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GO FOR GOLD!

16th ANNUAL GLOBAL AWARDS

Print Winners!

Award Winners - Americas Region 2010

2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


COMPANY AWARDS

Best Community Spirit
CVS Caremark
United States

Best Contact Center - Small (Inhouse)
SurveyGizmo
United States

20-20 Technologies
United States

Best Contact Center - Medium (Inhouse)
MassMutual
United States

Zurich
United States


Runners Up:
  • DHL
Best Contact Center - Medium (Outsourced)
Accent
United States

Accenture
Canada

Best Contact Center - Large and Mega (Inhouse)
Agero
United States


Runners Up:
    Best Contact Center - Large and Mega (Outsourced)
    Optum
    United States

    Best In Customer Service (Inhouse)
    CVS Caremark
    United States

    New York Life
    United States

    Zurich
    United States


    Runners Up:
    • Scotiabank
    Best In Customer Service (Outsourced)
    Optum
    United States


    Runners Up:
      Best Incentive Scheme
      SurveyGizmo
      United States


      Runners Up:
        Best Outsourcing Partnership
        LQ Management, L.L.C.
        United States

        & LQ Management, L.L.C.



        Best Technology Innovation - Internal Solution
        Optum
        United States

        INDIVIDUAL AWARDS

        Best Contact Center Leader

        Runners Up:
        • Trisa Garcia of Global Payments
        Best Contact Center Sales Professional

        Runners Up:
        • Claire Fewell of Accent
        Best Contact Center Supervisor

        Runners Up:
        • Dustin Pardue of Global Payments
        • Sarah Heath of Accenture
        Best Contact Center Trainer
        Best Customer Service Professional

        Runners Up:
        • Heather Dolan of Global Payments
        Best Contact Center Support Professional - IT
        Best Contact Center Support Professional - Workforce Planning
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