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GO FOR GOLD!

15th ANNUAL GLOBAL AWARDS

for:Contact center, employee engagement, CX & business strategies
ENTER NOW!
customer experience
employee engagement
business strategies
contact center
Tech Innovation

Award Winners - Americas Region 2009

2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006

World Rankings | EMEA | APAC | Americas


COMPANY AWARDS

Best Community Spirit
Accent
United States

Alorica
United States


Highly Commended:
  • Accent
  • Alorica
  • AIC Customer Care
  • Alorica
  • Humana, Inc.
  • Midwest Contact Center
  • Alorica
Best Contact Center - Small
BNY Mellon
United States

IQMS
United States

Best Contact Center - Medium
New York Life
United States

MassMutual
United States

Humana, Inc.
United States


Highly Commended:
  • Citibank
  • Citi
  • Global Payment Canada
  • ETAN Industries
  • Gen5 Networks, Cara
  • Midwest Contact Center
  • Vertex
  • Zurich
Best Contact Center - Large
Accent
United States


Highly Commended:
  • Outsourcing S.A.
  • Blue Ocean Contact Centers
  • Starwood Hotels & Resorts
  • Humana, Inc.
  • Accent
Best In Customer Service
Agero
United States

Humana, Inc.
United States


Highly Commended:
  • Global Payments
  • BNY Mellon
  • Infonavit
  • MassMutual
  • Vertex
  • Zurich
Best Outbound Campaign
Best Outsourcing partnership
Global Payments
United States

Best Recruitment Campaign
MassMutual
United States

Best Technology Innovation - Internal Solution
BNY Mellon
United States

Best Technology Innovation - Vendor Solution
NICE inContact
United States

Genesys
United States


Highly Commended:
  • InsideSales.com
  • Next IT Corporation
  • Knoa Software Inc.

INDIVIDUAL AWARDS

Best Contact Center Leader

Highly Commended:
  • Fernando Granziera of Citibank
  • Michael Woolf of Global Payments
  • Rebecca Highland of Global Payment Canada
  • Alex Sauickie of BNY Mellon
  • Armando Viegas of Gen5 Networks, Cara
  • Roy Gaunce of Humana, Inc.
Best Contact Center Sales Professional

Highly Commended:
  • Adam Charof of Accent
  • Craig Murray of Bell Aliant
Best Contact Center Supervisor

Highly Commended:
  • Jorge Lombardi of Citibank
  • Michael Woolf of Global Payments
  • Linda Gallant of Cloud5
  • Geoff Lustig of Accent
  • Angela Mack of Humana, Inc.
Best Contact Center Trainer

Highly Commended:
  • Faneiza Bacchus of Gen5 Networks, Cara
Best Customer Service Professional

Highly Commended:
  • Coleen Buoncristiano of Citi
  • Bernard Fogg of Global Payments
  • Sheena Blair of Cloud5
  • Jason Mercury of Gen5 Networks, Cara
  • Marie Spencer of Bell Aliant
  • Jill Hopper of Humana, Inc.
  • Donna Plummer of Accent
Best Contact Center Support Professional - HR

Highly Commended:
  • Janice Neshevich of AIC Customer Care
  • Cindy Hicks of Accent
Best Contact Center Support Professional - IT
Best Contact Center Support Professional - Workforce Planning
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