contact Center - Mega
        Best Contact Center Executive / Director
        Best Contact Center Operational Manager
        Best Contact Center Sales Professional
        Best Contact Center Supervisor
        Best Contact Center Trainer
        Best Customer Service Professional
        Best Direct Response Campaign
        Best Help Desk
        Best In Customer Service - Small
        BP Tapera
        Indonesia

        Best In Customer Service - Medium
        DBS Bank
        Indonesia

        APM
        Australia

        Best In Customer Service - Large

        Runners Up:
          Best In Customer Service - Mega
          Best Incentive Scheme
          Blibli.com
          Indonesia


          Runners Up:
            Best Public Services Center
            Pertamina
            Indonesia

            Best Analyst
            Best Client / Account Management Team
            Best Client Services Manager (Outsourced Services)
            Best Contact Center Design Award
            Best Contact Center Support Professional - HR
            Best Contact Center Support Professional - IT
            Best Contact Center Support Professional - Workforce Planning
            Best Crisis Management Campaign
            Blibli.com
            Indonesia

            Best Customer Loyalty Program
            Blibli.com
            Indonesia

            Pertamina
            Indonesia


            Runners Up:
              Best Customer Service Manager
              Best Customer Service Team

              Runners Up:
                Best CX Branch / Retail Service
                Best CX Champion
                Best Employee Engagement
                Best Employee Wellness Program
                Best Green Contact Center
                Best Home / Remote Agent Program

                Runners Up:
                  Best Improvement Award - External Consulting / Training Service
                  Best IT Team

                  Runners Up:
                    Best Organizational CX
                    Blibli.com
                    Indonesia


                    Runners Up:
                      Best Outbound Campaign
                      Pertamina
                      Indonesia

                      Best Outsourcing Partnership
                      PT. Bank Central Asia, Tbk
                      Indonesia

                      & PT Mitracomm Ekasarana



                      PT. Bank Central Asia, Tbk
                      Indonesia

                      & PT Infomedia Nusantara



                      Bank Negara Indonesia
                      Indonesia

                      & PT. Infomedia Nusantara



                      Best Project Manager
                      Best Quality Auditor
                      Best Quality Team
                      Blibli.com
                      Indonesia

                      Best Recruitment Campaign
                      Blibli.com
                      Indonesia

                      Best Retention Team
                      DBS Bank
                      Indonesia


                      Runners Up:
                        Best Sales Campaign - Inbound or Outbound
                        Blibli.com
                        Indonesia


                        Runners Up:
                          Best Sales Manager
                          Best Sales Team

                          Runners Up:
                            Best Social Media Team
                            Blibli.com
                            Indonesia


                            Runners Up:
                              Best Technology Innovation - Internal Solution - Small
                              BP Tapera
                              Indonesia

                              Best Technology Innovation - Internal Solution - Medium
                              Blibli.com
                              Indonesia

                              Best Technology Innovation - Internal Solution - Large
                              Best Technology Innovation - Internal Solution - Mega
                              HSBC
                              Hong Kong

                              Best Technology Innovation Award Vendor - Self-service Solution

                              Runners Up:
                                Best use of Self-service Technology

                                Runners Up:
                                  Best use of Social Media in the Contact Center - Small
                                  PT Nestle Indonesia
                                  Indonesia

                                  & Transcosmos Indonesia



                                  Pertamina
                                  Indonesia

                                  Best use of Social Media in the Contact Center - Medium
                                  Blibli.com
                                  Indonesia


                                  Runners Up:
                                    Best use of Social Media in the Contact Center - Large
                                    Best use of Social Media in the Contact Center - Mega

                                    Runners Up:
                                      Best VIP Service Team
                                      Blibli.com
                                      Indonesia

                                      &



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